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Call Us at 1-866-933-2362
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Call Us at 1-866-933-2362
 * Features
   
    * AUTOMATED PATIENT PAYMENTS
      
      Increase collections, decrease the time to collect, reduce manual labour,
      & boost patient satisfaction.
   
    * HIPAA COMPLIANT TELEMEDICINE
      
      Virtual visits are faster, cost less, and expand your geography, enabling
      you to help more people in a HIPAA compliant environment.
   
    * DIGITAL INTAKE FORMS
      
      Forget the clipboards and PDFs. Allow your patients to complete intake
      forms on any device via the web, text, or email.
   
    * GROUP VIDEO & SCHEDULING
      
      Make group sessions easy with secure HIPAA compliant video conferencing
      and simple group scheduling.
   
    * TELEPSYCHIATRY SOFTWARE
      
      Groups that implement telepsychiatry watch no-show rates fall from 30-40%
      to single digits for virtual appointments.
   
    * PATIENT APPOINTMENT REMINDERS
      
      Add smart text, email, and phone call appointment reminders to
      effortlessly eliminate unwanted no-shows.
      
      
   
    * PATIENT SCHEDULING
      
      Make it quick and convenient for patients to schedule or modify their
      appointments 24/7/365.
   
    * SEAMLESS EHR/PMS INTEGRATIONS
      
      Mend integrates with all the major EHR and PMS software and has advanced
      API coverage if you need more.

 * About
   
    * ABOUT US
      
      Learn more about the history, team, customers, and future with Mend.
   
    * CONTACT US
      
      Let us know how we can help by contacting us via email, phone, or chat.
   
    * CAREERS
      
      Explore a career at Mend and help healthcare providers and systems thrive.

 * Resources
   
    * BLOG
      
      Everything you need to know about telemedicine and patient engagement -
      insights, best practices, and more.
   
    * EBOOKS
      
      Download comprehensive guides on major challenges facing providers and
      patients in the age of virtual care.
   
    * WEBINARS
      
      Watch live or on-demand educational presentations with the top experts in
      telemedicine and patient engagement.
   
    * CASE STUDIES
      
      Real outcomes of organizations incorporating hybrid care workflows,
      patient engagement, and automated payments.
   
    * WHITEPAPERS
      
      Download in-depth reports, backed by original research, on specific
      challenges that medical practices face.
   
    * REVIEWS
      
      See what providers think about the #1 patient engagement and telehealth
      platform provider.
   
    * KNOWLEDGE BASE
      
      Mend is here to help all of our providers, patients, and partners. How can
      our team help you achieve your goals?
   
    * PODCASTS
      
      Follow the Gettin' Down with Digital Health podcast to hear about all
      things digital health now, and into the future.

 * How it Works
 * Pricing
 * Schedule Demo

FOR IMMEDIATE RELEASE: Mend Partners with Leading Community Mental Health
Organizations to Reduce No-Shows and Increase Access to Care

 

 

Your Clients Want


PATIENT ENGAGEMENT PATIENT ATTENDANCE ACCESS TO CARE PAYMENT COLLECTIONS
OUTCOMES PATIENT COMMUNICATION

Mend provides convenient care for everyone. Our solutions deliver a frictionless
patient engagement & telehealth experience that automates workflows, increases
digital patient intake, and reduces no shows to improve outcomes.

Schedule Demo






THE POWER OF MEND IN 60 SECONDS





WHAT DO CURRENT USERS THINK ABOUT MEND?

“Mend’s easy-to-use patient engagement solutions help us continue to address
health disparities, improve population health and reduce health inequalities
despite financial and cultural barriers.”

— Chrissy Kuahine – Director of Clinical and Patient Informatics


HOW DID MEND EXCEED 10 MILLION TELEMEDICINE APPOINTMENTS?

Mend works tirelessly to provide a world-class customer experience, with a deep
commitment to our clients’ success. Through strong partnerships with healthcare
organizations, Mend has optimized digital patient intake & telemedicine
workflows to help drive patient adherence.  Since 2014, we’ve been continuously
innovating & iterating our solutions to provide convenient access to care for
all.

About Mend


HOW DOES MEND REDUCE MY NO-SHOW RATE TO LOW SINGLE DIGITS?

Our consumer-driven approach enables patients to choose their preferred method
of communication and care delivery based on their preferences, for both in
person and virtual care. Mend empowers patients with relevant data so they can
make the best decisions for their schedule and lifestyle.  Our approach offers
clients the key insights needed in order to achieve average no-show rates of 7%.


