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Effective URL: https://www.canadapost-postescanada.ca/cpc/en/support/kb/general-inquiries/general-information/legal-terms-of-use-and-conditions
Submission: On April 06 via manual from FR — Scanned from CA
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COMPLETE CUSTOMS FORM
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SEND MONEY
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INTERNATIONAL MONEY TRANSFER (MONEYGRAM)
Send affordable, international money transfers all over the world.
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PREPAID RELOADABLE CARDS
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FIND A RATE AND SHIP
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SNAP SHIP
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EST 2.0
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Learn about U.S. and international shipping speeds and features.
* Small Packet – USA
SMALL PACKET – USA
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SMALL PACKET INTERNATIONAL – AIR OR SURFACE
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TRACKED PACKET – USA
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TRACKED PACKET – INTERNATIONAL
* Expedited Parcel – USA
EXPEDITED PARCEL – USA
* International Parcel – Air or Surface
INTERNATIONAL PARCEL – AIR OR SURFACE
* Xpresspost – USA
XPRESSPOST – USA
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XPRESSPOST – INTERNATIONAL
* Priority Worldwide
PRIORITY WORLDWIDE
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled restrictions by country
* Estimate duties and taxes
ESTIMATE DUTIES AND TAXES
Estimate duties and taxes
* Find customs codes
FIND CUSTOMS CODES
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COMPLETE CUSTOMS FORM
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TRACK A PACKAGE
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ACCESS OUR QUICK TOOLS
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Have us pick up packages from your business for shipping.
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SIMPLIFY RETURNS
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CUSTOMER RETURN POLICY
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Business Matters blog.
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REACH EVERY MAILBOX
Create a direct mail campaign online or with the help of a partner.
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PRECISION TARGETER
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* Get to the tool
Get to the tool
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Create a mailing plan
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SNAP ADMAIL
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FIND A PARTNER
* Precision Targeter
PRECISION TARGETER
Precision Targeter
* Discover similar customers
DISCOVER SIMILAR CUSTOMERS
Effectively target potential customers using postal code data.
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SEND PERSONALIZED MAIL
Launch a campaign with personalized, addressed direct mail.
* Why direct mail marketing?
WHY DIRECT MAIL MARKETING?
Our research shows how direct mail supports marketing campaigns.
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AUDIENCE INSIGHTS AND SOLUTIONS
Access targeted customer lists to boost your sales.
* Rent our prospect lists
RENT OUR PROSPECT LISTS
Use the most current address data to target and segment customers.
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NCOA MOVER DATA
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CLEAN YOUR CUSTOMER LISTS
Learn about services that increase the accuracy of customer data.
* NCOA mover data service
NCOA MOVER DATA SERVICE
* Get audience insights
GET AUDIENCE INSIGHTS
Analyze campaign data to optimize future campaigns.
* License our data
LICENSE OUR DATA
Use our data products to create your campaign mailing lists.
* Get marketing resources and articles
GET MARKETING RESOURCES AND ARTICLES
Business Matters blog.
* E-commerce
E-COMMERCE
Learn about services to support your online business for customers.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* E-commerce Innovation Awards
E-COMMERCE INNOVATION AWARDS
* Enhance your e-commerce operations
ENHANCE YOUR E-COMMERCE OPERATIONS
Learn about services to enable online purchase, delivery and returns.
* Verify customer addresses
VERIFY CUSTOMER ADDRESSES
Integrate AddressComplete™ to improve your online checkout experience.
* Display rates and delivery dates
DISPLAY RATES AND DELIVERY DATES
Integrate shipping costs and speeds directly in your online checkout.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Provide parcel tracking
PROVIDE PARCEL TRACKING
Add tracking to your website and let customers track their purchase.
* Ship from a store
SHIP FROM A STORE
Ship online purchases to customers from the closest retail store.
* Deliver to a post office
DELIVER TO A POST OFFICE
Offer post office pickup of purchases to your customers.
* Simplify returns
SIMPLIFY RETURNS
Create the best returns experience for your customers.
* Integrate with our APIs
INTEGRATE WITH OUR APIS
Use free APIs to integrate our services directly with your website.
* Get e-commerce resources and articles
GET E-COMMERCE RESOURCES AND ARTICLES
Business Matters blog.
* Small business
SMALL BUSINESS
Learn about shipping tools and discounts tailored for small business.
* Shipping discounts
SHIPPING DISCOUNTS
Learn about savings program discount levels.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* Exclusive discounts
EXCLUSIVE DISCOUNTS
* Direct mail discounts
DIRECT MAIL DISCOUNTS
Learn about small business savings on direct mail marketing campaigns.
* Snap Ship
SNAP SHIP
Create shipping labels online and access discounted rates.
* Postal services
POSTAL SERVICES
Learn about mailing services to support your business operations.
* Mailing
MAILING
Learn about services to manage your business mailings.
* Get business letter discounts
GET BUSINESS LETTER DISCOUNTS
Learn about savings on large-volume business correspondence mail.
* Send publications
SEND PUBLICATIONS
Access lower postage rates on magazines, newspapers and newsletters.
* Prepaid reply mail
PREPAID REPLY MAIL
Include postage-paid return mail as part of direct mail campaigns.
* Design and track reply mail
DESIGN AND TRACK REPLY MAIL
* Forward your mail
FORWARD YOUR MAIL
Forward mail to a new or temporary address.
* Hold your mail
HOLD YOUR MAIL
Temporarily stop mail delivery to your address.
* Register your mail
REGISTER YOUR MAIL
Pay a flat rate for Registered Mail™ and get a signature upon arrival.
* Money services and prepaid cards
MONEY SERVICES AND PREPAID CARDS
Learn about worldwide money transfers and buying secure, prepaid cards.
* Money orders
MONEY ORDERS
Send certified cashable documents securely through the mail.
* Prepaid credit cards
PREPAID CREDIT CARDS
Buy prepaid cards at the post office for shopping and travel.
* Gift cards and prepaid products
GIFT CARDS AND PREPAID PRODUCTS
Buy gift cards and phone vouchers at the post office.
* Find a post office
FIND A POST OFFICE
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RENT A POST OFFICE BOX
Get your business mail delivered to a secure Postal Box.
* Digital mail and document sharing
DIGITAL MAIL AND DOCUMENT SHARING
Send pay statements and tax forms or large files to employees securely.
* Share confidential files digitally (Connect)
SHARE CONFIDENTIAL FILES DIGITALLY (CONNECT)
Securely send messages and documents outside your corporate firewall.
* Send digital mail securely
SEND DIGITAL MAIL SECURELY
Send customers and employees bills and statements to a secure inbox.
* Verify customer identity
VERIFY CUSTOMER IDENTITY
Setup Digital Proof of Identity to protect against fraud and theft.
