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FEBRUARY OFFER:

TAKE PART IN OUR SURVEY FOR THE CHANCE TO TEST 5X HELLOFRESH BOXES FOR FREE!

EVERY PARTICIPANT SECURES THEMSELVES MORE DISCOUNTS ON FURTHER BOXES!*




It takes 1 minute only

WHAT DO YOU PREFER?

Click here

Fresh, home-cooked dishes

I PREFER THIS

Pre-cooked meals, from the microwave

I PREFER THIS





*Discount structure: 40% off your first 4 boxes and an additional 10% off the
next 10 boxes.


Competition terms and conditions

1. The Organiser

The organiser of the Competition is

Grocery Delivery E-Services UK LTD t/a HelloFresh of The Fresh Farm, 60 Worship
Street, London, EC2A 2EZ (HelloFresh or We/Us). The organizer has commissioned
Leads.io BV, Nieuwe Steen 27, 1625 HV Hoorn (Netherlands) ("Agency") to carry
out the competition on behalf of the organizer.




2. The Competition

2.1 The title of the competition is “Win 5 Weeks of HelloFresh” and it is an
opportunity to win 5 HelloFresh Boxes (Competition).

2.2 To enter the Competition you must:

- Provide your name, telephone number and email address and- agree to these
terms and conditions (the "Entry").

2.3 You can enter into the Competition from [23/01/2024] at [00:00 GMT] to
[23/07/2024] at [23:59 GMT] (Competition Period). Entries received after this
time will not be valid or considered.

2.4 On 30.07.2024(the “Selection Date”) 1 of the eligible Participants in the
Competition will be chosen at random as the winner (the “Winner”). The decision
of HelloFresh is final and no correspondence or discussion will be entered into
with any Participants about the Winner.




3. Eligibility

3.1 The Competition is open to all new customers who are UK Residents (excluding
The Scottish Highlands & Islands), aged 18 or over, except employees of
HelloFresh and its affiliates, their families, agents or any third party
directly associated with administration of the Competition (each a
“Participant”). Existing customers or canceled or paused customers are excluded
from participation. The prize draw is free to enter and no purchase is
necessary.

3.2 The Winner will be notified within 24 HOURS via EMAIL OR TELEPHONE with
instructions on how to claim the Prize and/or HelloFresh will contact the Winner
personally via the relevant social media channel used to enter the Competition.

3.3 If any selected Winner of the Competition cannot verify its eligibility or
fails to respond to HelloFresh’s notification that they have won the competition
within 24 HOURS or has breached any of these terms and conditions, HelloFresh
may choose another Winner in its place.

3.4 HelloFresh will disqualify any Competition entries that are considered to be
fraudulent or not in good faith and reserves all rights to disqualify you if
your conduct is contrary to the spirit or intention of the Competition. In
entering the Competition, you confirm that you are eligible to do so and
eligible to claim the Prize.




4. The Prize

4.1 The Winner will receive 5 HelloFresh boxes (the “Prize”). The approximate
retail value of the prize is limited to £320. The Prize is not redeemable in
relation to any premium meals, additional item selections or surcharge items as
confirmed on our website during the checkout process. Any Prize details that are
not specified will be determined by HelloFresh

4.2 The Prize is not negotiable or transferable and must be accepted as awarded.
No cash or other substitution may be made, except by HelloFresh, who reserves
the right to substitute the Prize with another prize of equal or greater value
if the Prize is not available for any reason.

4.3 HelloFresh does not accept any responsibility if a Winner is not able to the
Prize or fails to claim the Prize in accordance with these terms and conditions.




5. General

Only one Entry per person for the Competition is permitted. HelloFresh reserves
the right to suspend, cancel or amend the Competition, the Prize and/or any of
these terms and conditions without prior notice if it cannot be operated,
conducted or completed as planned and/or due to events or circumstances arising
beyond HelloFresh’s control, or otherwise where fraud, abuse, and/or an error
(human or computer) affects or could affect the proper operation of the
Competition. HelloFresh will always endeavour to minimise the effect to
Participants in order to avoid disappointment. Winners may be required to
provide further identification or documentation to HelloFresh in order to claim
their Prize.




