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 1. legal
 2. privacy policy


ZOOMINFO PRIVACY POLICY



Updated: January 1, 2024
Effective: January 15, 2024

PDF Version

ZoomInfo Technologies LLC (“ZoomInfo”) understands that you care about how
information about you is used. This Privacy Policy (the “Policy”) explains how
we collect information pertaining to businesses and business people (“Business
Information”) and all other types of information, including personal
information, through our online services (the “Services”), website, and mobile
applications (collectively with the Services, the “Site”); how we maintain, use,
and share that information; and how you can manage the way information about you
is handled.

“ZoomInfo” for purposes of this Privacy Policy includes ZoomInfo Technologies
LLC, a Delaware limited liability company, and its affiliates.

For individuals residing in the EEA, the UK, or Switzerland, please click
here to find out more information.

For information specific to residents of states with privacy laws, click here to
find out more about your privacy rights under applicable state law(s). 

I. Introduction

This brief summary of certain information in this Policy is intended to help you
quickly understand what ZoomInfo is, how you can opt out of our database, and
the potential outcomes of remaining in our database. 

ZoomInfo collects business contact and similar information related to
individuals when they are working in their professional or employment capacity
and uses this information to create professional profiles of individuals and
profiles of businesses. We provide this information to our customers, who are
businesses trying to reach business professionals for their own
business-to-business sales, marketing, and recruiting activities. 

You can opt out of our database by visiting our Privacy Center. At the Privacy
Center you can also submit an access request or claim your professional profile
and update your profile information. Using the Privacy Center is the quickest
and easiest way to access your information or have it deleted or corrected.
However, if you prefer to email or call us, our contact information is listed
under the “Contact Us” section at the end of this Policy.

By remaining in our database, you may be contacted by our customers when they
are conducting their business-to-business sales, marketing, and recruiting
activities. Communications you receive from our customers may be relevant to
your profession or employment role, but we cannot guarantee that you will find
such communications to be relevant or of interest to you.

II. How we Collect Information

ZoomInfo collects data about people and companies through multiple channels,
including the web, information provided by our users and customers, information
licensed from other companies, and research from our in-house research team. See
below to learn more about how we collect information and the types of
information we collect.     

A. Where does ZoomInfo get the Business Information for its Professional and
Business Profiles?

ZoomInfo creates profiles of companies (“Business Profiles”) and individuals in
their professional capacity (“Professional Profiles”). Once we have collected
Business Information about a person or company, we may combine multiple data
points regarding a single person or company into a Professional or Business
Profile. The resulting directory of Professional and Business Profiles (the
“Directory”) is then made available to the users of the Site, our customers, and
our partners. Business Information that may be provided in a Professional
Profile includes name, email address (including business and/or other email
addresses, such as “freemails” like Gmail, Yahoo, Hotmail, etc.), job title and
department, phone number (general or direct business numbers, faxes, and/or
mobile numbers), company name, postal address of company and business-related
postal address of the person, employment history, and education history.
Professional Profiles may also include links to articles by, about, or quoting
an individual, and links to an individual’s social media profiles. 

ZoomInfo obtains the data for its Professional and Business Profiles in several
ways, including:

1. Our search technology scans the web and gathers publicly available
information.
2. We license information from other companies.
3. Our users and customers contribute information about themselves or other
people and companies. 
4. Through market research surveys, phone interviews, and other research
conducted by our in-house research team.

ZoomInfo also makes certain limited Business Information from its Professional
Profiles publicly available in our directory pages on our Site (the “Public
Directory”). The categories of Business Information that may be made available
in the Public Directory include, but are not limited to, past or current name,
company, company headquarters telephone number, office address, job title,
previous professional experience, professional memberships and affiliations,
education information, and/or web links to articles recently written by or about
the featured individual.

B. How does ZoomInfo Lite (formerly Community Edition) and the ZoomInfo Contact
Contributor Work?

ZoomInfo offers a service called ZoomInfo Lite (formerly “Community Edition”).
When subscribing to ZoomInfo Lite, a user may install software offered on the
Site known as the ZoomInfo Contact Contributor (the “Software”) or otherwise
provide ZoomInfo with access to the user’s email account. If a user installs the
Software or otherwise provides ZoomInfo access to an email account, the user
allows ZoomInfo to access certain Business Information stored by the application
that the user’s computer uses to manage the user’s email and contacts, known as
an “email client” (e.g., Microsoft Outlook) or stored by a provider of cloud
services for email (e.g., Google). If required to access this Business
Information stored on the user’s computer’s email and contact application(s),
the user may need to provide ZoomInfo with the necessary username and password
information. We use this Business Information to improve the size and quality of
our Directory. In exchange for allowing this access, the user receives credits
for use on ZoomInfo Lite at no charge under specified terms and conditions
(available at /about-zoominfo/ce-terms-conditions). A user may also access
ZoomInfo Lite without providing ZoomInfo such information from their email by
signing up with their email address instead of connecting their Google or Office
365 account directly. Such users will receive fewer monthly credits than a user
contributing Business Information as described above. 

