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Back to ivycat.com


CLIENT PORTAL

 * Packages
   * Order new services
 * Support
   * Submit a Request
   * Knowledge Base
   * Announcements

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Manage Account Enter your account area if you are registered

Knowledge Base Browse our Knowledge Base by Topic or Search

Submit an Issue Having a problem? Our support staff can assist

Order New Service Browse the Products & Services we offer

 * Announcements
 * Frequently Asked Questions
 * Popular Articles


ANNOUNCEMENTS

 * You Need Superhero WordPress Hosting, We Have Suggestions
   
   Unhappy with your web host's speed, support, or server setup? We've got
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View past announcements »


FREQUENTLY ASKED QUESTIONS

How to log in to helpdesk


HOW TO LOG INTO YOUR ACCOUNT IN THE HELPDESK:

 1. Navigate to the website https://ivycat.com.helpdesk.
 2. Click the login link in the upper right hand corner.
 3. Enter your email and password. Remember your email and password are the ones
    designated in your welcome email.
 4. Click the Login button and your will be forwarded to your Helpdesk
    Dashboard.

Don't remember your login credentials?
Click the Forgot your password link to reset your password.




Paying Invoices


HOW TO PAY YOUR INVOICE:

 1. From the Helpdesk dashboard you can click on any outstanding invoices or
    hover over Billing in the top navigation bar and click on Invoices of
    Recurring charges.
 2. If you clicked on the Invoices button from the navigation bar, click on the
    invoice that has a status of not paid.
 3. You are given the options to use credit card or PayPal. If you choose a
    credit card, fill out the appropriate fields. If you choose Paypal, you'll
    be taken off-site to complete your transaction.
    
 4. Once you're done, you'll receive a receipt by email.


POPULAR ARTICLES

 * Paying Invoices
   
   Helpdesk »

 * What happens if I'm late on payment?
   
   Billing »

 * Submitting a new support ticket
   
   Helpdesk »

 * Acceptable Payment Methods
   
   Pre-Sales »

 * How do I switch my billing frequency?
   
   Billing »

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