The winner may be asked for a photo or video, which will later appear on the
Facebook pages "Recipe Box Delivery Service", "Fresh Simple Delicious Meals" or
"Eat Fresh Daily" to be posted and published by the agency. In return for
participating in the competition, the organizer is permitted to publish the
transmitted videos or photos on the aforementioned pages. The winner declares
that he has all rights to the photo (s) or video (s) he has sent. In addition,
the organizer and the agency receive the rights to edit (in particular
electronic image processing in online presence), reproduction, reproduction by
image carriers as well as the right to transfer these rights to third parties.
The above transfers of rights of use are free of charge. Every participant
assures that the publication of his / her photos or videos on Facebook does not
violate any third party rights. This particularly includes third-party
copyrights or personal rights of photographed people. The participant releases
the organizer from third party claims arising from the violation of such rights
and the costs of legal proceedings.




HelloFresh does not accept responsibility for (i) late, lost or incomplete
entries, or network, computer, hardware or software failures of any kind, which
may restrict or delay the sending or receipt of an Entry; (ii) any postponement,
delay, or cancellation of the Competition; (iii) any loss, changes to,
postponement of, or availability of the Prize; and (iv) any act or default of
any third party supplier which is outside HelloFresh’s reasonable control.




To the maximum extent permitted under applicable law, HelloFresh will not be
liable to a Participant or Winner for any loss, damage, injury or disappointment
suffered by it resulting from entering or taking part in the Competition. Your
statutory rights are not affected.




As applicable, each Participant hereby assigns all of its right, title and
interest in its Entry, including all associated copyright and exploitation
rights, to HelloFresh. Each Participant further acknowledges that HelloFresh is
in no way obligated to publish or use the Entry in any way.




Participants who do not give correct details, make an entry on someone else’s
behalf or submit more than one entry per person will be disqualified at
HelloFresh’s discretion. Entries from agents, third parties, organised group
entries, bulk entries or entries automatically generated by a computer will not
be accepted. HelloFresh has sole discretion to determine whether an Entry is
eligible. HelloFresh reserves the right to disqualify a Participant where it
suspects there has been a breach of these terms and conditions, where a
Participant has gained unfair advantage or used fraudulent means or where a
Participant might, in the reasonable opinion of HelloFresh, bring the HelloFresh
brand into disrepute.




Each of Facebook, Instagram and TikTok may be used to advertise or promote the
Competition. By entering the Competition, you agree that the Competition is in
no way sponsored, endorsed or administered by, or associated with Facebook,
Instagram or TikTok. Any questions, comments or complaints regarding the
Competition should be directed to HelloFresh and not to Facebook, Instagram or
TikTok. If any provision in these terms and conditions is held, in whole or
part, to be invalid or unenforceable for any reason, the validity of the
remaining provisions of these terms and conditions shall not be affected, and
they shall continue to be valid and enforceable. The invalid or unenforceable
provision shall be replaced with a valid provision which is as similar as
possible in substance to the invalid or unenforceable provision. These terms and
conditions shall be governed by English law, and the parties submit to the
non-exclusive jurisdiction of the courts of England and Wales.




Privacy Notice

HelloFresh will use the personal information you provide in connection with this
Competition (for example, to contact you and distribute the Prize) for the
purposes of facilitating the conduct of the Competition and arranging the award
of the Prize. By taking part in the Competition your personal information will
be shared with Leads.io involved in the promotion, solely for the purpose of the
fulfilment of the Prize. HelloFresh must have information available that
indicates that a valid award took place. To comply with this obligation
HelloFresh will send the surname and county of major prize winners and, if
applicable copies of their winning entries, to anyone who
emails marketing.enquiries@hellofresh.co.uk and ask for the award to be
validated. If you object to any or all of your surname, county, and winning
entry being made available, please contact
HelloFresh marketing.enquiries@hellofresh.co.uk. HelloFresh must still provide
the information and winning entry to the Advertising Standards Authority on
request. Further information about how HelloFresh processes your personal
information can be found in our Privacy Policy.