Information that may be collected from the user’s email client includes the
following, if available:

 * Name
 * Email address
 * Job title and department
 * Phone numbers (general or direct business numbers, faxes and/or mobile
   numbers)
 * Company name
 * Postal address of company
 * Business-related postal address of person
 * Corporate website URLs
 * Social media URLs
 * Metadata such as Internet Protocol addresses, the dates email messages are
   sent or received, and subject line information
 * Email addresses, names, and job titles of recipients and senders

To ensure the integrity of the Directory, we take the following steps:

 * Business Information Only – Emails sent to ZoomInfo Lite users from
   consumer-oriented email services (or “freemails”) such as Gmail, Hotmail, or
   Yahoo, are disregarded.
 * Unattributed – We do not disclose who contributed particular information
   using the ZoomInfo Contact Contributor software or other contribution
   methods, except as discussed below. (See “Disclosures to Service Providers,”
   “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”)
 * Opt-Out – Anyone added to the Directory may request to be removed at any
   time, via email, web, our toll-free number, or by writing to us at the
   Contact Us address below. We will fulfill such requests as promptly as we
   can, and in any event within any time period that may be required by
   applicable law.

ZoomInfo does not “read” the body of email messages; our technology
automatically extracts only the data we describe in this Policy. We do not
collect data from custom fields or notes in the email client.

Information extracted may continue to be shared as described above as long as
the Software remains installed or the user continues to allow ZoomInfo’s access
to the user’s email account. To stop sharing information with ZoomInfo, a user
can uninstall the Software at any time or disable ZoomInfo’s access to the
user’s email account through the user’s email account settings. Information that
has previously been shared with ZoomInfo cannot be unshared by disabling the
Software. 

C.      How does ZoomInfo handle customer information?

Customer Information Collected. ZoomInfo may collect the following information
from or regarding its customers: (1) personal contact information regarding
users of the Services (“User Information”); (2) information uploaded or
otherwise provided to our system by a user of the Services (“Uploaded
Information”); (3) usage logs regarding the use of the Site and Services,
including logins and other actions taken, time stamps, IP address, device or
other ID, and other usage data (“Usage Logs”); and (4) any other information
from or relating to users of our Services (“Related Information”) (collectively,
“Customer Information”).

Certain users may be provided access to the Services through a company’s license
agreement. Such company may require that one or more administrators have global
rights to access any and all information of every user who accesses the Services
through that company’s ZoomInfo account. Questions or concerns regarding the
rights of other individuals in your company to access your information should be
addressed to your company.

Use of Customer Information. Customer Information may be used for ZoomInfo’s
legitimate business interests in connection with a customer or its users’ use of
the Site, including to respond to user inquiries and fulfill user requests,
complete transactions, provide customer service, send administrative
information, and to personalize user experience with the Site. We may use
Customer Information to better our understanding of our users in general and to
test, develop, improve, and enhance our Services and Site. We may use Customer
Information to contact customers or their users in the future about services,
promotions, opportunities, and other general information about ZoomInfo. We may
use Customer Information to investigate and prosecute potential breaches of
ZoomInfo’s security or license agreements.

ZoomInfo will not disclose Customer Information to any third party except in
connection with a legitimate use as set forth in this Policy, in connection with
a bona fide legal dispute to which such information is relevant, in response to
valid, compulsory legal process, in response to a valid data subject request
where required by applicable law, or as otherwise required by law. ZoomInfo
will, whenever possible, obtain confidentiality agreements from any service
provider to whom Customer Information is disclosed and ensure any recipient
service providers are committed to employing appropriate technological security
measures.

ZoomInfo employs reasonable security and back-up procedures to protect Customer
Information. However, in the unlikely event there is a loss or corruption of
Customer Information, ZoomInfo is not responsible or liable for such loss or
corruption. We encourage our users to retain copies of all Uploaded Information
on their own system.

D. How else does ZoomInfo Collect Information?

Information submitted or otherwise collected through our Site. Visitors to our
Site may choose to submit their name, email address, phone number, and/or other
information so that they can learn more about our Services, register to take
part in a ZoomInfo-sponsored event, participate in a survey, contest, or
sweepstakes, or apply to ZoomInfo’s open job positions, among other things. By
accessing, using, and/or submitting information through the Site, including by
filling out forms on our website, regardless of whether the form is ultimately
submitted, a user of the Site consents to the practices described in this Policy
with regard to the information collected about them. If you do not agree with
this Policy, you should not submit any information through our Site and you must
delete all cookies from your browser cache after visiting the Site and refrain
from visiting or using the Site.

Managing Professional Profiles. ZoomInfo allows any person to claim their
Professional Profile and to update the information listed about them in their
Professional Profile. We use the information submitted to update a Professional
Profile solely for purposes of verifying the submitter’s identity, updating
their Professional Profile information, and honoring their privacy preferences.
For additional information, see the “Your Choices” section below. 

