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Text Content

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 * GAMES
 * ONLINE SERVICES
 * SUPPORT OPTIONS
 * MY CASES





AWESOME! YOU HAVE PRIORITY ACCESS


AS ONE OF OUR MOST LOYAL PLAYERS, YOU HAVE A DIRECT LINE TO OUR SUPPORT EXPERTS.

Text Us Email Us



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Note: if you close your chat session, please wait at least five minutes for our
systems to update and allow you to open a new case. Close


YOU HAVE A CHAT SESSION IN PROGRESS

We’ve detected that you’re currently in a chat session. If you wish to continue,
you’ll need to close your current chat session and then go to My Cases and close
your case before you can start a new chat session.

Note: if you close your chat session, please wait at least five minutes for our
systems to update and allow you to open a new case.
MY CASES


YOU HAVE AN OPEN CASE.



You currently have an open case with us, and you may only have one support case
open at a time. If you open a new case, your open case will be CLOSED and you
will be placed at the end of the queue. We recommend waiting for your current
case to be resolved

CONTINUE MY CASES


ARE YOU SURE YOU WANT TO CLOSE YOUR CASE?



Starting a new session will CLOSE your open case and place you in the back of
the queue. You can always wait for your current ticket to be resolved.

START NEW SESSION MY CASES


YOUR TICKET HAS BEEN CLOSED.





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shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is
optional, not a condition of purchase or use of Activision support or service.
Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms
and agree that Activision may send you text messages at the above number about
your customer service request. By checking the box, you also agree that
Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number




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해당 언어에서 사용할 수 없는 페이지



이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.


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ARTICLE HELPFUL?

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ARTICLE HELPFUL?


PLEASE SELECT A REASON WHY

Based on the title or description, the article didn't solve my issue.
The article uses terms I don’t understand.
The article was too long.
Other
255 character limit  / 255


THANKS FOR YOUR FEEDBACK


ARTICLE HELPFUL?

YES NO

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ARTICLE HELPFUL?


PLEASE SELECT A REASON WHY

Based on the title or description, the article didn't solve my issue.
The article uses terms I don’t understand.
The article was too long.
Other
255 character limit  / 255


THANKS FOR YOUR FEEDBACK



11/24/20


CLEARING CACHE AND DELETING FILES ON A PLAYSTATION, XBOX, OR PC


HOW TO CLEAR THE CACHE AND DELETE GAME DATA ON YOUR CONSOLE OR PC

To help improve gameplay, temporary files and data are often stored on your
console. Over time, this cached data might become corrupted, which can lead to
issues with connectivity, game freezes, or slow or unsuccessful game loads.

A good first step to resolving these issues is clearing the cache on your
console or verifying the integrity of the game cache on your PC. In more extreme
cases, it might be necessary to delete saved game data. Follow the steps
depending on your platform.


PLAYSTATION 5

The PlayStation 5 doesn't have a specific menu option to clear cache. However,
you can force the cache to be cleared by doing the following:


 1. Fully power down your PlayStation 5. Do not enter Rest Mode.
 2. Wait for the lights on your PlayStation 5 to turn off completely.
 3. Unplug the power cord from the back of your PlayStation 5.
 4. Wait one to two minutes.
 5. Plug the power cord back into your PlayStation 5.
 6. Turn your PlayStation 5 back on.


XBOX SERIES X|S

The Xbox Series X has two options to clear cache and one for Xbox Series S.

Unplugging method

 1. Turn off your Xbox Series X|S using the controller or the Power Off button
    on the console.
 2. Unplug the power cable from the back of your Xbox Series X|S.
 3. Wait at least two minutes.
 4. Plug the cable back into your Xbox Series X|S.
 5. Turn your Xbox Series X|S back on.

Software method (Series X only)

 1. Press the glowing Xbox symbol in the middle of your controller.
 2. Scroll to the right to Profile & System.
 3. Select Settings with the A button.
 4. Select Devices & Connections.
 5. Select Blu-Ray.
 6. Select Persistent Storage.
 7. Select Clear Persistent Storage.


PLAYSTATION 4

Clearing Cache

The PlayStation 4 doesn't have a specific menu option to clear cache. However,
you can force the cache to be cleared by doing the following:


 1. Turn off your PlayStation 4. Do not enter Rest Mode.
    
 2. Once the indicator light on top of your PlayStation 4 is off and has stopped
    blinking, unplug the power cord from the back of your console.
    
