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Support
Platform
Products
The Digital CoworkerDocument VisionRoxanne - Claims AssistantStuart -
Underwriting AssistantValerie - Patient Intake RepClaire - Finance Associate

BRINGING TOGETHER MACHINE INTELLIGENCE & HUMAN INGENUITY

Liberate your people of inefficient, repetitive, soul-destroying work without a
multi-year, multi-$million transformation program.

All Products
The Digital Coworker
Able to read, think & intuit just like a person, our Digital Coworkers come
pre-packed with knowledge, skills and capabilities to effectively manage work.
Apps
Plug n play solutions to solve yourchallenges great and small.
Apps
Plug n play solutions to solve yourchallenges great and small.
InsurGPTTM
The world's most advanced Generative AI, made specifically for Insurance
Roxanne
Digital Claims Assistant
Reduce claims leakage, increase operational agility and improve profitability.

Stuart

Digital Underwriting Assistant
Improve your quote-to-bind ratio, reduce underwriting losses and increase
capacity.



Solutions
InsuranceBanking & Financial ServicesHealthcareFinance & AccountingShared
ServicesHuman ResourcesITIris-CMS-1500 document reader

DESIGNED BY EXPERTS

Our solutions are built on deep domain expertise – spanning documents, data and
systems across Insurance.

All Solutions
Claims Management
Improve combined ratios, reduce premium leakage and increase operational agility
Underwriting
Improve your quote-to-bind ratio and reduce your underwriting losses
Insurance Operations
Enhance customer service, reduce cost and increase operational efficiency with
Digital Coworkers
Shared Services
Apps
Plug n play solutions to solve yourchallenges great and small.

First Notice of Loss (FNOL)
Receive, analyze and respond to FNOL correspondence
Apps
Plug n play solutions to solve yourchallenges great and small.

Loss Run Processing
Ingest and automatically process loss run reports
Apps
Plug n play solutions to solve yourchallenges great and small.

Classification & Indexing
Automate the classification and indexing of insurance documents
Apps
Plug n play solutions to solve yourchallenges great and small.

Submissions
Receive and process highly variable, unstructured documents

Why Us
Our StoryCustomer Success

REVOLUTIONIZING THE WAY WORK IS DONE

Roots Automation empowers global leaders with an integrated, intelligent
platform to revolutionize the way work is managed.

About us
Our story
By bringing together machine intelligence and human ingenuity, we are making
work more human.
Customer success
Learn more about how we've made work more human for Insurance Organizations.
Safe & secure
We take data security seriously and protecting your data is a top priority.
Featured success stories
+650% ROI on document indexing automation for a global conglomerate
Increasing speed & accuracy of Claims Document Processing for a large Insurance
Conglomerate
Automating claims management for a Leading Insurance Carrier
Resources
All ResourcesBlogs & NewsWhitepapers & ResearchCase StudiesWebinars & Events

BRAIN FOOD FOR PEOPLE

Blogs, success stories, whitepapers, webinars and more. Created by people, for
people.

All Resources
Resources
Your new go-to resource for staying informed about the new age of
work-management. Take a look at our helpful blogs, whitepapers and stay up
to-date with events and webinars.


Browse by category
Blog & News
Whitepapers & Research
Case Studies
Webinars & Events
Use Cases
Webinar - Overcoming the Talent Crisis
Request a demo
Contact us

Platform
Products
The Digital CoworkerDocument VisionRoxanne - Digital Claims AssistantStuart -
Digital Underwriting AssistantValerie - Digital Patient Intake RepClaire -
Digital Finance Associate
Solutions
InsuranceBanking & Financial ServicesHealthcareFinance & AccountingShared
ServicesHuman ResourcesInfo TechnologyIris-CMS-1500 document reader
Why Us
Our StoryCustomer SuccessSafe & secure+650% ROI on document indexing automation
for a global conglomerateScaling an online pharmacy with insurance verification
automationAutomating claims management for a Leading Insurance Carrier

Resources
ResourcesBlogs & NewsWhitepapers & ResearchCase StudiesWebinars & EventsUse
Cases
Request a DemoContact Us



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AI FOR

Claims
Underwriting
Operations
Claims


PRE-PACKED WITH KNOWLEDGE, SKILLS & CAPABILITIES TO MANAGE INSURANCE WORK.

