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Submitted URL: http://freshchat.com/
Effective URL: https://www.freshworks.com/live-chat-software//
Submission: On February 10 via manual from US — Scanned from DE
Effective URL: https://www.freshworks.com/live-chat-software//
Submission: On February 10 via manual from US — Scanned from DE
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</form>Text Content
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Delight your customers with effortless omnichannel service. Customer
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English
MAKE CHAT EASY FOR TODAY'S DIGITAL CUSTOMERS
Delight your customers with support on channels they love and guide them to find
answers fast with Freshdesk Messaging (formerly Freshchat)
Start free trial
No credit card required.
TRUSTED BY 50,000+ BUSINESSES FOR DELIVERING DELIGHT
YOUR CUSTOMERS HAVE CHANGED. SO SHOULD YOUR CUSTOMER SERVICE.
Today's customers prefer a quick and effortless customer service experience.
Freshdesk Messaging helps you deliver on these expectations through
conversational messaging and AI-powered bots.
ONE INBOX FOR ALL MESSAGES
See all messages from customers in one place, wherever it comes from - in-app
chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support
customers across messaging apps and devices
SELF-SERVICE. EVERYWHERE
Build once and deploy chatbots on all messaging apps and devices. Answer
questions, guide customers to resolution, and gracefully escalate to an agent -
all done automatically
DO MORE WITH LESS
Reduce your cost of providing customer service. Move from costly and slow
channels to cost-effective modern messaging to scale efficiently
MOVE BEYOND TRADITIONAL LIVE-CHAT TO MODERN BUSINESS MESSAGING
Have asynchronous conversations with your customers across messaging apps and
devices
CHATBOTS
PROVIDE INSTANT SOLUTIONS
Provide instant solutions. Deploy AI-powered chatbots using our low-code,
easy-to-use bot builder to help customers resolve their questions fast - from
information to transactional, regardless of the channel they're on.
See how
Messaging channels
SIMPLIFY HOW CUSTOMERS CONNECT WITH YOU
Support customers where they are - on modern conversational experiences like
WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your
mobile app. Simplify agent responses with a single inbox.
See how
Proactive customer service
BE PROACTIVE AND EARN CUSTOMER TRUST.
Anticipate when customers may need assistance and send messages to let them know
that you're available and eager to offer support.
See how
ACCELERATE CUSTOMER EXPERIENCE INNOVATION - WITH NEO.
Quickly innovate to meet your expanding customer support needs with Neo - the
open and flexible Enterprise platform providing rich APIs for custom
integration, automated workflows, smart analytics, and ecosystem partner
solutions.
CONNECT ALL YOUR TOOLS AND DATA
Instantly connect customer support across your business with over 1,000
pre-delivered integrations for the Marketplace apps that you use today
Explore NEO
POWERING MILLIONS OF CONVERSATIONS FOR BUSINESSES OF ALL SIZES
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure
that by the end of the year, 50% of customer inquiries take place through chat.
That is a massive culture change for our company, which had leaned on manual
processes and a ‘just give us a call’-approach to service for many years.”
KIMBERLY STRICKLAND
CC Innovations Manager
Travix
Read more
“Our mission is to always deliver an amazing customer experience that’s fast and
easy. It’s really all in our company name - Delivery Hero. Freshdesk Messaging
helps do just that.”
PHILIP UPTON
Operations Specialist, Global Contact Center
Delivery Hero
Learn how Delivery Hero supports a global rider fleet in over 50 countries
“Freshdesk Messaging helps us meet and engage our customers where they are, on
the channels they are on.”
MICHAEL HOPKINS
VP Sales and Service
Blue Nile
“Freshdesk Messaging as a platform was sophisticated to handle high volume and
support our load. Dunzo resolves 48% of queries with chatbots helping us save
30% costs.”
ARVIND PRASHANTH
Program Manager
Dunzo
Learn how Dunzo supports over 2 million orders every month
“We’re using Freshdesk Messaging to solve our customers’ needs with precision,
and in real-time. It has ensured our customers receive prompt personalized
experiences and has also brought in operational efficiencies that make assisted
buying extremely scalable.”
RAJESH MAGOW
Co-Founder and CEO
MakeMyTrip
Learn how MakeMyTrip increased their agent productivity by 3x
1.
2.
3.
4.
5.
GET STARTED TODAY WITH NEW CONVERSATIONAL EXPERIENCES THAT YOUR CUSTOMERS WILL
LOVE!
Sign up for Free
Sign up for a 21-day free trial. No credit card required. No strings attached.
* Freshdesk
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COMPARE
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