Privacy Policy

Welcome to the website of HelloFresh. In our capacity as controller within the
meaning of the General Data Protection Regulation, we are obliged to comply with
statutory provisions on data protection. As a matter of course, we greatly value
the protection of your personal data along with fair and transparent data
processing. We have provided you below with all the information you need to
verify and exercise your data protection rights.




1 Who is responsible for data processing?

The responsible party is:Grocery Delivery E-Services UK LTDThe Fresh Farm, 60
Worship Street, LondonUnited Kingdom, EC2A 2EZdataprotection@hellofresh.co.uk




2 How can I contact the data protection officer?

You can contact our data protection officer at:Grocery Delivery E-Services UK
LTDThe Fresh Farm, 60 Worship Street, LondonUnited Kingdom, EC2A
2EZdataprotection@hellofresh.co.uk




3 Why and on what legal basis do we process personal data?

If you are a HelloFresh customer, create an account with us, participate in
competitions or promotions or otherwise contact us, we will receive your
personal data.We collect, use, store and transfer different kinds of personal
data about you which we have grouped together as follows:

Security of Your Personal Information

HelloFresh ensures that all information collected will be safely and securely
stored.We protect your personal information by:- Restricting access to personal
information- Maintaining technology products to prevent unauthorised computer
access- Securely destroying your personal information when it's no longer needed
for our record retention purposesHelloFresh uses 128-BITbit SSL (secure sockets
layer) encryption technology when processing your financial details. 128-bit SSL
encryption is approximated to take at least one trillion years to break, and is
the industry standard.

Identity Data may include first name, maiden name, last name, username or
similar identifier, marital status, title, date of birth and gender.

Contact Data may include billing address, delivery address, email address and
telephone numbers.

Financial Data may include bank account and payment card details.

Transaction Data may include details about payments to and from you and other
details of products and services you have purchased from us.

Technical Data may include internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in types
and versions, operating system and platform and other technology on the devices
you use to access this website.

Profile Data may include your username and password, purchases or orders made by
you, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use our website, products and
services.

Marketing and Communications Data may include your preferences in receiving
marketing from us and our third parties and your communication preferences.We
also collect, use and share Aggregated Data such as statistical or demographic
data for any purpose. Aggregated Data may be derived from your personal data but
is not considered personal data in law as this data does not directly or
indirectly reveal your identity. For example, we may aggregate your Usage Data
to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so
that it can directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy notice.We do
not collect any Special Categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sex
life, sexual orientation, political opinions, trade union membership,
information about your health and genetic and biometric data). Nor do we collect
any information about criminal convictions and offences.We generally process
data on the following legal bases:- 6.1a GDPR, if you give us your explicit
consent for data processing, e.g. if you are a prospective customer we may need
your consent to send you marketing emails;- 6.1b GDPR, if we are acting to
fulfil our contractual obligations, e.g. if we use your email address to confirm
the delivery date for your next cooking box;- 6.1c GDPR, if we are acting to
fulfil legal obligations, e.g. if we check your age and your identity before the
conclusion of a contract, to prevent fraud, if you purchase alcohol as part of
an order with us, or if you are to receive a free alcohol sample as part of a
promotion;- 6.1f GDPR, if we process your data due to a legitimate interest of
ours or a third party’s, e.g. if we use your email address to send you our
newsletter for direct advertising purposes, where we provide your data to third
parties (as outlined below) or for optimizing our website’s advertising design.

3.1 Data processing by HelloFresh

3.1.1 Shipping your cooking boxes / customer account We are pleased to be able
to supply you with our cooking boxes and recipes kits. To enable you to order
from us, we will create a customer account for you after your registration. In
order to protect your customer account from access by third parties, we store
your user name and password. In order to be able to deliver the cooking boxes to
you as desired, we store your contact data, order and delivery time and payment
information. You can voluntarily provide your phone number so that we can
contact you in case of delays or problems delivering your cooking box. Please
note that you may deactivate your account at any time.

