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5 WAYS TO MAKE THE WORKPLACE MORE INCLUSIVE

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Tags: diversity equity inclusion gail manley fidelity investments Column article
DEI belonging teamwork teams accessibility neurodiversity affinity groups
Employee Resource Groups sense of belonging diversity and inclusion D&I

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Gail Manley
01/12/2023


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It seems like so long ago when we all packed up our desks and went home thinking
we’d be working remotely for just a few days or weeks at most. Those weeks
turned into months, and here we are nearly three years later. What I remember
most about those early days was the discomfort many felt about this “new normal”
working from a kitchen counter, corner of the bedroom, or for the lucky ones, a
home office.

> WATCH: Recruiting and Talent Acquisition

The beauty of that time was that everyone was in the same boat – home. We were
all figuring it out, most of us working in more casual clothing, children and
pets climbing onto laps, cameras and microphones that sometimes didn’t work. We
muddled through collectively until it did, in fact, become “the norm.” The
bright spot of a workforce that went 100% remote during the pandemic is that it
became a great equalizer in many ways. As we see more companies moving to hybrid
and returning to in-office work, here’s how we can bring inclusive best
practices from remote work into our future.

> WATCH: HR and Future of Work
> 
> Advertisement


INCLUSIVE SPACES

When hosting hybrid meetings, inclusivity starts with eliminating multi-tasking,
side conversations and for those joining remotely, turning on video cameras and
being fully present and engaged. On a Zoom call, everyone takes up the same
physical amount of space in a single square box. At Fidelity, we encourage
people to include their pronouns in their Zoom name, so we could share our
identity and encourage others to do the same.

As we shift to more in-person work, we’ll need to be more intentional about the
visibility of our pronouns and use them as part of our introductions. When
holding a hybrid meeting, introduce yourself by name, title, and pronoun to
provide context and introductions to those in the group. Being referred to by
the correct pronoun and having your name pronounced correctly is one simple way
we can respect and celebrate our unique identities.

Another tool we can use to be more inclusive is closed captioning. It should be
enabled consistently and for those joining remotely, encourage the use of emojis
to express emotions and body language. Hybrid meetings can create different
experiences for those inside and outside of the room.  The camera may not pick
up everyone, and for those joining virtually, it can be hard to decipher who is
speaking. For this reason, encouraging all meeting participants to stay on
camera, even in the room, is an important component of successful hybrid
collaboration.

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Documents should be shared ahead of time to ensure everyone has access to the
materials and has time to process the information, particularly for those who
have longer processing and sensory needs. These actions take additional time and
may feel like an extra step at first, but just as we moved into remote working,
the more we work this way, the sooner it will feel like second nature.

> READ: HR Guide to DEI: Diversity, Equity, and Inclusion


FEELING SEEN

Building awareness in the workplace fosters a greater sense of belonging and
creates a more positive environment. One small example of how this can work is
through the ability to change skin tones in digital tools like Zoom, Yammer,
Microsoft Teams, and other digital applications.

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Another is the acknowledgement by managers and colleagues of days that matter in
the diverse communities that your workforce represents. These days may not
necessarily be identified as paid company holidays but are still important and
impactful days that connect back to culture and appreciating differences. For
example, Yom Kippur, a very holy day celebrated in Jewish communities across the
globe, and Diwali, one of the most important Hindu festivals may not be company
holidays but can carry personal significance and religious duties. Creating a
calendar of days that are considered significant helps when planning meetings.

Feeling seen can also be as simple as finding a place to connect with colleagues
about what’s most important in your life. Fidelity has employee-led communities
where people can celebrate diversity, share experiences, network, and bring to
light important conversations. One such group supports working parents and
caregivers. This group holds weekly coffee hours on Fridays for parents and
caregivers in all different stages, including those struggling with fertility,
adoptive parents, stepparents, and those caring for aging loved ones.  

> WATCH: Paving the Road to Self-Care


THE SPACE AND PLACE TO SHARE

While our affinity groups are a great place for employees to share experiences
and stories, another place is on internal social channels. We use an intranet
site to highlight employee stories, and we have internal social media
communities where employees can engage directly with one another. One Fidelity
associate recently shared his experience with autism. He shared personal details
about how he navigates the workplace, and in doing so he opened a dialogue that
led to hundreds of comments creating support and awareness around the topic of
cognitive diversity and unseen differences.


INNOVATION AS A TOOL FOR ACCESSIBILITY

Technology is a wonderful thing. Not only did it allow the entire world to work
remotely during a global pandemic, but it continues to provide new tools and
improvements that increases accessibility. Going beyond Zoom, we have focused on
ways to use commonly used programs such as Microsoft Word, PowerPoint, and Adobe
InDesign, to create accessible documents.

Also, we’ve made it easier for our managers and associates to create accessible
documents with step-by-step instructions. Using a Microsoft Teams bot, our
employees can learn how to make their Microsoft experience more accessible by
simply asking questions. It addresses a range of needs, including hearing,
mental health, mobility, neurodiversity, and vision, all within the application.
By exploring the latest add-ons and innovations, we can help ensure that
everyone has accessibility and the autonomy to work effectively to be
successful.


BENEFITS SUPPORTING DIVERSITY

Employers should continuously and consciously expand employee benefits and
design them to meet the needs of a modern, diverse workforce. Emotional
well-being support programs can help all employees manage the complexities of
work and life. We should consider parental leave and support for not only the
birth of a child, but for the many ways children join families including
adoption, fostering or surrogacy. Providing support for that beautiful, yet
challenging time is critical to ensuring that the individual can return to work
feeling encouraged and seen by their employer.

As we move forward, it’s important to remember that historically, discussions
about building awareness and inclusivity have been about physical or known
differences. We’re all unique, and our differences may not always be visible. We
must be aware of the differences that are unseen.

> REPORT: Employee Benefits Trends to Shape Your HR Strategy

A successful workplace of the future embraces diversity and prioritizes
inclusion as key areas of focus. We can all do the work to ensure that our
employees and coworkers feel seen, heard, included, and valued. That means being
deliberate about making steady progress and open about our areas of opportunity.
Driving sustainable improvements in diversity and inclusion—like any undertaking
of significance— requires time, a listening and learning posture, persistence,
humility, and an ongoing commitment to change.



JOIN THE GLOBAL HUMAN RESOURCES ONLINE COMMUNITY

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The third-party trademarks and service marks appearing herein are the property
of their respective owners. Fidelity is not affiliated with the parties listed.

eReview: 1065655.1.0

Photo by Yan Krukau for Pexels

 

 


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