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SERVICE UPDATE

 * Due to rising volume, there are delivery delays of up to 1-2 days in some
   suburbs. Click here for more information.

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tracking number. Still no results? Please check back later. It can take up to 48
hours for scan details to appear.

PARCEL JOURNEY

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 * Shipment
   created
    * Received in
      Australia

   
 * Delivered

 * Pickup
   Melbourne
   Depot
   Brisbane
   
   Mackay
   
   Cairns
   Depot
   
 * Delivered
 * Delivered
 * Attempted delivery
 * On forward
 * Collection required



Track
Add to Watchlist

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TRACKING NUMBER ALLOCATED

THE SENDER HAS CREATED A SHIPPING LABEL, BUT ARAMEX HAS NOT YET RECEIVED YOUR
PARCEL.

The sender has created a shipping label for your parcel. When it’s ready, an
Aramex courier will pick it up. We’ll send another update when the parcel is in
the hands of an Aramex courier.

×


SENDER IS PREPARING YOUR PARCEL FOR PICK-UP

THE SENDER IS COMPLETING THE FINAL STEPS TO PREPARE FOR PICK-UP. ARAMEX HAS NOT
YET RECEIVED YOUR PARCEL.

The sender is now completing the final steps to prepare your parcel. When it’s
ready, an Aramex courier will pick it up. We’ll send another update when the
parcel is in the hands of an Aramex courier.

×
Economy Delivery


AUTHORITY TO LEAVE SERVICE

Your parcel will be delivered to a safe place

The sender has requested that the courier leave your parcel in a safe place at
your address, if available.

If that's not possible, your parcel will be taken to the nearest collection
point or back to your local Aramex depot. You will be notified via the tracking
page.


×
Economy Delivery


SIGNATURE DELIVERY SERVICE

Your parcel requires a signature upon delivery

The sender has requested a Signature delivery service. When the Aramex courier
arrives at your address, you will need to provide a signature to complete the
delivery.

If that's not possible, your parcel will be taken to the nearest collection
point or back to your local Aramex depot. We'll send you an email or SMS with
more information on where to collect your parcel.

×


STANDARD DELIVERY SERVICE

THE SENDER HAS REQUESTED A SIGNATURE UPON DELIVERY, IF POSSIBLE.

The sender has requested a signature upon delivery, if possible. If the courier
is unable to obtain a signature, your parcel will be left in a safe place at
your address, if available.

If that's not possible, your parcel will be taken to your nearest collection
point or back to the depot. We'll send you an email or SMS with more information
on where to collect your parcel.

×
Economy Delivery


SECURE PIN SERVICE



×


YOUR PARCEL IS READY FOR COLLECTION

We’ve delivered your parcel to your local Parcel Connect collection point.
Please select one of your label numbers below to find out where to collect it.


×


ESTIMATED DELIVERY

 * Deliveries are conducted during business hours, Monday - Friday
 * Excludes weekends and public holidays
 * Transit times are estimated
 * May be affected by factors out of our control
 * May change without notice

×


YOUR DELIVERY HAS BEEN DELAYED

Delivery update: Your parcel is delayed, up to 48 hours. We understand the
importance of receiving your parcels promptly, and we apologise for any
inconvenience this causes. We’re working hard to deliver it as soon as possible.

Updates can be found at our Service Updates page.

Updates can be found at our Service Updates page.

Tracking number
MS0012162902
Economy Delivery
Authority to Leave
Estimated delivery

Onboard with courier
Delivery within 24 hours
Estimated delivery
Refresh time
Your parcel has been
Delivered
Missed delivery
Calling card left
Missed delivery
Arrange Redelivery
Sorry your delivery is delayed
Parcel delayed
Sorry we're running late
Parcel delayed
Unable to deliver
Return to sender
Ready for collection at
Parcel Connect
Sorry, we have run
Out of time today
Your parcel has been
On forwarded
× Delay: Due too................... please check again in ......... sorry for
any inconveniance.
Status
Location
Date/time
Onboard for delivery
Your parcel is onboard with your local courier and will be delivered to you
within the next 24 hours.
Location
Cairns
Date/time
10/12/2024
17:06:13
Picked up from sender
Our courier has picked up your parcel from the sender. You will receive updates
as your parcel moves through the delivery network.
Location
Melbourne
Date/time
02/12/2024
17:15:49

Tracking history

MAILMAN CUSTOMERS

For deliveries into regional areas, ‘signature obtained’ delivery trace may be
referring to receipt by our on-forwarder and not final destination.

