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Submitted URL: http://2dm.co.nz/vm
Effective URL: https://www.2degrees.nz/help/mobile-help/calling-features/enhancing-mobile-voicemail
Submission: On September 03 via manual from NZ — Scanned from NZ
Effective URL: https://www.2degrees.nz/help/mobile-help/calling-features/enhancing-mobile-voicemail
Submission: On September 03 via manual from NZ — Scanned from NZ
Form analysis 2 forms found in the DOM
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Skip to main content NAVIGATION * Personal * Business * Mobile PAY MONTHLY PLANS Pay Monthly plans PREPAY PLANS Prepay plans PREPAY TOP UP Prepay top up -------------------------------------------------------------------------------- MOBILE PHONES Mobile phones GROUP PLANS Group plans ADD-ONS Add-ons SUPERGOLD DISCOUNTS SuperGold discounts PERKS AND DISCOUNTS Perks and discounts UNLIMITED TRAVEL SIM Unlimited Travel SIM -------------------------------------------------------------------------------- EXPLORE MOBILE PLANS Explore mobile plans Pick up a Prepay plan for peanuts Starting from just $8. Get a monthly plan that lasts a full month and is chocca with Carryover Data. You can even hotspot your data at no extra charge. PAY MONTHLY PLANS Pay Monthly plans PREPAY PLANS Prepay plans PREPAY TOP UP Prepay top up -------------------------------------------------------------------------------- MOBILE PHONES Mobile phones GROUP PLANS Group plans ADD-ONS Add-ons SUPERGOLD DISCOUNTS SuperGold discounts PERKS AND DISCOUNTS Perks and discounts UNLIMITED TRAVEL SIM Unlimited Travel SIM -------------------------------------------------------------------------------- EXPLORE MOBILE PLANS Explore mobile plans Pick up a Prepay plan for peanuts Starting from just $8. Get a monthly plan that lasts a full month and is chocca with Carryover Data. 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BROADBAND PLANS Broadband plans HYPERFIBRE PLANS Hyperfibre plans WIRELESS PLANS Wireless plans RURAL PLANS Rural plans -------------------------------------------------------------------------------- BROADBAND BENEFITS Broadband benefits MOVING HOUSE Moving house SUPERGOLD DISCOUNTS SuperGold discounts -------------------------------------------------------------------------------- EXPLORE BROADBAND Explore broadband Unlimited Broadband from $50 a month When you join us on a 12 month term. * Power * Shop MOBILE PHONES Mobile phones PHONE ACCESSORIES Phone accessories SOUND ACCESSORIES Sound accessories WEARABLES Wearables TABLETS Tablets -------------------------------------------------------------------------------- HELLO DEALS Hello Deals SHOP APPLE Shop Apple SHOP SAMSUNG Shop Samsung SHOP OPPO Shop OPPO TRADE IN Trade In -------------------------------------------------------------------------------- EXPLORE SHOP Explore Shop Get up to $1205 off Buy now interest free on a $80 Pay Monthly plan and Trade in a Galaxy S23 Ultra 256GB. Plus score a bonus Galaxy Watch7 worth $650, on us with any purchase. MOBILE PHONES Mobile phones PHONE ACCESSORIES Phone accessories SOUND ACCESSORIES Sound accessories WEARABLES Wearables TABLETS Tablets -------------------------------------------------------------------------------- HELLO DEALS Hello Deals SHOP APPLE Shop Apple SHOP SAMSUNG Shop Samsung SHOP OPPO Shop OPPO TRADE IN Trade In -------------------------------------------------------------------------------- EXPLORE SHOP Explore Shop Get up to $1205 off Buy now interest free on a $80 Pay Monthly plan and Trade in a Galaxy S23 Ultra 256GB. Plus score a bonus Galaxy Watch7 worth $650, on us with any purchase. * Help * Mobile BUSINESS CHOICE PLANS Business Choice plans BUSINESS CONNECT PLANS Business Connect plans -------------------------------------------------------------------------------- MOBILE DEVICE MANAGEMENT Mobile device management ADD-ONS Add-ons CASE STUDIES Case studies CHAMBER OF COMMERCE PARTNERSHIP Chamber of Commerce Partnership FARM SOURCE PARTNERSHIP Farm Source Partnership -------------------------------------------------------------------------------- EXPLORE MOBILE PLANS Explore mobile plans BUSINESS CHOICE PLANS Business Choice plans BUSINESS CONNECT PLANS Business Connect plans -------------------------------------------------------------------------------- MOBILE DEVICE MANAGEMENT Mobile device management ADD-ONS Add-ons CASE STUDIES Case studies CHAMBER OF COMMERCE PARTNERSHIP Chamber of Commerce Partnership FARM SOURCE PARTNERSHIP Farm Source Partnership 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DDoS Protection DNS PROTECT DNS Protect -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- SEE ALL SECURITY See all Security * Shop MOBILE PHONES Mobile phones PHONE ACCESSORIES Phone accessories SOUND ACCESSORIES Sound accessories WEARABLES Wearables TABLETS Tablets -------------------------------------------------------------------------------- SHOP APPLE Shop Apple SHOP SAMSUNG Shop Samsung SHOP OPPO Shop OPPO -------------------------------------------------------------------------------- EXPLORE SHOP Explore Shop Shop the new iPhone 15 Pro Buy interest free on a Pay Monthly plan or buy outright MOBILE PHONES Mobile phones PHONE ACCESSORIES Phone accessories SOUND ACCESSORIES Sound accessories WEARABLES Wearables TABLETS Tablets -------------------------------------------------------------------------------- SHOP APPLE Shop Apple SHOP SAMSUNG Shop Samsung SHOP OPPO Shop OPPO -------------------------------------------------------------------------------- EXPLORE SHOP Explore Shop Shop the new iPhone 15 Pro Buy interest free on a Pay Monthly plan or