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PRIVACY & COOKIES POLICY

Privacy Policy

Update:

We’re committed to protecting and respecting your privacy and we believe it
should be easy for you to understand our data and privacy practices. That’s why
we’ve updated and streamlined our Privacy and Cookies Policies. We aim to
explain in clear language what information we collect, how we use it, and the
choices and controls you have.

Here are the key changes:
• We updated the policies so that they meet the requirements of the incoming
General Data Protection Regulation. This means we will be providing you with
more information on how we process your personal data.

• Specifically, we have updated our policy concerning use of personal data when
you register to view a webinar, download a report, apply to a roundtable and
executive briefing.

Last Modified: 19 April 2019

1. Our commitment to privacy

This privacy policy (‘Privacy Policy’) sets out how Marketforce Business Media
Limited (‘MarketforceLive’) (‘we’, ‘us’ and ‘our’ being interpreted accordingly)
uses and protects the personal information about you that we collect or that you
provide, whether through one of our websites marketforcelive.com and
marketforce.wavecast.io (each a ‘Website’) or by other means.

2. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on
this page and, where appropriate, notified to you by email. Please check back
frequently to see any updates or changes to our Privacy Policy.

3. Information about you

3.1. We may collect and process personal information from you in various ways,
for example if you:
• contact us by phone, email, online using a form on a Website, face-to-face or
otherwise in writing;
• become a registered user of a Website;
• register for a conference, training course or webinar;
• request further information about a service or product;
• fill out an online form for access to video content, newsletters or reports;
• register and purchase services or products from us;
• participate in our discussion boards on a Website or social media platform;
• enter a competition or prize draw;
• complete a survey;
• submit a job application;
• visit our Website (please see the ‘Cookies’ section below); or
• report a problem with a Website, event, product or service.

3.2. The type of personal information we collect includes your name, job title,
company, postal address, email address, phone number, payment card information,
personal description, photograph, dietary requirements, CV and other information
about your qualifications, job history, and your right to work, if you choose to
provide such details.

3.3. Such personal information is referred to in this Privacy Policy as
‘Personal Data.’

4. Information we receive from other sources

4.1. We work closely with third parties, for example, event venues, webinar
providers, accommodation, sub-contractors in payment and delivery services,
advertising networks, analytics providers, search information providers, and may
receive Personal Data about you from them.

4.2. We may record information about you that is available publicly from sources
like LinkedIn, corporate websites, related industry websites and online
directories. We may then research and record further details about you by
contacting your company directly or searching online.

4.3. If you use the messaging service on our Website, we have access to those
communications.

4.4. If you‘re applying for a job at MarketforceLive, we may receive information
about you from your referees and former employers.

4.5. If you use our pages on social media platforms, then we may collect any
Personal Data which you provide via those platforms in accordance with the
policies of the applicable platform.

5. Personal Data about other people

If you provide Personal Data to us about any person other than yourself, such as
your colleagues, personnel, relatives, your next of kin, your referees (if you
are applying for a job), your clients, your advisers or your suppliers, you must
ensure that they have given their permission for you to disclose it to us and
for us to use it in accordance with this Privacy Policy.

6. Sensitive Personal Data

6.1. Unless we make it clear otherwise, our policy is not to ask for any
sensitive Personal Data from you. We may, however, collect sensitive Personal
Data if you provide us with it when you communicate via our Website or directly
with us or via any third parties with whom we put you in contact. We may also
collect sensitive Personal Data in order it to provide our services to you, or
to deal with your enquiries, for example if we are making special travel
arrangements for you we may need health details.

6.2. If you choose to provide this sensitive Personal Data to us, either as part
of your interaction with the Website, as part of a particular service (where
such information has been requested and the reasons for that are made clear to
you), or for any other reason, this will mean that you have given your consent
for us, to use that information for the reasons explained at the time you
provide that Personal Data to us.

