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Submission: On May 16 via api from ES — Scanned from ES

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SIGNING

Find answers to your eSignature signing questions.


 * 732 Topics
 * 1,936 Replies

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732 TOPICS

Recently Active
Most Replies Most views Newest First
M

mahmood nasrullaNewcomer
asked in Signing

ISSUE WITH DOCUSIGN


we are facing many issues with docusign today such as application error and
people cant sign a document, recipient sequence, any idea what is happening?

01
K

28 minutes ago
OkkeNewcomer
asked in Signing

BATCH (BULK) SIGNING INVOICES


Hi all, Due to an internal workflow change I am now tasked to countersign
invoices from my reports in the region. A high volume of small invoices. It’s
purely an administrative function. Opening and signing invoice by invoice is
quite time consuming (and tedious). Is there a way to just select the range of
invoices and batch or bulk sign them? Any help appreciated, would be a huge time
saver! Best Okke

00

54 minutes ago
B

bstrakovaNewcomer
asked in Signing

ONE DOCUMENT / TWO CERTIFICATES


Hey! Could you help me with how to deal with a situation when you have several
signatures on a document but one was missing so you sign and upload it again. Is
it possible to merge / are there any other options?thanks

00
B

1 hour ago
U

UweMeyerNewcomer
asked in Signing

DYNAMIC PDF RELEASE IN DMS ?


Is it possible to release dynamic PDFs, i.e. PDFs with fillable fields, via
Docusign in order to make them available in a document management system
according to ISO9001?

00
U

4 hours ago
L

Lemon PeelerNewcomer
asked in Signing

NEW USER SIGN AND PRINT QUESTIONS


As a very new user we have a few questions. Our accountant requires a DocuSign
signature prior to submitting annual income tax returns. We have setup a
DocuSign account but have the following questions: Two of our adopted signatures
were originally uploaded files of our actual signatures. However, one of the
signatures displays extremely small (it is a little longer) on the signed
document. Is there a way to enlarge the signature in DocuSign so it is more
legible on the signed document? How do we download the documents from our
account? We can see the signed documents, but when trying to download we get a
webpage indicating a lack of authentication. When creating our account for the
community, it does not ask us to setup a password. Is that normal? Thank you so
much for any assistance.

03
L

8 hours ago
N

nriddlemillsNewcomer
asked in Signing

NOT ADOPTING MY SIGNATURE


The word “docusign” is being inserted on the signature line when I try to sign.
My profile has my signature and intials but they are not being inserted into
documents. Also - I do not get the prompt to adopt or change my signature while
on the active document I’m trying to sign. I’m desperate to get this corrected
so as the document I need to sign is due in 3 days.

01
C

11 hours ago
D

Diego OleaNewcomer
asked in Signing

SIGNATORIES DO NOT RECEIVE A COPY OF SIGNED DOCUMENTS WHEN THE DOCUMENTS ARE
COMPLETED, THEY JUST RECEIVE A NOTIFICATION THAT THE DOCUMENT WAS EXECUTED, HOW
TO SEND THEM COPIES OF THE DOCUMENTS THEY SIGNED-OFF, NOT ALL OF THEM?


Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?

01
C

11 hours ago
J

Jorge.ManzanoNewcomer
asked in Signing

CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED


Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4
recipients to complete, later it was voided (two days later) three of them
completed before it was voided, the customer who did not sign the envelope still
receives reminders to complete it but how if it was voided? Could you please
advise? Thank you!

03
C

12 hours ago
D

DawnllbNewcomer
asked in Signing

MISSING SIGNED DOCUMENTS


Hi. We use DocuSign quite often in our university. This semester, I’ve signed
several forms for students in another department. Once I complete the DocuSign,
I see a pop-up stating the completed document was saved to my account and it
asks if I want to see it now or log out. I usually log out, but this afternoon,
I wanted to see the completed document and it does not exist in my account.
Then, I searched for the other student forms I signed this semester, and they
weren’t in my account either. How can I keep a copy of what I sign when someone
else sent me the envelope for signature? I assume I am not listed to receive a
completed copy within the envelope. ?? :/ Since I am advising these students, I
need a copy of the forms I’ve signed. Any advice is greatly appreciated.
Sincerely, Dawn

02
N

13 hours ago
M

Mskittie23Newcomer
asked in Signing

I AM TRYING TO DO A NAME CHANGE


I am trying to do a name change through Docusign. But it is supposed to have two
signatures one of my old name and one of my new. But it keeps putting my old
name in both spaces. I have tried everything to get the signature with my new
name but I can’t seem to get it. Help please.

02
N

14 hours ago
A

Angela WNewcomer
asked in Signing

DOCUMENTS


I am unable to recieve documents directly to my docusign. Typically when someone
sends me something to sign or view, I can usually find it in the Action Required
tab. However, lately it has not shown up there. I get the notification in email
that I have a document, but its not listed where it normally is. The only way to
access documents that have been sent to me is through email. How can I fix this?