buy outright * Help * 5G * About us * Roaming YOUR 2DEGREES MOBILE Log in 4G & 5G WIRELESS BROADBAND Log in 4G & 5G WIRELESS BROADBAND WHEN DID YOU SIGN UP WITH US? If you’re unsure, please check your email for your latest bill and follow the link provided. Before 16 Feb 2022 Log in Between 16 Feb 2022 - 19 Oct 2023 Log in After 19 Oct 2023 Log in Why are we doing this? We’re working hard to make things simpler for you. In the meantime, please bear with us using Number 8 wire to get things sorted. FIBRE & DSL BROADBAND Log in LOG IN Username Next Add-ons Prepay top up Pay mobile bill 2degrees app Data Clock Webmail Moving house? Have broadband ready when you are Bring your broadband * Account * Network Partners * About * Roaming * Contact YOUR 2DEGREES MOBILE Log in 4G & 5G WIRELESS BROADBAND Log in 4G & 5G WIRELESS BROADBAND WHEN DID YOU SIGN UP WITH US? If you’re unsure, please check your email for your latest bill and follow the link provided. Before 16 Feb 2022 Log in Between 16 Feb 2022 - 19 Oct 2023 Log in After 19 Oct 2023 Log in Why are we doing this? We’re working hard to make things simpler for you. In the meantime, please bear with us using Number 8 wire to get things sorted. FIBRE & DSL BROADBAND Log in LOG IN Username Next Help Contact Past Logins Webmail * Account SEARCH Now Trending Prepay plans Pay Monthly Close WE’RE ENHANCING OUR MOBILE VOICEMAIL SERVICE In this article What's happening? What will change? How can I save any important saved messages I want to keep? What if I forget, can I still access my old voicemail box after 22 Oct? When do you expect the voicemail service changes to occur? Can I access my voicemail during this time? WHAT'S HAPPENING? From 22 October 24, we will be tinkering behind the scenes to bring you a better mobile voicemail service. From time to time, and as technology advances, we need to upgrade our systems to ensure that we continue to offer customers a great experience. As we gear up to make this change, there is one thing we need you to be aware of. WHAT WILL CHANGE? Most of the voicemail services you’re used to will stay the same, but there is an important thing to know. * IMPORTANT: Any saved voicemail messages will not be carried over, so you'll need to make sure you save any important stored messages somewhere else safe. You may notice some slight changes to the new voicemail service, such as a new voice and an updated menu, but overall, you shouldn’t notice much difference. You’ll still dial 202 from your mobile to access your voicemail in NZ and it’ll still be free to access from NZ. And don’t worry, your current active greeting and PIN will be carried across and remains the same. HOW CAN I SAVE ANY IMPORTANT SAVED MESSAGES I WANT TO KEEP? Any saved messages you currently have stored in your voicemail inbox will not be carried across so you must take steps to save them elsewhere. This is particularly crucial if you have any important messages you want to keep. The easiest way you can do this is to turn on your speakerphone, play the voicemail and record it on another device that has recording functionality, like a different mobile phone, tablet or laptop. You may want to ask a friend or family member to help if you need too. WHAT IF I FORGET, CAN I STILL ACCESS MY OLD VOICEMAIL BOX AFTER 22 OCT? You will be able to access your old inbox until 31 October 2024, should you need to. To do this, simply dial into your voicemail as normal, listen to the prompts, then press ‘5’ to access your old voicemail box. You will only be able to do this until the end of Oct 24. WHEN DO YOU EXPECT THE VOICEMAIL SERVICE CHANGES TO OCCUR? This will happen overnight on 22 Oct. We expect the work to start around 9pm and last for up to 9 hours. The team are working hard overnight to get things back up and running as soon as possible. CAN I ACCESS MY VOICEMAILS DURING THIS TIME? Yes, you can! This means you shouldn't miss out on any important messages over this time. Immediately once work is complete, you will be able to access your new Voicemail inbox, but you will hear an option to 'Press 5' to access your old messages. You will be able to do this until 31 October 2024. Article last updated on 07 August 2024 RELATED ARTICLES /help/mobile-help/calling-features/phones-compatible-with-volte-and-wifi-calling Phones Compatible with VoLTE & WiFi Calling Find out which mobile phones are compatible with 2degrees WiFi Calling and HD Mobile Calling. Boost your mobile coverage anywhere where there’s WIFi signal or 4G coverage. /help/mobile-help/calling-features/voicemail-for-mobile Voicemail on your mobile: call 202 Never miss an important message with Voicemail for your mobile. It’s free to call and retrieve messages from your 2degrees phone in New Zealand. /help/mobile-help/security/safe-text Just in case, text SAFE (7233) Register your whereabouts on a central database via text message to 7233 (SAFE) and, in the unlikely event that you go missing, the police can access the information you recorded. /help/mobile-help/getting-started/mobile-settings Mobile settings Your 2degrees SIM should work as soon as you put it in your device. That said, there are always some exceptions, particularly if you bought your phone overseas. /contact-us Contact us Need help? Grab a hand from one of our Customer Care Specialists. /store-locator Find a store There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner. /help Online help Find answers to common questions about mobile, broadband and other services. /network-status Network status Find out the latest about the mobile and broadband network. 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