community.docusign.com Open in urlscan Pro
3.167.56.98  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 25 via api from RU — Scanned from US

Form analysis 2 forms found in the DOM

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,871 Topics
 * 14,626 Replies

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4871 Topics

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Newest First

L

lia.aNewcomer
asked in eSignature
DocuSign Elastic Templates


Hello community, We have encountered some issues while trying to set up the
Elastic Templates for TOU purposes inside our company. We couldn’t find enough
documentation to work with some of the things that we need, for example: We are
working with a lot of international clients, so we need to have multiple TOU
versions for different languages. How can we create different templates for
different languages? I read about API variables but these don't change the text
of the buttons (Agree and Disagree) or the Agreement Statement Texts. Also the
most annoying thing is the text saying "Additionally, I certify I have read and
agree to the Electronic Record and Signature Disclosure.", how can we translate
this in different languages? Thank you very much!

0
162
L

7 minutes ago
W

WRplmNewcomer
asked in eSignature
Not able to esign the doc I sent


I have used Docusign for years and have a new problem today. Most envelopes I
send require me to also esign. But today I am not able to esign a new envelope.
Screen goes blank. Have cleared cache & restarted. My client received & signed
their portion fine. Not sure what to do? Thanks for any help.

0
142
W

13 minutes ago
W

WRplmNewcomer
asked in eSignature
Error - not able to esign docs we send out


I have used Docusign for several years and had no problems. Most docs I send out
require me to also esign. But this week - I am not able to esign - after
clicking SIGN NOW. It appears to start but then the screen either goes blank or
today I receive “An Error has Occurred” message. Any idea what is causing the
problem? I cannot seem to locate a Support #. Thanks WR

0
00
W

16 minutes ago
Y

yournumbersgirlNewcomer
asked in eSignature
Fields all capitalization


How to make fields all captialization for input.

0
104
Y

28 minutes ago
H

Hitoshi Nakajima
asked in eSignature
Identification process for qualified electronic signatures that comply with
eIDAS


last year, I went through the Identification process where the signatory
presented his passport to a DocuSign verification officer via webcam, and after
having the officer confirm his identity, he obtained a security code for
qualified electronic signatures via SMS and then executed a qualified electronic
signature.I don’t remember what I should select to go through the same procedure
as last time in the DocuSign’s platform, where the verification officer confirms
the signatory’s identity via webcam. Is this identification procedure no longer
available? On the other hand, when I used the “DocuSign ID Verification for EU
Advanced with Liveness” method of Identity Verification this time, I was able to
proceed to the electronic signature without speaking with the verification
officer via webcam, simply by taking a picture of my passport and a video of my
face. Does an electronic signature in this procedure count as a valid qualified
electronic signature that complies with eIDAS?

0
143
H

34 minutes ago
remakerNew Voice
asked in eSignature
Signed documents not in my free account.


How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.

0
5814

37 minutes ago
D

DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields


Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?

0
73
D

39 minutes ago
C

Community UserLegacy User
asked in eSignature
How can I send a docusign document to a fax address?


How can I send a docusign document to a fax address?

0
2492
C

42 minutes ago
E

Elaine.SNewcomer
asked in eSignature
Witness signature email not being recieved


I have to sign a contract for the sale of a property. I need it witnessed, I
have completed the form and sent with the witnesses details but the Witness has
not received a link or email regarding them signing? I have checked the email
address is correct.

0
81
E

1 hour ago
S

sokinlegalNewcomer
asked in eSignature
How to make any link inside document clickable at the time of signing?


I am sending a document using a DocuSign template and template ID. I need to
include a clickable link, such as a Privacy Policy, in the document. I have
added the link in the document, but it is not clickable while the signer is
reviewing and signing the document. The link only becomes clickable after the
document is signed and completed. How can I make the hyperlink clickable during
the signing process itself?

0
81
S

1 hour ago
S

SnyderNewcomer
asked in eSignature
Can't see documents in chrome


When I click through a link in my email in Chrome, the link takes me to a
docusign page, but it is totally blank. This happens with all senders. When I
used safari it worked and I could see and sign the document. Chrome is my
preferred browser and it used to work. Screenshot of what I see is attached, and
this is where it just stops.

1
352
S

1 hour ago
J

JackieArnettNewcomer
asked in eSignature
Reporting Document Custom Fields


I am looking for a way to build a custom report or a way to pull the following
information. We use a specific document custom field as an identifier for
Docusign Retrieve. We would like a report or a way to see which templates in
Docusign are using this custom field. Any help would be appreciated.

0
30
J

1 hour ago
G

Gareth_JonesNewcomer
asked in eSignature
HMLR Compliance


I’m new to DocuSign so bear with me. To follow HMLR rules I will send a document
to a customer to sign and have witnessed. However the completion date will need
be left blank until sometime later. What is the best way to achieve this to
ensure the conveyancer adds the date? Is it simply to add the conveyancer as the
final recipient of the document? Thanks Gareth

0
61
G

2 hours ago
C

Carmen BergerNewcomer
asked in eSignature
Who gave instructions


I have a document that has been signed via DocuSign, but I did not sent it. Can
I check who sent it if I have the code? DocuSign Envelope ID:
23C1DBF8-8923-4E6F-ABC8-28A48ACF5ACD

0
41
C

2 hours ago
V

Vandit VINewcomer
asked in eSignature
can we create Sub Accounts From main account , so sub account can manage their
flow of documents separately


can we create sub accounts under one account for different user in docusign so
document uploaded by client of sub accounts client is only visible to them.
Basically The challenge is related to managing finalized DocuSign documents for
multiple clients. Currently, all completed documents and notifications are sent
to the main email address associated with the DocuSign account . The goal is to
find a solution that allows you to send these documents to different email
addresses, depending on which client or account the documents are associated
with. Instead of creating a separate DocuSign account for each client—which
could be cumbersome and inefficient These service accounts would enable you to
direct finalized documents to the appropriate email addresses, thereby
streamlining the process and enhancing organization without the need for
multiple accounts. This approach would allow client to receives their relevant
documents directly.

