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Editor’s Note


EDITOR’S NOTE: IN SERVICE WE TRUST

At the heart of every successful business is a satisfied customer In the dynamic
landscape of small businesses, one truth remains paramount: the importance of
outstanding customer service. As the digital realm broadens and enterprises
strive to stand out in saturated markets, forging authentic relationships with
customers is more crucial than ever. This quarter’s theme of LOCAL Biz is “At
Your Service.” In the ensuing pages we explore the nuanced…

Read More
LEADERSHIP


EXCELLENCE IN SERVICE

Learn from nine local businesses who put customers first By Bailey Gilliam
Customer service is the support you offer your customers from the moment they
first contact your business to the months, years and even lifetimes afterward.
Recent innovations have…

Read More
DEPARTMENTSGeneral ManagementOperations


BUILDING A CUSTOMER-CENTRIC CULTURE FROM WITHIN

Put customers first In an era of rapidly evolving market dynamics, the key to
success for businesses isn’t just the quality of their products or the
efficiency of their services. The distinguishing factor often boils down to the
customer experience.…

Read More
DEPARTMENTSGeneral ManagementOperations


WAYS BUSINESSES CAN ENGAGE THE COMMUNITY AND GROW THEIR BUSINESSES THROUGH
COMMUNITY SERVICE 

Saying it with service In today’s world community service has taken on even
greater meaning and importance. While giving back as an individual is a great
way to make a difference for causes that are important to you, the opportunity…

Read More
DEPARTMENTSHuman Resources


STRATEGIES TO ATTRACT AND RETAIN TOP TALENT

Future-proof your business By Leslie T. Snadowsky + Photos Courtesy of Palmetto
Dunes Oceanfront Resort Palmetto Dunes Oceanfront Resort is in the heart of
Hilton Head Island and offers vacationers and residents three miles of
sun-kissed Atlantic Ocean beachfront, three…

Read More

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Human Resources


THREE PRIORITIES OF SUCCESSION PLANNING FOR FAMILY-OWNED BUSINESSES

Making time for the conversations that matter By Scott Beebe Scott Beebe…

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FACES OF NETWORKING: KATHY CRAMER

Kathy Cramer provides sports opportunities for athletes of all abilities through
SOAR…

FUN STUFFPuzzle


2023 MENSA ANSWERS

Visit our LinkedIn or Facebook every Monday for our Mensa Monday Puzzle! If
you’re stumped, we’ve…

LEADERSHIPLessons from a Leader


FIVE TIPS FROM A SUCCESSFUL BUSINESSMAN: KEITH WANDELL

Harley-Davidson executive Keith Wandell shares a few secrets for success. Story
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DEPARTMENTSFeaturedHuman Resources


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Discovering opportunities within the struggle By Sheila Tucker Cynicism.
Exhaustion. Frustration. Oh…

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FACES OF NETWORKING: JEAN BECK

How Jean Beck utilized networking to grow her real estate association’s
presence…

LATEST ARTICLES


EXCELLENCE IN SERVICE

Learn from nine local businesses who put customers first By Bailey Gilliam
Customer service is the support you offer your customers from the moment they
first contact your business to the months, years and even lifetimes afterward.
Recent innovations have…


BUILDING A CUSTOMER-CENTRIC CULTURE FROM WITHIN

Put customers first In an era of rapidly evolving market dynamics, the key to
success for businesses isn’t just the quality of their products or the
efficiency of their services. The distinguishing factor often boils down to the
customer experience.…


WAYS BUSINESSES CAN ENGAGE THE COMMUNITY AND GROW THEIR BUSINESSES THROUGH
COMMUNITY SERVICE 

Saying it with service In today’s world community service has taken on even
greater meaning and importance. While giving back as an individual is a great
way to make a difference for causes that are important to you, the opportunity…


STRATEGIES TO ATTRACT AND RETAIN TOP TALENT

Future-proof your business By Leslie T. Snadowsky + Photos Courtesy of Palmetto
Dunes Oceanfront Resort Palmetto Dunes Oceanfront Resort is in the heart of
Hilton Head Island and offers vacationers and residents three miles of
sun-kissed Atlantic Ocean beachfront, three…


IS YOUR ORGANIZATION A CUSTOMER-SERVICE MAZE?

If you don’t make it easy for the customer to do business with you, they won’t
By Randi Busse A hassle-free customer-service experience can go a long way in
keeping customers happy. What are you doing to avoid the customer-service…

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© 2023 LOCAL Biz

 * Home
 * START AND GROW
 * LEADERSHIP
 * DEPARTMENTSExpand child menuExpand
   * Finance
   * General Management
   * Human Resources
   * Marketing
   * Operations
   * Sales
   * Technology
 * SMART STUFFExpand child menuExpand
   * Tool Kit
   * Ask the Expert
   * Bookshelf
 * FUN STUFFExpand child menuExpand
   * After Hours
   * Puzzle
   * Zoom Backgrounds
 * EVENTSExpand child menuExpand
   * Upcoming Events
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 * MAGAZINEExpand child menuExpand
   * Digital Issues
   * Subscribe
   * Newsletter
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   * Contact Us
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