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What Sky Broadband can you get?
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You've selected an offer from Compare the Market.
FAQs
1. How long will my broadband installation take?
When you sign up to Sky Broadband there are two different ways you can get
started:
* If you already have an active line - an engineer won't be needed and you can
connect your Sky Hub yourself on the install date.
* If you don't already have an active line - an Openreach engineer will need to
install your broadband service. This includes replacing a master socket if
the existing one is faulty, or installing a new one if needed. It's worth
noting, however, that they will not move an existing socket.
2. Why can't I see any Ultrafast products?
Our Ultrafast products may not have reached your address yet. Openreach are
rolling out a new 'full fibre' technology across the UK which will support the
highest speeds. In the meantime, you can take advantage of our Superfast
packages and then switch seamlessly once Ultrafast becomes available.
3. Will you contact my current provider to cancel on my behalf?
If you're with BT, TalkTalk, EE, Vodafone or Plusnet; we'll contact your
provider for you.
If you're a Virgin Media customer, you'll need to contact them to cancel your
services once your Sky Broadband is active.
4. I don't make calls, why do I need line rental?
All our broadband services are inclusive of landline rental and Sky Pay As You
Talk (£0pm) as standard.
5. I already have a router, can I use the same one when I join Sky?
When you join Sky, you will be sent a new compatible Sky Hub, which allows you
to check your speeds and connected devices online or through the My Sky app.
It also allows our tech team to carry out checks if there are any problems with
your service.
6. Can I keep my existing phone number?
Yes. In most cases you can keep your current phone number.
We'll let you know if we need to provide you with a new number when you place an
order for Sky Broadband.
7. If I already have an active phone line and broadband provider, do I need to
pay for a new one?
If you already have an active service, you'll be happy to know that Sky will
take over the line at no extra cost.
8. What is Sky Broadband Boost?
We know that having a reliable connection is very important to you - and with
Sky Broadband Boost we ensure that your connection is top notch and hassle-free.
That means:
* We'll make sure you have WiFi in every room of your house or get your money
back for Boost
* We'll make sure you get our best Broadband Hub
* You get engineer visits at a time that suits you - even in the evenings or at
weekends - at no extra cost
* We'll run daily checks on your line. If it's not up to scratch, we'll text
you to let you know we're fixing it fast
* If your broadband drops out and you're a Sky Mobile customer, we'll put 2GB
in your Sky Mobile Piggybank
9. What are Sky Broadband Boost daily line checks?
We will check your line every night between 12-3am.
If we detect any speed or stability issues, we'll run a line test and raise a
fault so you don't need to.
This means your internet may drop out for around 90 seconds, but only if we
detect any speed or stability issues.
Here's the legal bit
SKY BROADBAND
--------------------------------------------------------------------------------
Sky TV (Sky Signature): £27 pm with a new 18-month minimum term. Prices may
change during this period. Standard price (currently £32pm) applies when not
signing up to a new min term or outside of min term. Prices may change during
this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing
Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra.
Subject to status. Upfront payment may be required. General: Selection of
shows/series available & varies each month. Requires Sky box connected to
broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to
TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned
at the end of the relevant subscription. You own the Sky dish. Prices may vary
if you live in a flat. You must get any consents required (e.g. landlord’s). UK,
Channel Islands and Isle of Man residential customers only. Email address
required so we can keep in touch about your services. Calls to Sky cost 7ppm
plus your provider’s access charge. Correct at Wednesday 4 March. Further terms
apply.
All Sky Q kit is loaned to you at no cost and must be returned at the end of
your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB
box: 1.7TB personal storage. 300GB storage reserved by Sky.
Sky Broadband Essential Plus: Includes Sky Broadband Boost (excluding Wifi
guarantee and Sky Broadband Buddy). Sky Network areas only. Speeds vary
significantly by location. Average download speed: 11Mb/s. Average upload speed:
0.8Mb/s. Remote line monitoring may involve up to 90 second daily outage. Lines
are monitored for instability and speed degradation. Sky Mobile customers will
receive 2GB of data credited to their Sky Piggybank for each full outage of 30
mins or longer capped at three credits per calendar month and 18 credits in any
18 month period (allow 24 hours for credit to be applied).
Sky Broadband Superfast: Available in Sky Fibre Areas only. Average download
speed: 59Mb/s. Average upload speed: 16Mb/s. Speeds vary by location. You will
receive the fastest Sky Fibre service available in your area.
Sky Broadband Superfast 35: Available in Sky Fibre Areas only. Average download
speed: 36Mb/s. Average upload speed: 9Mb/s. Speeds vary by location. You will
receive the fastest Sky Fibre service available in your area.
Price Freeze on Sky Broadband: Offer ends: 29/09/2022. Available to customers
signing up to new 18-month minimum term. Price fixed for 18 months. Offer
excludes chargeable calls. Sky fibre areas only. Standard prices apply after 18
months; currently: Sky Broadband Superfast 35: £30.50pm; Sky Broadband
Ultrafast: £32pm; Sky Broadband Ultrafast Plus: £42pm; Sky Broadband Gigafast:
£52pm; & Sky Pay As You Talk: £0pm. This offer isn’t available with any other
offers. UK, Channel Islands and Isle of Man residential customers only.
