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Text Content

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Discord Tickets
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discord-tickets/bot
 * v4.0.20
 * 924
 * 477

 * Home
 * Documentation
 * Blog
 * Changelogs
 * Privacy

Discord Tickets
discord-tickets/bot
 * v4.0.20
 * 924
 * 477

 * Home
 * Documentation
   Documentation
    * Getting started
      Start here!
    * Features
      Features
       * Commands
   
    * Public bot
    * Managed bot
    * Self-hosting
    * Configuration
    * API
    * Terms of service

 * Blog
 * Changelogs
 * Privacy

Table of contents
 * Concepts
 * Ticket creation
 * Archives
 * Questions
 * Tags
 * Automation
 * Context
 * Settings

 1. Home
 2. Documentation
 3. Features

Archives


FEATURES¶

Switching from another bot? See how Discord Tickets is different from other
popular bots: view comparisons.


CONCEPTS¶

Tickets A ticket is a channel where a member can have a private conversation
with staff. Categories

Tickets are organised into categories that you create (such as ban appeals,
staff applications, billing support etc).

Since v4, ticket and Discord categories are separate. Multiple ticket categories
can belong to a single Discord channel category.

Panels Unlike some other bots, panels are not a central concept in Discord
Tickets. Tickets belong to categories, and a panel is one of several ways you
can create a ticket. Staff A staff member is any member who has at least 1 role
that is assigned to any ticket category within the guild.


TICKET CREATION¶

There are 5 ways to create a ticket:

 * Using the /new command
 * From a message context menu
 * From a prompt sent by staff with a user context menu
 * Using a button or select-menu on a panel
 * Sending a direct message.

This flowchart shows the different pathways that can be taken to create a
ticket:




ARCHIVES¶


QUESTIONS¶


TAGS¶


AUTOMATION¶


CONTEXT¶


SETTINGS¶

July 9, 2023 October 1, 2022 GitHub

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