013
N

14 hours ago
S

snickHHS0514Newcomer
asked in Signing

AFTER CREATION NOTHING HAPPENS


I am new to this and just created a new account in MS Word 10 minutes ago, but
nothing is happening. the screen in literally blank. here is the path to
nowhere:
partner.docusign.net/partners/msword/word/accountserver?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwAA21bEUHTcSAgAAGfdC1F03EgCANtqxnPTJ4NLjKfgQbYA2kkVAAcAAAAYAAEAAAAFAAAADQAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwIgAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwMAAA21bEUHTcSBIAAQAAAAsAAABpbnRlcmFjdGl2ZQ.HehcM5OIkZaRUSaw2k4u6dnYgNEzbddrYFAEDCmfCuPO12cMf7D0-rDVPvpuZK3Y-8X2u3BdP7SCXwwsfXmUCNRYADeQWqHIj5bAsDvaL6RMyfAAe0Si_3ZU6bZQTEH_fE4t3PbcCs8PnrARsYZHgZRBG4k-VaVPpSUOapZSdLcb4dWQnRplKHyi_9cxhe6iqSSBWNthVbXhQwayhyI_YCv0NqRwEpFJaAlZTJC4g7XCkr7S2wmBDj4EXwjgvGNOjjYC5zaeuuZcI9itRlENnKXmOpvR-Zhr32aav7PE983e3ahHHloffAuQuH9GizjJjdwtE-Ybv-eTUGDIMMI7sw&state=2_w_production_en-US

01
N

14 hours ago
JennKNewcomer
asked in Signing

"FROM" CHANGED TO SOMEONE ELSE


I created an “envelope” and sent it to my Clients. They had changes they needed
made and when I went back to update it (“correct” it), it appears I’m no longer
the creator of that “envelope.” Not sure what happened.

03
D

14 hours ago
D

Dianne GNewcomer
asked in Signing

REPEAT DOCUMENT NOTIFICATIONS


In the last 2 days I am receiving repeated notifications of documents either
being viewed or completed. These are things I have already received. I have
received the notifications 4-5 times each on some of them. What is the issue and
how can I stop it?

14
G

16 hours ago
2

2AspenNewcomer
asked in Signing

TEXT NOT APPEARING ON DOCUMENT WHEN SENDING. PLEASE ADIVSE. I HAVE TRIED
MULTIPLE TIMES.


I am adding text to a document but when it is sent the recipient is telling me
it is blank. I have tried numerous times but it keeps happening. Please advise!

03
N

16 hours ago
M

MTIAANewcomer
asked in Signing

DELAY IN RECEIVING COMPLETED ENVELOPES


I sent an envelope to two people to sign simultaneously, and then back to my
manager when the envelope was complete. Both signers signed the document, but we
received no notification of them viewing the document or completing the envelope
until 13 hours after it was complete. In this 13 hour period where it was signed
by all parties, when I, the sender, went in to view the status, it was still
‘waiting’ with the assigned signers. This was a time-sensitive matter, and the
lag time pushed us out an entire day. Does anyone else have this problem/is
there a way to mitigate it?

02
N

16 hours ago
C

ChalanahjNewcomer
asked in Signing

START SIGNING PROCESS AGAIN ERROR


I have sent an envelope to someone, they are able to open the envelope and
complete the document, once they select complete, an error message pops up
stating that they have to start the signing process again and won’t allow the
document to be signed. Is there a way to fix this error. I have sent the same
document multiple times as well and the recipient gets the same error message.

02
N

16 hours ago
S

San Juanita MunizNewcomer
asked in Signing

DIRECTOR OF MEDICAL OFFICE OPERATIONS CREDENTIALING


I received an email form your requesting signature on a document but I do not
see any document was sent

04
A

16 hours ago
J

jdfoodObserver
asked in Signing

HOW TO RECEIVE A DOCUMENT TO SIGN


Someone is sending me a document to sign, but it opens in my phone (illegible)
instead of on my MAC laptop. How do it get it to stay on my laptop. I get the
message directly on my email that I opened on my laptop. thank you.

00
J

17 hours ago
T

txredgalNewcomer
asked in Signing

FINASTRA DEPOSIT PRO, DOCUSIGN AND TOPAZ SIGNATURE PAD


We are trying to implement the ability for customers to sign documents generated
in Finastra Deposit Pro using a Topaz signature pad. We have followed
instructions from Finastra, DocuSign and Topaz, however when generating the
documents in Deposit Pro and choosing to send esign export the documents are
being sent to the customer’s email and not the signature pad. Any help would be
appreciated.

02
T

17 hours ago
A

AlcastleinvNewcomer
asked in Signing

MIDDLE NAME SHOWING IN MY DOCUSIGN ID CARD WHICH IS NOT MY MIDDLE NAME


My document ID name shows a middle name that’s not mine the signature doesn’t.
How do i delete the middle name ? There’s no middle name on my user profile and
settings. Pls help

01
A

18 hours ago
RobloxNewcomer
asked in Signing

UNAVAILABLE FOR LEGAL REASONS?


I can't open my document Error message: 451 Unavailable For Legal Reasons: The
requested resource is unavailable due to legal reasons. What happened to my
document? It's just a normal document for my online store project.

21
M

18 hours ago
P

Philipp LandmannNewcomer
asked in Signing

ONLY DEFINED PERSONS RECEIVE COMPLETED DOCUMENT?


Hello, is it possible that only some defined persons receive the completed
document but not every signer? In our use case every signer has to input his
birth date and the completed document should only be sent to one defined
receiver who can access the document.

02
D

19 hours ago
M

MichealAnusNewcomer
asked in Signing

I DIDN'T GET THE DOCUMENT


someone sent me a document with my email before i made my account now i made my
account with that email but i didn't get the document. How do i fix this?

22
D

19 hours ago
C

CUCNewcomer
asked in Signing

NEEDS TO SIGN AND NEEDS TO VIEW OPTIONS?


Hi quick question… If Party A, the recipient of a Docusign envelope, needs to
sign Document A, but only needs to view Document B (and not to “approve” it -
just to view it) is it possible to have Document A and Document B in the same
envelope, or do they need to be in separate envelopes? Otherwise the only option
seems to have two separate entries for Party A in the routing order (depending
on whether they are signing or viewing a document) which is a bit clunky, but
seems to be the only option available... Many thanks in advance for your
thoughts!

02
C

21 hours ago
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