Use of our Services. In order to use certain ZoomInfo Services, users may be
required to register. From time to time, we may send information about our
products and services to a user’s email address. Recipients are provided with an
opportunity to opt out of receiving such emails. We may also communicate with
users regarding their use of our Services or Site, including changes to this
Policy. Users may have the option to provide additional information when
completing surveys in connection with the use of Comparably. Information that
may be collected includes information such as age, gender, education, employment
history, job titles, salary, years of experience, and benefit information and is
governed by Comparably’s privacy policy, available here. A more detailed
description of how we may collect and use Customer Information can be found in
the “Customer Information Collected” section above.

Providing information to our customers. We receive information about our
customers’ end-users from or on behalf of our customers. Because of the nature
of our Services, this information may contain any type of data, but typically
includes name, contact information, and company information, such as company
name. We may also collect data automatically through use of our Services, as
described in the “Cookies and Similar Technologies” section below. Any
information provided through a website, application, or service on which a
customer uses our Services is subject to the customer’s privacy policy and
applicable terms. When we provide our Services to a customer, we generally act
as a “data processor,” and the customer is considered to be the “data
controller,” as further described in the “When ZoomInfo is a Controller” and
“When ZoomInfo is a Processor” sections below. 

Referring a friend. If a user invites a friend to join ZoomInfo, we will ask for
such friend’s name and email address, and we will automatically send such friend
a one-time email invitation to visit the Site. 

Purchasing our products and Services. Purchasers of our online
subscription-based Services may need to provide credit card or other payment
information. We will use that information solely for the purpose of fulfilling
the purchase request. We will store credit card or other payment information in
an encrypted form and will not sell, share, or use it again without prior
consent. (The only exceptions are described in the sections below on
“Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and
“Disclosures to a Buyer of the Company”).

Using Chorus. Our data analytics tools and capabilities enable our customers to
collect, store, analyze, and share the contents of audio, video, image, and
text-based communications such as phone calls, video calls, emails, chats,
webinars, and meetings, along with associated data and documentation. These
recordings and analyses thereof may also contain Business Information or
personal information, such as names, titles, and contact information. We may
reproduce, analyze, summarize, and disclose these files, recordings, and any
results of our Services with such customers and their relevant personnel and
other team members, and customers may share this information with their
personnel or others. We may also use such information as described in the
“Customer Information” section above. Customers may have access to features that
incorporate automated methods of analysis including artificial intelligence
(AI), such as by providing an automated summary of a call with action items. We
may collect biometric information of Chorus customers when such customers have
provided us with their consent to do so. The collection and use of such
biometric information are governed by our Biometric Privacy Notice in addition
to this Policy. 

Using our mobile applications. We collect certain information including your
device type, operating system, location, platform used, device ID, and the date
of last use, among other non-personally identifiable information, through the
downloading and use of our mobile applications. We may also collect other
information such as the user’s name, email, company name, and information about
the user’s account with us. We may also collect calendar information such as
calendar meetings, including meeting participants, meeting description, subject,
and date and time of the meeting if a user enables our calendar integration.
This information is collected to provide you with certain app features, such as
meeting briefs with meeting and contact details within the app. 

Using ZoomInfo Integrations. As part of the Services, ZoomInfo may make
available to its customers certain “Integrations.” In using ZoomInfo’s
Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business
Information from a customer’s CRM, MAT, or sales enablement software may be
transmitted to ZoomInfo for purposes of matching or cleansing the customer’s
data against ZoomInfo’s database as a feature of the Services. In that event,
ZoomInfo may retain and store such Business Information for purposes of
identifying potential contacts to supplement the Services, verifying the
accuracy of such Business Information, removing out-of-date Business Information
from the Services, or otherwise improving ZoomInfo’s research processes and the
content provided through the Services. Information so received may be difficult
to attribute to one specific source, and we will not disclose the source of
particular data, if available, except as required by law or with the customer’s
consent. Customers who wish to opt out of ZoomInfo’s use of such information may
do so by visiting the ‘Data Sharing’ settings page within the ZoomInfo Admin
Portal and adjusting the appropriate controls.

Connecting the Services to an email account or calendar. In order to provide
certain Services, ZoomInfo may require access to the user’s email account and/or
calendar (e.g., through G-Suite or Office 365). Depending on the specific
Services being used, we may collect email header information, email subjects,
email bodies and attachments, and calendar meeting information such as meeting
participants, meeting description, subject, and date and time of the meeting.
Customers have control over what data is collected, including which mailboxes
are connected, whether message attachments or content is collected, and which
emails or email domains should not be collected. ZoomInfo’s access to and use of
information received from Google Accounts will adhere to the Google API Services
User Data Policy, including the Limited Use requirements. 

From our affiliates. ZoomInfo may obtain personal information from our
affiliates, such as our current and future parents, subsidiaries, or other
companies under common control and ownership with ZoomInfo. We may use this
information to enhance the information that we already maintain and to improve
the accuracy of our records, in addition to other purposes described in this
Policy.

From third parties. ZoomInfo may obtain personal information from third-party
sources such as our service providers and partners. We may use this information
to enhance the information that we already maintain and to improve the accuracy
of our records, in addition to other purposes described in this Policy. 

Creation of aggregated information. ZoomInfo may aggregate collected information
about our users in a form that does not allow users to be personally identified
for the purpose of understanding our customer base and enhancing the Site and
the Services that we and our partners and customers can provide you. 

