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Contact Us
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How you can contact us:

 * Technical Assistance
   
   Request product support from SAP

 * Non-Technical Assistance
   
   Request non-product support or provide feedback on SAP Support Portal site

 1. SAP Support Portal Home
 2. My Support
 3. Users


WELCOME

 * S-user Site Access
 * Useful Links


YOUR NEW SUPPORT USER ID (S-USER)

Your new SAP Support user ("S-user") ID gives you access to support tools,
product documentation, training courses, and many more service and information
offerings.




WHAT CAN YOU ACCESS WITH YOUR S-USER ID?

The SAP Support Portal, this website, is your primary destination for all
support-related questions. It provides easy access to support and maintenance
information, services, and tools. Though most content can be accessed without
login, some require you to enter your S-user ID and password.

The SAP for Me customer & partner portal enables you to interact easily with
SAP; get immediate guidance to the best solutions for your business; and access
important alerts, metrics, and insights about your SAP product portfolio from a
single access point.

 

The tiles in the SAP ONE Support Launchpad visualize key performance indicators
about your solution landscape at a glance. You can perform support tasks such
as: Find answers to technical problems; report incidents; get status updates for
your SAP cloud products or maintain your on-premise solutions.

Your S-user ID gives you access to other important websites: Join discussions in
the SAP Community, book an SAP training course, purchase products or services
from the SAP Store, or download product documentation from the SAP Help Portal.


TIPS FOR USING THE SAP FOR ME PORTAL

 * SAP for Me is your single entry point for commercial, administrative, and
   technical information about your SAP solutions. It contains all applications
   offered in the SAP ONE Support Launchpad and more.
 * After you sign in to SAP for Me, you can customize your homepage to meet your
   needs: Click the 'Edit' button to enter the card catalog and search or browse
   for a card you want to add.
   Visitors of the SAP ONE Support Launchpad can import their data so the SAP
   for Me homepage reflects their launchpad preferences and favorite tiles.
 * For many cards, visitors need special permissions. Contact one of the
   administrators in your company to get your authorization profile amended.
 * Dashboards contain in-depth information about topics that you have been
   alerted about on the homepage.
 * Use the central search bar in the portal header to quickly retrieve relevant
   information from a variety of repositories: SAP Notes and Knowledge Base
   Articles (KBAs), products, systems, users and more.




TIPS FOR USING THE SAP ONE SUPPORT LAUNCHPAD

 * The SAP ONE Support Launchpad homepage is targeted to be deprecated in early
   2023. All support applications are already integrated into SAP for Me. During
   the migration phase, both platforms are run in parallel to ensure a smooth
   transition.
 * For many support applications, visitors need special permissions. Otherwise,
   you have read-only access. Contact one of the administrators in your
   company to get your authorization profile amended.
   
 * On your first visit, you will be asked to select your roles. They determine
   which tiles you see, and help filter irrelevant results from the launchpad's
   central search. You can always change your role assignment in your user
   profile or add tiles to your homepage using the tile catalog.
 * Notifications provide critical real-time information, for instance incident
   status changes or updated information that you had earmarked. Opt-in to email
   or text message alerts from sources in the launchpad's Notification Center.
   
 * To benefit from notifications, specify an e-mail address and phone number in
   your user profile.
   



Visit the SAP for Me portal
Visit the SAP ONE Support Launchpad


USEFUL LINKS

Authorizations assigned to your S-User ID
Your important contacts & your company's administrators
Welcome Center
Online help for SAP support applications
SAP ONE Support Launchpad videos
Email guidelines for SAP Universal ID and S-user IDs
Managing customer numbers, installations, systems, software & license keys, and
users
User, authorization and administrator concept
'Getting the Most from Your Support' (PDF)
S-User Lifetime Process
SAP Universal ID
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