Request a demo




ANNOUNCEMENT: THE ROOTS
AUTONOMOUS WORKFORCE PLATFORM

We are excited to announce the introduction of the Roots Autonomous Workforce
Platform - the world's first language-oriented platform that enables insurance
knowledge workers to create AI-powered Digital Coworkers using speech and text.

The Roots Autonomous Workforce Platform uses powerful language-to-action AI that
allows a Digital Coworker to receive instruction using spoken word or typed
text, then generates a fully connected series of steps, a ‘Flow’ for a Digital
Coworker to run.

The Roots Autonomous Workforce Platform has been designed specifically for
insurance operators, offering an integrated platform to build and manage a
digital workforce using speech or text prompts. 

Click here to read more


REDUCE LEAKAGE, INCREASE AGILITY & IMPROVE PROFITABILITY FAST.

Digital Coworkers can handle up to 10x the volume of a human worker and are
productive from day .

90%
of inbound documents handled by a Digital Coworker for a global insurance
conglomerate

70%
of all claims handled straight-through by a Digital Coworker for a Large Insurer

95%
reduction in manual effort across Accounts Payable for a large TPA

90%
capacity boost in the Claims team for a global insurance conglomerate

1-3%
Improvement in loss ratios leveraging Stuart, the Digital Underwriting Assistant

650%
ROI delivered < 8 months for a global insurance conglomerate by automating
document indexing and FNOL

650%
ROI delivered < 8 months for a global insurance conglomerate by automating
document indexing and FNOL
90%
of inbound documents handled by a Digital Coworker for a global insurance
conglomerate
70%
of all claims handled straight-through by a Digital Coworker for a Large Insurer
95%
reduction in manual effort across Accounts Payable for a large TPA
90%
capacity boost in the Claims team for a global insurance conglomerate
1-3%
Improvement in loss ratios leveraging Stuart, the Digital Underwriting Assistant
650%
ROI delivered < 8 months for a global insurance conglomerate by automating
document indexing and FNOL
90%
of inbound documents handled by a Digital Coworker for a global insurance
conglomerate
70%
of all claims handled straight-through by a Digital Coworker for a Large Insurer
95%
reduction in manual effort across Accounts Payable for a large TPA
90%
capacity boost in the Claims team for a global insurance conglomerate
1-3%
Improvement in loss ratios leveraging Stuart, the Digital Underwriting Assistant
650%
ROI delivered < 8 months for a global insurance conglomerate by automating
document indexing and FNOL

Read More Success Stories


WORKING ALONGSIDE LEADING BRANDS

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SUPERCHARGE CLAIMS AND UNDERWRITING

Swipe right to meet your new AI-Powered Digital Coworker

STUART - DIGITAL UNDERWRITING ASSISTANT

Able to review applications and support quote through to bind – enabling your
underwriting team to confidently underwrite policies, faster.

 * Improve quote-to-bind ratio
 * Reduce underwriting losses
 * Extract more data from broker submissions

Meet Your New Digital Underwriting Assistant

ROXANNE - DIGITAL CLAIMS ASSISTANT

Able to setup and manage claims effectively and efficiently – increasing the
capacity within your claims team.

 * Improve combined ratios
 * Reduce premium leakage
 * Increase operational agility

Meet Your New Digital Claims Assistant

STUART - DIGITAL UNDERWRITING ASSISTANT

Able to review applications and support quote through to bind – enabling your
underwriting team to confidently underwrite policies, faster.

 * Improve quote-to-bind ratio
 * Reduce underwriting losses
 * Extract more data from broker submissions

Meet Your New Digital Underwriting Assistant

ROXANNE - DIGITAL CLAIMS ASSISTANT

Able to setup and manage claims effectively and efficiently – increasing the
capacity within your claims team.

