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NETFLIX TERMS OF USE

Netflix provides a personalized subscription service that allows our members to
access entertainment content ("Netflix content") over the Internet on certain
Internet-connected TV's, computers and other devices ("Netflix ready devices").

The Netflix service is provided to you by Netflix Inc. You have accepted these
Terms of Use, which govern your use of our service. As used in these Terms of
Use, "Netflix service", "our service" or "the service" means the personalized
service provided by Netflix for discovering and accessing Netflix content,
including all features and functionalities, recommendations and reviews, our
websites, and user interfaces, as well as all content and software associated
with our service. References to ‘you’ in these Terms of Use indicate the member
who created the Netflix account and whose payment method is charged.

YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN
SECTION 7 TO RESOLVE ANY DISPUTES WITH NETFLIX (EXCEPT FOR MATTERS THAT MAY BE
TAKEN TO SMALL CLAIMS COURT).

 1. Membership
    
    1.1. Your Netflix membership will continue and automatically renew until
    terminated. To use the Netflix service you must have Internet access and a
    Netflix ready device and provide us with one or more Payment Methods.
    "Payment Method" means a current, valid, accepted method of payment, as may
    be updated from time to time and which may include payment through your
    account with a third party. You must cancel your membership before it renews
    in order to avoid billing of the subscription fees for the next billing
    cycle to your Payment Method (see "Cancellation" below).
    
    1.2. We may offer a number of subscription plans, including subscription
    plans that contain commercial breaks and other types of commercial messages
    (“Advertisements”). Please note that our subscription plans without
    Advertisements may still contain limited commercial content, such as branded
    content or sponsorship messaging. In addition, we may give our users the
    opportunity to watch live or special events (including replays of such
    content) or to enjoy new additional features. Such content and new features
    may contain Advertisements independent of your subscription plan.
    
    
    1.3. Some subscriptions are offered by third parties in conjunction with the
    provision of their own products and services. We are not responsible for the
    products and services provided by such third parties. In addition, some
    subscription plans may have differing conditions and limitations, which will
    be disclosed at your sign-up or in other communications made available to
    you. You can find specific details regarding your Netflix subscription by
    visiting the netflix.com website and clicking on the "Account" link
    available at the top of the pages under your profile name.
    
    
    

 2. Promotional Offers. We may from time to time offer special promotional
    offers, plans or memberships (“Offers”). Offer eligibility is determined by
    Netflix at its sole discretion and we reserve the right to revoke an Offer
    and put your account on hold in the event that we determine you are not
    eligible. Members of households with an existing or recent Netflix
    membership may not be eligible for certain introductory Offers. We may use
    information such as device ID, method of payment or an account email address
    used with an existing or recent Netflix membership to determine Offer
    eligibility. The eligibility requirements and other limitations and
    conditions will be disclosed when you sign-up for the Offer or in other
    communications made available to you.
    
    
    
    
    

 3. Billing and Cancellation
    
    3.1. Billing Cycle. The subscription fee for the Netflix service and any
    other charges you may incur in connection with your use of the service, such
    as taxes and possible transaction fees, will be charged to your Payment
    Method on the specific payment date indicated on the "Account" page. The
    length of your billing cycle will depend on the type of subscription plan
    that you choose when you signed up for the service. Subscription fees are
    fully earned upon payment. In some cases your payment date may change, for
    example if your Payment Method has not successfully settled, when you change
    your subscription plan or if your paid subscription began on a day not
    contained in a given month. Visit the netflix.com website and click on the
    "Billing details" link on the "Account" page to see your next payment date.
    We may authorize your Payment Method in anticipation of subscription or
    service-related charges through various methods, including authorizing it up
    to approximately one month of service as soon as you register. If you signed
    up for Netflix using your account with a third party as a Payment Method,
    you can find the billing information about your Netflix subscription by
    visiting your account with the applicable third party.
    
    3.2. Payment Methods. To use the Netflix service you must provide one or
    more Payment Methods. You authorize us to charge any Payment Method
    associated to your account in case your primary Payment Method is declined
    or no longer available to us for payment of your subscription fee. You
    remain responsible for any uncollected amounts. If a payment is not
    successfully settled, due to expiration, insufficient funds, or otherwise,
    and you do not cancel your account, we may suspend your access to the
    service until we have successfully charged a valid Payment Method. For some
    Payment Methods, the issuer may charge you certain fees, such as foreign
    transaction fees or other fees relating to the processing of your Payment
    Method. Check with your Payment Method service provider for details.
    
