www.bassettfurniture.com
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https://www.bassettfurniture.com/customer-service-privacy.html
Submission: On December 06 via manual from US — Scanned from DE
Submission: On December 06 via manual from US — Scanned from DE
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PRIVACY POLICY
--------------------------------------------------------------------------------
Welcome to https://www.bassettfurniture.com. Our Privacy Policy outlines what
information we collect from you, how we use your information and the choices
that you have regarding our use of your information. Please take a few minutes
to review our Privacy Statement for this site.
This Statement of Privacy applies only to the website of Bassett Furniture
Industries (Bassett), located on the internet at www.bassettfurniture.com and
governs data collection and usage. By using the Bassett website, you consent to
the data practices described in this statement.
This Privacy Policy may be updated from time to time. Please check back
periodically for further updates and changes. The most updated version will be
the one that is available on this website.
Postal address:
Bassett Furniture Industries
P.O. Box 626
Bassett, VA 24055
Email address: support@bassettfurniture.com
Telephones: 276.629.6000
+ Information We Collect
--------------------------------------------------------------------------------
For each visitor to our website, our web server automatically recognizes a
visitor’s domain name, IP address, browser type, access times and referring
website addresses. We also collect and store any information provided to us via
forms or emails, including information provided or collected during website chat
communications initiated by a visitor to our website through the Bassett website
chat feature, which may be monitored or recorded, and information obtained from
a visitor during this communication may also be stored for quality assurance or
other purposes.
Types of Information Collected
* • Contact Information: your first and last name, postal address, email
address, and phone number
* • Other identifying information: IP address, passwords and other security
information for authentication and access, social media usernames, and cookie
identifiers
* • Financial Information: credit card, debit card and bank account information
you've used in a transaction with us
* • Demographic information: gender, age and salary
* • Geolocation data: country, region, state, city and postal code
* • Internet or other electronic activity: your browsing and click history,
including information about how you navigate within our services and which
elements of our services you use the most
* • Commercial information: products purchased or viewed on our website
* • Audio and visual information: your videos and photos that you've uploaded
to our sites
How Collected Information Is Used
* • Transactional Purposes: We use your contact information, financial
information and commercial information to receive, process, confirm, send and
track your order
* • Communicate with you about your order
* • Analytical Purposes: We use your other identifying information, internet
activity and browsing history, commercial information, demographic
information, and geolocation data to analyze preferences, trends and
statistics.
* • Marketing and Promotional Purposes: We use your contact
information, commercial information, demographic information, internet or
other electronic activity, geolocation data, and inferences to:
* • Inform you of our new products, services and offers
* • Measure and optimize targeted and personalized advertising
* • Run contests, promotions and sweepstakes
* • Create profiles that reflect your preferences and characteristics to
build a personalized experience
* • Maintenance and Improvement of Services and Website - We use your contact
information, commercial information, and internet activity and browsing
history to:
* • Provide and maintain functionality on our website, including our live
chat or customer review features
* • Handle your customer services requests
* • Help us diagnose technical and service problems and administer our stores
and websites
* • Review and Content Creation Purposes - We use your contact
information, commercial information, audio and visual information to display
content that you have created and allowed us to display on our website and
services and on social media and other advertising.
* • Security and Fraud Prevention - We use your contact information, other
identifying information, commercial information, financial information,
geolocation data, internet activity and browsing history, and inferences to
protect this website, our company, and others and to prevent fraud, theft and
misconduct.
Occasionally we exchange our customer lists with other reputable companies. If
you do not wish to receive mailings from these companies, or if you no longer
wish to receive our catalogs, please send us your name and address as it appears
on the mailing label on your catalog to the email or postal addresses above.
Please note that any requests to remove or update your personal information may
take up to ten days for your email request and 6-8 weeks to process your postal
mail request.
+ With Respect to Cookies
--------------------------------------------------------------------------------
We use cookies to store visitors preferences, record session information, such
as items that consumers add to their shopping cart, record user-specific
information on what pages users access or visit, alert visitors to new areas
that we think might be of interest to them when they return to our site, record
past activity at a site in order to provide better service when visitors return
to our site.
Cookies List
Cookies Settings
+ With Respect to Personal Information
--------------------------------------------------------------------------------
If you supply us with your postal address on-line you may receive periodic
mailings from us with information on new products and services or upcoming
events. If you do not wish to receive such mailings, please let us know by
calling us at the number provided above, e-mailing us at the above address,
writing to us at the above address. If you do not want to receive e-mail from us
in the future, please let us know by sending us e-mail at the above address,
calling us at the above telephone number.