 * Improve combined ratios
 * Reduce premium leakage
 * Increase operational agility

Meet Your New Digital Claims Assistant

STUART - DIGITAL UNDERWRITING ASSISTANT

Able to review applications and support quote through to bind – enabling your
underwriting team to confidently underwrite policies, faster.

 * Improve quote-to-bind ratio
 * Reduce underwriting losses
 * Extract more data from broker submissions

Meet Your New Digital Underwriting Assistant




YOUR IDEAL EMPLOYEE, DIGITIZED

Able to read, think & intuit just like people, Digital Coworkers come pre-packed
with knowledge, skills & capabilities to manage work & collaborate with your
human workforce.


READS DOCUMENTS & DATA

Identifies and interacts with objects on a computer screen. Detects, classifies
and understands data in structured and unstructured documents.

Read more



AUTOMATES BUSINESS PROCESSES

Uses data extracted from systems and documents to upload, download, validate and
move between applications or teams. Intelligently apply business logic and rules
to execute business processes and workflows.

Read more



INTERACTS WITH PEOPLE

Able to communicate and collaborate with human workers to manage exceptions,
handle edge-cases & seek assistance, all in real-time.

Read more



CONTINUALLY LEARNING

Captures transactional and meta-data from across our Customer Network to
continually improve machine learning models, algorithms & overall performance.

Read more



CUSTOMER SUCCESS

Our Customers see Digital Coworkers as important members of their team


"Roots Automation has helped American Exchange automate and improve a lot of our
internal data validation and data entry processes. This has both reduced our
workload and has reduced human data entry error to almost zero. The best part is
that our process with Roots Automation has allowed our agents to do what they do
best, and that is talk to people and help them with their individual and
Medicare health insurance decisions."

ANDREW HETZLER

Chief Executive Officer, American Exchange

“The Digital Coworkers Roots Automation provides work in conjunction with our
Team to optimize our medical claims process. Our Digital Coworkers provide the
simplicity and scalability necessary to deliver best-in-class productivity to
our clients. Additionally, we value the insights from the Roots Automation Team
about our processes, of which, we integrate into our continuous improvement
plans for our business practices in order to provide industry leading
solutions.”

KEVIN MAHONEY

President & COO, Carisk Partners

“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on
time as promised! The team at Roots Automation have been a pleasure to work
with! They’ve anticipated our questions and respond quickly to our asks and
changes.”

LEA LUNDQUIST

VP, Claims Administration, Protective Insurance

“We appreciate all of Roots Automation's efforts to automate a challenging
initiative with 500,000+ transaction requests annually. Our internal Center of
Excellence was able to get to production faster and more cost-effectively than
what we originally planned.”

DAVID EMMER

CIO, Anchin, Block & Anchin LLP

"Insurance companies have a desperate need to automate many business processes
for efficiency, but current solutions are limited to rule-based tasks and aren’t
insurance industry-specific, limiting their potential, Digital Coworkers lessen
our stress over finding and retaining talent, and unburden our teams so they can
focus on more impactful work. Roots Automation’s unique approach to automation
has improved our employee retention while offering superior economics and
enhanced customer experience".

CATHY CARR

VP of Insurance Support Services, Berkshire Hathaway Guard President

"Roots Automation has helped American Exchange automate and improve a lot of our
internal data validation and data entry processes. This has both reduced our
workload and has reduced human data entry error to almost zero. The best part is
that our process with Roots Automation has allowed our agents to do what they do
best, and that is talk to people and help them with their individual and
Medicare health insurance decisions."

ANDREW HETZLER

Chief Executive Officer, American Exchange

“The Digital Coworkers Roots Automation provides work in conjunction with our
Team to optimize our medical claims process. Our Digital Coworkers provide the
simplicity and scalability necessary to deliver best-in-class productivity to
our clients. Additionally, we value the insights from the Roots Automation Team
about our processes, of which, we integrate into our continuous improvement
plans for our business practices in order to provide industry leading
solutions.”

