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WELCOME TO ROGERS

We’re here to help you every step of the way.






FIND ALL YOU NEED TO KNOW ABOUT YOUR MOVE TO ROGERS

Email confirmation

In the email, my plan pricing and discounts don’t seem right. Are they changing?

You may notice that your monthly service fees and discounts are displayed
differently with Rogers. Rest assured, your current Shaw Mobile plan pricing
won't increase.

Any incremental promotional discount or offer that you currently get with Shaw
Mobile will be added to your new Rogers plan. The discount will appear on your
first Rogers bill or it’ll appear backdated on your second bill.

The mobile number mentioned in the email is incorrect. Are you changing my
number?

No, your current mobile number is not changing. You might see a different phone
number listed in your email confirmation. Don’t worry, this is just a temporary
phone number that’ll change to your current mobile number once your service
transfer is complete.

More FAQs


LET'S GO OVER YOUR CONFIRMATION EMAIL AND WIRELESS SERVICE AGREEMENT!

Choose a scenario to view your personalized guide:

 * A live chat or phone specialist helped me move to Rogers
 * I’m moving to Rogers using a self-serve transfer kit




FOLLOW THESE STEPS TO COMPLETE YOUR MOVE TO ROGERS

1

Track your order

Orders sent from Rogers, including your new SIM, can be tracked online.

Learn how
2

Port your number

Get expected wait times and steps to complete the port-in of your number.

Learn how
3

Activate your SIM

Change and activate your SIM or eSIM and start enjoying the Rogers network.

Learn how
4

Sign in to MyRogers

With MyRogers, you can manage your account, set preferences and pay your bills.

Learn how
5

Set up Automatic Payments

Make sure you get your Shaw Mobile plan pricing and avoid late payment fees.

Learn how





GET THE MOST OUT OF YOUR ROGERS EXPERIENCE

Data settings

Update data settings to best experience our network.

Manage data

Voicemail

Never miss a message with the Rogers voicemail service.

Set up voicemail

Caller ID

Show your contacts who’s calling with personalized Caller ID.

Set up caller ID




Need support with Rogers Mobile?

Chat with us for help or to get started with Rogers.

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