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Text Content

 * Products
   
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   Conversational CloudDeliver personalized digital experiences with an AI
   platform that identifies customer intentGenerative AIUnleash the untapped
   power of large language models, merging unstoppable growth with an unwavering
   commitment to responsible, safe Generative AI
   
   Menu Item
   
   Conversational Intelligence & InsightsDrive improved customer engagement and
   agent performance with the data & insights critical to optimize
   conversationsIntegrationsUnlock more data and deliver increased flexibility
   and impact for your organization with our catalog of integrations
   
   PUT IT ALL TOGETHER
   
   AI Chatbot Toolset
   
   Better conversations start with a better AI chatbot
   
   Learn more
 * Solutions
   
   By Industry
   
   Financial ServicesDeploy secure messages and proactively engage
   consumersRetailTransform the end-to-end customer shopping experienceTelco &
   CableManage the customer journey to maximize retention and minimize
   costsTravel & HospitalityGuide travelers through real-time requests and
   assist their travel needsAutomotiveImprove car shopping, ownership, and
   maintenance experiences
   
   By Use Case
   
   Digital TransformationAccelerate digital transformation using the
   Conversational Flywheel™Voice to DigitalModernize your CCaaS with an
   integrated, unified experienceCustomer ServiceUnderstand customer needs and
   personalize service at scaleConversational CommerceSimplify the commerce
   experience with unified messaging and voiceB2B Sales & MarketingClose more
   deals without growing sales and marketing headcountITSMStreamline IT service
   management and boost productivity
   
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   LP 360Accelerate time to value with our turnkey contact center as a
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   VIRTUAL PRODUCT LAUNCH
   
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Learn how to supercharge your contact center 💪

Watch now


ON-DEMAND LAUNCH: CONTACT CENTER TRANSFORMATIONTRANSFORM YOUR CONTACT CENTER BY
PUTTING HUMANS FIRST

Ready to spark a contact center transformation? Together, let’s turn the humble
agent workspace into a conversational command center for voice and digital
customer conversations. Learn how to drive ROI and customer satisfaction with
generative AI, supercharge agent productivity, and deliver personalized customer
interactions at scale alongside the world’s greatest enterprises.

ORIGINAL BROADCAST DATE: OCTOBER 23, 2024

Watch now



HEAR SUCCESS STORIES FROM INNOVATIVE LIVEPERSON CUSTOMERS

Madhura Deshpande

Vice President, Digital Shopping & Sales – Signet Jewelers

Jacob Coull

AVP, Contact Center Product Owner – Frost Bank

Elise Barron

Sr. Product Manager, Conversational AI and Messaging – BECU

Chris Moloney

CMO & SVP – Mr. Cooper Group

What you’ll learn


SUPERHEROS WEAR CAPES. SUPER AGENTS USE GENERATIVE AI.

The world’s largest brands are in the midst of a fundamental shift in how they
do business — starting in the contact center. That’s why we are focusing this
Spark event on essential tools for unifying customer experiences across voice
and messaging.


THE ROI OF AI

Hear how global leaders are harnessing the power of AI to consolidate costs,
deploy AI safely, and simply deliver the modern experiences customers want. 




ADOPTING A TRANSFORMATION MINDSET

Learn how agent-facing AI can swiftly drive value for tech-savvy customers
within a contact center — and across the enterprise.




BRINGING VOICE TO THE DIGITAL FOLD

Start serving your customers the way they want to be served. Discover how to
deliver faster, better customer experiences by shifting the right conversations
to digital communication channels.




GET A FIRST-HAND LOOK AT NEW CAPABILITIES FOR YOUR CONTACT CENTER TRANSFORMATION



Agent Workspace for voice & digital

Bring your existing best-of-breed voice provider to our best-in-class Agent
Workspace. Now voice agents can take calls directly in the workspace, allowing
you to unify contact center technology and the customer experience for voice and
messaging across digital channels.

Generative AI Copilot

Supercharge your agents with the latest generative AI-powered digital
technologies, fine-tuned for enterprise contact centers. Safely enhance contact
center operations and agent productivity with LLM-powered suggestions,
summaries, translations, and so much more.

Conversational Intelligence

Dive deeper into understanding customer expectations and what they are talking
about across voice and digital. Get intuitive out-of-the-box reporting, see
agent efficiency metrics, plus consolidate 15+ tools for simplified analytics
throughout the entire customer journey.


LEARN FROM LIVEPERSON EXPERTS

John Sabino

CEO – LivePerson

Ruth Zive

CMO – LivePerson

Kevin Meeks

CCO – LivePerson

Alex Kroman

CTO – LivePerson

Linh Tran

SVP Technical Product Management – LivePerson

Ittai Geiger

Director, Product Marketing – LivePerson

*




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Watch now
Thanks for your interest! You can watch the full recording below.


GET HAPPIER AGENTS TODAY

Contact center transformations can assist your agents and customers, while
delivering measurable results. Watch the recording to see the latest digital
transformation tools available, and hear how they’ve helped enterprise
leaders already.



Home / Resource Library / Webinars / Spark: Transform your contact center by
putting humans first

Products

Digital TransformationConversational CloudGenerative AIVoice to Digital
SolutionsConversational Intelligence & InsightsIntegrationsAI
chatbotsConversational AIMessaging Channels

Solutions by Industry

Financial ServicesRetailTelco & CableTravel & HospitalityAutomotive

Solutions By Use Case

Customer ServiceConversational CommerceB2B Sales & MarketingITSM

Solutions by Partner

Marketplace

Services

Professional ServicesTechnical Support

Learn

AI HubResource LibraryCustomer StoriesAnalyst & Market
ReportsNewsBlogGlossaryKnowledge CenterDeveloper CenterSecurity

Participate

EventsPodcastsWebinars

Partners

Find a partnerBecome a partnerPartner login

About

Who we areCareersLeadershipInclusion at LivePersonInvestor
RelationsSustainabilityPricing

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