* Purchase stamps and meters
PURCHASE STAMPS AND METERS
Choose your postage and save on frequent or large business mailing.
* Shop
SHOP
Shop for stamps, shipping supplies and collectibles.
* Request a parcel locker
REQUEST A PARCEL LOCKER
Get a free parcel locker installed in your building for residents.
* Billing and Invoices
BILLING AND INVOICES
Learn how to build customized invoices for your business.
* Articles and resources
ARTICLES AND RESOURCES
Access articles with ideas and tips to support your business operations.
* All posts in shipping
ALL POSTS IN SHIPPING
* Shipping articles
SHIPPING ARTICLES
* Shipping resources
SHIPPING RESOURCES
* Shipping events
SHIPPING EVENTS
* All posts in marketing
ALL POSTS IN MARKETING
* Marketing articles
MARKETING ARTICLES
* Marketing resources
MARKETING RESOURCES
* Marketing events
MARKETING EVENTS
* All posts in e-commerce
ALL POSTS IN E-COMMERCE
* E-commerce articles
E-COMMERCE ARTICLES
* E-commerce resources
E-COMMERCE RESOURCES
* E-commerce events
E-COMMERCE EVENTS
OUR COMPANY
Learn about Canada Post and shipping service alerts.
* About us
ABOUT US
Learn about our management team and corporate initiatives.
* Our leadership
OUR LEADERSHIP
Learn about our leadership behaviours and teams.
* Senior management team
SENIOR MANAGEMENT TEAM
Learn about the members of our senior management team.
* Corporate governance
CORPORATE GOVERNANCE
Learn about the Board of Directors, our principles and policies.
* Role of the Board
ROLE OF THE BOARD
* Directors' biographies
DIRECTORS' BIOGRAPHIES
* Directors' committees
DIRECTORS' COMMITTEES
* Board diversity
BOARD DIVERSITY
* Travel and hospitality policy
TRAVEL AND HOSPITALITY POLICY
Learn about the Board and senior management members spending policy.
* Travel and hospitality expenses
TRAVEL AND HOSPITALITY EXPENSES
* Corporate sustainability
CORPORATE SUSTAINABILITY
Learn about how we support communities, employees and the environment.
* Environmental responsibility
ENVIRONMENTAL RESPONSIBILITY
Learn about our sustainability and conservation efforts.
* Accessibility
ACCESSIBILITY
Learn about how we’re improving the accessibility of our services.
* Digital accessibility
DIGITAL ACCESSIBILITY
* Delivery accommodation program
DELIVERY ACCOMMODATION PROGRAM
* Accessibility advisory panel
ACCESSIBILITY ADVISORY PANEL
* Archived corporate reports
ARCHIVED CORPORATE REPORTS
Access past corporate responsibility reports.
* Indigenous and Northern reconciliation
INDIGENOUS AND NORTHERN RECONCILIATION
Learn about how we’re improving our work with Indigenous communities.
* Transparency and trust
TRANSPARENCY AND TRUST
Learn about how we protect your information and keep you informed.
* Privacy centre
PRIVACY CENTRE
Learn about our privacy practices and access the Privacy Policy.
* Access to information
ACCESS TO INFORMATION
* Legislation and regulations
LEGISLATION AND REGULATIONS
Access the Canada Post Corporation Act.
* Financial reports
FINANCIAL REPORTS
View our annual reports and quarterly financial reports.
* Quarterly financial reports
QUARTERLY FINANCIAL REPORTS
Access current and archived quarterly financial reports.
* 2020 Annual report
2020 ANNUAL REPORT
Access the most recent Annual report.
* Giving back to our communities
GIVING BACK TO OUR COMMUNITIES
Learn about grants, awards and access children’s activities.
* Canada Post Community Foundation
CANADA POST COMMUNITY FOUNDATION
Learn about Foundation grants for schools, charities and organizations.
* Community Foundation application
COMMUNITY FOUNDATION APPLICATION
Learn how to apply for a Community Foundation grant.
* Community Foundation trustees
COMMUNITY FOUNDATION TRUSTEES
Learn about the trustees and advisors that award Foundation grants.
* Community Foundation grant recipients
COMMUNITY FOUNDATION GRANT RECIPIENTS
Browse past community projects that have received grants.
* Canada Post Awards for Indigenous Students
CANADA POST AWARDS FOR INDIGENOUS STUDENTS
Learn about education grants for Indigenous Peoples.
* Education award recipients
EDUCATION AWARD RECIPIENTS
Browse a list of past Indigenous Student award winners.
* Write a letter to Santa
WRITE A LETTER TO SANTA
Send a letter to the North Pole and get tips for parents and teachers.
* Santa letter tips for parents
SANTA LETTER TIPS FOR PARENTS
Get letter templates and tips for writing to the North Pole.
* Santa letter tips for teachers
SANTA LETTER TIPS FOR TEACHERS
Get information on sending a class letter to Santa.
* Kids postal service activities
KIDS POSTAL SERVICE ACTIVITIES
Download printable mail templates and activity sheets.
* Jobs
JOBS
View available job opportunities.
* Apply for current opportunities
APPLY FOR CURRENT OPPORTUNITIES
Browse available jobs at Canada Post.
* Business opportunities
BUSINESS OPPORTUNITIES
Learn about bids for contract work and retail partnerships.
* Contract work for your business
CONTRACT WORK FOR YOUR BUSINESS
Partner with us and bid on contracts for your business.
* Goods and services contracts
GOODS AND SERVICES CONTRACTS
Browse and bid on goods and services contracts.
* Transportation contracts
TRANSPORTATION CONTRACTS
Bid on air and ground transportation contracts.
* Become an authorized retail partner
BECOME AN AUTHORIZED RETAIL PARTNER
Offer post office products and services from your business.
* News and media
NEWS AND MEDIA
Access mailing service updates and images for media.
* Service alerts
SERVICE ALERTS
Updated details on mail delivery interruptions.
* Service alerts archive
SERVICE ALERTS ARCHIVE
Browse past service alerts.
* Corporate news
CORPORATE NEWS
Access news releases and company updates.
* News releases
NEWS RELEASES
Browse our most recent and past news releases.
* Closures and service interruptions
CLOSURES AND SERVICE INTERRUPTIONS
Learn about weather events and holiday hours impacting delivery.
* Negotiations updates
NEGOTIATIONS UPDATES
Get information on negotiations with our unions.
* COVID-19 updates
COVID-19 UPDATES
Learn about impacts to sending amid COVID-19.
* COVID-19 frequently asked questions
COVID-19 FREQUENTLY ASKED QUESTIONS
* Media centre
MEDIA CENTRE
Access official company images, logos and videos.
* Photo gallery
PHOTO GALLERY
Browse and download official company images.
