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UTILITY NAVIGATION

 1. BCIT.CA
 2. Learning Hub
 3. myBCIT
 4. AppsAnywhere

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SYNCHRONIZING LOG MESSAGES IN OUTLOOK



Everyday you may get from a few to hundreds of Synchronization Log messages
appear in your unread mail. This is a normal function of Outlook and these
messages can not be turned off. The messages are viewable in either unread mail
or in the Sync Issues folders.


WHAT THESE LOGS ARE USED FOR

The synchronization issues folders contain logs and items that Microsoft Outlook
has been unable to synchronize with your Microsoft Exchange Server.

The following describes the four folders and the items you may find in each
folder.


SYNC ISSUES

Contains all of the synchronization logs. In previous releases of Microsoft
Outlook, these logs were stored in the Deleted Items folder. This folder is
helpful if Outlook is having trouble synchronizing — for example, there is an
item that you see in Outlook Web Access, but not in Outlook — or you are not
getting new mail in some folders when using Cached Exchange Mode.

The information in this folder may help your organization’s support team or
Microsoft Exchange server administrator determine what is wrong. The contents of
the Sync Issues folder are not copied to your server, and you cannot view the
items in the Sync Issues folder from any other computer.


CONFLICTS

Contains all the multiple copies of conflicting items in your mailbox. An
InfoBar at the top of the original item advises you that a conflict for this
item exists. The conflicting item is stored in the Conflicts folder. Clicking
the InfoBar will bring up a list of conflicting items and allow you to resolve
the conflict by determining which item you want to keep.

If you have made changes to an item, but are not seeing the updated item in your
Navigation Pane folders, check the Conflicts folder. It is possible that your
changes caused a conflict with the original item, and the changes will exist in
the Conflicts folder.


LOCAL FAILURES

Contains all items that could not be sent to your server. If you have made
changes to items while working offline, and then notice that your changes are
not appearing in another Outlook client or Outlook Web Access, you should check
this folder.

The local changes may be permanently stuck in your Local Failures folder. An
InfoBar appears at the top of any item that has another copy of the item stored
in the Local Failures folder. Clicking the InfoBar opens the Local Failures
folder for you in a separate window. You can only see these items when you are
offline and you cannot view them from any other computer.


SERVER FAILURES

Contains items that Outlook failed to synchronize from the Exchange server. When
Outlook cannot synchronize the item from the server, it moves it from its
original folder location into the Server Failures folder. The contents of this
folder are available only when you have a connection to your server.

If you are missing a message that has been sent to you, and you have verified
with the sender that the message was sent, check this folder. Items normally
appear in this folder only when there are failures in synchronizing server items
with an Offline Folder file (.ost), which is used when you work offline or use
Cached Exchange Mode. An InfoBar appears at the top of any item that has another
copy of the item stored in the Server Failures folder. Clicking the InfoBar will
open the Server Failures folder for you in a separate window.


DO YOU NEED TO KEEP THE LOGS?

No. If you are having issues with Outlook though and have contacted IT Services
we may ask you to start keeping the logs for troubleshooting purposes.


MORE INFORMATION ABOUT MICROSOFT EXCHANGE AND OUTLOOK

 * About Outlook

 * Accessing Future Dates in Outlook Calendar

 * Accessing Shared Email Accounts

 * Adding an Attendee to a Meeting Request in Outlook & Exchange Online

 * Finding and Booking a Meeting Room/Resource in Outlook and Exchange Online

 * Frequently Asked Questions About Moving BCIT Email to Microsoft 365 Exchange
   Online

 * Giving Access to Mail Folders in Outlook & Exchange Online

 * Handling Unwanted Messages in Outlook & OWA

 * Importing BCIT Statutory Holidays into Outlook Calendar

 * Leaving BCIT Considerations for Outlook

 * Managing Shared Email Accounts & Distribution Groups in Outlook

 * Managing Your Mailbox Size in Outlook

 * Opening Outlook PST Files

 * Problem with Outlook ActiveSync Maximum Number of Devices Allowed

 * Problem with Phishing Email

 * Processing Junk Email

 * Purging Your Voicemail

 * Recovering Deleted Email in Outlook

 * Resetting Your Profile in Outlook

 * Searching in Outlook

 * Sending Mass Emails in Outlook

 * Setting Profile Pictures in Outlook & Jabber

 * Setting up BCIT Email and Connecting to Exchange Online on Your iOS Device

 * Setting up Exchange on a Personal Device

 * Sharing Distribution Lists in Outlook

 * Spam Email Resources

 * Synchronizing Log Messages in Outlook

 * Turning On Automatic Replies (Out of Office) in Outlook

 * Using Zoom


ARTICLE INFORMATION

 1. Article Number: KB 931
 2. Last updated: March 14th, 2023
 3. Report a problem with this article.





FIND MORE HELP

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 2. Email itshelp@bcit.ca
 3. Call 604-412-7444

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