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SHERATON GRAND CHICAGO RIVERWALK
Sheraton Grand Chicago Riverwalk 3.9 out of 5 stars, average rating value. Read
5314 Reviews. Same page link.
3.9
(5314)
★★★★★ ★★★★★ 3.9 out of 5 stars. Read reviews for Sheraton Grand Chicago
Riverwalk 3.9 5314 Reviews This action will navigate to reviews.
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Overall
☆☆☆☆☆ ☆☆☆☆☆ 3.9 Overall, average rating value is 3.9 of 5.
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1–10 of 5314 Reviews
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1. Sheraton Grand Chicago Riverwalk
Anonymous
Anonymous
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
Anonymous
· 18 hours ago
TOO EXPENSIVE.
Everything is too expensive.
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Value for the Money, 1 out of 5
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2. Sheraton Grand Chicago Riverwalk
OLAF URBAN
OLAF URBAN
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
OLAF URBAN
· a day ago
GREAT LOCATION
Easy and quick access to both the river walk as well as Michigan Ave. beds
were comfortable, rooms are a bit outdated, but nothing to major.
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Value for the Money, 5 out of 5
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3. Sheraton Grand Chicago Riverwalk
DT
DT
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
DT
· a day ago
CHICAGO VACATION
I keep receiving charges following checkout. Charges do not align with the
receipts.
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Cleanliness, 4 out of 5
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Value for the Money, 3 out of 5
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4. Sheraton Grand Chicago Riverwalk
JASON
JASON
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
JASON
· 2 days ago
LOVELY HOTEL
Great place, great location, great views.
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Cleanliness, 4 out of 5
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Value for the Money, 4 out of 5
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5. Sheraton Grand Chicago Riverwalk
SHEENA L
SHEENA L
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
SHEENA L
· 2 days ago
SO PERFECT
Perfect stay. No complaint! Beautiful views and wonderful staff
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Value for the Money, 5 out of 5
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6. Sheraton Grand Chicago Riverwalk
M
M
* Review 1
* Votes 0
* Member Level: Gold
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
M
· 3 days ago
GOOD FOR AN EVENT, OR CONFERENCE.
I participated a forum held inside, it was convenient to access from my
room. The facilities are old but okay. I took in-room dinning twice, they
were prompt and good.
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Cleanliness, 3 out of 5
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Dining, 3 out of 5
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Location, 4 out of 5
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Amenities, 3 out of 5
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Value for the Money, 3 out of 5
Was it helpful?
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1. Anonymous
· 2 days ago
Dear M,
Thank you for choosing to stay with us at the Sheraton Grand Chicago
Riverwalk. We appreciate you sharing your genuine feedback with us so
we may continue to improve upon the services we provide to our guests.
We look forward to the opportunity of welcoming you back should your
travels bring you to our area in the future.
Helpful?
Yes · 0 No · 0
Report
7. Sheraton Grand Chicago Riverwalk
ANDRES
ANDRES
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
ANDRES
· 4 days ago
BEAUTIFUL HOTEL RIGHT ON THE RIVERWALK!
I recently stayed at the Sharaton Hotel on the Chicago Riverwalk, and it
was an exceptional experience. The location is unbeatable, offering
stunning views of the Chicago River and easy access to the city's major
attractions. The rooms were spacious, modern, and impeccably clean. The
staff were incredibly friendly and attentive, ensuring a comfortable stay.
The on-site amenities, including the restaurant and fitness center, were
top-notch. Whether you're in Chicago for business or leisure, the Sharaton
Hotel on the Riverwalk is a fantastic choice.
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Cleanliness, 5 out of 5
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Dining, 5 out of 5
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Location, 5 out of 5
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Service, 5 out of 5
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Amenities, 5 out of 5
* Value for the Money
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Value for the Money, 5 out of 5
Was it helpful?
Yes · 0 No · 0
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8. Sheraton Grand Chicago Riverwalk
DAVID M
DAVID M
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
DAVID M
· 4 days ago
JUST OK
Location is great! Everything else is just ok. Bad housekeeping
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Cleanliness, 1 out of 5
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Dining, 1 out of 5
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Location, 5 out of 5
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Service, 3 out of 5
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Amenities, 3 out of 5
* Value for the Money
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Value for the Money, 3 out of 5
Was it helpful?