Creation of information from inferences. We may use personal information we
already have in order to draw inferences or to produce scores or ratings such as
the “Likely to Listen” score. We use scoring models and algorithms that evaluate
selected data points to produce a score predicting the likeliness of an
employment prospect to respond to a recruiter’s outreach efforts. We do not make
any decisions about individuals, and we do not tell our customers whether or not
to reach out to a particular prospect. 

Automated information collection. We also collect information using cookies and
similar technologies, as described below under the “Cookies and Similar
Technologies” section.

III. How we Use Information

Details about how we use information are provided throughout this Policy, but in
this section we compile a list of specific uses. See below to learn more about
how ZoomInfo may use the information it collects.

In addition to the uses described in the above section, we may also use Business
Information and/or personal information for one or more of the following
purposes:

 * Provide, maintain, and improve the Site
 * Verify, cleanse, update, and maintain Business Information and other
   information provided through the Site or through the other methods described
   in this Policy
 * Provide and deliver the Services, process transactions, and send related
   information, including communications and invoices
 * Send technical notices, updates, security alerts, and support and
   administrative messages
 * Respond to comments, questions, and requests, and provide customer support
 * Create ZoomInfo account(s) and identify users signing in to their accounts
 * Communicate about products, services, offers, promotions, rewards, and events
   offered by ZoomInfo and others, and provide news and information
 * Monitor and analyze trends, usage, and activities in connection with the Site
 * Detect, investigate, and prevent fraud and other illegal activities
 * Protect the rights and property of ZoomInfo, our customers, and others
 * Personalize and improve the Site and Services, including by training LLMs or
   other Artificial Intelligence models
 * Provide notice of important changes to the Site, including changes or updates
   to this Privacy Policy
 * Facilitate contests, sweepstakes, and promotions, process entries, and
   deliver rewards
 * Consider persons for possible employment with ZoomInfo, and communicate about
   employment opportunities or submitted employment applications
 * Respond to requests from individuals to access, correct, or delete their
   information, or requests to exercise other rights related to their
   information under applicable law
 * Create aggregated statistical data, inferred non-personal data, or anonymized
   or pseudonymized data (rendered non-personal and non-identifiable), which we
   or our business partners or customers may use to provide and improve our
   respective services
 * Comply with our contractual and legal obligations, resolve disputes with
   users, and enforce our agreements
 * Carry out any other purpose described at the time the information was
   collected

IV. How we Share Information

We share information with our customers, partners, certain third parties, and as
required by law. We also share some information publicly through our Public
Directory. See below to learn more about how ZoomInfo may share information.

Disclosures of Business Profiles. We may make any Business Information that our
users contribute for inclusion in our Directory, that we collect from public web
sources, that we collect through market research surveys and phone interviews
conducted by our in-house research team, that we license from third parties, or
that we otherwise collect as described in this Policy available to users of the
Site, to our partners, and to our customers. Information provided, including
Business Information, in creating or updating a Professional Profile, will be
included in the Directory and thus can be viewed by third parties. 

Disclosures via Public Directory. ZoomInfo makes certain limited Business
Information from its Professional Profiles publicly available in our Public
Directory on our Site. The categories of Business Information that may be made
available in the Public Directory include past or current name, company, company
headquarters telephone number, office address, job title, and/or education
information. Information in the Public Directory is publicly available to
visitors who visit the Public Directory webpages on our Site.

Disclosures to Affiliates. We may share Business Information with our affiliates
who may act for us for any of the purposes set out in this Privacy Policy,
including our current and future parents, subsidiaries, and other companies
under common control and ownership with ZoomInfo. 

Disclosures to Service Providers. ZoomInfo may from time to time disclose
Business Information or other collected information to service providers, solely
for providing functions related to our operation of the Site and provision of
the Services and for no other purpose. For example:

 * ZoomInfo uses service providers to process credit card payments on our Site.
   Information such as name, billing address, phone number, email address, and
   credit card information will be submitted to service providers for
   verification and to manage any recurring payments.
 * ZoomInfo uses software hosted by a service provider to provide us with
   information regarding our visitors’ activities on our Site. When individuals
   visit our Site, that service provider may set cookies on our behalf and may
   receive information about such individuals’ browsing activity on our Site.

Disclosures to Integration Partners. In using ZoomInfo’s Integrations, such as
ZoomInfo’s SFNA and web browser extensions, Business Information from ZoomInfo
may be disclosed to a customer’s CRM, MAT, or sales enablement software as
requested or directed by our customers. 

Disclosures for Legal Reasons. We may disclose collected information, including
Business Information, to a third party if we believe in good faith that such
disclosure is necessary or desirable: (i) to comply with lawful requests,
subpoenas, search warrants, or orders by public authorities, including to meet
national security or law enforcement requirements; (ii) to address a violation
of the law; (iii) to protect the rights, property, or safety of ZoomInfo, its
users, or the public; (iv) to allow ZoomInfo to exercise its legal rights or
respond to a legal claim; or (v) to respond to data subject requests for access
to data to the extent necessary to comply with applicable laws.