Can't find your parcel above or want to ask a question?

Submit parcel enquiry

FREQUENTLY ASKED QUESTIONS

TRACKING MY PARCEL

HOW CAN I TRACK MY PARCEL WITHOUT A TRACKING NUMBER?

Unfortunately, you cannot track your parcel without a tracking or label number.
If you are unsure of what this number is, please contact the sender.

WHY HAS MY TRACKING NOT UPDATED?

It may appear your parcel has not moved due to service delays or unexpected
events that that can disrupt our transportation networks. However, we assure you
our team are busy making sure your parcel gets to where it needs to go.

HOW DO I GET PROOF OF THE DELIVERY?

Please submit an enquiry to our Customer Service team or to the sender to
retrieve your proof of delivery.

IT SAYS MY PARCEL HAS BEEN DELIVERED, BUT I HAVEN’T RECEIVED IT.

We’re sorry to hear your parcel can’t be located. If you’ve received a
notification that your parcel has been delivered, we recommend checking with
your neighbours or your building manager who may have received it on your
behalf.

RECEIVING MY PARCEL

CAN I ARRANGE A DELIVERY FOR A SPECIFIC TIME?

Unfortunately we cannot guarantee your delivery for a specific time.

CAN I CHANGE THE DELIVERY ADDRESS OF MY PARCEL?

You can arrange to have your parcel delivered to a new address (fees may apply).
You can do this on the arrange a re-delivery page.

HOW DO I ARRANGE A REDELIVERY?

If you missed a delivery and received a calling card, please click here to book
your redelivery.

WHAT IF MY PARCEL ARRIVES DAMAGED?

We’re sorry to hear your parcel has arrived damaged. Please reach out to the
sender as soon as possible to advise them of the damage and also lodge an
enquiry with us within 24 hours. We will work closely with them to resolve this
for you. Conditions of carriage will also apply.

WHY WAS MY PARCEL RETURNED TO THE SENDER?

Your parcel may have been returned to the sender for various reasons such as a
requested return, incomplete or incorrect address, or multiple failed delivery
attempts. Please reach out to your sender for more information.

WHY DID MY PARCEL GET TAKEN TO A COLLECTION POINT?

Your parcel may have been taken to your nearest collection point for one of many
reasons such as, no one available to accept the delivery and there was either no
safe place to leave the parcel or a signature/PIN was required to complete the
delivery. Our Courier Franchisee would have left a calling card at the address
with instructions on where to collect your parcel from. Please bring your photo
ID and label number to collect your parcel successfully. You may also prefer to
receive notifications via email.

ARAMEX DEPOTS

 * Adelaide
 * Albury
 * Ballarat
 * Bendigo
 * Brisbane
 * Cairns
 * Canberra
 * Capricorn Coast
 * Central Coast
 * Coffs Harbour
 * Devonport
 * Geelong
 * Gold Coast
 * Hobart
 * Launceston
 * Mackay
 * Maryborough
 * Melbourne
 * Newcastle
 * Northern Rivers
 * Orange
 * Perth
 * Port Macquarie
 * Riverina
 * Sunshine Coast
 * Sydney
 * Toowoomba
 * Townsville
 * Wide Bay
 * Wollongong

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WHY ARAMEX

 * About us
   
 * Our customers
 * Our awards
 * Our community

CONTACT US

OUR SERVICES

 * Send your parcel
 * National satchels
 * eBay sellers
 * Calling card left

FRANCHISE

 * Aramex franchise
 * Courier franchise opportunities
 * Regional franchise opportunities

PROUDLY SUPPORTING

 * Beyond Blue
 * Cancer Council

TERMS AND CONDITIONS

 * Privacy policy
 * Privacy collection statement
 * Terms of use
 * Conditions of carriage

© Aramex (Australia)