Yes · 0 No · 0
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1. Anonymous
· 3 days ago
Dear David M,
Thank you for choosing to stay with us at the Sheraton Grand Chicago
Riverwalk. We appreciate you sharing your genuine feedback with us so
we may continue to improve upon the services we provide to our guests.
We look forward to the opportunity of welcoming you back should your
travels bring you to our area in the future.
Helpful?
Yes · 0 No · 0
Report
9. Sheraton Grand Chicago Riverwalk
CONFERENCE DELEGATE
CONFERENCE DELEGATE
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars.
CONFERENCE DELEGATE
· 4 days ago
CONFERENCE
Conference meeting. That was the only reason to stay in Sheraton. Wear out
hotel with poor food and poor cleaning.
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Cleanliness, 1 out of 5
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Dining, 1 out of 5
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Location, 4 out of 5
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Service, 3 out of 5
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Amenities, 2 out of 5
* Value for the Money
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Value for the Money, 2 out of 5
Was it helpful?
Yes · 0 No · 0
Report
Comment
1. Anonymous
· 3 days ago
Dear Conference delegate,
Thank you for choosing to stay with us at the Sheraton Grand Chicago
Riverwalk. We appreciate you sharing your genuine feedback with us so
we may continue to improve upon the services we provide to our guests.
We look forward to the opportunity of welcoming you back should your
travels bring you to our area in the future.
Helpful?
Yes · 0 No · 0
Report
10. Sheraton Grand Chicago Riverwalk
NOOO
NOOO
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars.
NOOO
· 5 days ago
CLEANING TEAM CAME INTO MY ROOM AT 8AM.
Cleaning crew entered my room at 8am. ……….
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Cleanliness, 3 out of 5
* Dining
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Dining, 3 out of 5
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Location, 4 out of 5
* Service
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Service, 3 out of 5
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Amenities, 3 out of 5
* Value for the Money
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Value for the Money, 3 out of 5
Was it helpful?
Yes · 0 No · 0
Report
Comment
1. GSSSocialProperty
· 4 days ago
Dear Nooo,
Thank you for sharing your experience with us. We will review with the
appropriate leadership team about your experience during your stay with
us. Thank you for choosing to stay with us!
Helpful?
Yes · 0 No · 0
Report
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SHERATON GRAND CHICAGO RIVERWALK
3.9
•
5314 Reviews
Ratings are compiled based on customer ratings provided in satisfaction surveys
after guests have completed their stay.
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+1 312-464-1000
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DATES (1 NIGHT) NIGHTS)
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Rooms & Guests
1 Room, Rooms, 1 Adult Adults 1 Child Children
Maximum 8 guests per room
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Offers Accommodations Experiences Dining Events Rooms Getting Here
WELCOME TO SHERATON GRAND CHICAGO RIVERWALK
ENRICH YOUR TRAVELS AT OUR CHICAGO HOTEL BY THE RIVER
Located in the heart of the River North district, Sheraton Grand Chicago
Riverwalk is an urban sanctuary amid iconic attractions in downtown Chicago.
Embrace refined comfort in family-friendly hotel rooms... See More and suites
enhanced by essentials such as ultra-comfortable Sheraton Signature Sleep
Experience beds and striking views of the lake, river and Chicago cityscape.
Delight your palate at our hotel restaurants, from Shula's Steak House to
Chicago Burger Company, open seasonally along Chicago Riverwalk. Enjoy our
coveted location by the river near Michigan Avenue, Millennium Park, Navy Pier
and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event
space with one of the largest ballrooms in Illinois. Wind down after a busy day
of meetings or sightseeing at our sun deck, fitness center with Peloton bikes
and sparkling indoor pool. An urban gem in a storied destination, Sheraton Grand
Chicago Riverwalk is the perfect home base for your visit to downtown Chicago.
See Less
Chicago Weekend Savings – Book in Advance
Book in advance for your winter weekend escapes in Chicago and save up to 20%.
Make the most of this offer and book now!
Learn More
OFFERS AND PACKAGES
Summer Exclusive: 3,500 Bonus Points
Available: May 28, 2024 — August 18, 2024
Members earn 3,500 bonus points per stay on 2+ nights
Learn More
Splash Into Chicago!
Available: March 1, 2024 — September 30, 2024
Discover the Windy City this summer with our Splash Into Chicago family package.
Learn More
Summer Savings & Packages
Available: April 1, 2024 — September 30, 2024
Save on our best local packages of the season.