7. Uses we make of Personal Data

7.1. We may use the Personal Data that you provide to us or that we receive from
third parties in the following ways:
• Direct marketing purposes: where you have expressly consented to us doing so
in accordance with applicable law, you have purchased services or products from
us or we otherwise have a legitimate interest or legal right, we may contact you
by telephone or electronic message (e.g. email or SMS) for the purposes of
providing information on our services and products, or providing information on
behalf of our partners. We may also contact you by post from time to time,
unless you have told us that you do not want to receive these communications. If
you wish to update your Personal Data or opt-out of receiving further marketing
communications from us get in touch at the address shown in the ‘Contact’
section below pr opt-out here

• Transactional purposes: we may process your Personal Data to provide you with
the information that you request from us, to carry out our obligations arising
from any contracts entered into between you and us, including managing your
registration, attendance and participation at an event, which may include
transferring your information to other organisations (see section headed
‘Disclosing Personal Data to third parties’ below); to allow you to participate
in interactive features of our Website and services when you choose to do so; to
allow you to communicate with other users and advertisers on our Website;

• Website administration and improvement: we may process your Personal Data to
manage your access to MarketforceLive content and resources, and the access by
authorised users within your organisation; to ensure that content from our
Website is presented in the most effective manner for you and your computer or
mobile device (see section headed ‘Cookies’); to notify you about changes to our
events, products, services or Website(s); as part of our efforts to keep our
Website safe and secure, and for troubleshooting;

Marketing analysis and online marketing: to analyse Personal Data with a view to
identifying how we can improve our marketing materials; provide you with
products or services that can help to grow your business and send you marketing
materials accordingly; to make suggestions and recommendations to you on our
Website about services or goods that may interest you (please see ‘Profiling’
and ‘Cookies’ sections below); to match the email we hold for you to your
Facebook account in order to target advertising to that account.
• Internal administration and analysis: to process your job application; to
administer the MarketforceLive database; data analysis, research, statistical
and survey analysis; to measure or understand the effectiveness of advertising
we serve to you and others, and to deliver relevant advertising to you;

• Legal compliance: to comply with any relevant legal obligations;

• Transfer to third parties: where you have consented or requested that a
sponsor contact you or where you have registered to view a sponsored webinar, or
to download a sponsored piece of content, or to attend a roundtable or executive
briefing, we may provide Personal Data to the sponsor for them to contact you,
which Personal Data may include your name, job title, company, country, phone
number and email address;

7.2. We may also contact you for other purposes that you consent to from time to
time.

8. Profiling

8.1. Please note that we may occasionally use Personal Data to conduct profiling
of individuals on our database. This will help us target communications in a
more focused, efficient and cost- effective way, helping us reduce the chances
of individuals receiving inappropriate or irrelevant communications. To do this
profiling we:

8.1.1. may cross-check certain Personal Data against public sources (such as a
company website) to get a better understanding of who the individuals on our
database are; and
8.1.2. combine information an event sponsor tells us about what you are
interested with Personal Data we already hold about you;
8.1.3. Track your online behaviour in response to our emails and on our Website.

8.2. You can object to such use of your Personal Data for profiling at any time
by contacting us at the address shown in the ‘Contact’ section below.

9. Legal obligations

9.1. We collect and process your Personal Data in accordance with applicable
laws that regulate data protection and privacy. This includes national laws
implementing the EU Data Protection Directive (95/46/EC) and from 25 May 2018
the EU General Data Protection Regulation (2016/679).

9.2. For the purpose of the Data Protection Act 1998 (the ‘Act’), the data
controller is Marketforce Business Media Limited whose company number is
02174487 and registered address is Gate House, 1 St John’s Square, London EC1M
4DH.