KEVIN MAHONEY

President & COO, Carisk Partners

“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on
time as promised! The team at Roots Automation have been a pleasure to work
with! They’ve anticipated our questions and respond quickly to our asks and
changes.”

LEA LUNDQUIST

VP, Claims Administration, Protective Insurance

“We appreciate all of Roots Automation's efforts to automate a challenging
initiative with 500,000+ transaction requests annually. Our internal Center of
Excellence was able to get to production faster and more cost-effectively than
what we originally planned.”

DAVID EMMER

CIO, Anchin, Block & Anchin LLP

"Insurance companies have a desperate need to automate many business processes
for efficiency, but current solutions are limited to rule-based tasks and aren’t
insurance industry-specific, limiting their potential, Digital Coworkers lessen
our stress over finding and retaining talent, and unburden our teams so they can
focus on more impactful work. Roots Automation’s unique approach to automation
has improved our employee retention while offering superior economics and
enhanced customer experience".

CATHY CARR

VP of Insurance Support Services, Berkshire Hathaway Guard President

"Roots Automation has helped American Exchange automate and improve a lot of our
internal data validation and data entry processes. This has both reduced our
workload and has reduced human data entry error to almost zero. The best part is
that our process with Roots Automation has allowed our agents to do what they do
best, and that is talk to people and help them with their individual and
Medicare health insurance decisions."

ANDREW HETZLER

Chief Executive Officer, American Exchange





MACHINE INTELLIGENCE + HUMAN INGENUITY

By bringing together technology, data, machine intelligence & human ingenuity,
our Customers realize significant value, fast.

INCREASE CAPACITY

Expand your human workforce up to 90% with trained Digital Coworkers. Better
manage fluctuating peaks and troughs in demand. Avoid burnout.

REDUCE COST

Process more work, faster, with greater accuracy. No need to build Centres of
Excellence or significant internal capability to manage your Digital Workforce.

RAPID ROI

Each Digital Coworker comes pre-trained with knowledge of documents and
processes, enabling them to be operational from day 1. Typically driving 250%
ROI for our Customers.

ADOPT AI FASTER

Our AI models and algorithms are configured to work out of the box, built on a
deep repository of tagged system and document data. No need for expensive data,
IT or infrastructure investments.

AVOID DISRUPTION

Digital Coworkers plug into your existing ways of working, minimizing disruption
and risk associated with extensive change programs

IMPROVE WORK

Eliminate the mundane, manual part of people’s work that typically slows them
down, produces errors and causes burnout.

Request a demo



CELEBRATING WOMEN IN INSURANCE

While women make up nearly half of the United States' workforce, they are
greatly underrepresented in Insurance, where women represent only 30% of the
leadership positions.  

As members of this community, it's our responsibility to uplift and amplify the
powerful voices of women who are forging their paths and changing the insurance
landscape.

And so, we have captured some of the stories from across the Insurance
community, and are proud to share them here.

Hear the stories


INSIGHTS, NEWS & RESOURCES

Webinars

WEBINAR: UNLEASHING AI IN CLAIMS & UNDERWRITING

Register for our upcoming live webinar, where we will provide practical
insights, use cases & success stories to ensure AI is delivering real benefits
in 2024

Read More
Whitepapers

WHITEPAPER: TRANSFORMING CLAIMS MANAGEMENT WITH AI-POWERED DIGITAL COWORKERS

Read More

Whitepapers

WHITEPAPER: THE RISE OF THE DIGITAL COWORKER

Read More

Blogs

REFLECTING ON 2023 AND LOOKING AHEAD TO 2024

Success Story

INCREASING SPEED & ACCURACY OF CLAIMS DOCUMENT PROCESSING FOR A LARGE INSURANCE
CONGLOMERATE

All Resources



GET IN TOUCH

Let's make work more human, together.
Contact Us

COMPANY

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Valerie - Digital Patient Intake Assistant

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MAKE WORK MORE HUMAN.

Liberate your people of inefficient, repetitive, soul-destroying work with our
Digital Coworker.

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