* B-roll footage
B-ROLL FOOTAGE
View and download B-roll footage of our facilities and products.
* Canada Post logos
CANADA POST LOGOS
Access our company logo and guidelines on how it should be applied.
STORE
Shop for stamps, shipping supplies and collectibles.
* Mailing and shipping
MAILING AND SHIPPING
Order packaging, envelopes, stamps, boxes and wraps.
* Postage stamps
POSTAGE STAMPS
* Flat rate (prepaid) products
FLAT RATE (PREPAID) PRODUCTS
Discover prepaid envelopes and flat rate boxes, priced by region.
* Flat rate (prepaid) products and shipping regions
FLAT RATE (PREPAID) PRODUCTS AND SHIPPING REGIONS
* Shipping supplies
SHIPPING SUPPLIES
* Stamp collecting
STAMP COLLECTING
See the latest stamp collections and quality accessories.
* Stamps and collectibles
STAMPS AND COLLECTIBLES
* Stamp collecting accessories
STAMP COLLECTING ACCESSORIES
* Postcards
POSTCARDS
* Coin collecting
COIN COLLECTING
View featured collectible coins released by the Canadian Mint.
* New arrivals
NEW ARRIVALS
* Coins and coin sets
COINS AND COIN SETS
* Coin albums and accessories
COIN ALBUMS AND ACCESSORIES
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QUICK ORDER
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* Track
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* See more tools
* Français
* Français
With the changing COVID-19 situation, we continue to maintain safety protocols
and adjust operations to serve Canadians More Information.
SUPPORT
* Support
* General Inquiries
* General Information
CANADA POST WEBSITE TERMS OF USE
For a Glossary of defined terms used in these Terms of Use, click here.
AGREEMENT TO TERMS OF USE
These Terms of Use apply to the Canada Post Corporation ("Canada Post") website
located at www.canadapost.ca and all websites linked to www.canadapost.ca that
are operated by Canada Post and/or its affiliates (the "Site").
THESE TERMS OF USE AFFECT YOUR LEGAL RIGHTS AND RESPONSIBILITIES AND CREATE A
LEGALLY BINDING CONTRACT BETWEEN YOU AND CANADA POST.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.
If you are using the Site on behalf of a business or if you are an administrator
using the Site on behalf of an individual or individuals, the business or the
individual(s) accepts these Terms of Use and you (1) represent and warrant that
you have the authority to bind the business or individual(s) and (2) agree to
these Terms of Use on behalf of the business or individual(s).
LICENCE
On the condition that you comply with these Terms of Use, Canada Post grants you
a personal, non-exclusive, non-transferable, non-sublicensable, revocable,
limited licence to enter and use the Site including, if you are eligible and
register here, the use of an Account.
You are permitted to use your Account only as an end-user. You may not sell,
lease, lend or otherwise transfer use of or access to your Account, or any part
of it, to anyone else.
ADDITIONAL TERMS AND CONDITIONS MAY APPLY
Additional Terms and Conditions apply to some specific Products, Features and
Activities. All Additional Terms and Conditions are incorporated into and form
part of these Terms of Use. If there is a conflict between these Terms of Use
and any Additional Terms and Conditions, the Additional Terms and Conditions
will apply to the extent of the conflict, except that, regardless of what is set
out in any Additional Terms and Conditions, the Disclaimers and Exclusion of
Liability set out in these Terms of Use will apply to your use of the Site.
You may click on the links below to access the Additional Terms and Conditions
that apply to the corresponding Products, Features and/or Activities specified.
This list is for convenience only. Not all Additional Terms and Conditions are
on this list.
* Credit Card Consent Agreement
* epost™
* epost Connect
* Find a Postal Code
* International Shipping Solutions
* Mail Forwarding
* Online Purchases
* Solutions for Small Business
For any Additional Terms and Conditions not listed above, the applicable
Additional Terms and Conditions may be located at the respective web page on the
Site describing the Product, Feature or Activity to which the Additional Terms
and Conditions apply. In some cases, we will make available to you the
applicable Additional Terms and Conditions when you request to use a certain
Product, Feature or Activity.
COMMERCIAL CONTRACTS
For some Products we may require you to sign a Commercial Contract, which will
apply in addition to these Terms of Use and any Additional Terms and
Conditions. Those Commercial Contracts may incorporate and/or be subject to
other Canada Post documents including the Canada Postal Guide and/or Customer
Guides. Other than with respect to your use of the Site, if there is any
conflict between these Terms of Use and the Commercial Contract, the Commercial
Contract will apply to the extent of the conflict. However, these Terms of Use
will govern your use of the Site regardless of what is set out in the Commercial
Contract.
CHANGES
Canada Post may at any time without notice change the Site, these Terms of Use
and/or any Additional Terms and Conditions.
It is your responsibility to check the Site regularly for changes. Your
continued use of the Site following the posting of changes to these Terms of Use
and/or any Additional Terms and Conditions will mean that you accept and agree
to the changes.
CANADA POST CORPORATION ACT
Notwithstanding anything else in these Terms of Use, any Additional Terms and
Conditions, any Commercial Contract or any other document, your use of the Site
and/or purchase of any Product is subject to the provisions of the Canada Post
Corporation Act and its Regulations (the “Act”). To the extent there is any
conflict between the Act and anything else, the Act will govern.
YOUR CONTACT INFORMATION
It is your responsibility to ensure that your Profile and all other information
you provide to us is and remains accurate and complete. You must not provide
misleading information or pretend to be someone else.
PRIVACY STATEMENT
Canada Post's Privacy Statement applies to the use of the Site and to the use of
Canada Post's Products. The Privacy Statement is incorporated into and forms
part of these Terms of Use. View Canada Post's full Privacy Statement here.
For certain activities you conduct on the Site we may share your personal
information with Third Party identification services. Those Third Party services
will use the information to help us verify your identity. This will help to
protect you and Canada Post against fraud and to protect your personal
information from misuse.
With your consent Canada Post will send you certain electronic communications
such as emails, texts and/or app notifications regarding your use of Canada
Post's Products. These may include commercial electronic messages such as
special offers and promotions. Your service provider may charge you fees to
receive these communications --- check with your service provider.
You may opt out of receiving commercial electronic messages either by (1)
unsubscribing within the commercial electronic message and following the prompts
to manage your communications from Canada Post, or (2) signing in to your
Account and accessing your information, and then following the instructions on
that page for opting out. Your request to unsubscribe will take effect within 10
business days.
There are some communications from which you will not be able to unsubscribe,
for example notices that are reasonably required for security purposes or the
operation of a Product, and/or notices to you that are required under these
Terms of Use.
NOTIFICATIONS TO YOU
To communicate with you, including to provide any written notices to you, we may
(1) send you emails or texts, (2) deliver messages to your Inbox or phone, (3)
post notices on the Site, (4) send push notifications or (5) use any combination
of those methods.