Disclosures to a Buyer of the Company. If our company or substantially all of
our assets are acquired, or in the event of a merger or bankruptcy, information
about you and/or information you provide to ZoomInfo may be among the
transferred assets. 

Other Disclosures

Information about individuals who register for a ZoomInfo event with a
third-party speaker will generally be shared with the speaker and any
third-party sponsors or partners of the event.

We post customer testimonials on our Site which may contain the customer’s name.
We obtain consent from the customer prior to posting any testimonial. Customers
who wish to update or delete their testimonial may contact us
at privacy@zoominfo.com.

Our Site offers publicly accessible blogs or community forums. Any content
provided in these areas may be read, collected, and used by others who access
them. Individuals can request the removal of their personal information from our
blog or community forum by contacting us at privacy@zoominfo.com. In some cases,
we may not be able to remove the personal information, in which case we will let
the requestor know that we are unable to do so and why.

V. Cookies and Similar Technologies

Most websites, including our Site, use a feature of browsers to set a small text
file called a “cookie” on a computer. The site placing the cookie on a computer
can then recognize the computer when the user of the computer revisits the site
to allow auto login and track how the user is using the site.

When individuals visit our Site, our servers and/or those of our service
providers automatically record certain information that the web browser sends,
such as web request, Internet Protocol address, browser type, referring/exit
pages and URLs, page loads and clicks, domain names, landing pages, pages
viewed, time and date of use, and other information. We may link this
information to information that individuals submit while on our Site, which does
allow such individuals to be personally identified.

Individuals are free to decline cookies and can configure their browser to
accept all cookies, reject all cookies, erase cookies, or notify the user when a
cookie is set. Electing to reject or disable cookies may substantially limit an
individual’s ability to use our Site.

ZoomInfo may also adopt other technologies that serve similar functions as
cookies. See below to learn more about how ZoomInfo uses cookies and other
technologies on its website. 

A. Third Party Cookies

The use of cookies and similar technologies by our partners, affiliates,
tracking utility company, and service providers is not covered by this Policy.
We do not have access to or control over these cookies. Our partners,
affiliates, tracking utility company, and service providers may use session ID
cookies in order to:

 * personalize visitors’ experience
 * analyze which pages our visitors visit
 * provide website features such as social sharing widgets
 * measure advertising effectiveness
 * track which areas of our site individuals visit in order to remarket to them 

To disable or reject third-party cookies generally, please refer to the
third-party’s relevant website or configure your browser settings appropriately.
Individuals can also reject third-party analytics cookies by clicking the
“Close” button on the cookie banner when visiting our Site. 

B. Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc., on
our Site. Google Analytics uses cookies or other tracking technologies to help
us analyze how users interact with and use the Site, compile reports on the
Site’s activity, and provide other services related to Site activity and usage.
The technologies used by Google may collect information such as IP address, time
of visit, whether a visitor is a return visitor, and any referring website. The
information generated by Google Analytics will be transmitted to and stored by
Google and will be subject to Google’s privacy policies. To learn more about
Google’s partner services and to learn how to opt out of tracking of analytics
by Google click here.

C. Web Beacons

Our Site contains electronic images known as “web beacons” (sometimes called
single-pixel gifs) that are used along with cookies to compile aggregated
statistics to analyze how our site is used. Web beacons may be used in some of
our emails to let us know which emails and links have been opened by recipients.
This allows us to gauge the effectiveness of our customer communications and
marketing campaigns.

D. Advertising Choices and Control

Third parties on our Site may use cookies and similar tracking technologies to
collect information and infer interests for interest-based advertising purposes.
Those who prefer not to receive personalized ads based on their browser or
device usage may generally express their opt-out preference to stop receiving
tailored advertisements. These individuals will continue to see advertisements,
but they will no longer be tailored to the individuals’ interests.

To opt out of interest-based advertising by participating companies in the
following consumer choice mechanisms, please visit: 

 * Digital Advertising Alliance’s self-regulatory opt-out page
   (http://optout.aboutads.info/) and mobile application-based “AppChoices”
   download page (https://youradchoices.com/appchoices)

 * European Interactive Digital Advertising Alliance’s consumer opt-out page
   (http://youronlinechoices.eu)
 * Network Advertising Initiative’s self-regulatory opt-out page
   (http://optout.networkadvertising.org/)

VI. Your Choices

You have choices about how ZoomInfo uses your information. Individuals can use
our Privacy Center to submit requests to access, update, or delete the
information we may hold about them. Businesses can use the Privacy Center to
claim and update their company information. See below to learn more about these
choices and how you can exercise them. 

A. How to Change or Delete Professional Information

ZoomInfo provides a self-serve Privacy Center, where individuals can claim their
Professional Profiles and update profile information, submit an access request,
or opt out of our database. 

Update Professional ZoomInfo Profile. Individuals can keep their ZoomInfo
Professional Profile up to date for recruiters and others who may want to reach
them by verifying their Professional Profile and updating information such as
work history, education history, and contact information. Please click here to
view, verify, and update your Professional Profile.

