riskandinsurance.com Open in urlscan Pro
2a06:98c1:3121::a  Public Scan

Form analysis
1 forms found in the DOM

GET https://riskandinsurance.com

<form class="search-form" method="get" action="https://riskandinsurance.com" role="search" autocomplete="off">
  <div class="search-wrapper ">
    <div class="input-holder">
      <input type="search" name="s" class="search-input" value="" placeholder="Search">
      <span class="search-help">Type your search term above</span>
      <!---->
    </div>
    <!--<span class="close search-toggle"></span>-->
    <div class="result-container">
    </div>
  </div>
</form>

Text Content

118
 * 
 * 
 * 

 * Sections
   * Critical Risks
   * Risk Management
   * The Insurance Industry
   * Claims & The Law
   * Workers’ Comp Forum
   * Risk Insiders
   * Sector Focus
   * .
   * Risk Central
   * Power Broker
   * Risk Matrix
   * The Profession
   * Risk Scenarios
   * Risk All Stars
   * Teddy Award
   * Sponsored Content
 * Magazine
   * Digital Issue
   * Issue Archive
   * Subscribe
 * Conferences
   * Ergo
   * National Comp
 * Advertise
 * Subscribe
 * More
   * Award Applications
   * Newsletters
   * &BrandStudio
   * Privacy Policy
   * About R&I
   * Contact Us


 * Trending Stories
 * National Comp
 * Power Broker
 * Workers’ Comp Forum
 * Risk Matrix
 * Risk Central
 * The Profession

 * Sections
   * Critical Risks
   * Risk Management
   * The Insurance Industry
   * Claims & The Law
   * Workers’ Comp Forum
   * Risk Insiders
   * Sector Focus
   * .
   * Risk Central
   * Power Broker
   * Risk Matrix
   * The Profession
   * Risk Scenarios
   * Risk All Stars
   * Teddy Award
   * Sponsored Content
 * Magazine
   * Digital Issue
   * Issue Archive
   * Subscribe
 * Conferences
   * Ergo
   * National Comp
 * Advertise
 * Subscribe
 * More
   * Award Applications
   * Newsletters
   * &BrandStudio
   * Privacy Policy
   * About R&I
   * Contact Us

NEWSLETTERS

The best of R&I and around the web, handpicked by our editors.

SIGN UP.

RISK CENTRAL

White papers, service directory and conferences for the R&I community.

GO TO RISK CENTRAL.

DIGITAL EDITION

Web replica of the print magazine.

VIEW DIGITAL EDITION.

Type your search term above

 * 
 * 
 * 
 * 





6,500 HOAG MEMORIAL HOSPITAL EMPLOYEES, NO LITIGATED COVID CLAIMS: WINDEE
MCKINLEY TAKE A BOW

Quick thinking and a willingness to learn enabled this risk manager to protect
her employees without any COVID-related litigation.
By: Alex Wright | September 2, 2021
Topics: Claims | Hospitality | Profiles | Risk All Stars | Risk Management |
September 2021 Issue | Workers' Comp | Workers' Comp Forum



Hospitals were overwhelmed by COVID-19 cases at the height of the pandemic.
Among those affected was Hoag Memorial Hospital, a facility in southern
California employing around 6,500 health care workers.

As well as having to contend with rising cases of infection, the hospital was
also exposed to greater potential claims and had to implement a host of new
protocols to deal with the virus.

It also presented Windee McKinley with her first big challenge since taking on
the position of director, HR, operations and compliance.

McKinley worked around the clock with doctors and nurses to help employees who
had contracted the virus. Despite still learning the ropes in her new role,
McKinley, having worked at Hoag in HR for five years, immediately realized the
hospital’s workers’ compensation scheme needed some significant improvements.

Diving straight in, McKinley quickly got up-to-speed with exactly what was
required for the program and dealing with the wider pandemic, implementing new
safety protocols, increasing personal protective equipment orders to cope with
the surge in admissions and keeping up with the latest state-mandated reporting.

“I implemented an electronic intake form utilizing SharePoint for symptomatic
employees to complete that drilled down into vaccination status and how they had
acquired the virus, as well as electronic contact tracing to notify other staff
of potential exposure and outline any quarantine requirements,” McKinley said.