CONTENT AND INTELLECTUAL PROPERTY
Canada Post either owns or is the licensee of all intellectual property rights
in the Content.
You may not publish, display or otherwise use any Content in any form or media
unless you first obtain our express written consent and comply with any terms
and conditions we specify relating to that use. Without limiting that
restriction, and except as may be expressly permitted by these Terms of Use, you
are not permitted to (1) copy, download or reverse engineer Content, (2) upload
or encode anything on the Site, and/or (3) transmit any Content to any other
computer, server, website or other medium.
We may make available some Content for downloading from the Site. You may use
that Content but only for the purposes and in the manner we specify. Our
permission to use the Content we make available is also conditional on the
following:
(1) You must not (a) pass off the Content as your own or any party's other than
Canada Post, (b) make any changes to the Content, or (c) make any
representations or warranties to any other party relating to any the Content,
and
(2) You must comply with these Terms of Use, any applicable Additional Terms and
Conditions, any applicable Licence Agreement and Canada Post’s Trademark
Guidelines.
YOUR USE OF THE SITE
In using the Site, you must comply with the laws of Canada and any applicable
Canadian provincial laws. You must not do or threaten to do anything that may or
does (1) constitute any illegal or improper activity, (2) harass any other party
(3) disrupt, undermine, corrupt or damage the Site or anything accessible
through the Site; or (4) damage Canada Post’s goodwill or reputation.
Without limiting what is set out above, you must not:
* Use any "page-scrape" or other unauthorized device, program or process, to:
(1) access, copy or monitor any portion of the Site , or
(2) reproduce or circumvent the navigational structure or presentation of the
Site,
* Attempt to gain unauthorized access to the Site by hacking, password "mining"
or any other illegitimate means,
* Probe, scan or test the vulnerability of the Site,
* Breach or bypass the security or authentication measures on the Site,
* Upload anything onto the Site without our express permission, and/or
* Take any action that imposes an unreasonable load on the infrastructure of
the Site.
Any conditions or restrictions on your use of the Site also apply to any system,
network, server or other equipment connected to the Site.
ACCOUNTS, PASSWORDS, SECURITY
To use some portions of the Site you will be required to open an Account and
create Authentication Information, for example a Username and Password.
You must keep your Authentication Information secret. You are responsible for
all activities connected to your Account when conducted using your
Authentication Information. If you forget any of your Authentication
Information, we will try to help you recover it. But if we can’t authenticate
you to our satisfaction you will not be able to access your Account.
You must notify us immediately of any unauthorized use of your Account and/or
Authentication Information, or any other security breach of which you become
aware. We may suspend or cancel your Account but you will be responsible for all
activity connected to your Account before that suspension or cancellation takes
effect.
You must not use anyone else's Account or Authentication Information except as
expressly permitted by applicable Canadian law, for example under a power of
attorney for property or in your capacity of administrator for the account
holder's estate.
We may at any time require you to change your Username and/or or other
Authentication Information.
Internet transmissions are never completely private or secure. Despite any
security measures that we may have in place, unauthorized parties might
intercept any information transmitted within, to or from the Site, or improperly
access any data pertaining to you that we store. You assume all risk that
unauthorized interception or access might occur even if we have stated that a
particular transmission (for example, credit card information) is secure and/or
encrypted.
TERMINATION OR SUSPENSION OF THE SITE OR ACCOUNTS
We may at any time without notice suspend or permanently terminate:
* your Account; and/or
* the operation of the Site and/or your access to the Site or any portion of
the Site.
INACTIVE ACCOUNTS
Without limiting our right to suspend or terminate your Account as set out
above, we may permanently terminate your Account if we determine that you have
not logged into the Account for more than two years.
DELETION OF ACCOUNT DATA
Among other steps we may take when we terminate your Account, we may permanently
delete all documents, information and other data contained in that Account.
AUTOMATIC CREATION OF EPOST ACCOUNT
When you create an Account, we will also automatically assign you an epost™
account. You do not have to use your epost account, but any use of it will be
subject to the Additional Terms and Conditions relating to epost found here.
DISCLAIMERS
We have taken considerable care to prepare and maintain the Site. HOWEVER, WE
ARE PROVIDING THE SITE AND ANY PRODUCTS YOU PURCHASE THROUGH THE SITE STRICTLY
ON AN "AS IS" AND "AS AVAILABLE" BASIS. Your use of the Site and/or purchase of
any Product is at your sole risk. Canada Post disclaims all warranties,
expressed or implied, including implied warranties of accuracy, merchantability
and fitness for a particular purpose.
We may at any time without notice suspend or terminate operation of the Site
and/or your access to the Site or any portion of the Site.
EXCLUSION OF LIABILITY
NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS OF USE OR ANY OTHER COMMUNICATION
OR DOCUMENT, THE CANADA POST PARTIES WILL NOT BE RESPONSIBLE FOR ANY LOSS OR
DAMAGES WHATSOEVER IN CONNECTION WITH THE SITE, ANY CONTENT, PURCHASES OF ANY
PRODUCTS, COMMUNICATIONS TO AND FROM CANADA POST, OR ANY SOFTWARE, LINKED SITES,
INFORMATION OR DOCUMENTS CONTAINED IN OR ACCESSED VIA THE SITE. THIS EXCLUSION
OF LIABILITY APPLIES NO MATTER WHAT KIND OF LOSS OR DAMAGE YOU EXPERIENCE,
INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST OR CORRUPTED DATA, LOST
BUSINESS PROFITS, BUSINESS INTERRUPTION, PRODUCT DEFECTS, PROPERTY DAMAGE,
PERSONAL INJURY OR ANY OTHER LOSS OR DAMAGE.
THIS EXCLUSION OF LIABILITY APPLIES:
(1) WHETHER THE ACTION IS IN CONTRACT, TORT OR OTHERWISE.
(2) EVEN IF CANADA POST IS EXPRESSLY ADVISED OF THE POSSIBILITY OF LOSS OR
DAMAGES; AND
(3) NO MATTER WHAT CAUSED THE LOSS OR DAMAGES, INCLUDING WITHOUT LIMITATION
CANADA POST’S NEGLIGENCE AND/OR GROSS NEGLIGENCE.
THIS EXCLUSION OF LIABILITY APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.
INDEMNITY
You will indemnify the Canada Post Parties against all claims, demands, damages,
losses, fines, expenses (including all legal fees and costs) and/or any other
type of liability (collectively, "Claims") to the extent the Claim is caused by
(1) your breach of these Terms of Use, and/or (2) your use of the Site. We may,
in our sole discretion, assume the exclusive defence and control of any Claim
otherwise subject to this indemnification by you. Even if we assume the defence
of a Claim you will remain responsible for the payment of the Claim, and you
will cooperate as fully as reasonably required by us in the defence of any
Claim.