Exception: The Consumer Product Safety Improvement Act of 2008 requires Bassett
and other manufacturers of durable infant or toddler products to keep records of
consumers who register these types of products with us. We will use the
information provided to contact you only if there is a safety alert or recall
for this product. We will not sell, rent, or share your personal information.
From time to time, we may use customer information for new, unanticipated uses
not previously disclosed in our privacy notice. If our information practices
change at some time in the future, we will contact you before we use your data
for these new purposes.
Customers may prevent their information from being used for purposes other than
those for which it was originally collected by Clicking here or contacting us
via telephone.
+ Security of Information
--------------------------------------------------------------------------------
Bassett has the appropriate security measures in place in our physical
facilities to protect against the loss, misuse or alteration of information that
we have collected from you at our site. We secure all personal information from
unauthorized access, use or disclosure. Bassett secures the personally
identifiable information you provide on computer servers in a controlled, secure
environment, protected from unauthorized access, use or disclosure.
We urge you to keep any password that you establish with us in a safe place and
not to divulge it to anyone. We also encourage you to use a unique or different
password for our websites. Also remember to log off your account and close your
browser window when you have finished your visit. This is to ensure that others
cannot access your account, especially if you are sharing a computer with
someone else or are using a computer in a public place.
Protecting Children
We do not knowingly collect personal information from children under 13. If you
are a parent or guardian and you are aware that any of your children has
provided us with personal information without your consent, please contact us
and we will take steps to remove that information from our servers.
Links to Third Party Web Sites
Our web sites may contain links to web sites operated and maintained by third
parties, over which we have no control. Privacy policies on such linked web
sites may be different from our privacy policy. You access such linked web sites
at your own risk. You should always read the privacy policy of a linked web site
before disclosing any of your information on such web site.
If you feel that this site is not following its stated information policy, you
may contact us at the above addresses or phone number.
+ California Customer Privacy Rights
--------------------------------------------------------------------------------
If you are a California resident, you have certain privacy rights under the
California Consumer Privacy Act ("CCPA Rights"). This section describes those
rights and how you can exercise them with Bassett Furniture Industries.
CCPA Rights Requests
Right to Know and Right to Deletion
You can request what personal information we have collected, used, disclosed,
and sold in the preceding 12 months free of charge, and why we collected, used,
shared, disclosed, or sold that information.
Specifically, you may request:
You can also request that we correct inaccurate information about you.
* •The categories of personal information collected
* •Specific pieces of personal information collected
* •The categories of sources from which the business collected personal
information
* •The purposes for which the business uses the personal information
* •The categories of third parties with whom the business shares the personal
information
* •The categories of information that the business sells or discloses to third
parties
You can also request that we limit our use of your sensitive personal
information (for example, your social security number, financial account
information, your precise geolocation data, or your genetic data) for limited
purposes, such as providing you with the services you requested.
You can also request that we delete your personal information. We may not
delete all your personal information if one of the following exceptions
applies:
* • Transactional: to complete a transaction for which the personal information
was collected, provide a good or service requested by you, or perform a
contract we have with you
* • Security: to detect data security incidents
* • Error Correction: to debug or repair any errors
* • Legal: to protect against fraud or illegal activity or to comply with
applicable law or a legal obligation, or exercise rights under the law, such
as the right to free speech
* • Internal Use: to use your personal information, internally, in a lawful
manner that is compatible with the context in which you provided the
information (i.e. to improve our services)
Please note that if we delete your personal information, many of our services
will not work the same. Some examples include, but are not limited to:
* • Returns: We will not have the ability to look up your receipt or order in
our system. In order to process a return or refund, we will require proof of
purchase from the customer and if the customer is unable to provide proof of
purchase, the transaction will be treated as an unreceipted return in
accordance with our return policy.
* • Customer Service: Our ability to handle customer service requests may be
limited. We will not have the ability to look up prior orders or account
information and may request proof of purchase in order to service your needs.
* • Online Account & Shopping: Your online account will no longer exist. Your
shopping cart items, order history, saved addresses, saved recipes and any
other saved preferences in your online account will no longer be available.
* • Recalls: We will no longer be able to contact you via email, regular mail,
or phone about product recalls related to products you purchased, unless you
provided your information to us by returning a product registration card
attached to a durable infant product.
* • Marketing Communications: We will no longer be able to provide you with any
marketing communications directly from Bassett Furniture Industries,
including personalized marketing communication such as information about new
products, services and offers tailored to your interests.
* • Opt Outs: Previous opt-out requests will not be saved.
