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Text Content

 * About
   * About Urban Air
   * Safety
   * FAQs
   * Covid-19 & Cleaning
   * Donations
   * Blog
 * Attractions
   * Park Attractions
   * Cafe
 * Membership
   * Shop Memberships
   * Member Reservations
 * Parties & Events
   * Kids Birthday Parties
   * Group Events
   * Field Trips
   * Team Building
   * Private Park Rental
 * Franchise
   * Own an Adventure Park
   * For Landlords
   * News
   * Awards

 * About
   * About Urban Air
   * Safety
   * FAQs
   * Covid-19 & Cleaning
   * Donations
   * Blog
 * Attractions
   * Park Attractions
   * Cafe
 * Membership
   * Shop Memberships
   * Member Reservations
 * Parties & Events
   * Kids Birthday Parties
   * Group Events
   * Field Trips
   * Team Building
   * Private Park Rental
 * Franchise
   * Own an Adventure Park
   * For Landlords
   * News
   * Awards
   Buy Tickets Book a Party
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 * About
   * About Urban Air
   * Safety
   * FAQs
   * Covid-19 & Cleaning
   * Donations
   * Blog
 * Attractions
   * Park Attractions
   * Cafe
 * Membership
   * Shop Memberships
   * Member Reservations
 * Parties & Events
   * Kids Birthday Parties
   * Group Events
   * Field Trips
   * Team Building
   * Private Park Rental
 * Franchise
   * Own an Adventure Park
   * For Landlords
   * News
   * Awards

 * About
   * About Urban Air
   * Safety
   * FAQs
   * Covid-19 & Cleaning
   * Donations
   * Blog
 * Attractions
   * Park Attractions
   * Cafe
 * Membership
   * Shop Memberships
   * Member Reservations
 * Parties & Events
   * Kids Birthday Parties
   * Group Events
   * Field Trips
   * Team Building
   * Private Park Rental
 * Franchise
   * Own an Adventure Park
   * For Landlords
   * News
   * Awards
   Buy Tickets Book a Party
   Change Location Login

Buy Tickets Book a Party


PRIVACY POLICY

Updated as of March 11, 2022 (Effective Date)

Urban Air and its affiliates and subsidiaries (collectively, “Urban Air” “we,”
“us,” or “our”) value your privacy. In this Privacy Policy (“Policy”), we
describe how we collect, use, and disclose or otherwise process information and
personal information that we obtain about visitors to our website located at
www.urbanair.com (“Site”).  This Policy does not apply to any websites,
webpages, or mobile apps that are run or owned by any Urban Air franchisees, or
any other third party.

This Policy describes our collection, use and disclosure of personal information
and other information collected from users.

If you are a California resident, please click [ADD LINK TO CALIFORNIA
POLICY] to learn more about your consumer data privacy rights.


WHAT INFORMATION DO WE COLLECT AND WHY?

Urban Air collects Personally Identifiable Information and other information
regarding visitors to our Site. “Personally Identifiable Information” is
information that Urban Air has collected and can reasonably link to a specific
person or device. We may collect Personally Identifiable Information or other
information about you directly from you and from third parties, as well as
automatically through your use of our Site.

Information We Collect Directly from You. We collect Personally Identifiable
Information directly from you in various ways:

 * Certain areas and features of our Site may require registration. In order to
   register for programs and events, you must first complete the registration
   form. During registration you will be required to give certain contact
   information (such as name, email address, child’s name, and birthdate). This
   information is used to contact you about the products and services on our
   Site in which you have expressed interest and to enroll your child in
   specific events.  At your option, you may also provide additional information
   about yourself, your child, and family members, but it is not required.  You
   must also provide certain financial information (like credit card number, and
   expiration date) that will be used for billing purposes only.  If we have
   trouble processing an order, we’ll use this information to contact you.
 * We may also collect Personally Identifiable Information such as your name,
   address, phone number, and email address from you in connection with contests
   and other promotions that we may conduct or offer through our Site.
 * We also host a blog which allows you to post information online. Please note
   that all of this information will be available for public viewing, so you
   should not post any information that is considered confidential and/or that
   you would prefer to keep private.

Information We Collect Automatically. We may automatically collect the following
Personally Identifiable Information or other information about your use of our
Site through cookies, web beacons, and other technologies: your domain name;
your browser type and operating system; web pages you view; links you click;
your IP address; device ID; the length of time you visit our Site; page views;
and the referring URL or webpage that led you to our Site. Please see the
section “Our Use of Cookies and Other Tracking Mechanisms” below to learn more
about our use of cookies and other tracking mechanisms.


