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PASCACK VALLEY REGIONAL HIGH SCHOOL DISTRICT

Welcome
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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


ADOBE

Adobe Products 2
 * Photoshop Scratch Disk Errors
 * Adobe Authentication Change - March 2022


APPLE TV

Apple TV 2
 * Apple TV, Streaming Services & New Macbook Airs
 * Can't Airplay - Apple TV is Frozen - Previous Airplay Session stuck


APP SUPPORT

LockDown Browser 3
 * Instructors: LockDown Browser Canvas Menu Link is Missing
 * Instructors: LockDown Browser Usage Tips & Troubleshooting
 * Students: LockDown Browser Tips & Troubleshooting

Membean 1
 * Membean

Musescore 1
 * Musescore Crashes on Startup

PASCO Capstone 3
 * PASCO Capstone does not load fully
 * PASCO Capstone: Check for Updates Hangs App
 * Pasco Smart Cart Bluetooth not Connecting

Screencast-O-Matic 1
 * Screencast-O-Matic

Class Intercom 1
 * Logging in and Posting through Class Intercom

BrainPop 1
 * BrainPop Access Instructions


CANVAS

Canvas Instructors 11
 * Embed Editable Google Items in Canvas Page
 * Canvas New Quizzes
 * Google Assignments in Canvas
 * Restore a Previous Canvas Page Version
 * Speedgrader: Can't view grades - only see Test Student

View all 11
Canvas Parent Observers 2
 * Canvas Parent App: Keeping reasonable expectations
 * Help & Resources for Canvas Observers

Canvas Student 1
 * Canvas Resources & Overview for Students


CONTACT TECH

Contact Tech 1
 * How to Contact Tech for Help


GENESIS

Genesis 5
 * Student Check-in Issues with Genesis
 * Can't read IEP in Genesis
 * Genesis Parent Portal Users Manual v4.0
 * Genesis: Insecure Browser Message
 * Getting your QR Code for Genesis


GOOGLE

Google Meet & New Macbooks 2022 1
 * Google Chrome Mic/Camera Permissions & New Macbooks

Google Transfer & Takeout 2
 * Google Transfer
 * Determine Size of School Google Data

Scan to Google Drive 1
 * Scan to Google Drive

Chrome Browser 3
 * Make Gmail the default email app when you click email links in Chrome Browser
 * Turn Off Ad Blocker for an Individual Site
 * Clearing Browsing Data in Chrome

Google Authenticator - Installing & Transferring to New Phone 2
 * Installing Google Authenticator
 * Transfer Authenticator Codes to a new Device


IPAD

iPad 4
 * Change default image from HEIC to JPG
 * Charging the Apple Pencil & checking the charge status
 * Use AirPlay to stream video or mirror the screen of your iPad
 * Use an iPad as a second display for a Mac


MICROSOFT OFFICE

Microsoft Office 2
 * Activating Microsoft 365 / Office 365
 * Unable to save Word docs on Macbooks


MY SCHOOL BUCKS / MEALORDERS

Mealorders 2
 * Staff Lunch Setup & Pre-Ordering Instructions
 * Students: Mealorders Lunch Program

My School Bucks 1
 * My School Bucks - Instructions


NETWORK

BYOD WiFi Network 2
 * Connect Android to PVRHSD-BYOD
 * Connect iOS to PVRHSD-BYOD

Change Passwords 1
 * Change Your Pascack Password


NEW MACBOOKS (2022)

2022 Macbook Troubleshooting 1
 * Continuous "StartUp Helper" Pop-up Message

Macbook How-To 1
 * Properly Restart your Macbook

Links to Solution Articles 2
 * Can't save Microsoft Office documents using new Macbooks
 * Google Meet permissions & new Macbooks

Chargers, Charger Cables & Plastic Covers 2
 * Removal of Protective Laptop Covers
 * Replacement Chargers & Charger Cables


PRINTING UNIFLOW

Mac Devices & uniFLOW Printing 1
 * Printing from Mac to PVRHSD Cloud Printer

Windows Devices & uniFLOW Printing 1
 * Set up Printing to PVRHSD Cloud Printer from a Windows Device

Faxing from Copier 1
 * Fax From a Copier - New for 2024 / 2025


TESTING APPLICATIONS

TestNav / StartStrong / NJGPA 1
 * TestNav / NJGPA Common Tech Issues (and how to prevent them)


WEBSITE & APPLICATION UNBLOCK REQUEST

Website Unblock Request Form 1
 * Website / App Unblock Request Form


SWANK

Swank 2
 * How do I use Swank?
 * Swank Rollout email Q&A

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