“Additionally, I implemented a ticketing system, Zendesk, to manage all
inquiries following up on status of testing and claims, and started a new
graduate program to oversee the SharePoint/COVID tracking. All this allowed our
case managers to focus on closing 200-plus open COVID-related claims by
April/May. We have also been able to work on improving our workers’ compensation
program, including processing all other claims in a timely manner, and
strategizing each claim to reduce ongoing liability and financial costs.”

McKinley ensured staff received sick pay leave they were due under the Families
First Coronavirus Response Act.

All the time, the hospital was under extreme pressure having to deal with
patients brought in on a daily, even hourly, basis as subsequent waves of the
pandemic struck.



Using CorVel Corporation’s risk management platform, McKinley made sure all
non-industrial COVID cases were reported under Senate Bill 1159. That required
investigating, carrying out contact tracing, finding out from employees when
they were tested and how many were working on site at the time a case was
reported.

Putting a plan in place, she ensured the facts were documented and reported on
the platform.

During her short tenure to date, McKinley has closed 134 claims files and had no
litigated COVID-19 claims. Average costs incurred per claim also decreased 28%.
In addition, under her watch, 96% of employees returned to work in full
capacity.

“Windee’s forward-thinking approach to risk management, her focus on safety and
her compassionate approach to employee engagement resulted in collaborative,
effective and efficient management of COVID-19 and general workers’ compensation
claims,” said Lauren Shaddock, account manger at Corvel Corporation. &

--------------------------------------------------------------------------------

Every year, Risk & Insurance selects deserving candidates to become Risk All
Stars. These are risk managers who, through their perseverance, passion and
creativity, make a big difference to the stability of their organizations.

See all the 2021 Risk All Star Winners here.

Alex Wright is a UK-based business journalist, who previously was deputy
business editor at The Royal Gazette in Bermuda. You can reach him at
riskletters@theinstitutes.org.





SHARE THIS ARTICLE!

Click to Copy
Share
Tweet
Share


TRENDING STORIES

WHY PROTECTING INSURERS’ DIGITAL ASSETS IS MORE IMPORTANT THAN EVER AS THE
RUSSIA-UKRAINE CONFLICT CONTINUES

April 12, 2022

WHO’S IN THE DRIVER’S SEAT? RISK MANAGEMENT UPDATES FOR THE AUTONOMOUS VEHICLE
INDUSTRY

April 12, 2022

INSURERS ARE NO LONGER ON THE SIDELINES WITH BLOCKCHAIN. HERE ARE ITS BENEFITS
AND POTENTIAL RISKS

March 4, 2022

WE TALK ABOUT RANSOMWARE ALL THE TIME. SO WHAT DO WE ACTUALLY DO WHEN A HACKER
HAS OUR DATA?

March 27, 2022


MORE FROM RISK & INSURANCE




HOW SAFE IS YOUR FACE? NOW IS THE TIME TO GUARD AGAINST BIOMETRIC DATA THEFT

Your biometric data is being used increasingly by different companies as a
password or to gain access to locations.


LEGAL ROUNDUP: APPLE APPEALS INFRINGEMENT CASE, ROUNDUP SUIT HEADS TO THE
SUPREME COURT AND MORE

The latest court filings and cases that will have an impact on the risk
management and insurance industry.

White Paper


WORKERS’ COMPENSATION: 2022 TRENDS & PREDICTIONS

To help navigate what’s next and understand this year’s top trends, we’ve
outlined our top 2022 workers’ compensation predictions.


2021’S TOP RISKS IN REVIEW AND HOW WE CAN ANTICIPATE THE ONES TO COME IN 2022

This risk manager's take is that we need to continue to focus on resiliency, not
merely loss avoidance.



Go to Homepage >

SPONSORED CONTENT BY CONCENTRA



BRINGING CARE TO THE EMPLOYER’S DOORSTEP: HOW THE PANDEMIC CHANGED THE GAME FOR
MOBILE AND ON-SITE HEALTH CARE

Concentra is filling an increasingly important need in the market by providing
expanded mobile and on-site health care support to employers large and small.
By: Concentra | May 2, 2022

It’s a matter of record that the COVID-19 pandemic changed not only the way we
work but also the way in which employers support their talent base. Maintaining
the physical and mental health of our workers is more of a priority than ever
before due to evolving market and cultural changes.

Mike Rhine, chief operating officer for Concentra® Onsites, said this renewed
focus on employee health is creating a robust market for episodic health care
support and mobile services to effectively meet the needs of employers and their
employees.