HOW WE USE YOUR INFORMATION

We use the Personally Identifiable Information or other information that we
gather about you for the following purposes:

 * To respond to your inquiries and for other customer service purposes.
 * To tailor the content and information that we may send or display to you, to
   offer location customization and personalized help and instructions, and to
   otherwise personalize your experiences while using the Site.
 * To administer contests and other promotions we may conduct from time to time
   through the Site.
 * For marketing and promotional purposes. For example, we may use your
   Personally Identifiable Information, such as your email address, to send you
   news and newsletters, special offers, and promotions, or to otherwise contact
   you about information we think may interest you. We also may use the
   information that we learn about you to assist us in advertising on
   third-party websites.
 * We display personal testimonials of satisfied customers on our Sites, in
   addition to other endorsements. We may post your testimonial along with your
   name. If you wish to update or delete your testimonial, you can contact us at
   privacy@urbanair.com.
 * To better understand how users access and use our Site, both on an aggregated
   and individualized basis, in order to improve our Site and respond to user
   desires and preferences, and for other research and analytical purposes.


HOW WE SHARE YOUR INFORMATION

We may share the information that we collect about you, including Personally
Identifiable Information, as follows:

 * We may disclose the information we collect from you to our franchisees,
   affiliates, or subsidiaries; however, if we do so, their use and disclosure
   of your Personally Identifiable Information will be subject to this Policy.
 * Service Providers.We may disclose the information we collect from you to
   third-party vendors, service providers, contractors, or agents who perform
   functions on our behalf. For example, we may disclose your email address to a
   third-party vendor or service provider for the purpose of sending you updates
   about your local Urban Air location.
 * Credit Card Processors. We use an outside credit card processing company to
   charge customers for programs and services. This company does not share or
   use personal information for any secondary purpose beyond filling your order.
 * Business Transfers.If we are acquired by or merged with another company, if
   substantially all of our assets are transferred to another company, or as
   part of a bankruptcy proceeding, we may transfer the information we have
   collected from you to the other company.
 * In Response to Legal Process.We also may disclose the information we collect
   from you in order to comply with the law, a judicial proceeding, court order,
   or other legal process, such as in response to a court order or a subpoena.
 * To Protect Us and Others.We also may disclose the information we collect from
   you where we believe it is necessary to investigate, prevent, or take action
   regarding illegal activities, suspected fraud, situations involving potential
   threats to the safety of any person, violations of our policies, or as
   evidence in litigation in which Urban Air is involved.
 * Aggregate and De-Identified Information.We may share aggregate or
   de-identified information about users with third parties for marketing,
   advertising, research, or similar purposes.
 * We also use Personally Identifiable Information and other information
   provided by users in combination with Facebook to create and target
   audiences, as well as measure and optimize our advertising. Personally
   Identifiable Information is locally hashed on our system before we upload and
   pass such data to Facebook to be used to create a custom audience (the
   “Hashed Data”), and/or is sent securely via an API. For more information on
   Facebook Custom Audiences go here or to opt-out, go to the Facebook ad
   preferences page. We may also work with other ad networks and marketing
   platforms that enable us and other participants to target ads to audiences
   submitted by us and others. You may control how Facebook and other ad
   networks display certain ads to you, as explained further in their respective
   privacy policies or by using the opt-outs described below (link to “in the
   Third-Party Ad Networks section below”).
 * Third Parties.We do not share your Personally Identifiable Information with
   third parties for their direct marketing purposes unless we have obtained
   your consent to do so in advance.


OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS

We use cookies and other tracking mechanisms to track information about your use
of our Site. We may combine this information with other Personally Identifiable
Information we collect from you.

 * Cookies. Cookies are alphanumeric identifiers that we transfer to your
   computer’s hard drive through your web browser for record-keeping purposes.
   Some cookies allow us to make it easier for you to navigate our Site, while
   others are used to enable a faster log-in process or to allow us to track
   your activities at our Site. Our media advertising partners also may use
   cookies or other tools to identify individuals or groups for marketing
   purposes.
 * Disabling Cookies. Most web browsers automatically accept cookies, but if you
   prefer, you can edit your browser options to block them in the future. The
   “Help” portion of the toolbar on most browsers will tell you how to prevent
   your computer from accepting new cookies, how to have the browser notify you
   when you receive a new cookie, or how to disable cookies altogether. Visitors
   to our Site who disable cookies will be able to browse certain areas of the
   Site, but some features may not function.
 * Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics
   with a unique identifier, similar in function to cookies. In contrast to
   cookies, which are stored on your computer’s hard drive, clear GIFs are
   embedded invisibly on web pages. We may use clear GIFs (aka web beacons, web
   bugs or pixel tags), in connection with our Site to, among other things,
   track the activities of Site visitors while using the site, help us manage
   content, and compile statistics about usage of our Site. We and our service
   providers also use clear GIFs in HTML emails to our customers to help us
   track email response rates, identify when our emails are viewed, and track
   whether our emails are forwarded.
 * Conversions API. Conversions APIs allow advertisers to send web events from
   their servers directly to third party ad networks, such as Facebook. Server
   events are linked to a pixel and are processed like browser pixel events.
   This means that server events are used in measurement, reporting, and
   optimization in the same way as browser pixel events.
 * Analytics. We use automated devices and applications, such as Google
   Analytics, to evaluate usage of our Site. We also may use other analytic
   means to evaluate our Site. We use these tools to help us improve our Site’s
   performance and user experiences. These entities may use cookies and other
   tracking technologies to perform their services.


