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Overview
MGM Resorts App FAQ
Legal and Privacy
Download


MGM RESORTS MOBILE APP


START YOUR GETAWAY RIGHT AWAY

Access to everything, right in the app. Unlock your room, get tickets to the
hottest shows, book a spa appointment, and more.

The MGM Resorts Mobile app is the easiest and fastest way to make the most out
of every trip.

DOWNLOAD THE MGM RESORTS APP TODAY.

Check in, unlock your room, book a table and more. See details and requirements
below.*

App Store
Download
Google Play
Download


MOBILE CHECK-IN

Check in fast and head straight to your room with the MGM Resorts app.


DIGITAL KEY

Don’t worry about losing your key or leaving it in your room – Digital Key lets
you unlock your door with your phone.

Currently available at many of our properties, including: Bellagio, ARIA, Vdara,
MGM Grand, The Signature, NoMad Las Vegas, New York New York, Excalibur, Park
MGM, Mandalay Bay, Delano Las Vegas, Luxor, MGM Springfield, and MGM National
Harbor. 


BOOK A TABLE

Need a quick bite? How about a romantic dinner after the show? With the new MGM
Resorts Mobile App browsing and booking your table is easy.


BROWSE SHOWS & NIGHTLIFE

Nightclubs, dayclubs, shows, lounges – if you want to do it, feel it, or
experience it, the MGM Resorts app has you covered. Make reservations, buy
tickets, and get directions in just a couple taps.


MGM REWARDS

Log in to your MGM Rewards account to track your progress and access the perks
of your membership. Dont have an account? Sign up for your free MGM Rewards
account today.


PERSONALIZED RECOMMENDATIONS

While you’re staying with us, you’ll have the most exciting events and
entertainment right on your home screen. We’ll recommend amazing shows, venues,
different restaurants, and more. The best part is, because you have the app, you
can book your table or get those tickets right on the spot.


MGM RESORTS APP FAQ


WHAT IS THE MGM RESORTS MOBILE APP?

The app is a great way to curate and customize your MGM experience using your
mobile device. It gives you access to all of our dining and entertainment
offerings, as well as your MGM Rewards account so you can track your Tier
Credits, Points, and Express Comps balances. It also has MGM Rewards enrollment
capabilities for anyone who has yet to enroll. Click here to download the app.


IS THERE A FEE TO DOWNLOAD THE MGM RESORTS MOBILE APP?

The app is totally free to download and use and is available in both the Apple
App Store and the Google Play Store. Like other mobile apps, standard data and
message charges may apply for SMS messaging (depending upon your carrier plan).


WHAT LANGUAGES ARE AVAILABLE IN THE MGM RESORTS MOBILE APP?

The app is currently only available in English.


CAN I STILL USE THE MGM RESORTS MOBILE APP TO CHECK IN IF I BOOKED MY ROOM
THROUGH A THIRD-PARTY SITE (EXPEDIA, TRAVELOCITY, ORBITZ, ETC)?

Yes, the app was designed to allow third-party reservation check-ins. Just enter
your confirmation number and follow the prompts to check in.


I DOWNLOADED THE MOBILE APP TO HEAD STRAIGHT TO MY ROOM. WHY IS IT PROMPTING ME
TO VISIT THE FRONT DESK?

Unfortunately, there could be an issue with the credit card provided or we may
simply need to verify your ID. We require every guest who has not previously
been ID verified to see a front desk agent to do so. They just have to check
your photo ID to confirm that your name matches the one on the reservation. Once
you’ve been ID verified, you won’t have to do it again.


HOW CAN I CHECK IN WITH THE MGM RESORTS MOBILE APP?

You’ll be able to start the check-in process 72 hours prior to the arrival time
you marked on your reservation. If you’ve previously agreed to receive
notifications, an alert will be sent to let you know when you can check in. 


I CHECKED IN WITH THE MGM RESORTS MOBILE APP AND I AM STILL WAITING FOR THE
NOTIFICATION TO TELL ME IF MY ROOM IS READY. WHAT SHOULD I DO?

This can happen if you’ve opted out of receiving in-app notifications or
otherwise changed your notification settings. Please check your settings and
update them to allow you to receive notifications from the app.


WHAT IF I CHECK OUT OF MY RESERVATION EARLY?

You will receive an email with your bill and check-out instructions before 11:00
AM on the day of your departure. You will also have the option to purchase late
check-out, based on availability. If you do not receive a check-out email,
please visit the Mobile Check-in Area on property.


WHAT DOES IT MEAN BY "SHOW TICKETS CAN ONLY BE REDEEMED BY THE PRIMARY PERSON
WHOSE NAME APPEARS ON THE HOTEL RESERVATION."?

The PRIMARY person is the guest whose name appears first on the hotel
reservation.


WHERE CAN I USE THE APP TO CHECK IN AND CHECK OUT IN LAS VEGAS?

You can use the app at many of our properties, including Bellagio, Aria, Vdara,
MGM Grand, The Signature, Park MGM, NoMad Las Vegas, Mandalay Bay, Delano Las
Vegas, New York New York, Luxor, and Excalibur.  


DO ALL MGM RESORTS OFFER DIGITAL KEYS?

Not all resorts offer digital keys. If you are in Las Vegas, you can use digital
keys at many of our properties, including Bellagio, Aria, Vdara, MGM Grand, The
Signature, Park MGM, NoMad Las Vegas, Mandalay Bay, Delano Las Vegas, New York
New York, Luxor, and Excalibur. Additionally, regional properties that offer
digital keys include MGM Springfield and MGM National Harbor.


HOW CAN I BE ELIGIBLE TO USE A DIGITAL KEY?

Digital Keys make it easier to check in fast and head straight to your room. To
be eligible to access this feature, you must be:

 * ID verified
 * Checked-in through Mobile App


LEGAL AND PRIVACY

*Must be 21 years or older at the time of your hotel stay to use mobile check-in
and/or digital key via MGM Resorts Mobile App. Use of digital key subject to ID
verification requirements. To receive room ready push notifications as part of
the mobile check-in process, you must opt-in to receive push notifications on
your mobile device. Availability of mobile app features may vary by property.
Subject to Mobile App Terms of Use, Digital Key Terms of Use, and Privacy
Policy. California Do Not Sell/Share My Personal Information. California Notice
at Collection of Personal Information. California Notice of Financial Incentive.


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