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Published April 1, 2024 in Company News


PRESENTING OUR NEW ATLASSIAN CUSTOMER AGREEMENT

Simplified and balanced contractual terms

Published April 1, 2024 in Company News
Jackie Davis

Deputy General Counsel, Commercial and Global Business Operations

Today, we’re announcing updated contractual terms for all Atlassian customers,
which will be effective on any new orders or renewals. Our redesigned contracts
reflect our core value of ‘building with heart and balance’, offering simpler,
more balanced terms to provide our customers with a better contracting
experience.

LESS TIME IN CONTRACT REVIEW, MORE TIME ON WHAT MATTERS TO YOU

We know that the time your teams invest in reviewing contracts is time taken
away from strategic priorities. To streamline the contract review process, we
are introducing the new Atlassian Customer Agreement, one contract to govern
your usage of all Atlassian products, both Cloud and Data Center, replacing the
Atlassian Cloud Terms of Service and Atlassian Software License Agreement. At
the same time, we are updating our Data Processing Addendum. It maintains the
same high level of protection and transparency, and now automatically applies
across all our services, removing the need for downloading and signing a new
agreement with each improvement.

The Atlassian Customer Agreement introduces a number of favorable new terms.
Based on feedback from you, our customers, we’ve crafted an agreement that
includes more protection for data-related incidents and removes the kinds of
“belt and suspenders” protection against risk found in many other software
vendor contracts. We also recognize the importance of providing more
transparency regarding how we secure your data. So, we’ve improved our Security
Measures to outline our commitments to best-in-class security, based on NIST
standards to align more closely with industry-standard terminology.

We’ve also partnered with TermScout, an independent third party that rates
contracting practices in the technology industry, to evaluate our new contract.
They rate the Atlassian Customer Agreement more favorable than 95% of vendor
forms.

While we’re thrilled with what we’re announcing today, we are committed to
further improvement and innovation. We continue to regularly review our
contracting terms and practices, to ensure they align with our core values and
meet the needs of our customers.

We’ll also be extending these new benefits to our Loom customers that have
recently joined the Atlassian family! To ensure our Loom customers benefit from
the Atlassian Customer Agreement, it will be effective for Loom customers on
their new order, renewal or May 1, 2024, whichever comes first.

For more details on the Atlassian Customer Agreement, the recently updated Data
Processing Addendum, and other related terms, please visit our website. You will
find a section for frequently asked questions and instructions on how to
subscribe to future updates.

About this Article
Published April 1, 2024
About the Author

Jackie Davis Deputy General Counsel, Commercial and Global Business Operations

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