DO NOT TRACK DISCLOSURES

Currently, our systems do not recognize browser “do-not-track” requests. You
may, however, disable certain tracking as discussed in this section (e.g., by
disabling cookies); you also may opt-out of targeted advertising by following
the instructions in the Third-party Ad Network section.


THIRD-PARTY AD NETWORKS

This enables us and these third parties to target advertisements to you for
products and services in which you might be interested. Third-party ad network
providers, advertisers, sponsors, and/or traffic measurement services may use
cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, conversion
APIs and other tracking technologies to measure the effectiveness of their ads
and to personalize advertising content to you. These cookies and other
technologies are governed by each entity’s specific privacy policy, not this
one. We may provide these advertisers with information, including Personally
Identifiable Information, about you.

Users in the United States may opt-out of many third-party ad networks. For
example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice
Page for information about opting out of interest-based advertising and their
choices regarding having information used by DAA companies. You may also go to
the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information
about opting out of interest-based advertising and their choices regarding
having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or
the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of
interest-based content or ads to you, but it does not mean you will no longer
receive any advertising through our Site or on other websites. You may continue
to receive advertisements, for example, based on the particular website that you
are viewing (i.e., contextually based ads). Also, if your browsers are
configured to reject cookies when you opt out on a consumer choice website, your
opt out may not be effective.


THIRD-PARTY LINKS

Our Site may contain links to third-party websites. Any access to and use of
such linked websites is not governed by this Policy, but instead is governed by
the privacy policies of those third-party websites. We are not responsible for
the information practices of such third-party websites.  Please read their
respective privacy policies (if any) for information about how these third
parties handle the processing of Personally Identifiable Information and other
information.


INTERNATIONAL USERS

We are headquartered in the United States. Please be aware that information you
provide to us or that we obtain through the Site may be collected in your
country and subsequently transferred to, maintained, accessed and otherwise
processed in the United States or another country by us or our service providers
for the purposes mentioned above in accordance with applicable law. The privacy
laws of these countries may not always offer the same level of protection as in
your country.


SECURITY OF MY PERSONAL INFORMATION

We have implemented commercially reasonable precautions, including, where
appropriate, password protection, encryption, SSL, firewalls, and internal
restrictions on who may access data to protect the information we collect from
loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Please be aware that despite our best efforts, no data security measures can
guarantee 100% security.

You should take steps to protect against unauthorized access to your accounts
and computer by, among other things, signing off after using a shared computer,
choosing a robust password that nobody else knows or can easily guess, and
keeping your log-in and password private. We are not responsible for any lost,
stolen, or compromised passwords or for any activity on your account via
unauthorized password activity.


CHOICES REGARDING USE OF PERSONALLY IDENTIFIABLE INFORMATION

As explained above, Urban Air may send periodic promotional or informational
emails to you about recommendations or other information we think may interest
you. If, at any time, you prefer not to receive such email communications from
Urban Air, you will have the ability to unsubscribe by means of a link provided
in such emails from Urban Air. Please note that it may take up to ten (10)
business days for us to process opt-out requests.

If, at any time, you prefer not to receive any other form of communication from
Urban Air, you will have the ability to unsubscribe from such communications by
contacting us at privacy@urbanair.com. Please include with your unsubscribe
request your first and last name and the email address you wish to unsubscribe
from such communications.


LOCATION AND STORAGE OF INFORMATION

Urban Air controls and operates the Site from locations in the United States. By
using the Site, you consent to the transfer of your Personally Identifiable
Information within and to the United States.


CHILDREN UNDER 13

Our Site is not designed or intended for use by children under 13 and we do not
collect Personally Identifiable Information from children under 13. If we
discover that a child under 13 has provided us with Personally Identifiable
Information, we will delete such information from our systems. Please note that
certain features of our Site allow for the posting of testimonials, photos, and
videos. If you are posting any materials to our Site, you may not post any
materials showing or depicting a child unless you are either the parent and/or
legal guardian of that child and authorized to post such material.


CONTACT US

If you have questions about this Policy, please contact us by email at:
privacy@urbanair.com.


CHANGES TO THIS POLICY

This Policy is current as of the Effective Date set forth above. We may change
this Policy from time to time, so please be sure to check back periodically. We
will post any changes to this Policy on our Site.

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