HOW DOES MEND PROVIDE CONVENIENT CARE FOR EVERYONE?

Improved Access to Care: Remove barriers of mobility, transportation and rural
locations.

Time Efficiency: Reduced travel and wait times compared to in-office
appointments

Larger Geographical Reach: Mend helps organizations boost new patient
acquisition by broadening their service area.


HOW DOES MEND IMPROVE MY ORGANIZATION’S FINANCIAL PERFORMANCE?

Mend Automated Patient Payments (APP) offers a convenient and efficient way for
patients to pay for their medical services. APP delivers real-time statements,
secure payment processing, and increases cash collections. APP offers automated
workflows that yield a 3x+ ROI when compared to paper statements.


WHAT DO CURRENT USERS THINK ABOUT MEND?

“Mend’s easy-to-use patient engagement solutions help us continue to address
health disparities, improve population health and reduce health inequalities
despite financial and cultural barriers.”

— Chrissy Kuahine – Director of Clinical and Patient Informatics


HOW DID MEND EXCEED 10 MILLION TELEMEDICINE APPOINTMENTS?

Mend works tirelessly to provide a world-class customer experience, with a deep
commitment to our clients’ success. Through strong partnerships with healthcare
organizations, Mend has optimized digital patient intake & telemedicine
workflows to help drive patient adherence.  Since 2014, we’ve been continuously
innovating & iterating our solutions to provide convenient access to care for
all.

About Mend


HOW DOES MEND REDUCE MY NO-SHOW RATE TO LOW SINGLE DIGITS?

Our consumer-driven approach enables patients to choose their preferred method
of communication and care delivery based on their preferences, for both in
person and virtual care. Mend empowers patients with relevant data so they can
make the best decisions for their schedule and lifestyle.  Our approach offers
clients the key insights needed in order to achieve average no-show rates of 7%.


HOW DOES MEND PROVIDE CONVENIENT CARE FOR EVERYONE?

Improved Access to Care: Remove barriers of mobility, transportation and rural
locations.

Time Efficiency: Reduced travel and wait times compared to in-office
appointments

Larger Geographical Reach: Mend helps organizations boost new patient
acquisition by broadening their service area.


HOW DOES MEND IMPROVE MY ORGANIZATION’S FINANCIAL PERFORMANCE?

Mend Automated Patient Payments (APP) offers a convenient and efficient way for
patients to pay for their medical services. APP delivers real-time statements,
secure payment processing, and increases cash collections. APP offers automated
workflows that yield a 3x+ ROI when compared to paper statements.


WHAT DO CURRENT USERS THINK ABOUT MEND?

“Mend’s easy-to-use patient engagement solutions help us continue to address
health disparities, improve population health and reduce health inequalities
despite financial and cultural barriers.”

— Chrissy Kuahine – Director of Clinical and Patient Informatics

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Mend Patient Journey


IN-PERSON & VIRTUAL WORKFLOWS


01 SCHEDULE THE VISIT

 * Patient Self Scheduling (PSS): Lift your administrative burden as new and
   returning clients schedule their own appointments via PSS built seamlessly
   into your current website.
 * Now your clients’ appointments are sure to fit their schedules, which means
   better care plan adherence and, ultimately, better outcomes.


02 BEFORE THE VISIT

 * Your clients are empowered to handle their own appointment confirmations,
   rescheduling, and cancellations, and your schedule is automatically adjusted
   where necessary.
 * Automated appointment reminders are delivered with specific timing proven to
   reduce no-shows caused by forgotten appointments.
 * No more clipboards and missing pens: Your clients can fill out digital forms
   before their appointment begins.
 * Digital Check-Ins for in-person and virtual appointments streamline every
   step of your patient intake.
 * Patient Payments prompt payment of any necessary copays or outstanding
   balances.


03 DURING THE VISIT

 * Enhanced Virtual Waiting Room (EVWR): When patients wait with a blank screen
   for an industry average of 14 minutes, disengagement rates increase. Instead,
   keep them engaged with that you select for them.
 * Mend’s unique telemedicine platform offers an experience that parallels your
   current workflow. With the picture-in-picture feature, you’ll be able to
   conduct your visit directly inside of your current EHR. No bouncing back and
   forth between software.
 * Book follow-up appointments right where you are, while it’s top-of-mind for
   your client.


04 AFTER THE VISIT

 * Feedback & Reviews: Understand the patient experience with the provider and
   with the software.
 * Post-Visit Surveys & 2-Way Messaging: Gain insight into your patient’s
   post-visit wellbeing, and offer messaging when needed, which is shown to
   increase patient adherence to the care plan.
 * Frictionless Patient Payments: You collect any remaining fees while your
   clients benefit from an intuitive, user-friendly payment system.




