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Submitted URL: https://click.e.cathaypacific.com/?qs=b9fb5bccf89877af853b3b608362a348da4f8636f6cc7be9632f777fced81e8af37c06e4d49cba600f6238ace7be...
Effective URL: https://www.cathaypacific.com/cx/en_HK/contact-us.html?utm_medium=EDM-RU&utm_source=RU-ENGAGEMENT&utm_campaign=RU-disable-anno...
Submission: On March 21 via api from US — Scanned from DE
Effective URL: https://www.cathaypacific.com/cx/en_HK/contact-us.html?utm_medium=EDM-RU&utm_source=RU-ENGAGEMENT&utm_campaign=RU-disable-anno...
Submission: On March 21 via api from US — Scanned from DE
Form analysis
2 forms found in the DOMGET https://www.cathaypacific.com/cx/en_HK/search.html
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Text Content
Close Please upgrade your web browser You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list. Skip to main content Menu Hong Kong SAR - English Notification centre Notification centre Member Welcome Close Registered account | Membership valid until MEMBERSHIP HOLIDAY UNTIL Status Points balance - Asia Miles balance - * Account overview * Update Profile * Manage booking * My account * Manage booking * My account * Manage booking Sign out Sign in Sign in now Enjoy a more personalized experience. Close Sign up Contact us Book a trip Shop with Cathay Open a new window Close Menu Home Book a trip Shop with Cathay Open a new window * Offers Offers Close Popular destinations Discover the best fares All destinations Flights to London Flights to Tokyo Flights to Bangkok Flights to Singapore Flights to New York Latest fares and offers Flight offers Package offers Student fares Domestic helper fares Reasons to book direct with us New Economy fares Cathay Lucky Draw COVID-19 Vaccination Lucky Draw Travel extras Reserve your seat Upgrade your flight Shopping & duty free Travel insurance Car rental Lifestyle offers Standard Chartered Cathay Mastercard® Mileage renewal offer Shopping Open a new window Dining Wellness Insurance Highlights Fly (worry) free Make unlimited changes to new tickets without the usual change fees. View more Enjoy an exclusive St. Regis 3-course lunch for two offer Apply for the Standard Chartered Cathay Mastercard® Explore more Open a new window * Manage Manage Close Manage your trip Online check-in Manage booking Rebook and refund Timetable Reserve your seat Upgrade your flight Travel extras Prepare for your trip Flight status Flight messaging Latest travel alerts & advisories Flight delays & cancellations Passenger assistance Passports & visas Airport information Baggage information Baggage allowance Prepaid extra baggage Self-service baggage drop Delayed & damaged baggage Travel apps Cathay Pacific app PressReader COVID-19 travel information Hong Kong restrictions & quarantine Worldwide travel restrictions * Experience Experience Close Discover our destinations Where we're flying now Destination guides Timetable Read Discovery online Open a new window Before your flight The latest COVID-19 updates Transiting through Hong Kong Departing from Hong Kong Arriving in Hong Kong Airport information Lounges Hong Kong International Airport (HKIA) Flying with us Aircraft & fleet Cabin classes Inflight dining Inflight entertainment Wi-Fi & connectivity Our commitment to you Rewards and partnerships Membership overview Marco Polo Club Asia Miles Open a new window Partner frequent flyer programmes oneworld Highlights Fly confidently with Cathay Care Save time with Fly Ready * Marco Polo Club Marco Polo Club Close About Marco Polo Club Overview Club benefits Status Points Club partners Privacy and terms Frequently asked questions Membership status extension Join Marco Polo Club Member account Account overview Account balance Latest transactions Mid-tier benefits summary Update profile Change redemption group Redeem Asia Miles Redeem flight awards Flight & service awards Flight award finder Hotel, car rental, travel experience awards Open a new window Lifestyle awards Open a new window Club offers and updates Offers and updates Connect Contact us Elevate your everyday * Business Business Close Corporate and business travel Programme overview Business Plus Business travel contracting Open a new window MICE offers Corporate card American Express® Cathay Pacific Corporate Card Login Business Plus Login Open a new window Login with MICE