To submit a request to know or a request to delete, please contact us via
phone at 1-833-365-0366 or via email at ccpa@bassettfurniture.com. In order to
verify your identity, you will need to provide the following information: name,
phone number, email address, and mailing address. We will match this information
to the information on our systems. For an online request to delete, we will also
send you a second verification to confirm that you want your information to be
deleted. In order to designate an authorized agent to act on your behalf, you
must provide the authorized agent with written permission to do so, and your
authorized agent must submit that written proof at the time they make the
request on your behalf. If you make multiple requests under this section, we
recommend sending the deletion request last, as we will not be able to fulfill
your other requests once we have deleted your information.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA Rights and
we will not deny you goods or services, charge you a different price, or provide
you with a lesser quality of goods or services if you exercise any of your CCPA
Rights.
Financial Incentives
We offer various financial incentives. The terms of the financial incentive will
be presented to you at the time you sign up. You may withdraw from any of the
financial incentives by contacting us at 1-833-365-0366 or
support@bassettfurniture.com. The value of your data is the value of the offer
presented to you. We have calculated the value of the incentive by using the
expense related to the offer.
+ International Customer Privacy
--------------------------------------------------------------------------------
Our digital operations are conducted, in whole or in part, in the United States.
Regardless of where you live, you consent to have your personal data
transferred, processed, and stored in the United States, and allow Bassett
Furniture Industries to use and collect your personal information in accordance
with this Privacy Policy.
TERMS OF USE
--------------------------------------------------------------------------------
Welcome to https://www.bassettfurniture.com/. Please take a few minutes to
review the following Terms of Use of our site. Your use of our site constitutes
your agreement to follow these Terms of Use and to be bound by them.
+ Inaccuracy Disclaimer
--------------------------------------------------------------------------------
From time to time there may be information on our Web Site or in our catalog
that contains typographical errors, inaccuracies, or omissions that may relate
to product descriptions, pricing, and availability. Bassett reserves the right
to correct any errors, inaccuracies, or omissions and to update information at
any time without prior notice.
+ Pricing on Our Site
--------------------------------------------------------------------------------
Bassett is dedicated to providing quality products at a competitive value.
Pricing of products offered on this Web Site are Bassett Furniture’s suggested
price, are valid only in the continental United States, and may vary in stores
due to promotions, events, and or product merchandising. Pricing in the store
will supersede pricing on the Website.
+ These Terms and Conditions May Change
--------------------------------------------------------------------------------
Bassett Furniture reserves the right to update or modify these terms and
conditions at any time without prior notice. Your use of our website following
any such change constitutes your agreement to follow and be bound by the terms
and conditions as changed.
+ Disclaimer
--------------------------------------------------------------------------------
This website (https://www.bassettfurniture.com/) and all content available on
this website are provided on an "as is" basis without warranties of any kind,
either express or implied, including without limitation warranties of title or
implied warranties of merchantability or fitness for a particular purpose. You
acknowledge, by your use of this website, that your use of this website is at
your sole risk, that you assume full responsibility for all costs associated
with all necessary servicing or repairs of any equipment you use in connection
with your use of this website, and that Bassett Furniture Industries shall not
be liable for any damages of any kind related to your use of this website.
+ Copyright Notice
--------------------------------------------------------------------------------
All of the Content you see on this website, including, for example, all of the
page headers, images, illustrations, graphics, audio clips, video clips, and
text, are subject to trademark, service mark, trade dress, copyright and/or
other intellectual property rights or licenses held by Bassett Furniture, one of
our affiliates or by third parties who have licensed their materials to Bassett
Furniture. The entire content of this site is copyrighted as a collective work
under U.S. copyright laws. The site is intended solely for personal,
noncommercial use by the users of our site. You may download, print and store
selected portions of the Content, provided you (1) only use these copies of the
Content for your own personal, non-commercial use, (2) do not copy or post the
Content on any network computer or broadcast the Content in any media, and (3)
do not modify or alter the Content in any way, or delete or change any copyright
or trademark notice. No right, title or interest in any downloaded materials is
transferred to you as a result of any such downloading. Bassett Furniture
reserves complete title and full intellectual property rights in any content you
download from this website.
Bassett and the Bassett logo are registered trademarks of Bassett Furniture
Industries, Inc.
+ Colors
--------------------------------------------------------------------------------
We have done our best to display as accurately as possible the colors of the
products shown on this Web site. However, because the colors you see will depend
on your monitor, we cannot guarantee that your monitor’s display of any color
will be accurate.
+ Indemnification
--------------------------------------------------------------------------------
You agree to defend, indemnify and hold Bassett Furniture Industries harmless
from and against any and all claims, damages, costs and expenses, including
attorneys’ fees, arising from or related to your use of this website
(https://www.bassettfurniture.com/)
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