    3.3 Updating your Payment Methods. You can update your Payment Methods by
    going to the "Account" page. We may also update your Payment Methods using
    information provided by the payment service providers. Following any update,
    you authorize us to continue to charge the applicable Payment Method(s).
    
    3.4. Cancellation. You can cancel your Netflix membership at any time, and
    you will continue to have access to the Netflix service through the end of
    your billing period. To cancel, go to the "Account" page on our netflix.com
    website and follow the instructions for cancellation. If you cancel your
    membership, your account will automatically close at the end of your current
    billing period. To see when your account will close, click "Billing details"
    on the "Account" page. If you signed up for Netflix using your account with
    a third party as a Payment Method and wish to cancel your Netflix
    membership, you may need to do so through that third party, for example by
    visiting your account with the applicable third party and turning off
    auto-renew, or unsubscribing from the Netflix service through that third
    party.
    
    3.5. Changes to the Price and Subscription Plans. We may change our
    subscription plans and the price of our service from time to time. We will
    notify you at least one month before any price changes or changes to your
    subscription plan will become effective. If you do not wish to accept the
    price change or change to your subscription plan, you can cancel your
    membership before the change takes effect.
    
    3.6. No Refunds. Payments are nonrefundable and there are no refunds or
    credits for partially used subscription periods. Following any cancellation,
    however, you will continue to have access to the service through the end of
    your current billing period. At any time, and for any reason, we may provide
    a refund, discount, or other consideration to some or all of our members
    ("credits"). The amount and form of such credits, and the decision to
    provide them, are at our sole and absolute discretion. The provision of
    credits in one instance does not entitle you to credits in the future for
    similar instances, nor does it obligate us to provide credits in the future,
    under any circumstance.
    
    
    
    

 4. Netflix Service
    
    4.1. You must be at least 18 years of age to become a member of the Netflix
    service. Individuals under the age of 18 may only utilize the service with
    the involvement of a parent or legal guardian, under such person's account
    and otherwise subject to these Terms of Use.
    
    4.2. The Netflix service and any content accessed through our service are
    for your personal and non-commercial use only and may not be shared with
    individuals beyond your household unless otherwise allowed by your
    subscription plan. During your Netflix membership, we grant you a limited,
    non-exclusive, non-transferable right to access the Netflix service and
    Netflix content through the service. Except for the foregoing, no right,
    title or interest shall be transferred to you. You agree not to use the
    service for public performances.
    
    4.3. You may access Netflix content primarily within the country in which
    you have established your account and only in geographic locations where we
    offer your subscription plan and have licensed such content. The content
    that may be available will vary by geographic location and will change from
    time to time. Not all Netflix content may be available in the ad supported
    subscription plan. The number of devices on which you may simultaneously
    watch depends on your chosen subscription plan and is specified on the
    "Account" page.
    
    4.4. The Netflix service, including the content library, is regularly
    updated. In addition, we continually test various aspects of our service,
    including but not limited to our websites, user interfaces and promotional
    features. You can turn off test participation at any time by visiting the
    "Account" page and changing the "Test participation" settings.
    
    4.5. Depending on your subscription plan, some Netflix content may be
    available for temporary download and offline viewing on certain supported
    devices ("Offline Titles"). Limitations apply, including restrictions on the
    number of Offline Titles per account, the maximum number of devices that can
    contain Offline Titles, the time period within which you will need to begin
    viewing Offline Titles and how long the Offline Titles will remain
    accessible. Some Offline Titles may not be playable in certain countries and
    if you go online in a country where you would not be able to stream that
    Offline Title, the Offline Title will not be playable while you are in that
    country.
    