BREACH BY YOU OF THE TERMS OF USE
If we determine that you have breached these Terms of Use, we may pursue any and
all available remedies available to us, in any combination. These remedies
include termination of your access to the Site, with or without notice to you.
Any breach by you of these Terms of Use may cause irreparable harm to Canada
Post for which monetary damages would be inadequate. We may seek, in addition to
the other remedies available to us, any injunctive or equitable relief that we
deem appropriate, without needing to post a judicial bond.
FEEDBACK
From time to time you may give us Feedback, either at our request or on your own
initiative.
By submitting any Feedback, you agree that:
(1) The Feedback will automatically become Canada Post’s property,
(2) Canada Post has no obligation to you or any other party with respect to your
Feedback, including any obligation to (a) to review the Feedback, (b) make any
payments in connection with the Feedback, or (c) keep the Feedback confidential,
(3) Canada Post may freely use or redistribute your Feedback for any purpose and
in any way, and
(4) Sections (1), (2) and (3) above will apply regardless of what you state when
you submit your Feedback.
THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SITES
Your use of any Third Party product, service and/or Linked Site is solely at
your own risk. Without limiting the Disclaimers or Exclusion of Liability set
out in these Terms of Use, Canada Post has no responsibility or liability
whatsoever for:
(1) any information provided by any Third Party on the Site or any Linked Site,
including any product or service claim, warranty, representation, promotion or
contest; or
(2) any Third Party action, non-action, products or services.
We may sometimes refer to Canada Post "partners" on the Site. We use the term
“partner” simply to describe a Third Party that we do business with, and not to
describe any kind of legal partnership or similar relationship.
A Linked Site will let you leave the Site and connect you with a Third Party
websites. Canada Post does not control or operate the Linked Sites. We are not
responsible for the content or security of any Linked Site.
OFFICIAL LANGUAGES
Canada Post complies with the Official Languages Act and we are committed to
ensuring all Content on this site is available in both French and English.
However, some information from external sources may only be available in the
language in which it was provided. In addition, some Linked Sites are not
subject to the Official Languages Act.
GOVERNING LAW
These Terms of Use and all disputes or other matters arising out of your use of
the Site will be governed by the laws of the Province of Ontario and the
applicable laws of Canada, without regard to conflict of law principles. Any
dispute will be dealt with solely by a court of competent jurisdiction in Canada
or such other location as the parties may expressly agree.
EPOST™ SERVICE TERMS AND CONDITIONS
The Canada Post Terms of Use that you have agreed to (including, without
limitation, the Disclaimers and Exclusion of Liability provisions) applies to
the use of Canada Post's epost™ Service (the "epost Service"). These epost Terms
and Conditions apply in addition to those Terms of Use.
PRIVACY
Click here to review the Terms of Use provisions of relating to privacy. Special
offers, promotions and other commercial electronic messages sent to you by an
epost Mailer are in the control of that Mailer. In addition, notifications of
epost Connect Mailpieces sent to you are at the request of the Mailer. To manage
your preferences with the Mailer, including any requests to unsubscribe from any
communications from the Mailer, you must contact the Mailer directly.
ELIGIBILITY AND ACCOUNT REGISTRATION
You must have a valid physical postal address in Canada to use the epost
Service. You declare that you (1) have lawful access to the physical postal
address you enter in your contact details; and (2) are entitled to receive mail
at that address.
In some circumstances an administrator may assign you an epost account, in which
case additional terms and conditions may apply as stipulated by the
administrator. Your administrator may also be able to access and/or disable your
epost account.
You are responsible for keeping your Profile accurate and up to date. You must
also contact your Mailers directly to update them with any changes to the
information you have provided them.
If you cancel any Mailpiece subscriptions and/or discontinue use of your epost
account, you must properly notify the applicable Mailers and provide the Mailer
with the new address for your mail.
If you cancel your use of the epost Service we may delete all relevant
Mailpieces from our servers, and we may inform your Mailers and/or financial
institutions that your epost account and/or epost Connect account is no longer
in service.
SUBSCRIBING TO RECEIVE MAILPIECES
You must choose the Mailers from which you wish to receive epost Mailpieces. The
epost Service will facilitate your request to a Mailer to subscribe or
unsubscribe to the Mailer’s Mailpieces. You consent to us providing the Mailer
with your personal information as required by us and/or the Mailer to facilitate
your request.
If you or a Mailer requests that we do so, we may access your epost account to
delete your subscription or make changes to the subscription information
pertaining to that Mailer.
Any disputes between you and any Mailer, Bank or other Third Party in connection
with your Mailpieces must be resolved solely between you and that party.
MAILPIECE CONTENT
Each Mailer is solely responsible for the content of its Mailpiece(s) and any
supplementary materials. Notwithstanding the foregoing, if we determine that a
Mailpiece is unlawful, harassing, offensive or otherwise objectionable, we may
decline to present that Mailpiece.
We may apply an Electronic Postmark to a Mailpiece to verify that the Mailpiece
has not been tampered with. However we cannot verify the integrity of (1) a
Mailpiece that is accessed in whole or part by a link to an external website
(for example a Mailer website), or (2) any Mailpiece attachment.
VIRUS PROTECTION
We may scan Mailpieces and attachments for viruses and other potential threats
and, if we detect any suspicious content we may delete it and/or bring it to
your attention. We do not promise that any such scan or deletion attempts will
be successful or that we will successfully notify you. You are solely
responsible for protecting your computer, systems, data and other property by
using your own virus detection software, firewalls and other security measures.
Please note that we do not scan attachments to any epost Connect Mailpiece.
CAPACITY LIMITS FOR STORAGE AND TRANSMISSION
We may set storage, transmission, Mailpiece size, and attachment limits for each
epost and epost Connect account, and we may change those limits at any time
without notice.
PRESENTMENT AT PARTICIPATING FINANCIAL INSTITUTIONS
You may access your epost account from your Bank’s online banking website, if
your Bank has entered into an agreement with us to allow this.
By accessing your epost account from your Bank’s website, you consent to us
transmitting certain contents of your Inbox and other information to your Bank
as reasonably required to provide the service.
Depending on what Bank you use, (1) some features of the epost Service may not
be available on your Bank’s website, and (2) actions you perform while accessing
your epost account through your Bank’s website may not be visible or accessible
when you access your epost account directly through the Site, and vice versa.
For example, if you subscribe to a Mailpiece while on your Bank’s website, that
Mailpiece might not be visible when you access your epost account directly
through the Site.
Your Bank will require you to agree to terms and conditions to access its
website and/or your epost account while you are on the Bank’s website. Those
terms and conditions will apply in addition to these epost Terms and Conditions
and Canada Post's Terms of Use.