10. Disclosing Personal Data to third parties

10.1. We never sell, trade or rent Personal Data.

10.2. We may disclose your Personal Data to the extent necessary to the
following third parties:
• Third party service providers: if you are enquiring about, registering for, or
purchasing products, services or events from us, or ask us to make arrangements
for your travel to and accommodation for at an event, we may disclose your
information to third parties involved in their delivery and the provision of our
online systems;
• Event partners or business partners: for information, please see ‘Uses we make
of Personal Data’ section above.
• A purchaser of the business or business assets: if MarketforceLive, its
business, or its assets are acquired by a third party, in which case personal
data held by it about its users, suppliers, or customers will be one of the
transferred assets;
• Authorities, companies and advisors for legal reasons: we may disclose
Personal Data to other companies and organisations for the purposes of crime
prevention and fraud protection or if we are otherwise under a duty to disclose
or share your Personal Data in order to comply with any legal obligation, or in
order to enforce or apply our terms and conditions
(https://marketforcelive.com/terms-conditions/) or other agreements between us;
or to protect the rights, property, or safety of MarketforceLive, our Website
users, our customers, or others;
• Referees or employers: if you are enquiring about a job, or making an
application, then we may disclose your Personal Data to third parties such as
your referees, or current and previous employers (if you ask us to contact
them).

10.3. We always aim to ensure that Personal Data we pass to third parties is
used by them only for lawful purposes in accordance with this Privacy Policy.

11. Where we store your Personal Data

11.1. The data that we collect from you may be transferred to, and stored at, a
destination outside the European Economic Area (‘EEA’), including by our event
hosts and sponsors which may be based outside the UK. It may also be processed
by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order,
the processing of your payment details and the provision of support services. By
submitting personal data, you acknowledge that this transfer, storing or
processing may occur.

11.2. We have also contracted with third party providers who may transfer your
Personal Data outside the EEA:

• Salesforce.com, Inc (‘Salesforce’): manages our customer relationship
management (‘CRM’) database and provides a marketing automation platform (known
as ‘Pardot’), so your Personal Data may be hosted by Salesforce in the United
States. Salesforce is signed up to the EU-US Privacy Shield Framework, which
means that it is committed to protecting Personal Data to standards that are
equivalent to EU legal principles for data protection and we shall aim to ensure
that your data is treated to the same security standards you would expect in
your own country. For more information about this, please see –
http://www.salesforce.com/company/privacy/.

• Pardot: Salesforce provides a marketing automation platform (known as
‘Pardot’) and may transfer and store Personal Data outside the EEA as it
provides the platform. Salesforce has implemented safeguards to ensure an
adequate level of data protection where your Personal Data is transferred to
countries outside the EEA. for more information about this, please see –
https://www.salesforce.com/company/privacy/

• Sage: provides our accounting systems and may transfer Personal Data outside
the EEA as it provides the platform. Sage has implemented appropriate safeguards
for transfers of personal information originating from the EEA to Sage group
companies and third party service providers located outside the EEA. For more
information about this, please see –
https://www.sage.com/company/privacy-notice-and-cookies.

11.3. You should be aware that, in general, legal protection for Personal Data
under applicable law in the United States and other non EU countries may not be
equivalent to the level of protection provided in the EU. However, in all cases,
Personal Data will only be disclosed to third parties who are bound to treat
Personal Data confidentially and in accordance with privacy standards that
reflect this Privacy Policy and applicable law.

12. Data Retention

We will retain certain Personal Data in respect of financial transactions for as
long as the law requires us to for tax or accounting purposes (which in the UK
may be up to six years after a particular transaction). In respect of the
holding of Personal Data for direct marketing purposes, we will retain this data
for five years from the date of your last interaction with us. We believe this
period reflects our business cycle, as individuals may get in contact after some
time.

13. Cookies

Our Website uses cookies to distinguish you from other users of our Websites.
For detailed information on the cookies we use and the purposes for which we use
them see our Cookies Policy.

14. Security

We employ appropriate technical and organisational security measures to protect
Personal Data from being accessed by unauthorised persons and against unlawful
processing, accidental loss, destruction and damage. We also endeavour to take
all reasonable steps to protect Personal Data from external threats. However,
please be aware that there are always inherent risks in sending information by
public networks or using public computers and we cannot 100% guarantee the
security of all data disclosed or transmitted to us.