    4.6. You agree to use the Netflix service, including all features and
    functionalities associated therewith, in accordance with all applicable
    laws, rules and regulations, or other restrictions on use of the service or
    content therein. Except as explicitly authorized by us, you agree not to:
    
    (i) archive, download, reproduce, distribute, modify, display, perform,
    publish, license, create derivative works from, offer for sale, or use
    content and information contained on or obtained from or through the Netflix
    service;
    
    (ii) circumvent, remove, alter, deactivate, degrade, block, obscure or
    thwart any of the content protections or other elements of the Netflix
    service, including the graphical user interface, any advertising or
    advertising features, copyright notices, and trademarks;
    
    (iii) use any robot, spider, scraper or other automated means to access the
    Netflix service;
    
    (iv) decompile, reverse engineer or disassemble any software or other
    products or processes accessible through the Netflix service;
    
    (v) insert any code or product or manipulate the content of the Netflix
    service in any way;
    
    (vi) use any data mining, data gathering or extraction method;
    
    (vii) upload, post, e-mail or otherwise send or transmit any material
    designed to interrupt, destroy or limit the functionality of any computer
    software or hardware or telecommunications equipment associated with the
    Netflix service, including any software viruses or any other computer code,
    files or programs.
    
    We may terminate or restrict your use of our service if you violate these
    Terms of Use or are engaged in illegal or fraudulent use of the service.
    
    4.7. The quality of the display of the Netflix content may vary from device
    to device, and may be affected by a variety of factors, such as your
    location, the bandwidth available through and/or speed of your Internet
    connection. HD, Ultra HD and HDR availability is subject to your Internet
    service and device capabilities. Not all content is available in all
    formats, such as HD, Ultra HD or HDR and not all plans allow you to receive
    content in all formats. The minimum connection speed for HD video quality
    (defined as a resolution of 720p or higher) is 3.0 Mbps per stream; however,
    we recommend a faster connection for improved video quality. A connection
    speed of at least 5.0 Mbps per stream is recommended to receive Full HD
    video quality (defined as a resolution of 1080p or higher). A connection
    speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD
    video quality (defined as a resolution of 4K or higher). You are responsible
    for all Internet access charges. Please check with your Internet provider
    for information on possible Internet data usage charges. Netflix makes no
    representations or warranties about the quality of your watching experience
    on your display. The time it takes to begin watching Netflix content will
    vary based on a number of factors, including your location, available
    bandwidth at the time, the Netflix content you have selected and the
    configuration of your Netflix ready device.
    
    4.8. The Netflix software is developed by, or for, Netflix and may solely be
    used for authorized streaming and to access content from Netflix through
    Netflix ready devices. This software may vary by device and medium, and
    functionalities may also differ between devices. By using our service, you
    agree to receive, without further notice or prompting, updated versions of
    the Netflix and related third-party software. If you do not accept the
    foregoing terms, do not use our service.
    
    4.9. By using our service, you agree to look solely to the entity that
    manufactured and/or sold you the Netflix ready device for any issues related
    to the device and its compatibility with the Netflix service. We do not take
    responsibility or otherwise warrant the performance of Netflix ready
    devices, including the continued compatibility with our service.
    
    
    
    

 5. Passwords and Account Access. You are responsible for any activity that
    occurs through the Netflix account. By allowing others to access the account
    (which includes access to information on viewing activity for the account),
    you agree that such individuals are acting on your behalf and that you are
    bound by any changes that they may make to the account, including but not
    limited to changes to the subscription plan. To help maintain control over
    the account and prevent any unauthorized users from accessing the account,
    you should maintain control over the devices that are used to access the
    service and not reveal the password or details of the Payment Method
    associated to the account to anyone. You agree to provide and maintain
    accurate information relating to your account, including a valid email
    address so we can send you account related notices. We can terminate your
    account or place your account on hold in order to protect you, Netflix or
    our partners from identity theft or other fraudulent activity. Netflix is
    not obligated to credit or discount a subscription for holds placed on the
    account by either a representative of Netflix or by the automated processes
    of Netflix. If your Netflix ready device is sold, lost or stolen, please
    deactivate the Netflix ready device. If you fail to log out or deactivate
    your device, subsequent users may access the Netflix service through your
    account and may be able to access certain of your account information. To
    deactivate a device, follow instructions on the "Account" page of our
    netflix.com website.
    
    
    
    

 6. Disclaimers of Warranties and Limitations on Liability
    
    6.1. THE NETFLIX SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH,
    OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE NETFLIX
    SERVICE, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT
    WARRANTY OF ANY KIND. NETFLIX DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT
    YOUR USE OF THE NETFLIX SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NETFLIX
    SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, NETFLIX READY
    DEVICES, AND NETFLIX SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH
    OUR SERVICE).
    