UNDERSTAND THE IMPACT NO-SHOWS AND CANCELLATIONS HAVE ON YOUR ORGANIZATION

Please Answer the Following Questions


HOW MANY PROVIDERS DO YOU HAVE?

10


WHAT IS YOUR CURRENT NO-SHOW RATE?

25%


REVENUE LOST TO NO-SHOWS

* Calculator assumes a visit is worth $74 on average.

MONTHLY LOST REVENUE: $77,700

PEOPLE WE COULD HAVE HELPED: 1,050

ANNUAL LOST REVENUE: $932,400

PEOPLE WE COULD HAVE HELPED: 12,600




AWARDS AND ACCOLADES


PATIENT ENGAGEMENT

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PATIENT SCHEDULING

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TELEMEDICINE

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RESOURCE CENTER

Blog

COMPASSIONATE FOUNDATIONS: SELF-CARE FOR MENTAL HEALTH PROVIDERS

Mend

Blog

BEHAVIORAL HEALTH NEWS: MEND PARTNERS WITH LEADING COMMUNITY MENTAL HEALTH
ORGANIZATIONS TO REDUCE NO-SHOWS AND INCREASE ACCESS TO CARE

Mend

Blog

UNDERSTANDING SAMHSA’S KEY CHANGES TO 42 CFR PART 8: A GUIDE FOR HEALTHCARE
PROFESSIONALS

Mend

Blog

BECOMING A CCBHC: STAFFING REQUIREMENTS

Mend

Go to Resource Center



TRUSTED BY MEDICAL’S TOP NAMES





MEND TESTIMONIALS

We are the #1 customer rated patient engagement and telemedicine platform!

OUR PROVIDERS LOVE IT! THE PROGRAM DOES EVERYTHING WE NEED IT TO DO AND MORE.
OUR STAFF LOVE THE EASE OF SCHEDULING AND CANCELING APPOINTMENTS AND THE
POTENTIAL USE OF THE FEATURES.

Sonya B

IT'S FAST AND RELIABLE. IT'S EASY TO USE AND HAS GOOD QUALITY. SAVES TIME AND
HELPS SEE MORE PATIENTS. IT HELPS THE CLIENT CONNECTION WHEN THEY ARE AWAY. IT
SAVES TIME FOR PATIENTS AND ADMINISTRATORS. IT'S RELIABLE AND FAST. CLIENTS
STATE THAT IT'S EASY TO USE AND LIKE IT. THE COMPANY HAS WORKED WITH IT FOR A
FEW MONTHS AND WE ALL LOVE IT.

Damaris D

MEND IS A VERY USER-FRIENDLY SOFTWARE THAT PROVIDES SECURE TELEHEALTH OPTIONS.
WE USE THE SOFTWARE ON A WEEKLY BASIS AND IT HAS BEEN VERY EFFECTIVE. WE LOVE
THAT THE VISITS ARE TIME MANAGED AND THAT THE VIDEO QUALITY IS GOOD. WE HAVE HAD
NO ISSUES WITH LOGGING ON OR CONNECTING IN THE 8 MONTHS OF USING THE SOFTWARE.
INCREASED ABILITY FOR PROVIDER VISITS FROM A FAR.

Christina B

EASY FOR PHYSICIAN SIDE. THE MEND SYSTEM FOR HIPAA COMPLIANT TELEMEDICINE VISITS
PROVIDES ME WITH EASE OF USE. THE SYSTEM TELLS ME IF PATIENT HAS TESTED THEIR
CONNECTION. THE PROGRAM TELLS ME HOW GOOD THE CONNECTION IS BASED ON COLOR-CODED
BARS ON THE SCREEN. ABILITY TO VISITS WHEN OUT OF THE OFFICE, EVENING AND
WEEKENDS. IT ADDS AVAILABILITY TO MY PRACTICE.

John F

WE LOVEEEEE MEND! THE SUPPORT REPS ARE GREAT AND VERY KNOWLEDGEABLE. SO FAR I
LIKE THE FACT THAT IS ALMOST SELF-EXPLANATORY; IT'S USER-FRIENDLY. IT IS VERY
EASY TO TEACH OTHERS BECAUSE OF THE EASE OF USE. I HAVE NOT FOUND ANY FAULTS
WITH THE SOFTWARE. EVERYTHING WE HAVE USED IT FOR HAS WORKED AND HAVE NOT HAD
ANY PROBLEMS WITH IT. I LOVE THE FACT THAT WE CAN NOT ONLY USE IF FOR TELEHEALTH
BUT TO SEND DOCUMENTS SECURELY TO PATIENTS AND THIRD PARTIES. I REALLY LOVE THAT
FEATURE BECAUSE WE SO OFTEN HAVE PATIENTS THAT CAN'T GET TO OUR OFFICE TO BRING
PAPERWORK OR FORMS WE NEED. THE BEST PART IS THAT IS HIPAA COMPLIANT!