Request Access to Information ZoomInfo has Collected. Individuals who want to
access the information that ZoomInfo has collected about them can click here to
submit an access request. Once we have verified an individual’s identity, we
will send a report with the information we have collected about them. 

Remove ZoomInfo Profile Completely. If you wish to remove your existing
Professional Profile from the Directory, please click here. If you make this
choice, your Professional Profile and the information within it will be removed
from our search results as soon as possible.

If you do not wish to, or cannot for any reason, use our Privacy Center, you may
submit a request using the contact information listed in the “Contact Us”
section below. 

B. How to Change or Delete Company Information

An individual who is an authorized representative of a business can also use
ZoomInfo’s Privacy Center to claim and update that business’s Business Profile. 

Update a Business Profile on ZoomInfo. An authorized individual can verify a
business’s ZoomInfo Business Profile to update its company description,
industry, company location, and more. Please click here to view, verify, and
update a ZoomInfo Business Profile.

Removal of Business Profiles. ZoomInfo is a specialized web search engine
focused on finding information about companies and professionals. We gather
information about companies from corporate web sites, press releases, and/or SEC
documents filed with the US government. The company summaries are created
automatically by ZoomInfo’s software based on the information we find on those
documents and from other sources such as our affiliates, partners, or service
providers.

As a company policy, ZoomInfo does not remove Business Profiles from our search
engine. If you are aware that any of the company information is incorrect,
please update the Business Profile or contact us using the information listed in
the “Contact Us” section below.

C. How to Opt Out of Certain Uses of Information

ZoomInfo gives individuals the opportunity to “opt out” of having their
information used for certain purposes.

Individuals who no longer wish to receive our newsletter and promotional
communications may opt out of receiving them by following the instructions
included in each newsletter or communication or by visiting /unsubscribe. After
we receive a request, we will send the requestor an email message to confirm
that the individual has been unsubscribed.

Users who have subscribed to ZoomInfo Lite as a data contributor and installed
the Software or otherwise provided ZoomInfo with access to their email account
to share certain Business Information as described in this Policy may opt out of
any further sharing of such information by uninstalling the Software, as
described on /cefaq or by otherwise disabling ZoomInfo’s access to the user’s
email account through their email account settings. If individuals uninstall the
Software or otherwise disable ZoomInfo’s access to their email account, ZoomInfo
will no longer collect Business Information from them through this method. See
“How we Collect Information” above for more information about ZoomInfo Lite. 

VII. How Do We Keep Information Secure?

Information security is important to us. We follow generally accepted industry
standards and use a variety of measures to protect the information submitted to
us, both during transmission and once we receive it. However, no method of
Internet transmission or electronic storage is 100% secure. Therefore, while we
strive to use commercially acceptable means to protect information, we cannot
guarantee its absolute security. For more information on ZoomInfo’s security
practices, see the ZoomInfo Security Overview page of our website. 

VIII. Data Retention

We will retain personal information for a period of time consistent with the
original purpose(s) for which we collected it, as described in this Privacy
Policy, including, as applicable, (i) for as long as we have an ongoing
relationship with the individual to whom the information pertains; (ii) as long
as needed to provide users, our customers, or our partners the Services; (iii)
as necessary to comply with our legal obligation(s); (iv) as necessary to
resolve disputes or to protect ourselves from potential future disputes; or (v)
as necessary to enforce our agreements. Retention periods will be determined
taking into account the amount, nature, and sensitivity of the personal
information and the purpose(s) for which it was collected. After the retention
period ends, we will delete the personal information. Where we are unable to do
so, we will ensure that appropriate measures are put in place to prevent any
further use of such information.

IX. Links to Other Sites

This Site contains links to other sites that are not owned or controlled by
ZoomInfo. We are not responsible for the privacy practices of such other sites.
When individuals leave our Site, we encourage them to be aware of and to read
the privacy statements of each and every website that collects personally
identifiable information. This Policy applies only to information collected by
this Site or in the method(s) otherwise discussed herein.

X. Social Media Widgets

Our Site includes social media features, such as the Facebook “Like” button and
“Widgets,” such as the “Share” button or interactive mini-programs that run on
our Site. These features may collect IP address and which page was visited on
our Site, and may set a cookie to enable the feature to function properly.
Social media features and widgets are either hosted by a third party or hosted
directly on our Site. Interactions with these features are governed by the
privacy policy of the company providing it.

XI. Information for Individuals Outside the U.S.

Individuals who use our Site from outside of the United States should understand
that we may collect, process, and store their personal information in the United
States and other countries in which we or our affiliates or subcontractors
maintain facilities. The laws in the U.S. regarding personal information may be
different from the laws of the Site visitor’s state or country, and disclosure
of personal information may be required in response to lawful requests by the
courts, law enforcement, and national security authorities in the U.S. or other
jurisdictions where the information is held. A list of ZoomInfo’s
sub-processors, their locations, and their processing activities is available at
/legal/subprocessors. ZoomInfo complies with applicable international privacy
laws and with the EU-US and Swiss-US Data Privacy Frameworks, including the UK
Extension. If you reside in the European Economic Area (EEA), the UK, or
Switzerland, see the sections below to learn more about your rights. Individuals
elsewhere outside the US with concerns or questions about our privacy practices
not addressed in this Policy may reach us using the information in the “Contact
Us” section below.  