1
171
V

2 hours ago
A

akabNewcomer
asked in eSignature
Bulk send


When sending out bulk letters that require signatures is it possible that a
blank field can be populated with the receivers name automatically? If not is
there some alternate option, we have over 300 letters to send out to separate
companies that require e signatures and we would like the name field to be
populated with their individual names - any help is appreciated

0
61
A

2 hours ago
M

mhalasz10Newcomer
asked in eSignature
Multiple documents in one envelope, need to download only signed documents from
the envelope


I am working on a project for application ownership acknowledgement. I am
sending one envelope with multiple documents to a single person we think is the
application owner. Each document is a separate application. I have a template
made and am using checkboxes that say I am the app owner or I am not the app
owner and have a condition set on those fields so that if they say they are not
the app owner it skips the signature in order to finish the envelope. I am
running into issues now when I am trying to only download the documents that
have been signed. It appears that once the envelope is finished every document
in the envelope is being marked as signed or complete. Is there any options to
be able to identify which individual documents have been signed as opposed to
the entire envelope? Or is there a better way to make the template? Ultimately
my goal is let my users tell me if they are or aren’t the app owner for each
application without having to send them in separate envelopes. Than

0
30
M

3 hours ago
F

fbackNewcomer
asked in eSignature
Creating templates to add to another template


Hi everyone, is it possible to create a template in docusign (in my case a
questionaire) which I can add to other templates, that I don’t have to add all
the fields in the questionare each time I need it in different templates? Kind
regards, Franzi

0
244
F

11 hours ago
S

SurajNewcomer
asked in eSignature
Authenticate a document


Hi All, A quick question… I am looking to engage in a business transaction and
have been presented with a Docusign document as proof of an existing contract
between 2 parties. This legitimacy of this contract is important to our decision
to engage or not. Is there a way I can verify this document to be true and
authentic? I have been emailed the document which has the envelope ID on the top
left of each page. Thanks for you help/advice in advance.

0
352
S

17 hours ago
O

OkitchenNewcomer
asked in eSignature
Signing Groups with Same Users: How to ensure that the same user doesn't sign
twice


I have a process that requires two approval signatures, both from signing
groups. The problem is that both of the groups will continue some of the same
users. Is there a way to ensure that the same user doesn’t sign both times? For
example: Signing Group 1 contains users A, B, C, D and Signing Group 2 contains
users A, B, C If user A signs on the first signature line, is there a way to
restrict it so that only users B or C could sign on the second line? Thank you!

0
162
O

17 hours ago
J

jspaguniakNewcomer
asked in eSignature
"You used all your folders for the month" error message


I successfully sent out three documents to three people for their
signature...however, I sent a fourth one out to a fourth person and missed
putting in some info...i deleted this person’s docusign document in my console
and tried to create a new docusign document for this person...but when I clicked
‘Send’...I got this error message: “You used all your folders for the month.”
Can anyone explain what is happening and what my options are to resolve this?
Could it be that the recipient has the original document that I sent open? I
look forward to your assistance!

0
62
J

17 hours ago
I

I.Mor.GaneNewcomer
asked in eSignature
Is there a way to do this regarding the 'Recipient' field?


Do you happen to know if there is a way to do any of this 2 things in the
DocuSign templates, regarding the Recipient field/ section? Option 1 - they can
edit or remove Signer 1 that’s autogenerated when they hit the button? Option 2
- they can add a second signer and either one can sign but not both. Think of it
as (1 OR 2) not (1 AND 2)

0
72
I

17 hours ago
D

DSabObserver
asked in eSignature
File too large to send....


We’ve been sending the same type of documents over to customer via DocuSign for
as long as we’ve been using DocuSign but for some reason it errored out even
though it did not meet the size limit. It’s a just a little under it. I’ve tried
to compress the file but unable to upload the compressed folder. We’ve removed
some pages, 2 out 20 and still get the same message. We do not want to split up
the package into two. Is there any other way to send this file without getting
the error message?

0
142
D

17 hours ago
T

Tasos GPGNewcomer
asked in eSignature
Issues Logging into Support Page for Bulk Send Retrieval


Hello, I'm using a company account on DocuSign and recently used the Bulk Send
feature. I want to download all the signed documents from the envelope, and
after some research, I found out that I need to contact support to get a
download link for DocuSign Retrieve. However, I'm facing an issue: I can't log
in to the DocuSign Support page with my login credentials, even though I have no
problems signing into my DocuSign account using the same information. Any
guidance would be greatly appreciated. Thank you very much in advance!

0
102
T

17 hours ago
A

Aterrell1944Newcomer
asked in eSignature
System Error:Warning System Error: Your DocuSign request cannot be processed at
this time.


I am trying to sign a job offer and when I click on Review documents I keep
getting the error :Warning System Error: Your DocuSign request cannot be
processed at this time. Click the 'Back' button to return to your DocuSign
session. If you continue to receivethis error, please visit our Support Center.
Error Time: 7/26/2024 4:48:14 PM (32928959-bb08-48dc-a3c9-8e84779df33a) I cannot
find any information in regards to this.

0
2716
A

17 hours ago
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