    6.2. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL
    NETFLIX, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS,
    OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR
    PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL
    DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.
    
    6.3. YOU MAY ENCOUNTER THIRD PARTY ADVERTISEMENTS OR OTHER COMMERCIAL
    CONTENT ON THE NETFLIX SERVICE. NETFLIX DOES NOT ENDORSE OR SPONSOR ANY
    ADVERTISED PRODUCTS OR SERVICES AND TAKES NO RESPONSIBILITY FOR THE PRODUCTS
    OR SERVICES PROVIDED BY ADVERTISERS. ANY INTERACTIONS WITH ADVERTISERS,
    INCLUDING THROUGH ENGAGEMENT WITH INTERACTIVE ADVERTISEMENTS, ARE AT YOUR
    OWN OPTION AND RISK AND YOU AGREE THAT NETFLIX IS NOT LIABLE FOR ANY DAMAGES
    THAT YOU MAY INCUR AS A RESULT OF SUCH INTERACTIONS.
    
    6.4. NOTHING IN THESE TERMS OF USE SHALL AFFECT ANY NON-WAIVABLE STATUTORY
    RIGHTS THAT APPLY TO YOU.
    
    
    
    

 7. Arbitration Agreement
    
    7.1. You and Netflix agree that any dispute, claim or controversy arising
    out of or relating in any way to the Netflix service, these Terms of Use and
    this Arbitration Agreement, shall be determined by binding arbitration or in
    small claims court. Arbitration is more informal than a lawsuit in court.
    Arbitration uses a neutral arbitrator instead of a judge or jury, allows for
    more limited discovery than in court, and is subject to very limited review
    by courts. Arbitrators can award the same damages and relief that a court
    can award and nothing in this Arbitration Agreement shall be interpreted as
    limiting any non-waivable statutory rights. You agree that, by agreeing to
    these Terms of Use, the U.S. Federal Arbitration Act governs the
    interpretation and enforcement of this provision, and that you and Netflix
    are each waiving the right to a trial by jury or to participate in a class
    action. This arbitration provision shall survive termination of this
    Agreement and the termination of your Netflix membership.
    
    7.2. If you elect to seek arbitration or file a small claim court action,
    you must first send to Netflix, by certified mail, a written Notice of your
    claim ("Notice"). The Notice to Netflix must be addressed to: General
    Counsel, Netflix, Inc., 121 Albright Way, Los Gatos, CA 95032 ("Notice
    Address"). If Netflix initiates arbitration, it will send a written Notice
    to the email address used for your Netflix account. A Notice, whether sent
    by you or by Netflix, must (a) describe the nature and basis of the claim or
    dispute; and (b) set forth the specific relief sought ("Demand"). If Netflix
    and you do not reach an agreement to resolve the claim within 30 days after
    the Notice is received, you or Netflix may commence an arbitration
    proceeding or file a claim in small claims court.
    
    7.3. You may download or copy a form Notice and a form to initiate
    arbitration at www.adr.org. If you are required to pay a filing fee, after
    Netflix receives notice at the Notice Address that you have commenced
    arbitration, Netflix will reimburse you for your payment of the filing fee,
    unless your claim is for greater than US$10,000, in which event you will be
    responsible for filing fees.
    
    7.4. The arbitration will be governed by the Consumer Arbitration Rules (the
    "AAA Rules") of the American Arbitration Association ("AAA"), as modified by
    this Agreement, and will be administered by the AAA. The AAA Rules and Forms
    are available online at www.adr.org, or by writing to the Notice Address.
    The arbitrator is bound by the terms of this Agreement. All issues are for
    the arbitrator to decide, including issues relating to the scope and
    enforceability of this arbitration agreement. Unless Netflix and you agree
    otherwise, any arbitration hearings will take place in the county (or
    parish) of your residence. The arbitrator's award shall be final and binding
    on all parties, except (1) for judicial review expressly permitted by law or
    (2) if the arbitrator's award includes an award of injunctive relief against
    a party, in which case that party shall have the right to seek judicial
    review of the injunctive relief in a court of competent jurisdiction that
    shall not be bound by the arbitrator's application or conclusions of law.
    