A. Individuals in the European Economic Area (EEA), the UK, and Switzerland 

The following information applies to residents of the EEA, the UK, or
Switzerland.

ZoomInfo endeavors to comply with the provisions of the General Data Protection
Regulation (“GDPR”) as to any information in its possession regarding EEA-, UK-,
and Switzerland-based persons (“data subjects”). As such, ZoomInfo only
processes personal information on data subjects where it has a lawful basis to
do so, which may include the consent of the person (especially in the case of
website visitors who provide their information), performance of a contract,
compliance with a legal obligation, or the legitimate interest of ZoomInfo or a
third party. ZoomInfo provides notice to all data subjects as required by GDPR
Article 13 or 14, as appropriate, and honors the rights of data subjects
provided in Articles 12-23, including the right to be forgotten. For any opt-out
requests or other inquiries related to privacy, please visit our privacy center
at /about-zoominfo/privacy-center or email privacy@zoominfo.com.

Purposes of processing and legal basis for processing: As explained above, we
process personal information in various ways depending upon data subjects’ use
of our Sites. We process personal information on the following legal bases:

1. consent;
2. as necessary to perform our agreement to provide Services or other applicable
agreements;
3. as necessary for compliance with a legal obligation to which we are subject;
or
4. as necessary for the legitimate interests of ZoomInfo and ZoomInfo’s
customers and partners to engage in direct marketing, sales, and recruiting
activities, and ZoomInfo’s legitimate interests in organizing and making
available Professional and Business Profiles, given the limited impact that use
of this Business Information and similar information presents to an individual’s
private life

ZoomInfo has put in place safeguards to protect personal privacy and individual
choice, including disclosures of its data processing activities, the use of
consent or opt-outs wherever possible, and the implementation of a Privacy
Center: /about-zoominfo/privacy-center.

Right to lodge a complaint: Users who reside in the EEA, the UK, or Switzerland
have the right to lodge a complaint about our data collection and processing
actions with the supervisory authority concerned. Contact details for data
protection authorities are available here.

Transfers: Personal information we collect may be transferred to, and stored and
processed in, the United States or any other country in which we or our
affiliates or subcontractors maintain facilities. Per the applicable
requirements of the GDPR, we will ensure that transfers of personal information
to a third country or an international organization are subject to appropriate
safeguards as described in Article 46 of the GDPR, such as the UK or EU Standard
Contractual Clauses, as applicable. 

Individual Rights: Residents of the EEA, the UK, or Switzerland are entitled to
the following rights under the GDPR. Please note: For purposes of identity
verification, we may require individuals to provide us with personal information
prior to accessing any records containing information about them.

 * The right to access, correction, and restriction of processing. Individuals
   have the right to request access to, and a copy of, their personal
   information at no charge, as well as certain information about our processing
   activities with respect to their data. Individuals have the right to request
   correction or completion of their personal information if it is inaccurate or
   incomplete. Individuals have the right to restrict our processing if they
   contest the accuracy of the data we hold about them, for as long as it takes
   to verify its accuracy.
 * The right to data portability. Individuals have the right to ask for a copy
   of their data in a machine-readable format. Individuals can also request that
   we transmit their data to another entity where technically feasible. 
 * The right to request data erasure. Individuals have the right to have their
   data erased from our Site if the data is no longer necessary for the purpose
   for which it was collected, they withdraw consent and no other legal basis
   for processing exists, or their fundamental rights to data privacy and
   protection outweigh our legitimate interest in continuing the processing.
 * The right to object to our processing. Individuals have the right to object
   to our processing if we are processing data based on legitimate interests or
   the performance of a task in the public interest as an exercise of official
   authority (including profiling); using data for direct marketing (including
   profiling); or processing data for purposes of scientific or historical
   research and statistics.

When ZoomInfo is a Controller. ZoomInfo acts as a data controller when we
collect and use information about data subjects who are visitors to our Site, as
well as when we collect and use information about data subjects for purposes of
creating and maintaining our Professional Profiles and providing the Services.
ZoomInfo’s Data Protection Officer can be contacted by email at
privacy@zoominfo.com. 

When ZoomInfo is a Processor. When our customers use our Services, they are
acting as the data controller and are responsible for ensuring that personal
information collected about data subjects is being processed lawfully. In those
circumstances, we are acting as the data processor, and receive personal
information as agents of our customers merely for processing as instructed by
our customers. Our customers are solely responsible for determining whether and
how they wish to use our Services, and for ensuring that all third-party
individuals who visitor use a website, application, or service on which a
customer uses our Services have been provided with adequate notice regarding the
processing of their personal information, have given informed consent where such
consent is necessary or advised, and that all legal requirements applicable to
the collection, use, or other processing of personal information through our
Services have been met by such customers. Our customers are also responsible for
handling data subject rights requests under applicable law, by their users and
other individuals whose data they process through the Services. ZoomInfo’s
obligations with respect to personal information for which we are solely a data
processor are defined in our agreements with our customers and are not covered
by this Policy. In certain circumstances, ZoomInfo may act as an independent
controller of personal information in connection with its provision of the
Services to customers, such as when customers agree to contribute data to our
database. 