Liza B

IT'S GREAT THAT I CAN USE IT ON THE COMPUTER, TABLET AND/OR IPHONE. I'VE USED
ALL DIFFERENT MODALITIES AND USUALLY FIND IPHONE OR TABLET WORKS GREAT THOUGH I
DO NEED THE COMPUTER FOR COMPLETE FUNCTIONALITY. THE EXPERIENCE IS THE CLOSEST
TO A LIFE-LIKE FACE TO FACE CALL THERE'S NO TIME DELAY AND THE IMAGE IS QUITE
STABLE FOR THE MOST PART. IF I USE MY IPHONE MY PATIENTS TELL ME THEY SEE ME
LOOKING DIRECTLY AT THEM. I LOVE THE FACT THAT WHEN MY PATIENTS TRAVEL OR WHEN
THERE ARE SNOW DAYS I CAN STILL SEE THEM.

Carolyn S

OVERALL IT HAS BEEN A REALLY GREAT EXPERIENCE! EASY, AND HELPFUL. I LIKE THAT I
DON'T HAVE TO WORRY ABOUT WHETHER I'M CROSSING ANY HIPPA ISSUES. AND EVERYONE
I'VE TALKED TO AT MEND IS REALLY NICE AND EASY TO WORK WITH.

Bethany D

PROFESSIONAL, QUICK, EASY. EASY TO USE. EASY TO NAVIGATE THE SYSTEM. IT'S
USER-FRIENDLY. EASY TO TEACH TO THE STAFF. IT'S EASY FOR SCHEDULING PATIENTS.
THE SOFTWARE IS EASY TO NAVIGATE THROUGH. USER-FRIENDLY.

Akilah D

SUPERIOR TO OTHER SERVICES. ABILITY TO SELF-SCHEDULE, ABILITY TO COMMUNICATE
WITH PATIENTS VIA TEXT AND EMAIL, ABILITY TO ADJUST SCHEDULES WITH VERY LITTLE
NOTICE.

Mckenzie H

MY DOCTOR IS AT MY FINGER TIPS, MY PATIENTS CAN SCHEDULE ON WEEKENDS. FORMS ARE
SO MUCH EASIER TO WORK WITH.

Yadira V

OUR PROVIDERS LOVE IT! THE PROGRAM DOES EVERYTHING WE NEED IT TO DO AND MORE.
OUR STAFF LOVE THE EASE OF SCHEDULING AND CANCELING APPOINTMENTS AND THE
POTENTIAL USE OF THE FEATURES.

Sonya B

IT'S FAST AND RELIABLE. IT'S EASY TO USE AND HAS GOOD QUALITY. SAVES TIME AND
HELPS SEE MORE PATIENTS. IT HELPS THE CLIENT CONNECTION WHEN THEY ARE AWAY. IT
SAVES TIME FOR PATIENTS AND ADMINISTRATORS. IT'S RELIABLE AND FAST. CLIENTS
STATE THAT IT'S EASY TO USE AND LIKE IT. THE COMPANY HAS WORKED WITH IT FOR A
FEW MONTHS AND WE ALL LOVE IT.

Damaris D

MEND IS A VERY USER-FRIENDLY SOFTWARE THAT PROVIDES SECURE TELEHEALTH OPTIONS.
WE USE THE SOFTWARE ON A WEEKLY BASIS AND IT HAS BEEN VERY EFFECTIVE. WE LOVE
THAT THE VISITS ARE TIME MANAGED AND THAT THE VIDEO QUALITY IS GOOD. WE HAVE HAD
NO ISSUES WITH LOGGING ON OR CONNECTING IN THE 8 MONTHS OF USING THE SOFTWARE.
INCREASED ABILITY FOR PROVIDER VISITS FROM A FAR.