BILL PAYMENTS
When you access your epost account from your Bank’s website, depending on your
Bank you may be able to make payments directly from your Bank account or
otherwise as allowed by your Bank.
When you access your epost account directly from the Site, you may apply to use
one or more Bill Payment Methods. If we accept your application, you will be
able to make payments through the epost Service for the bills you receive as
Mailpieces in your Inbox. Your use of any of these Bill Payment Methods may be
subject to Additional Terms and Conditions.
For any Bill Payment Method you choose, you may also be subject to terms and
conditions required by your credit card or other bank card issuer and/or other
service provider. Some Mailers may allow you to access the Mailer's website to
pay for bills they send you as Mailpieces. Your use of a Mailer's website will
be subject to terms and conditions required by the Mailer.
Without limiting anything set out above or the Disclaimers and Exclusion of
Liability in the Terms of Use, you assume all the risk and the Canada Post
Parties have no responsibility or liability whatsoever for your (1) use of
credit cards, other bank cards or any other payment mechanism, (2) a Bank’s
and/or Mailer's website, (3) any late, misdirected or failed payments or
attempts to pay, regardless of the cause (including, without limitation, failure
or malfunction of the epost Service), or (4) any late payment fees, interest or
other charges imposed by the Mailer, Bank, credit card issuer or other party.
AUTHENTICATING TO YOUR PHYSICAL ADDRESS
With some restrictions, Canada Post allows you to create a Digital Postal
Address corresponding to your physical postal address, and to link your Digital
Postal Address to your epost account. All Users with epost accounts that have
been linked to the same Digital Postal Address will be able to view Household
Mail delivered to that Digital Postal Address.
By creating a Digital Postal Address, you represent and warrant that you have
the authority to receive the mail delivered to that physical address and the
Household Mail delivered to the Digital Postal Address.
You must notify us immediately if (1) your physical postal address changes;
and/or (2) you no longer have authority to receive (a) mail delivered to that
physical postal address and/or (b) Household Mail delivered to the Digital
Postal Address. If your physical postal address changes you will need to create
a new Digital Postal Address if you would like it to be linked to your epost
account.
The steps required to create a Digital Postal Address, link it to your epost
account and notify us of any changes are as set out on the epost Service
website.
When you create a Digital Postal Address and/or link your epost account to a
Digital Postal Address, you consent to us using Third Party authentication and
verification service providers to verify that you have the required authority to
do so.
We may de-link your Digital Postal Address from your epost account at any time
without notice to you.
DIGITAL POSTAL ADDRESS DISPUTES
If you know or suspect that someone is accessing your Digital Postal Address
without the authority to do so, contact our customer service help desk and
request a suspension of that Digital Postal Address.
Upon receiving a suspension request from you or another User asserting the
rights to access that Digital Postal Address, we may temporarily suspend access
to the Digital Postal Address pending resolution of the dispute.
Subject to these epost Terms and Conditions and the Canada Post Terms of Use, we
will continue to provide each User access to his or her epost account. We may
attempt to resolve the dispute in whatever manner we determine to be
appropriate. However, without limiting the Disclaimers or Exclusion of Liability
in the Canada Post Terms of Use, we make no representations or warranties that
we will be able to resolve the dispute satisfactorily. If we determine that we
cannot resolve the dispute, it will be the sole responsibility of the disputing
parties to resolve matters through a written agreement between them and/or a
court order by a Canadian court having the jurisdiction to make that order.
EPOST™ CONNECT
The epost Connect feature of the epost service enables secure electronic
communications between businesses and other parties. Canada Post may from time
to time establish eligibility criteria to use the epost Connect service.
If there is an epost Connect Commercial Contract in place, then, in addition to
the epost Terms and Conditions and the Canada Post Terms of Use, the Commercial
Contract will apply to and bind (1) the signatories to the Commercial Contract;
and (2) any Authorized User specified in the Commercial Contract. Use of epost
Connect by any other party will in any case be subject to the epost Terms and
Conditions and the Canada Post Terms of Use.
If the e-mail address(es) linked to your epost Connect account change, it is
your responsibility to inform any epost Connect Mailers of any such changes.
Some Mailers in possession of an e-mail address(es) linked to your epost Connect
account will be able to send Mailpieces to your epost Connect account without
any subscription request by you. You will not need to provide your epost
Username to those Mailers in order to receive Mailpieces from them. To stop
receiving Mailpieces from a particular Mailer in your epost Connect account, you
will need to contact the Mailer directly and asked to have your e-mail address
removed from the Mailer's epost Connect mailing list.
Canada Post assumes no responsibility for any actions taken (or not taken) by
you, the Mailer, or any other party with respect to any epost Connect Mailpiece.
CONTACT
If you have questions regarding the epost Service, contact a customer service
representative by email at: epoinfo@canadapost.ca or by phone at 1-877-376-1212.
You can also contact us by mail at the following address:
Canada Post
Attention: epost Customer Service
35 Hughes Street
Fredericton, NB E3A 2W2
ONLINE PURCHASES
The purchase of any item through the Site is subject to the Canada Post Terms of
Use, in addition to any terms and conditions presented on the check-out and/or
payment page when you make your purchase.
We try to accurately describe items for sale through the Site, but our
descriptions may not be 100% correct or complete. If you purchase an item on the
Site and it does not match the item's description on the Site, your only remedy
is to return the item (if the item is returnable) in accordance with the online
returns policy set out on the Site.
CANADA POST SOLUTIONS FOR SMALL BUSINESS TERMS AND CONDITIONS
Participation in Canada Post’s Solutions for Small Business program is subject
to these Solutions for Small Business Terms and Conditions and the Canada Post
Terms of Use. Only businesses resident in Canada are eligible to participate in
the Solutions for Small Business program, and all participants are understood by
Canada Post to be a business for all Solutions for Small Business program
purposes, including but not limited to tax refund purposes.
Canada Post reserves the right, in its sole discretion, to review any Solutions
for Small Business application or membership and to take such action as it deems
appropriate, including the refusal, suspension or deletion of any account, if it
believes there has been a violation of any of these terms and conditions or the
Solutions for Small Business Terms and Conditions. Such violations include, but
are not limited to, the creation of duplicate accounts for the same customer or
user, or the use of multiple accounts for the purpose of applying promotional
codes or offers to additional items. In a case where duplicate accounts are
detected, Canada Post reserves the right to refuse, close or merge such
duplicate accounts in its sole discretion at any time and without notification
to you. Additional items will incur shipping costs at Canada Post’s standard
rates or may be returned to the sender.
These Solutions for Small Business Terms and Conditions and the Canada Post
Terms of Use supersede any previous terms and conditions for Solutions for Small
Business or any predecessor service, including any VentureOne™ terms and
conditions previously agreed to by you.