Event Code Contact us Search Search Close Search Cathay Pacific Search Quick links Standard Chartered Cathay Mastercard Online check in Manage booking Baggage Flight status Contact us and FAQs Travelling with animals Worldwide travel restrictions Hong Kong restrictions and quarantine Student fares Hong Kong SAR - EnglishHong Kong SAR - English香港特別行政區 - 繁體中文Chinese Mainland (China) - English中国內地 - 简体中文Taiwan China - English中國台灣 - 繁體中文South Africa - EnglishCanada - EnglishUnited States - EnglishBangladesh - EnglishCambodia - EnglishIndia - EnglishIndonesia - EnglishIndonesia - Bahasa IndonesiaJapan - English日本 - 日本語Korea - English한국 - 한국어Malaysia - EnglishMaldives - EnglishMyanmar - EnglishNepal - EnglishPhilippines - EnglishSingapore - EnglishSri Lanka - EnglishThailand - Englishประเทศไทย - ภาษาไทยVietnam - EnglishViệt Nam - tiếng ViệtAustralia - EnglishNew Zealand - EnglishBelgium - EnglishDenmark - EnglishDeutschland - DeutschEspaña - EspañolFrance - FrançaisIreland - EnglishItalia - ItalianoNederland - NederlandsРоссия - РусскийSchweiz - DeutschUnited Kingdom - EnglishBahrain - EnglishIsrael - EnglishUnited Arab Emirates, Qatar and Saudi Arabia - English Go Country / Region - Language * China - Mainland, Hong Kong, Macao, Taiwan regions * Hong Kong SAR - EnglishCurrently selected * 香港特別行政區 - 繁體中文 * Chinese Mainland (China) - English * 中国內地 - 简体中文 * Taiwan China - English * 中國台灣 - 繁體中文 * Africa * South Africa - English * Americas * Canada - English * United States - English * Asia * Bangladesh - English * Cambodia - English * India - English * Indonesia - English * Indonesia - Bahasa Indonesia * Japan - English * 日本 - 日本語 * Korea - English * 한국 - 한국어 * Malaysia - English * Maldives - English * Myanmar - English * Nepal - English * Philippines - English * Singapore - English * Sri Lanka - English * Thailand - English * ประเทศไทย - ภาษาไทย * Vietnam - English * Việt Nam - tiếng Việt * Australasia * Australia - English * New Zealand - English * Europe * Belgium - English * Denmark - English * Deutschland - Deutsch * España - Español * France - Français * Ireland - English * Italia - Italiano * Nederland - Nederlands * Россия - Русский * Schweiz - Deutsch * United Kingdom - English * Middle East * Bahrain - English * Israel - English * United Arab Emirates, Qatar and Saudi Arabia - English Important alerts Loading ... There are currently no important alerts. Click "View all" to read our travel advisories. * System maintenance on 28 March: some services will be unavailable - 21 Mar 2022 17:50HKT (GMT+8) * Resumption of flights to Hong Kong from 1 April 2022 - 21 Mar 2022 20:55HKT (GMT+8) * Important information for passengers in transit at Hong Kong International Airport - 10 Mar 2022 15:15HKT (GMT+8) * Important information for passengers travelling from Hong Kong to the Chinese Mainland from 23 February - 08 Mar 2022 17:00HKT (GMT+8) * Latest update on our flight schedules - 01 Mar 2022 14:15HKT (GMT+8) * View the latest COVID-19 travel restrictions, quarantine requirements and more - 13 May 2021 9:50HKT (GMT+8) Close View all Close Member Sign in Sign up * Offers -------------------------------------------------------------------------------- Popular destinations Discover the best fares All destinations Flights to London Flights to Tokyo Flights to Bangkok Flights to Singapore Flights to New York Latest fares and offers Flight offers Package offers Student fares Domestic helper fares Reasons to book direct with us New Economy fares Cathay Lucky Draw COVID-19 Vaccination Lucky Draw Travel extras Reserve your seat Upgrade your flight Shopping & duty free Travel insurance Car rental Lifestyle offers Standard Chartered Cathay Mastercard® Mileage renewal offer Shopping Open a new window Dining Wellness Insurance Highlights Fly (worry) free Make unlimited changes to new tickets without the usual change fees. View more Enjoy an exclusive St. Regis 3-course lunch for two offer Apply for the Standard Chartered Cathay Mastercard® Explore more Open a new window * Manage -------------------------------------------------------------------------------- Manage your trip Online check-in Manage booking Rebook and refund Timetable Reserve your seat Upgrade your flight Travel extras Prepare for your trip Flight status Flight messaging Latest travel alerts & advisories Flight delays & cancellations Passenger