 3. Wait at least 30 seconds.
    
 4. Plug the power cord back into your PlayStation 4 and turn it on.
    

 

Deleting Saved Game Data


Game saves, player profiles, and other game data is automatically saved in the
PlayStation 4 System Storage by default. If you suspect that data is corrupt,
you can delete it from your hard drive.


Please note: Deleting saved game data is permanent and cannot be undone.
Therefore, it is highly recommended that you back up your saved game data to
online storage or a USB storage device before deleting it.


Follow these steps to access the System Storage and delete game data: 


 1. Open the Settings menu at the top of the dashboard.
    
 2. Select Storage, then select System Storage.
    
 3. Select Saved Data.
    
 4. Choose a game to access the game’s saved data.
    
 5. Press the Options button and select Delete.
    
 6. Choose the saved data files to delete, then select Delete.
    


XBOX ONE

Clearing Cache

The Xbox One does not have a menu option to clear cache on the console. Instead,
follow these steps to clear cache on an Xbox One:

 1. Turn off your Xbox One.
    
 2. Once the indicator lights on the front of the Xbox One and the console's
    power brick are off, unplug the power brick from the back of your console.
    
 3. Wait at least 30 seconds.
    
 4. Plug the power brick back into your Xbox One and turn it on.
    

 

Deleting Saved Game Data


Game saves, player profiles, and other game data is automatically saved to the
Xbox One hard drive by default. If you suspect that data is corrupt, you can
delete it from your hard drive.


Please note: Deleting saved game data is permanent and cannot be undone.
Therefore, it is highly recommended that you back up your saved game data to
online storage or a USB storage device before deleting it.


Follow these steps to access the System Storage and delete game data: 


 1. From Xbox Home, go to Settings.
    
 2. Go to System and select Storage.
    
 3. Select Manage storage on the right-hand side of the screen, then select View
    contents.
    
 4. Highlight a game, press the Menu button, and select Manage game.
    
 5. Select Saved data on the left-hand side of the screen.
    
 6. Choose a game to access the game’s saved data.

From here, use the Options Menu to delete files or to view more information
about a specific file. 


STEAM

The Steam client offers a feature that verifies the integrity of your game
cache. Follow the steps below to do so.

Please note: Do not run this process while performing other system-intensive
processes, such as defragmenting your hard drive or scanning for viruses.

 1. Load Steam.
 2. From the Library section, right-click on a game and select Properties.
 3. Select the Local Files tab and click the Verify integrity of game cache...
    button.
 4. Allow Steam will verify the game's files. This process may take several
    minutes.
 5. Once the process is completed, the Check Window will automatically exit.

Important! One or more files may fail to verify. This is normal for most Steam
games. The files that fail to verify are local configuration files that should
not be replaced as part of this process. You can safely ignore this message. 


BATTLE.NET

Deleting the Battle.net Cache Folder

A corrupted cache folder can cause issues with some Blizzard games. Deleting
this folder will not affect your game data and may resolve issues caused by
outdated files.


 1. Close any open Blizzard programs.
    
 2. Press Ctrl+Shift+Esc to open the Task Manager.
    
 3. Select the Processes tab.
    
 4. If agent.exe is running—or Blizzard Update Agent in Windows 10—highlight it
    then select End Process.
    
 5. Navigate to the folder containing the cache directory: 
    1. Press Windows Key+R to open the Run dialogue.
       
    2. Type %ProgramData% into the Run field and press Enter.
       
 6. If a Blizzard Entertainment folder exists in the directory, right-click it
    and select Delete.
    
 7. Restart the Battle.net desktop app and relaunch the game.
    

 

Deleting Battle.net Files


Outdated, corrupted, or missing Battle.net folders or files can cause issues
with the Blizzard application and games. Follow these steps to resolve these
issues:


 1. Close all Blizzard processes. 
    1. Press Ctrl+Shift+Esc to open the Task Manager.
       
    2. Select the Processes tab.
       
    3. Highlight all Agent, Blizzard Battle.net desktop app, and game processes,
       then select End Process.
       
 2. Navigate to the folder containing the Battle.net directory: 
    1. Press Windows Key+R to open the Run dialogue.
       
    2. Type C:\ProgramData\ into the Open field and press Enter.
       
 3. Delete the Battle.net folder.
    
 4. Run Battle.net and update the game.

If the error persists after you try these steps, another program may be causing
the problem. Restart your computer and try these steps again.

Please note: The above steps may cause the Blizzard Battle.net desktop app to
forget game install locations. If your games can’t be found, you will see
Install on the Blizzard Battle.net desktop app game tab instead of Play. To find
your installation and select Locate this game or run the game launcher.



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