Purchases of any Products through the Solutions for Small Business Program will
also be subject to:
(1) Any Commercial Contract to which you are a party;
(2) The Canada Postal Guide;
(3) Any Additional Terms and Conditions applicable to a Product;
(4) The Contract Customers and Solutions for Small Business Prices found here.
Sign in to your online Business Profile here to view your customer account
discount level
If there is a conflict among any of the documents listed above, the order of
precedence to resolve the conflict will be the order in which the documents are
listed.
INTERNATIONAL SHIPPING SOLUTIONS
Up to 60% off the Canada Post “base rate” (the rate available to customers
sending packages or parcels over the counter at a post office.
The discounted rate is determined by your “shipping profile” which includes, but
is not limited to:
* the volume commitment
* the service(s) selected
* the service options selected
* the weight of items
* the origin and destination of the items
* the number and location of induction points (postal facility where the items
are posted)
* the customer contract or agreement
A change in a customer’s shipping profile may result in a change in rates
available to the customer
For more details and for complete terms and conditions please go to the
following links:
Parcel Services for Contract Customers
https://www.canadapost.ca/tools/pg/serviceoverview/ParcelsContractCustomersINT-e.asp
For Commercial customer without a contract
https://www.canadapost.ca/cpc/en/support/kb/general-inquiries/general-information/legal-terms-of-use-and-conditions#smb
For U.S.A/International Parcel Services and pricing for Contract Customers
visit:
https://www.canadapost.ca/tools/pg/prices/SBParcels-e.pdf
For U.S.A/International Parcel Services counter prices visit:
https://www.canadapost.ca/tools/pg/prices/CPprices-e.pdf
Step-by-step guide to shipping outside of Canada and tools and resources to help
you ship internationally
https://www.canadapost.ca/cpc/en/support/kb/sending/general-information/guide-to-shipping-to-us-and-internationally
BUSINESS INFORMATION AND AUTHORITY
Only businesses resident in Canada are eligible to participate in the Solutions
for Small Business Program. To participate, you must apply for an account here.
You represent and warrant that (a) you are a business or the authorized
representative of a business; (b) all information that you provide to us is
business information and not personal information, including any contact
details.
Note that any information used to communicate with an individual in relation to
their employment, business or profession (such as what would ordinarily be found
on a business card) is considered business information, and not personal
information.
We will retain the information that you provide to us and will use it in
connection with (1) the Site, (2) the Solutions for Small Business program, and
(3) to provide you with information about us and our Products.
HOW TO PURCHASE PRODUCTS
You may purchase Canada Post shipping and/or mailing Products through the
following means:
(1) by signing into your Account and paying by credit card accepted by Canada
Post using one or more of the following online applications: (i) Electronic
Shipping Tool (EST) Online, (ii) EST 2.0, (iii) Express Order Entry, (iv)
Precision Targeter, (v) Snap Ship, or (vi) Snap Admail.
(2) at a Canada Post Retail Outlet, using whatever payment methods are accepted
at that outlet, or
(3) for Canada Post Personalized Mail™ or Canada Post Neighbourhood Mail™ only,
through Canada Post Smartmail Marketing Partners or Smartmail Marketing Expert
Partners, using whatever payment methods are accepted by the applicable Partner.
PRICING AND SAVINGS LEVELS
Pricing for Products may differ depending on the means by which you purchase
them.
We may make available special Solutions for Small Business price Savings Levels.
We will determine your Savings Level based on your Annual Volume of eligible
items. Click here to see the Annual Volumes corresponding to each Savings Level.
We’ll review your eligible volumes quarterly. If as a result of a quarterly
review we determine that you are on track to exceed your Annual Volume, we may
apply a higher Savings Level (resulting in more of a discount) to your account.
If we determine that you are not on track to achieve your Annual Volume, we may
apply a lower Savings Level to your account (resulting in less of a discount).
However, we won’t lower your Savings Level more than once every twelve months,
and not within the first twelve months of the date on which we provided you with
your Solutions for Small Business customer number.
If we apply a higher or lower Savings Level to your account, the new Savings
Level will take effect on the date we specify and will apply to all of your
eligible Neighbourhood Mail deposits from that date forward unless we notify you
otherwise. We may provide notice of any changes by posting to the Site. It is
your responsibility to log into your Account and check your Savings Level before
you deposit any items.
Availability of a Savings Level is conditional on you complying will these
Solutions for Small Business Terms and Conditions.
CHANGES
Canada Post may at any time without notice:
(1) Modify, suspend or terminate the Solutions for Small Business program;
(2) Suspend or terminate your Solutions for Small Business account;
(3) Change prices; and/or
(4) Modify, suspend or cease to offer Savings Levels.
CUSTOMER NUMBERS
We provide a customer number to each Solutions for Small Business participant.
Only deposits you make under your customer number will count toward our
determination of whether you are on track to achieve your Annual Volume. You are
solely responsible to ensure that your customer number has been used for each
deposit. We will not apply your customer number retroactively to any deposit.
MEMBERSHIP CARD
We issue a membership card to each Solutions for Small Business participant. The
membership card will remain the property of Canada Post, and you must promptly
return it to us upon our request.
FIND A POSTAL CODE TERMS AND CONDITIONS
These Find a Postal Code Terms and Conditions apply to the Find a Postal Code
Service in addition to the Canada Post Terms of Use.
OWNERSHIP OF POSTAL CODES
Canada Post is the sole creator and owner of the postal codes and all associated
data accessed through the Find a Postal Code Service. Postal codes are “Content”
as defined in the Canada Post Terms of Use.
PERMITTED USE OF FIND A POSTAL CODE
You must not sell or otherwise commercially exploit the information you obtain
from the Find a Postal Code Service, or use that information for any purpose
other than your own personal or limited internal business use. Canada Post may
without notice limit the number of searches you make using the Find a Postal
Code Service, on a daily or other basis.
NO REPRESENTATIONS OR WARRANTIES
Without limiting the Disclaimers or Exclusion of Liability in the Canada Post
Terms of Use, Canada Post is providing the Find a Postal Code Service strictly
on an “as is” basis. Canada Post makes no representations or warranties about
the accuracy of the information you obtain by using the Find a Postal Code
Service.
GLOSSARY OF TERMS
In the Canada Post Terms of Use, the terms set out below have the following
corresponding meanings:
"ACCOUNT"
Means your online Canada Post account corresponding to your Authentication
Information, used to receive and manage communications from Canada Post, access
Products and Features made available through the Site, and other purposes as
Canada Post may specify from time to time. If you do not have an Account, you
may register for one here.
"ACTIVITY"
Means any purchase of a Product, participation in a program or contest, use of a
Product or Feature or any other activity conducted on or through the Site.