The COVID-19 pandemic drove many companies to arrange on-site testing services
and gave employers a taste of the benefits they could reap by having Concentra
provide quality staff and vital services at their locations. As a result,
employers are now looking to see what else they can do to increase savings and
productivity gains — while also reinforcing their commitment to workforce health
with their employees.

“I think a lot of larger employers that previously didn’t have experience with
episodic services saw the true benefits for the first time during the pandemic,”
Rhine said.

Rhine said that process might have started with a service provider coming in and
providing symptom screening at the beginning of the pandemic. That then evolved
into testing programs and providing vaccinations and continued with providing
vaccination boosters.

While some companies attempted to internalize those services, Rhine said that
they found it was more efficient to partner with a provider like Concentra. He
is seeing evidence of a robust trend in that direction.

“We thought there would be some drop in this type of offering, but now employers
are looking beyond COVID-19 and thinking about what other services can they
bring into their facilities,” he said. “We have seen that they’re primarily
looking for two types of onsite services.”

“There are episodic onsite services where you arrange for us [Concentra] to come
and go as there is a need, maybe quarterly. There are also permanent onsite
clinics. We’re seeing growth in both,” he added.

“In addition to the benefits I mentioned, folks have been spending so much time
on COVID-19 that a lot of employers are behind on their compliance testing when
it comes to the audiometric testing, surveillance, blood work, and other health
services.”

Mike Rhine, Chief Operating Officer for Concentra® Onsites

“Due to the labor shortages many companies are experiencing, employers are now
looking at what services they can bring into their facilities to save time and
support productivity,” Rhine said.

With so many employees pressed for time and already under stress, any service
offered at their place of employment that can save time — including time spent
on the road to and from appointments — will be embraced and help drive employee
engagement.

“It’s a productivity saver for employers to not have employees leaving their
place of work for any type of testing or services they might need – outside,
say, an injury where an employee needs to physically go see a physician and have
an X-ray,” Rhine said.

Employers have been exploring everything from episodic care, such as quarterly
surveillance exams and vaccinations, to full-service on-site clinics that
provide occupational, urgent, and primary health care. On-site nurse and
athletic trainer programs for injury prevention, triage, and first aid have also
seen an increase. No matter what services and mode of service delivery an
employer chooses, there is the added benefit of maintaining a culture of health
and wellness.

“We’ve created a department focused on episodic and mobile services and we’ve
added it to our onsite team assigned to permanent clinics for large employers.
That gives us an entire team that spends their days – and sometimes evenings —
thinking about how we’re going to solve our clients’ episodic needs,” Rhine
added.

“That may mean bringing staffing agency personnel on site to handle a short-term
need for our clients, or even engaging a mobile unit partner to go on site for a
large hiring event or quarterly compliance testing,” he said.

Sectors that are utilizing health care support services include manufacturing,
construction, and perhaps surprisingly, health care.

Health care institutions are experiencing high levels of employee burnout and
resignations, Rhine said, and in turn need their own health care support.

“Some health care systems are so stressed that their employee health department
can’t keep up, and they’re needing assistance,” Rhine said.

Rhine added that in construction, a drive-up health support service can provide
crucial safety and health monitoring and support.


COMPANIES OF A CERTAIN SIZE

Concentra can customize its on-site and episodic services for any company. The
company closely collaborates with its clients to fully understand their
workforce health needs and develop the most effective on-site health program.

For example, Concentra recommends episodic and mobile services for companies
with a minimum of around 100 employees, Rhine said.

“When you’re at 100 employees or more, that’s usually when it makes sense,
especially if you are involved in manufacturing.”

Rhine said an example of a good fit for episodic and mobile services would be an
electric vehicle (EV) battery plant. Employees in those plants need to be
monitored for possible exposures and to make sure their respirators are fitted
properly.

A fully equipped and staffed on-site clinic might make more sense for employers
with 500 or more employees, Rhine said.


PRE- AND POST-EMPLOYMENT TESTING

Yet another area where on-site and mobile health care support services are
needed is in pre- and post-employment offer testing. Concentra can staff or
utilize a mobile unit to support large hiring events to handle all pre-hire
medical and fitness testing. This saves time for employee and employer by
limiting the number of providers used and having to go into the community for
these services.

Large organizations that need to rapidly onboard dozens of workers can partner
with Concentra to do so safely.

“We now do hiring events where folks show up on a Saturday and we go through 200
plus physicals and take care of everything the employer needs to hire those
folks that same day,” Rhine said.