B. Data Privacy Frameworks

While ZoomInfo primarily relies on Standard Contractual Clauses as the
appropriate safeguard where necessary to ensure the lawful transfer of personal
data, ZoomInfo complies with the EU-US Data Privacy Framework (including the UK
Extension) and Swiss-U.S. Data Privacy Framework as set forth by the US
Department of Commerce regarding the collection, use, and retention of personal
information transferred from the EU, UK, and Switzerland to the United States.
ZoomInfo has certified to the Department of Commerce that it adheres to the Data
Privacy Framework Principles. If there is any conflict between the terms in this
Policy and the Data Privacy Framework Principles, the Data Privacy Framework
Principles shall govern. For purposes of this certification, covered entities
include Zoom Information, Inc., DiscoverOrg, LLC, and Datanyze, Inc. To learn
more about the Data Privacy Framework program and any rights to binding
arbitration before a Data Privacy Framework Panel, please
visit https://www.dataprivacyframework.gov. To access the Data Privacy Framework
List, visit https://www.dataprivacyframework.gov/s/participant-search. 

For information received under the Data Privacy Frameworks, ZoomInfo will
require third parties to whom we disclose personal information to safeguard that
personal information consistent with this Policy by contract, obligating those
third parties to provide at least the same level of protection as is required by
the Data Privacy Framework Principles. EU, UK, and Swiss citizens may choose to
opt out of such disclosures. ZoomInfo may have liability to individuals in case
of failure to comply with the law or this Policy in handling onward transfer of
such individuals’ information to third parties.

In compliance with the Data Privacy Framework Principles, ZoomInfo commits to
resolve complaints about privacy and its collection or use of your personal
information. European Union, United Kingdom, or Swiss individuals with inquiries
or complaints regarding this Policy should first contact ZoomInfo
at privacy@zoominfo.com. European Union, United Kingdom, and Swiss individuals
have the right to access their personal information.

Under some conditions, you may have the right to invoke binding arbitration.
ZoomInfo has committed to refer unresolved privacy complaints under the Data
Privacy Framework Principles to JAMS (Judicial Arbitration & Mediation
Services), an independent alternative dispute resolution provider located in the
United States and recognized for this purpose by the US Department of Commerce.
If you do not receive timely acknowledgment of your complaint, or if your
complaint is not satisfactorily addressed, please visit 
https://www.jamsadr.com/eu-us-data-privacy-framework for more information, and
to file a complaint.

The Federal Trade Commission has enforcement authority regarding ZoomInfo’s
compliance with the Data Privacy Framework Principles.  

C. Our Article 27 Representative

VeraSafe has been appointed as ZoomInfo’s representative in the EU for data
protection matters, pursuant to Article 27 of the GDPR. For individuals who are
in the European Economic Area, VeraSafe can be contacted in addition to our DPO
only on matters related to the processing of personal data. To make such an
inquiry, please contact VeraSafe using this contact form or via telephone at:
+420 228 881 031.

Alternatively, VeraSafe can be contacted at: 

VeraSafe Ireland Ltd. Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P
Ireland

XII. California Privacy Rights

California law permits California residents to request certain information
regarding the disclosure of their personal information by us to third parties
for the third parties’ direct marketing purposes. To make such a request, please
send the request, by mail or email, to the address at the end of this Policy
under the “Contact Us” section.

XIII. Do Not Track Signals

Browsers or devices may include ‘Do Not Track’ functionality. Our information
collection and disclosure practices, and the choices that we provide to
visitors, will continue to operate as described in this Policy, whether or not a
Do Not Track signal is received.

XIV. Children’s Privacy

Our Site is not directed to or intended for individuals under the age of 16. We
do not knowingly collect or use any personal information from users of our Site
who are under the age of 16. No personal information should be submitted to our
Site by individuals who are under 16 years of age. If we learn that we have
collected information from someone who is under 16, we will take steps to delete
the personal information as soon as possible. Individuals who believe we may
have collected personal information from someone under 16 should contact us at
privacy@zoominfo.com. 

XV. Changes to this Policy

ZoomInfo reserves the right to modify this Policy from time to time, so please
review it regularly. If we make material changes to this Policy, we will notify
individuals here, by email, and/or by means of a notice on our homepage prior to
the changes becoming effective. Continued use of the Site after any updates to
this Privacy Policy constitutes acceptance of the updated Privacy Policy. 

XVI. Questions or Complaints Not Related to the Data Privacy Framework

For an unresolved data privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

XVII. Contact Us

For questions or concerns regarding this Privacy Policy or our privacy
practices, please contact us at:

ZoomInfo
Attn: Privacy
805 Broadway, Suite 900
Vancouver, WA 98660
360-718-5630
Email: privacy@zoominfo.com

Frequently Asked Questions

Want to learn more about ZoomInfo? Check out some of our FAQs. From
trustworthiness and safety to how we collect data, we are committed to answer
your top questions:

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