Sky Broadband Ultrafast Plus Speed Guarantee: If, after the first 14 days after
activation, the download speed to your hub drops below 400Mb/s for 3 consecutive
days or more, you can claim money back by calling Sky. You must be within your
minimum term and can claim twice within it. Money back will be 1 month’s Sky
Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if
within the first 30 days of activation, set up costs too. Total loss of service
and Major Service Outages do not count towards 3 day periods. Speed check must
be done using sky.com/mybroadband, the MySky app or by speaking to one of our
service advisors. See sky.com for more details, usage policies and to check your
speeds.
Sky Broadband Ultrafast Speed Guarantee: If, after the first 14 days after
activation, the download speed to your hub drops below 100Mb/s for 3 consecutive
days or more, you can claim money back by calling Sky. You must be within your
minimum term and can claim twice within it. Money back will be 1 month’s Sky
Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if
within the first 30 days of activation, set up costs too. Total loss of service
and Major Service Outages do not count towards 3 day periods. Speed check must
be done using sky.com/mybroadband, the MySky app or by speaking to one of our
service advisors. See sky.com for more details, usage policies and to check your
speeds.
Sky Broadband Superfast 35 & Superfast Speed Guarantee: Selected Sky fibre areas
only. If, after the first 14 days after activation, the download speed to your
hub drops below your guaranteed minimum download speed, for 3 consecutive days
or more, you can claim money back by calling Sky. You must be within your
minimum term and can claim twice within it. Money back will be 1 month’s Sky
Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if
within the first 30 days of activation, set up costs too. Total loss of service
and Major Service Outages do not count towards 3 day periods. Speed check must
be done using sky.com/mybroadband, the MySky app or by speaking to one of our
service advisors. See sky.com for more details, usage policies and to check your
speeds.
Sky Broadband Boost: Available as optional add on to Sky Broadband Superfast 35,
Superfast, Ultrafast, Ultrafast Plus or Gigafast customers only. Remote line
monitoring may involve up to 90 second daily outage. Lines are monitored for
instability and speed degradation. Sky Broadband Buddy app requires activation.
Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile
customers will receive 2GB of data credited to their Sky Piggybank for each full
outage of 30 mins or longer capped at three credits per calendar month and 18
credits in any 18 month period (allow 24 hours for credit to be applied).
Customers with Sky Broadband Boost must claim under Sky Broadband Boost for Wifi
Guarantee and cannot claim under Wall to Wall WiFi Guarantee.
Wall to Wall WiFi Guarantee: Requires Sky Broadband: Superfast 35 / Superfast /
Ultrafast / Ultrafast Plus / Gigafast and Sky Broadband Hub. Sky Fibre areas.
Min. 3Mb/s in up to 12 rooms, including up to 5 bedrooms, or money back. Refund
on one month’s Broadband subscription credited to your Sky account. Claim once
any time during 18-month min. term after first 14 days. Wall to Wall Wifi
Guarantee does not cover gardens or any external rooms, buildings or structures
such as sheds or garden offices. One claim per address. Claim valid only if
using Sky router and booster(s). Sky kit is loaned to you at no cost and must be
returned at the end of the broadband subscription. Not available with Sky
Broadband Essential Plus or in conjunction with Sky Broadband Boost. See
sky.com/walltowallwifi.
WiFi Guarantee: Requires Sky Broadband: Superfast 35 / Superfast / Ultrafast /
Ultrafast Plus / Gigafast & Boost. Sky Fibre areas. Min. 3Mb/s or money back.
Claim any time during 18 month min. term. Refund on Boost subscription paid
during current min. term up to date of claim. One claim per address. Claim only
valid if using Sky router and booster(s). See sky.com/boostwifi. Not available
with Sky Broadband Essential Plus.
WiFi Guarantee: Requires Sky Broadband: Superfast 35 / Superfast / Ultrafast /
Ultrafast Plus / Gigafast & Boost. Sky Fibre areas. Min. 3Mb/s or money back.
Claim any time during 18 month min. term. Refund on Boost subscription paid
during current min. term up to date of claim. One claim per address. Claim only
valid if using Sky router and booster(s). See sky.com/boostwifi. Not available
with Sky Broadband Essential Plus. Customers with WiFi Guarantee under Sky
Broadband Boost cannot claim under Wall to Wall WiFi Guarantee.
Broadband safe switching: No engineer required for most customers: Excludes
customers who need a new phone line or fibre installation at their property.
Sky Broadband general: External factors such as internet congestion and home
wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com
for more details, usage policies and to check your speeds. Subject to status.
Upfront payment may be required. Non-standard set-up may cost extra. Prices may
vary if you live in a flat. You must get any consents required (e.g.
landlord's). UK, Channel Islands and Isle of Man residential customers only. No
traffic management policy for Sky Broadband. See
sky.com/shop/terms-conditions/broadband for more details and our Usage Policies.
Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at
the end of the broadband subscription. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Broadband Ultrafast: Subject to status. Speeds vary by location. Sky
Broadband Ultrafast is available to 32% of UK homes. Not available to customers
without a mobile signal at home or reliant on their landline for emergency
services. Talk service uses your broadband connection to make calls. Average
speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown
for fixed line connection to your Hub; excludes WiFi performance which varies by
device and home environment.
Sky Broadband Ultrafast Plus: Subject to status. Speeds vary by location. Sky
Broadband Ultrafast Plus is available to 24% of UK homes. Not available to
customers without a mobile signal at home or reliant on their landline for
emergency services. Sky Talk provided as Internet Calls as standard and uses
your broadband connection to make calls. Average speeds: 500Mbps (download) and
60Mbps (upload). Average download speed: shown for fixed line connection to your
Hub; excludes WiFi performance which varies by device and home environment.
Ultrafast Plus is 10 x faster than standard fibre claim: comparison: average
download speed of: Sky Broadband Ultrafast Plus (500Mbps) vs standard Fibre
(46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the
Cabinet broadband (FTTC) is the standard fibre service available to the majority
of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk),
published 17 December 2020)
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance
report May 2020. <br><br> Award-winning Customer Service: Choose Broadband
Awards: Winner of Best Customer Service for 2022. See Choose Broadband Awards
2022 Winners.
Sky Broadband and Talk: New 18 month minimum terms for Sky Broadband, Sky Talk
and Sky Broadband Boost (except when Sky Broadband Essential Plus is taken and
Sky Broadband Boost is included). Separate contracts apply for Sky Broadband and
Sky Talk. Set-up fee of £9.95 router delivery plus £10 connection fee may be
required. Prices may change during your contract. Standard prices apply after 18
months, currently £35pm for Sky Broadband Essential Plus; £35.50pm for Sky
Broadband Superfast 35; £35.50pm for Sky Broadband Superfast; £40pm for Sky
Broadband Ultrafast; £50pm for Sky Broadband Ultrafast Plus; £60pm for Sky
Broadband Gigafast; £0-£14pm Sky Talk; and £5pm for Sky Broadband Boost (unless
Sky Broadband Essential Plus taken).
.
Sky Broadband Boost and Sky Talk Offer: Offer ends 31/03/22. Saving on Sky Talk
Evening and Weekend Extra and Sky Talk Anytime Extra products only when taken
with Sky Broadband and Sky Broadband Boost. Existing Sky customers and new
customers purchasing Sky Broadband with Sky Glass not eligible. Offer not
available with any other offers.
Sky Broadband Boost and Sky Talk Evening and Weekend Extra Offer: Sky Talk
Evening and Weekend £2 per month (pm) for 18 months when purchasing Sky
Broadband and Sky Broadband Boost (£5pm). Prices may change during this period.
18-month minimum terms for Sky Broadband Boost and Sky Talk. Standard prices
apply after 18 months, currently £5pm for Sky Talk Evening and Weekend and £5pm
for Sky Broadband Boost.
Sky Broadband Boost and Sky Talk Anytime Extra Offer: Sky Talk Anytime Extra
£7pm for 18 months when purchasing Sky Broadband and Sky Broadband Boost (£5pm).
Prices may change during this period. 18-month minimum terms for Sky Broadband
Boost and Sky Talk. Standard prices apply after 18 months, currently £12pm for
Sky Talk Anytime Extra and £5pm for Sky Broadband Boost.
Sky Broadband Gigafast: Subject to status. Speeds vary by location. Sky
Broadband Gigafast is available to 24% of UK homes. Not available to customers
without a mobile signal at home or reliant on their landline for emergency
services. Sky Talk provided as Internet Calls as standard and uses your
broadband connection to make calls. Average speeds: 900Mbps (download) and
90Mbps (upload). Average download speed: shown for fixed line connection to your
Hub; excludes WiFi performance which varies by device and home environment.
Gigafast is 25 x faster than our standard fibre claim: Comparison of average
download speed of Sky Broadband Gigafast (900Mbps) vs Sky Broadband Superfast 35
(36Mbps).
Sky Broadband Gigafast Speed Guarantee: If, after the first 14 days after
activation, the download speed to your hub drops below 600Mb/s for 3 consecutive
days or more, you can claim money back by calling Sky. You must be within your
minimum term and can claim twice within it. Money back will be 1 month’s Sky
Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if
within the first 30 days of activation, set up costs too. Total loss of service
and Major Service Outages do not count towards 3 day periods. Speed check must
be done using sky.com/mybroadband, the MySky app or by speaking to one of our
service advisors. See sky.com for more details, usage policies and to check your
speeds.
GENERAL & FURTHER TERMS
--------------------------------------------------------------------------------
Subject to status. Upfront payment may be required. Prices may go up during your
subscription. Non-standard set-up may cost extra. Prices may vary if you live in
a flat. Sky functionality requires two satellite feeds. You must get any
consents required (e.g. landlord's). Under 5 minutes was the average time to
recontract online based on orders placed from January to September 2021.
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