On-site clinicians can support employers in their efforts to recruit and retain
workers. An on-site athletic trainer can test a prospective employee’s physical
capability to perform the job they’re applying for – saving a company time and
money, not to mention reducing future workers’ compensation risks.

For example, an individual may apply for a warehouse position that requires them
to repeatedly lift 50 pounds or more. When the candidate is tested by the
on-site athletic trainer, it’s found that they aren’t quite at the fitness level
they need to be to safely perform the job.

The on-site athletic trainer can provide the physical conditioning support the
candidate needs to allow the employer to hire them, provided that Concentra and
the employer can support the employee’s progression into their new role as they
train for the job and become acclimated to it.

“If they don’t pass, maybe the candidate is spending a half hour with the
athletic trainer pre-shift and then rotating into the eventual job they’re going
to be in,” Rhine said.

“It’s a way to improve an employee’s physical health and physical capacity,
while also giving them job-specific coaching prior to performing a new role full
time,” he added.

According to Rhine, this approach to accommodating employee fitness levels has
increased in frequency as employers struggle with labor shortages.

“This was not really prevalent two years ago,” he said.

At the time of the ‘Great Resignation,’ when employee loyalty has never been
more tenuous, Concentra is providing a service that not only saves valuable
human and economic resources, but also helps employers demonstrate their
commitment to employees.

Such concepts were always best practices, but at this moment in time, they are
becoming much more urgent considerations for employers.

To learn more, visit:
https://www.concentra.com/onsite-clinics/onsite-healthcare-models/.





This article was produced by the R&I Brand Studio, a unit of the advertising
department of Risk & Insurance, in collaboration with Concentra. The editorial
staff of Risk & Insurance had no role in its preparation.







Concentra® is America’s leading provider of occupational medicine, delivering
work-related injury care, physical therapy, and workforce health services from
nearly 520 Concentra medical centers and more than 150 onsite clinics at
employer locations nationwide.







SHARE THIS ARTICLE!

Click to Copy
Share
Tweet
Share


MORE FROM RISK & INSURANCE


Sponsored Content by The Hartford


WATER DAMAGE CLAIMS CONTINUE TO DRIVE NON-CAT PROPERTY LOSSES. HOW WATER DAMAGE
PREVENTION PROGRAMS CAN HELP

Water damage prevention programs that utilize Internet of Things technology can
help mitigate losses from non-catastrophic water damage.


RISING STAR KATHRYN CHRISTENSEN ON CYBER RISK, MENTORSHIP IN THE INDUSTRY AND
THIS YEAR’S BROKERAGE CHALLENGES

Aon broker Kathryn Christensen shares her perspective on industry trends, how
she got her start as a broker and more.


OPINION | CELEBRATE OUR HUMAN RESILIENCE EVEN IN THE FACE OF CYNICISM AND STRIFE

As the pandemic continues, let us not discredit the resilience and diligence
humans have exhibited along the way. 


LEGAL ROUNDUP: MODERNA’S COVID VACCINE PATENT, TIFFANY VS. CARTIER AND MORE

The latest court happenings that could impact the risk management and insurance
landscape.



Go to Homepage >

RISK MATRIX: PRESENTED BY LIBERTY MUTUAL INSURANCE



9 CRITICAL COMMERCIAL PROPERTY RISKS TO WATCH

From hurricane season to protests on the street, these are the major property
risks of note for businesses of all sizes.
By: R&I Editorial Team | May 2, 2022


The R&I Editorial Team can be reached at riskletters@theinstitutes.org.





SHARE THIS ARTICLE!

Click to Copy
Share
Tweet
Share


TRENDING STORIES

WHY PROTECTING INSURERS’ DIGITAL ASSETS IS MORE IMPORTANT THAN EVER AS THE
RUSSIA-UKRAINE CONFLICT CONTINUES

April 12, 2022

WHO’S IN THE DRIVER’S SEAT? RISK MANAGEMENT UPDATES FOR THE AUTONOMOUS VEHICLE
INDUSTRY

April 12, 2022

INSURERS ARE NO LONGER ON THE SIDELINES WITH BLOCKCHAIN. HERE ARE ITS BENEFITS
AND POTENTIAL RISKS

March 4, 2022
Sponsored Content by Concentra

BRINGING CARE TO THE EMPLOYER’S DOORSTEP: HOW THE PANDEMIC CHANGED THE GAME FOR
MOBILE AND ON-SITE HEALTH CARE

May 2, 2022