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THE TECHNICAL CONTENT BENCHMARK REPORT 2024

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Platform
Content Delivery PlatformIntegrationsZoomin Headless SolutionZoomin for AI
Zoomin for
Customer SuccessCustomer SupportCustomer ExperienceDocumentation Teams
Our Products
Technical Resource CentersZoomin For SalesforceZoomin For ServiceNowIn-Product
Help
Resources
LibraryFlourish CommunityDocumentationAcademyPodcastsBlogWebinars & EventsWhite
papers and research
Customers StoriesCompanyGet a demo




YOUR PRODUCT ANSWERS INSIDE SERVICENOW

Empower your customers to easily find the technical product information they
need


Watch a demo

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TURN YOUR SERVICE PORTAL INTO A ONE-STOP-SHOP FOR PRODUCT ANSWERS

Provide personalized, always-updated and easy-to-find answers right inside
ServiceNow.



EVERY POSSIBLE ANSWER IN ONE PLACE

Empower customers to find answers independently by providing a unified view
across all your most high-impact content within your Service Portal.

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ONE SEAMLESS, UNDISRUPTED JOURNEY

Deliver personalized product answers right where your customers are, eliminating
the frustrating context-switching that sends users to search in other channels.


PERSONALIZED RECOMMENDATIONS

Show each user the content most relevant to them based on their individual needs
as well as recommendations for information they’ll need next.

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ZOOMIN FEATURES THAT CHANGE YOUR (WORK) LIFE

Dynamically updated content


Continuously and automatically publish documentation from any source directly
into ServiceNow to create a dynamically updated source of reliable product
information.

Powerful search with intuitive navigation


Intelligent search allows users to easily & intuitively explore your content
from their Service Portal search bar to instantly find what they need while
machine learning strengthens the experience over time.

Proactive agent recommendations


Integrate documentation right into your support workflow. Agents can ensure they
are providing the most relevant, accurate and up-to-date answers without leaving
the ServiceNow platform.

Personalized knowledge experiences


Give customers the most relevant content and recommendations based on their
profile, preferences, product version and past activity.

Answers in the ServiceNow UI


Inject your most authoritative and comprehensive content into your Service
Portal while maintaining its structure, navigation and branding.

Get a complete view of user behavior


By surfacing your documentation within your Service Portal, you can get a
comprehensive view of content performance and self-service gaps.


ZOOMIN CONNECTS WITH YOUR EXISTING CONTENT SOURCES AND TOOLS

THE BEST SUPPORT IS NO SUPPORT

Don’t make them jump through hoops to find the product answers they need!


6%
of customers try support first to get an answer 


reduced the time it took for customers to find answers by
55%

83%
of customers prefer to self-serve technical answers


We were able to reduce our publications average-publishing-time from
approximately 1.5 hours to just 5 minutes. A task that took customers 123
seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)


INSIGHTS TO INSPIRE A NEW APPROACH TO SELF-SERVICE


RESEARCH REPORT

Data: Here's what you're missing about the impact of your technical content on
your customer experiences

> GET REPORT


CX COMMUNITY

Join our CX executive community to learn, share and network around empowering
customer growth

> Join community


SELF-ASSESSMENT TOOL

Test your self-service experience: how easy is it for your customers to find the
information they are looking for?

> Take test


EBOOK

Here's how you can use your technical content to drive digital transformation.

> Get ebook
© Copyright Zoomin Software.
All rights reserved.
Our Products
Technical Resource CenterZoomin For SalesforceZoomin For ServiceNowIn Product
Help
Zoomin for
Customer SuccessCustomer SupportCustomer ExperienceDocumentation Teams
Resources
DocumentationZoomin AcademyPodcastsZoomin BlogWebinars & EventsWhite papers and
research
Customers Stories
Company
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