Learn More
View More
ROOMS & SUITES
Our rooms offer views of the Chicago skyline, river, lake and fireworks during
the summer months.
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* Club lounge access
* Club lounge access
* Family
* 1 Bedroom Junior Suite
* Guest room
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* Club lounge access
* Club lounge access
* Family
* 1 Bedroom Junior Suite
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Learn More
Location
A UNIQUE RIVERFRONT HOTEL EXPERIENCE
Situated in the heart of the bustling River North district, Sheraton Grand
Chicago Riverwalk takes its name from its location directly on the city’s iconic
river. While staying at our hotel, a nautical flair will enhance every aspect of
your visit from the comfort of your room or suite to where you decide to dine.
For those looking to experience Chicago from a unique perspective and witness
firsthand our renowned and revitalized Riverwalk, there is no better place to
stay than on the water, with us.
Learn More
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EVENTS CALENDAR
Experience downtown Chicago and discover our urban oasis amid iconic
attractions. From family-friendly events to Broadway blockbusters within walking
distance, Sheraton Grand Chicago Riverwalk is steps away from beloved landmarks
and an unforgettable experience for years to come.
Learn More
Destination
CHICAGO RIVERWALK
One of the most beloved aspects of Chicago is the wide variety of ways tourists
and locals alike can explore and appreciate The Windy City. Known for its
walkability, robust public transit, and thriving biking community, those who
want to see the city from a unique perspective know there is only one option, by
the Chicago River. The Riverwalk starts at your door when staying at Sheraton
Grand Chicago... See More Riverwalk and if you happen to be impartial to your
own boat, we’re the only hotel with a dock just for you! If not, a wide array of
boating experiences await at the doors of our hotel including kid-friendly
tours, architectural tours, high-speed rides, historic fireboat tours, and even
floating bars. See Less
SHULA'S STEAK HOUSE
Indulge in distinctive fine dining at Shula's Steak House, renowned for its
exclusive, high-quality SHULA CUT® meat and fresh seafood. Sample a
mouthwatering steak at our hotel restaurant boasting beautiful views by Chicago
Riverwalk.
Explore
RIVERSIDE CAFÉ
Start your day in downtown Chicago Riverwalk with a savory breakfast or join us
for lunch. Riverside Café is a welcoming hotel restaurant serving breakfast,
lunch and weekend brunch options.
Explore
LINK CAFÉ
Link Café offers your favorite Starbucks® drinks as well as pastries, healthy
snacks, soups and sandwiches. Work while you eat, courtesy of our free Wi-Fi at
this quick hotel dining destination by Chicago Riverwalk.
Explore
CHI BAR
Connect, collaborate and unwind during your stay by Chicago Riverwalk with a
cocktail from our vibrant hotel bar, open in the afternoon and evening.
Explore
A LA CARTE
Order room service using our A La Carte perk and savor fresh cuisine from the
comfort of your hotel room or suite. Our hotel restaurants and bars provide an
array of fresh fare for in-room dining during your stay by Chicago Riverwalk.
Explore
CHICAGO BURGER COMPANY (SEASONAL)
Chicago Burger Company offers some of the juiciest burgers in downtown Chicago,
IL. The menu features delicious burgers and vegetarian dining options as well as
thick shakes and innovative cocktails.
Explore
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CREATING MOMENTS OF CONNECTION: GATHERINGS BY SHERATON
All around the world, Sheraton hotels are hosting weekly events that aim to help
guests and locals feel inspired by the stories and cultures of the communities
they’re visiting. Our experiences are designed around the pillars of Enrichment,
Renewal & Local Stories and carefully curated to help our guests ultimately get
more out of their travel. Visit our Events Calendar for upcoming Gatherings.
THE ART OF GATHERING
Our team of experienced meeting and event specialists are here to help you host
meetings, social events and weddings of all sizes. Choose from over 40 meeting
rooms across 125,000 square feet of flexible space along the Chicago River.