15. Links

Our Websites may, from time to time, contain links to and from the websites of
our sponsors, media partners and other third parties. If you follow a link to
any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these
policies or the processing of your data by those websites. Please check these
policies before you submit any Personal Data to these websites.

16. Your rights

16.1. In accordance with your legal rights under applicable law, you can request
information about the Personal Data that we hold about you, what we use that
Personal Data for and who it may be disclosed to.

16.2. You can also request that we:
• correct Personal Data that we hold about you which is inaccurate or
incomplete;
• erase your Personal Data without undue delay;
• no longer use your Personal Data for marketing purposes (please see the
‘Direct Marketing’ section above); or
• transfer your Personal Data to another organisation, for example, an
alternative provider.

16.3. We may forward the above requests on to a third party provider who is
involved in the processing of your Personal Data.

16.4. Please note that MarketforceLive is not required to rectify or erase your
data where doing so would prevent you from meeting your contractual obligations
to MarketforceLive or where MarketforceLive is legally required to retain copies
of your Personal Data.

16.5. If you would like to exercise any of the rights set out above, please
write to our data protection contact at the email address in the ‘Contact’
section below. Where applicable law allows, we may request a fee to cover our
administrative expenses in responding and may also require further information
to verify your identity or locate the specific information you seek before we
can respond in full.

16.6. If you are not satisfied with our response or believe we are processing
your Personal Data other than in accordance with applicable law, you can
complain to the Information Commissioner’s Office (ICO) in the United Kingdom.

17. Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and
should be sent to our Data Guru, Kayley Jonas by email at
kjonas@marketforcelive.com or by post at MarketforceLive, Gate House, 1 St
John’s Square, London, EC1M 4DH.

Cookie Policy

 1. What are cookies?

Our website uses cookies. A cookie is a small text file which is stored on your
computer, tablet or phone when you visit a website. These cookies allow us to
distinguish you from other users of our website. This helps us to provide you
with a more personalised experience when you browse our website, allows us to
monitor website use and helps us identify how we can improve our website. There
are two main types of cookie:

 * session cookies—these are deleted when you finish browsing a website and are
   not stored on your computer longer than this
 * persistent cookies—these are stored on your computer after you have finished
   using a website so that the website provider can remember your preferences
   the next time you use it

Cookies can be set by the website you have browsed, i.e. the website displayed
in the uniform resource locator (URL) window. These are called first party
cookies. Third party cookies are set by a website other than the one you are
browsing.

 2. Why do we use cookies?

We use cookies to collect the following information:

 * Technical information including the internet protocol (IP) address used to
   connect your computer to the internet; your site login information; the
   browser and version of the browser that you are using, the time zone setting,
   browser plug-in types and versions; your operating system.
 * Information about your visit to our website including the websites you
   visited before and after ours; products, services or other terms you searched
   for; page response times, download errors, length of visits to certain pages;
   page interaction information (such as scrolling, clicks, mouse-overs), and
   methods used to browse away from the page and any phone number used to call
   our customer service number.

 3. Consent

If you continue to use our website we will assume that you are happy to receive
all cookies from our website. However, if you would prefer to change your cookie
settings, you can do so at any time—see below ‘Controlling our use of cookies’.

 4. Controlling our use of cookies

Most browsers automatically accept cookies unless you change your internet
browser settings. If you wish to restrict, block or delete the cookies which are
set by any websites, you can generally do this through your browser settings.
These settings are usually found in the ‘options’ or ‘preferences’ menu of your
internet browser. If you set your internet browser preferences to block all
cookies, you may not be able to access all or parts of our site. If you delete
cookies relating to this website we will not remember things about you,
including your cookie preferences, and you will be treated as a first-time
visitor the next time you visit the site. To find out more about cookies,
including how to see what cookies have been set and how to manage and delete
them, visit http://www.aboutcookies.org.uk/.

 5. Queries

If you have any questions or comments regarding this Cookies policy, please
email arew@marketforcelive.com.  

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