    7.5. If your claim is for US$10,000 or less, we agree that you may choose
    whether the arbitration will be conducted solely on the basis of documents
    submitted to the arbitrator, through a telephonic hearing, or by an
    in-person hearing as established by the AAA Rules. If your claim exceeds
    US$10,000, the right to a hearing will be determined by the AAA Rules.
    Regardless of the manner in which the arbitration is conducted, the
    arbitrator shall issue a reasoned written decision explaining the essential
    findings and conclusions on which the award is based. If the arbitrator
    issues you an award that is greater than the value of Netflix's last written
    settlement offer made before an arbitrator was selected (or if Netflix did
    not make a settlement offer before an arbitrator was selected), then Netflix
    will pay you the amount of the award or US$5,000, whichever is greater.
    Except as expressly set forth herein, the payment of all filing,
    administration and arbitrator fees will be governed by the AAA Rules.
    
    7.6. YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY
    IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER
    IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both
    you and Netflix agree otherwise, the arbitrator may not consolidate more
    than one person's claims with your claims, and may not otherwise preside
    over any form of a representative or class proceeding. If this specific
    provision is found to be unenforceable, then the entirety of this
    arbitration provision shall be null and void.
    
    
    
    

 8. Miscellaneous
    
    8.1. Governing Law. These Terms of Use shall be governed by and construed in
    accordance with the laws of the state of Delaware, U.S.A. without regard to
    conflict of laws provisions. These terms will not limit any consumer
    protection rights that you may be entitled to under the mandatory laws of
    your state of residence.
    
    8.2. Unsolicited Materials. Netflix does not accept unsolicited materials or
    ideas for Netflix content, and is not responsible for the similarity of any
    of its content or programming in any media to materials or ideas transmitted
    to Netflix. Should you send any unsolicited materials or ideas, you do so
    with the understanding that no additional consideration of any sort will be
    provided to you, and you are waiving any claim against Netflix and its
    affiliates regarding the use of such materials and ideas, even if material
    or an idea is used that is substantially similar to the material or idea you
    sent.
    
    8.3. Feedback. Netflix is free to use any comments, information, ideas,
    concepts, reviews, or techniques or any other material contained in any
    communication you may send to us ("Feedback"), including responses to
    questionnaires or through postings to the Netflix service, including our
    websites and user interfaces, worldwide and in perpetuity without further
    compensation, acknowledgement or payment to you for any purpose whatsoever
    including, but not limited to, developing, manufacturing and marketing
    products and creating, modifying or improving the Netflix service. In
    addition, you agree not to enforce any "moral rights" in and to the
    Feedback, to the extent permitted by applicable law.
    
    8.4. Customer Support. To find more information about our service and its
    features, or if you need assistance with your account, please visit the
    Netflix Help Center, which is accessible through the netflix.com website. In
    certain instances, Customer Service may best be able to assist you by using
    a remote access support tool through which we have full access to your
    computer. If you do not want us to have this access, you should not consent
    to support through the remote access tool, and we will assist you through
    other means. In the event of any conflict between these Terms of Use and
    information provided by Customer Service or other portions of our websites,
    these Terms of Use will control.
    
    8.5. Survival. If any provision or provisions of these Terms of Use shall be
    held to be invalid, illegal, or unenforceable, the validity, legality and
    enforceability of the remaining provisions shall remain in full force and
    effect.
    
    8.6. Changes to Terms of Use and Assignment. Netflix may, from time to time,
    change these Terms of Use. Such revisions shall be effective immediately;
    provided however, for existing members, material revisions shall, unless
    otherwise stated, be effective one month following notice to you. We may
    assign our agreement with you to any affiliated company or to any entity
    that succeeds to all or substantially all of our business or assets related
    to the applicable Netflix service.
    
    8.7. Communication Preferences. We will send you information relating to
    your account (e.g. payment authorizations, invoices, changes in password or
    Payment Method, confirmation messages, notices) in electronic form only, for
    example via emails to your email address provided during registration. You
    agree that any notices, agreements, disclosures or other communications that
    we send to you electronically will satisfy any legal communication
    requirements, including that such communications be in writing.







Last Updated: January 24, 2024



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