"ADDITIONAL TERMS AND CONDITIONS"
Means terms and conditions stipulated by Canada Post that apply in addition to
these Terms of Use to specific Products, Features and/or Activities.
"AFFILIATE"
Means an affiliate as defined in the Canada Business Corporations Act.
"ANNUAL VOLUME"
Means the annual volume of items in a specified Product category, deposited for
delivery by Canada Post by a Solution for Small Business participant, using the
customer number assigned by Canada Post to the Solution for Small Business
participant.
"AUTHENTICATION INFORMATION"
Means a User's Password, Username, Security Question, Security Answer and other
information that Canada Post may require from time to time in order to verify a
User's identity.
"BANK"
Means an entity that is:
(1) a Canadian bank listed in Schedule I of the Bank Act (Canada); or
(2) a credit union regulated by a Canadian province;
and which is party to an agreement with Canada Post allowing Users who are
customers of the entity to access their epost accounts through the entity’s
online banking website.
"BILL PAYMENT METHOD"
Means a payment method supported by the epost Service allowing payments through
the epost Service of a bill sent to a User as a Mailpiece.
"CANADA POST"
Means Canada Post Corporation.
"CANADA POST DOCUMENTS"
Means non-confidential materials that Canada Post has prepared and provided for
general access, viewing and/or downloading on the Site, including Customer
Guides, forms, articles, blogs and similar materials.
"CANADA POST PARTIES"
Means:
(1) Canada Post;
(2) any Affiliate of Canada Post
(3) any contractor, agent and/or representative of Canada Post and/or any of its
Affiliates;
(4) any director, officer and/or employee of any of the parties listed in (1),
(2) or (3) above; or
(5) any combination of the foregoing.
"CANADA POST SOFTWARE"
Means any software we make available on the Site for downloading. Canada Post
Software does not include Third Party software even if it is accessed through a
link on the Site.
"CANADA POST TERMS OF USE" OR "TERMS OF USE"
Mean the Terms of Use governing the use of the Site, found here.
"COMMERCIAL CONTRACT"
Means a validly executed written contract in the form stipulated or approved by
Canada Post, in effect between a business and Canada Post relating to (1) the
provision of Products by Canada Post and/or (2) other commercial matters.
"CONTENT"
Means all Canada Post Documents, website text, names, Marks, graphics, logos,
icons, designs, words, titles, user interfaces, visual interfaces, artwork,
Canada Post Software, computer code or phrases on the Site, or any part or parts
of them, including any translations into other languages.
"CUSTOMER GUIDE"
Means a document of that name relating to a specific Product or Products, as
prepared and amended by Canada Post from time to time, setting out features,
terms and conditions and/or other aspects applicable to the Product(s) and made
available by Canada Post to its commercial customers.
"DIGITAL POSTAL ADDRESS"
Means an electronic Canada Post delivery point, linked to one or more physical
postal addresses.
"ELECTRONIC POSTMARK™"
Means a digital time/date stamp we apply to a Mailpiece (excluding attachments,
if any) when sent through the Service.
"EPOST CONNECT"
Means Canada Post's epostTM Connect service.
"EPOST SERVICE"
Means Canada Post's epostTM service as represented by the functionality provided
by Canada Post at any point in time, and as may be modified from time to time by
Canada Post, including epost Connect and the epost website.
"EPOST TERMS AND CONDITIONS"
Means the epost Service Terms and Conditions governing the use of the epost
Service, found here.
"EPOST WEBSITE"
Means the world wide website at www.epost.ca and/or www.postel.ca (or any
successor websites that Canada Post may designate from time to time), including
the web pages it contains, but not including Third Party websites to which it
may be linked.
"FEATURE"
Means any feature, application, Canada Post Software or other functionality made
available by Canada Post on the Site.
"FEEDBACK"
Means any suggestions, comments, questions or ideas you provide to us in any
form or medium, regarding:
(1) the Site,
(2) any actual or potential Products and/or
(3) any other aspect of Canada Post's existing or potential operations.
"HOUSEHOLD MAIL"
Means a Mailpiece which is delivered to a Digital Postal Address, which contains
general information that may be viewed by all Users with an epost account linked
to that Digital Postal Address.
"INBOX"
Means the inbox we assign you when register for an Account on the Site, in which
you may receive Mailpieces and other electronic communications delivered through
the Site.
"INCLUDES" OR "INCLUDING"
Means "includes" or "including" without limiting the generality of any preceding
or following text.
"LICENCE AGREEMENT"
Means an agreement, in the form we stipulate, setting out the terms and
conditions pertaining to your use of any Content we make available for
downloading from the Site.
"LINKED SITE"
Means a website operated by a Third Party that is linked to the Site.
"MAILER"
Means any organization registered as an epost Service Mailer and approved by
Canada Post, which sends you Mailpieces using the epost Service.
"MAILPIECE"
Means any single document, invoice, statement, letter, payroll notice,
electronic form, or other type of correspondence or document sent through the
epost Service. A Mailpiece does not include any document accessed through a link
contained within the Mailpiece to a Third Party website.
"MAY”
Means, when used to describe an action by Canada Post: "may, in our sole
discretion, but with no obligation to do so".
"MARKS"
Means any and all trade names, trademarks, official marks or any similar
intellectual property belonging to Canada Post and/or its licensors, which may
be registered in Canada or otherwise.
"PASSWORD"
Means the secret access code you use to access your Account.
"PRODUCT"
Means a product or service provided by Canada Post.
"PROFILE"
Means the contact information and other information we ask you to provide when
you open an Account.
"RETAIL OUTLET"
Means a physical facility operated by Canada Post or another party under
contract with Canada Post, for the primary purpose of selling Products to the
public and/or businesses.
"SAVINGS LEVEL"
Means the applicable discount level for a specified Product, assigned by Canada
Post to a Solutions for Small Business program participant, as determined by
Canada Post based on volume and/or other criteria established by Canada Post
from time to time.
"SECURITY ANSWER"
Means the secret answer provided by you that only you know that corresponds to
your Security Question.
"SECURITY QUESTION"
Means the secret question chosen by you, that only you know and that corresponds
to your Security Answer.
"SITE"
Means the Canada Post Corporation website located at www.canadapost.ca and all
associated websites linked to www.canadapost.ca that are operated by Canada
Post, its subsidiaries and/or Affiliates. The Site includes:
(1) your Account, and
(2) all Content, Features and Products you access while on the Site.
"THIRD PARTY"
Means a party other than Canada Post or a Canada Post Affiliate
"USER"
Means a user of the Site.
"USERNAME"
Means the name selected by a User to uniquely identity that User while logged on
to the Site.
"WE", "US", "OUR", "WE", "US" OR "OUR"
Means Canada Post.
"YOU", "YOUR", "YOU" OR "YOUR"
Refers to a User.
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