assistance Passports & visas Airport information Baggage information Baggage allowance Prepaid extra baggage Self-service baggage drop Delayed & damaged baggage Travel apps Cathay Pacific app PressReader COVID-19 travel information Hong Kong restrictions & quarantine Worldwide travel restrictions * Experience -------------------------------------------------------------------------------- Discover our destinations Where we're flying now Destination guides Timetable Read Discovery online Open a new window Before your flight The latest COVID-19 updates Transiting through Hong Kong Departing from Hong Kong Arriving in Hong Kong Airport information Lounges Hong Kong International Airport (HKIA) Flying with us Aircraft & fleet Cabin classes Inflight dining Inflight entertainment Wi-Fi & connectivity Our commitment to you Rewards and partnerships Membership overview Marco Polo Club Asia Miles Open a new window Partner frequent flyer programmes oneworld Highlights Fly confidently with Cathay Care Save time with Fly Ready * Marco Polo Club -------------------------------------------------------------------------------- About Marco Polo Club Overview Club benefits Status Points Club partners Privacy and terms Frequently asked questions Membership status extension Join Marco Polo Club Member account Account overview Account balance Latest transactions Mid-tier benefits summary Update profile Change redemption group Redeem Asia Miles Redeem flight awards Flight & service awards Flight award finder Hotel, car rental, travel experience awards Open a new window Lifestyle awards Open a new window Club offers and updates Offers and updates Connect Contact us Elevate your everyday * Business -------------------------------------------------------------------------------- Corporate and business travel Programme overview Business Plus Business travel contracting Open a new window MICE offers Corporate card American Express® Cathay Pacific Corporate Card Login Business Plus Login Open a new window Login with MICE Event Code Search Cathay Pacific Quick links Standard Chartered Cathay Mastercard Online check in Manage booking Baggage Flight status Contact us and FAQs Travelling with animals Worldwide travel restrictions Hong Kong restrictions and quarantine Student fares Search Cathay Pacific Search Close CONTACT US AND FAQS In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. If you’ve got a question about your booking, please read our page for refunds and ticket changes before calling our contact centre. Our contact centre agents are following the same guidelines for refunds and charges. For other frequently asked questions, please visit our COVID-19 information centre. Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre. CONTACT US CHAT WITH US Start a conversation on WhatsApp (+852 2747 2747) by clicking hereOpen a new window or scanning the QR code below. CALL US HONG KONG SAR (CHINA) +852 2747 3333 +852 2747 3333 * Hotel and package enquiries will be answered by Cathay Holidays Limited on the above number. * If you are calling from outside of Hong Kong, an overseas charge may apply. OTHER COUNTRIES / REGIONS Select Countries / Regions Back to region Worldwide office Close Our worldwide office * All * Argentina * Australia * Austria * Bahrain * Bangladesh * Belgium * Brazil * Cambodia * Canada * Chile * Chinese Mainland (China) * Colombia * Costa Rica * Cyprus * Denmark * Ecuador * France * Germany * Greece * Hong Kong SAR (China) * India * Indonesia * Ireland * Israel * Italy * Japan * Jordan * Kuwait * Macao SAR (China) * Madagascar * Malaysia * Maldives * Mexico * Nepal * Netherlands * New Caledonia * New Zealand * Oman * Pakistan * Panama * Peru * Philippines * Poland * Qatar * Russia * Saudi Arabia * Singapore * South Africa * South Korea * Spain * Sri Lanka * Switzerland * Taiwan China * Thailand * Ukraine * United Arab Emirates * United Kingdom * United States * Vietnam * China - Mainland, Hong Kong, Macao, Taiwan regions * Hong Kong SAR (China) * Macao SAR (China) * Chinese Mainland (China) * Taiwan China * Africa * Madagascar * South Africa * Americas * Argentina * Brazil * Canada * Chile * Colombia * Costa Rica * Ecuador * Mexico * Panama * Peru * United States * Asia * Bangladesh * Cambodia * India * Indonesia * Japan * South Korea * Malaysia * Maldives * Nepal * Pakistan * Philippines * Singapore * Sri Lanka * Thailand * Vietnam * Australasia * Australia * New Caledonia * New Zealand * Europe * Austria * Belgium * Denmark * France * Germany * Greece * Ireland * Italy * Netherlands * Poland * Russia * Spain * Switzerland * Ukraine * United Kingdom * Cyprus * Middle East * Bahrain * Israel * Jordan * Kuwait * Oman * Qatar * Saudi Arabia * United Arab Emirates FAQS Choose a topic below BOOKING AND MANAGE * Online booking * Rebook, cancel your flight and refund * Flight delays and cancellations * Request special assistance View more topics BEFORE YOU FLY * Check flight status * Airport information * Visas and passports * Seat map and fleet types View more topics CHECK IN * Online check-in * Airport check-in * Boarding pass * Airport self-service facilities View more topics BAGGAGE * Check-in baggage allowance * Cabin baggage allowance * Prepaid extra baggage * Lost or damaged baggage View more topics FREQUENT FLYERS * Calculate Status Points * Missing Status Points or miles * Marco Polo Club View more topics CATHAY SHOP * Delivery * Payment * Orders status and tracking * Aftersales View more topics OTHERS * Request a flight certificate * Complaints, Compliments, Enquiries and Suggestions * Request a refund View more topics WELLNESS * Insurance * Wellness journey Share page Share on Facebook – Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific Tweet This – Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific Email , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific LinkedIn , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific WhatsApp , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific Share on LINE – Open a New Window , Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific ABOUT US * About the Cathay Pacific Group * News Hub * Contact us and FAQs * Careers LEGAL AND PRIVACY * Legal and privacy * Cathay Pacific Conditions of CarriageOpen a new window * Passenger rights and regulations * Modern Slavery Act Transparency Statement PASSENGER INFORMATION * Our commitment to you * Site help * Sitemap * Fuel surcharge * Optional services and fees HOLIDAY IDEAS * Flights from Hong Kong * Flights from Hong Kong to London * Flights from Hong Kong to Tokyo * Flights from Hong Kong to Singapore * Flights from Hong Kong to Bangkok * Flights from Hong Kong to Taipei * FaceBook Open a new window * Twitter Open a new window * LinkedIn Open a new window * Instagram Open a new window * Pinterest Open a new window * youtube Open a new window Open a new window Open a new window Copyright © Cathay Pacific Airways Limited 國泰航空有限公司 * Feedback * Chat with us Open a new window * Back to top FEEDBACK Close If you have questions that require a response, please contact usOpen a new window for assistance. Thank you Your feedback will help us improve our website experience. Your feedback will help us improve our website experience. * * * * * Submit Close System maintenance on 28 March: some services will be unavailable Close View details System maintenance on 28 March: some services will be unavailable COOKIES SETTINGS We use cookies to make sure that our website works properly and to offer you the best experience possible. Additional cookies are only used with your consent. You can select the types of cookies below or click “Agree to all” to confirm your settings and to use all cookies. If you wish to change your cookies preferences and learn more about our policy, please visit our Cookies Policy page: Cookies PolicyOpen a new window Agree to all VIEW DETAILS ESSENTIAL COOKIES Hide details These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to service requests, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of our site will not work. These cookies do not store any personally identifiable information. EXPERIENCE & PERSONALIZATION COOKIES Experience & personalization cookies These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some services may not function properly. ADVERTISING COOKIES Advertising cookies Advertising cookies collect information about the browsing habits associated with your device and deliver targeted ads. They are also used by services provided by third parties on this website. Third parties provide these services in return for recognising that you have visited a certain website. 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