Learn More
COME TOGETHER
Sheraton Grand Chicago Riverwalk has long been a global gathering place and a
pillar of its community. A massive multi-million renovation was completed in
2023 that brings forth a new guest experience to the 1,218 rooms and suites. Add
to that a lobby with bustling energy, world-class culinary experiences, open and
collaborative work spaces, and over 125,000 square feet of flexible event space
including... See More 43 meeting rooms and guests will see why Sheraton is where
the world comes together. See Less
WHAT TO EXPECT
Plan and Prepare for your Stay
Learn More
THINGS TO DO NEAR THE SHERATON GRAND CHICAGO
Discover enriching experiences to enhance your stay in Downtown Chicago
Learn More
OUR LOCATION
GETTING HERE
Sheraton Grand Chicago Riverwalk
301 East North Water Street, Chicago, Illinois, USA, 60611
Tel: +1 312-464-1000
Chicago O'Hare International Airport
Distance From Property: 18.0 Miles
Phone Number: +1 800-832-6352
Visit Website
Chicago Midway International Airport
Distance From Property: 12.0 Miles
Phone Number: +1 773-838-0600
Visit Website
Alternate Airport Transportation:
Windy City Limos;reservation required
Other Transportation
Nearby:
Bus Station:
Union Station
Subway Station:
Chicago Transit Authority Red Line
Train Station:
Grand/State CTA Station
Union Railway Station
Clark/Lake CTA Station
Union Station
Ogilvie Transportation Center
Where the world comes together
MEET YOU IN THE LOBBY
Spend time in the Sheraton lobby. We've created spaces to connect in unique and
innovative ways.
Learn More
WELCOMING SERVICE
With over 85 years of welcoming hospitality, our associates will make you want
to come back again.
GLOBAL DESTINATIONS
Look for Sheraton Hotels in the heart of cities all over the world.
Find a Hotel
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PROPERTY DETAILS
Featured Amenities
Restaurant
Fitness Center
Indoor Pool
Meeting Space
Convenience Store
Gift Shop
Dry Cleaning Service
Room Service
Wake up Calls
Daily Housekeeping
Kitchenette
Mobile Key
Digital Check In
Service Request
Hotel Information
Check-in: 4:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 21
Smoke Free Property
Pet Policy
Pets Welcome.
Pet's must be accompanied at all times. May not be left alone in guest room.
Maximum Pet Weight: 75lbs
Maximum Number of Pets in Room: 2
Parking On-Site Parking
Daily: $68
General Information
Policies and Payments
Accepts: Cash, Credit Cards
Contactless mobile payments
Services
Concierge desk service
Property has elevators
Vending Machine
Languages spoken by staff:
English, French, Spanish, Portuguese, Italian
Accessibility Information
For more information about the physical features of our accessible rooms, common
areas or special services relating to a specific disability please call +1
312-464-1000
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Service Animals are Welcome
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Bathtub Seat
Closed Caption TV
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Guests in mobility-accessible rooms may inquire about lowering the bed height
Hearing Accessible Rooms and/or Kits
Lever Handles on Guest Room Doors
Lowered Deadbolts on Guest Room Doors
Lowered Electrical Outlets
Lowered Night Guards on Guest Room Doors
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Sustainability Information
Footprints
Carbon Footprint: 26.52 kg per room night
Water Footprint: 263.61 liters per room night
Environmental Practices
Guest Room Recycling
FREQUENTLY ASKED QUESTIONS
What are the check-in and check-out times at Sheraton Grand Chicago Riverwalk?
The check-in time at Sheraton Grand Chicago Riverwalk is 4:00 pm and the
check-out time is 12:00 pm.
Does Sheraton Grand Chicago Riverwalk allow pets?
The pet policy at Sheraton Grand Chicago Riverwalk is:
Pets Welcome Pet's must be accompanied at all times. May not be left alone in
guest room. Maximum Pet Weight: 75lbs Maximum Number of Pets in Room: 2
What are the parking options at Sheraton Grand Chicago Riverwalk?
The parking options at Sheraton Grand Chicago Riverwalk are:
On-Site Parking: Daily: $68
What property amenities are available at Sheraton Grand Chicago Riverwalk?
The property amenities at Sheraton Grand Chicago Riverwalk are:
Restaurant Fitness Center Indoor Pool Meeting Space Convenience Store Gift Shop
Dry Cleaning Service Room Service Wake up Calls Daily Housekeeping Kitchenette
Mobile Key Digital Check In Service Request
Does Sheraton Grand Chicago Riverwalk have free Wi-Fi?
No, free Wi-Fi is not available to guests at Sheraton Grand Chicago Riverwalk.
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SHERATON® GRAND CHICAGO RIVERWALK
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301 East North Water Street,
Chicago, Illinois, USA, 60611
Toll Free:+0-312-464-1000
Fax: +1 312-329-7045
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