Christina B

EASY FOR PHYSICIAN SIDE. THE MEND SYSTEM FOR HIPAA COMPLIANT TELEMEDICINE VISITS
PROVIDES ME WITH EASE OF USE. THE SYSTEM TELLS ME IF PATIENT HAS TESTED THEIR
CONNECTION. THE PROGRAM TELLS ME HOW GOOD THE CONNECTION IS BASED ON COLOR-CODED
BARS ON THE SCREEN. ABILITY TO VISITS WHEN OUT OF THE OFFICE, EVENING AND
WEEKENDS. IT ADDS AVAILABILITY TO MY PRACTICE.

John F

WE LOVEEEEE MEND! THE SUPPORT REPS ARE GREAT AND VERY KNOWLEDGEABLE. SO FAR I
LIKE THE FACT THAT IS ALMOST SELF-EXPLANATORY; IT'S USER-FRIENDLY. IT IS VERY
EASY TO TEACH OTHERS BECAUSE OF THE EASE OF USE. I HAVE NOT FOUND ANY FAULTS
WITH THE SOFTWARE. EVERYTHING WE HAVE USED IT FOR HAS WORKED AND HAVE NOT HAD
ANY PROBLEMS WITH IT. I LOVE THE FACT THAT WE CAN NOT ONLY USE IF FOR TELEHEALTH
BUT TO SEND DOCUMENTS SECURELY TO PATIENTS AND THIRD PARTIES. I REALLY LOVE THAT
FEATURE BECAUSE WE SO OFTEN HAVE PATIENTS THAT CAN'T GET TO OUR OFFICE TO BRING
PAPERWORK OR FORMS WE NEED. THE BEST PART IS THAT IS HIPAA COMPLIANT!

Liza B

IT'S GREAT THAT I CAN USE IT ON THE COMPUTER, TABLET AND/OR IPHONE. I'VE USED
ALL DIFFERENT MODALITIES AND USUALLY FIND IPHONE OR TABLET WORKS GREAT THOUGH I
DO NEED THE COMPUTER FOR COMPLETE FUNCTIONALITY. THE EXPERIENCE IS THE CLOSEST
TO A LIFE-LIKE FACE TO FACE CALL THERE'S NO TIME DELAY AND THE IMAGE IS QUITE
STABLE FOR THE MOST PART. IF I USE MY IPHONE MY PATIENTS TELL ME THEY SEE ME
LOOKING DIRECTLY AT THEM. I LOVE THE FACT THAT WHEN MY PATIENTS TRAVEL OR WHEN
THERE ARE SNOW DAYS I CAN STILL SEE THEM.

Carolyn S

OVERALL IT HAS BEEN A REALLY GREAT EXPERIENCE! EASY, AND HELPFUL. I LIKE THAT I
DON'T HAVE TO WORRY ABOUT WHETHER I'M CROSSING ANY HIPPA ISSUES. AND EVERYONE
I'VE TALKED TO AT MEND IS REALLY NICE AND EASY TO WORK WITH.

Bethany D

PROFESSIONAL, QUICK, EASY. EASY TO USE. EASY TO NAVIGATE THE SYSTEM. IT'S
USER-FRIENDLY. EASY TO TEACH TO THE STAFF. IT'S EASY FOR SCHEDULING PATIENTS.
THE SOFTWARE IS EASY TO NAVIGATE THROUGH. USER-FRIENDLY.

Akilah D

SUPERIOR TO OTHER SERVICES. ABILITY TO SELF-SCHEDULE, ABILITY TO COMMUNICATE
WITH PATIENTS VIA TEXT AND EMAIL, ABILITY TO ADJUST SCHEDULES WITH VERY LITTLE
NOTICE.

Mckenzie H

MY DOCTOR IS AT MY FINGER TIPS, MY PATIENTS CAN SCHEDULE ON WEEKENDS. FORMS ARE
SO MUCH EASIER TO WORK WITH.

Yadira V

OUR PROVIDERS LOVE IT! THE PROGRAM DOES EVERYTHING WE NEED IT TO DO AND MORE.
OUR STAFF LOVE THE EASE OF SCHEDULING AND CANCELING APPOINTMENTS AND THE
POTENTIAL USE OF THE FEATURES.

Sonya B


Features
 * Automated Patient Payments
 * HIPAA Compliant Telemedicine
 * Digital Intake Forms
 * Group Video and Scheduling
 * Telepsychiatry Software
 * Patient Scheduling
 * Seamless EHR/PMS Integrations

About
 * About Us
 * Pricing
 * Contact Us
 * Careers

Resources
 * Blog
 * eBooks
 * Webinars
 * Reviews
 * Knowledge Base

Legal
 * Privacy Policy
 * ToS - Patients
 * ToS - Providers

Call Us at 1-866-933-2362
Schedule Demo Portal Login
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