3.1.2 Paying for the HelloFresh Box Your payment details will be sent to the
appropriate payment service provider depending on the payment method you choose.
The payment service provider is responsible for your payment data. Information,
particularly about the authority responsible for the respective payment service
provider, the contact information for the data protection officers of the
payment service providers and the categories of personal data that are processed
by the payment service providers, can be obtained from the following addresses:-
PayPal (Europe) S.à.r.l. et Cie., Luxembourg, Data protection declaration:
paypal.com/de/webapps/mpp/ua/privacy-full- Adyen B.V. Netherlands, Data
protection declaration: adyen.com/policies-and-disclaimer/privacy-policy-
American Express Services Europe Ltd., United Kingdom, Data protection
declaration:
americanexpress.com/uk/legal/european-implementing-principles.htmlYou authorise
us to charge each payment to the payment card you use to make your initial
payment. You will be able to view, amend, update and delete your payment card
details when logged into your HelloFresh account using our virtual wallet
service. You will be able to store multiple payment cards in your virtual wallet
and choose which payment card to use for payment. If we are unable to complete a
charge using your chosen payment card, you authorise us to charge a payment to
any other payment card stored in your virtual wallet.

3.1.3 Customer Care You can contact us via email, phone, chat or facebook
message to ask us questions, send us messages or make complaints. We only
process your personal data in this context in order to get in contact with you
the way you wish and to answer or fulfil your request or complaint.We may also
use your personal data, such as your name, email address, phone number and
product information to identify and call you to find out more about your
experience with HelloFresh and how you think it could be improved. We may also
call you or contact you via SMS after you have deactivated your customer account
so that we can find out if you would like to re-activate it (or change how you
have used HelloFresh’s services in the past). We may also send you reminders via
SMS when one of your payment cards is close to expiry, your payment failed or in
relation to other transactional matters. All of our calls will be recorded for
training and monitoring purposes and you will have the right to opt out from
receiving these calls or SMS at any time by contacting us
at dataprotecton@hellofresh.co.uk or by informing the agent on the call. We use
the following third party service providers to assist us with our customer care
or outbound calls to our customers: RSVP, Linea Directa d.o.o (part of the M+
Group) and CityConnect.

3.1.4 Participation in competitions If you take part in one of our competitions,
we collect data that is necessary to carry out the competition. This usually
includes an individual competition entry (e.g. a comment or a photo), as well as
your name and your contact details. It is possible that we transmit this data to
our competition partners, e.g. to send you the prize. The processing and
transfer of data may vary depending on the competition and is therefore
specifically described in the respective conditions of participation.
Participation in the competition and the associated data collection is, of
course, voluntary.

3.1.5 Comments on our blog You have the option of leaving comments on our blog.
Your comment, details at the time of writing the comment, email address and - if
you do not post anonymously - username will be stored for the comment function
on our web pages. Your IP address is also stored. Storage is necessary for us to
be able to defend ourselves against liability claims in cases of possible
publication of illegal content.

3.1.6 User images of Gravatar We have integrated the Gravatar avatar service
from the operator Automattic, Inc, San Francisco, USA, on our website. If you
are registered with Gravatar, the company will send us your profile picture,
which will be displayed next to your comment. Using this function means that
your email address is transmitted encrypted to Gravatar and compared with the
email address stored there. By displaying the images, Gravatar can store user IP
addresses. For more information on Gravatar’s collection and use of data, please
refer to Gravatar’s privacy policy (https://automattic.com/privacy/). If you do
not want your Gravatar image to be displayed, please use an email address that
you have not provided for the Gravatar avatar service.

3.1.7 Sending our newsletter At HelloFresh, you have the option of subscribing
to our newsletter in different ways, e.g. when registering, on our recipe page
or on our blog.Advertising information will only be sent to your email address
as part of our newsletter if you are an existing customer or have agreed to use
your email address for this purpose. Of course, you can revoke your consent to
be sent newsletters at any time, e.g. by clicking the unsubscribe link in the
newsletter, updating the communication setting in your customer account or by
sending a message to dataprotection@hellofresh.co.uk.For users who are not
already existing HelloFresh customers, we use the double opt-in procedure for
subscribing to our newsletter. This means that after your registration we will
send you an email to the email address provided asking you to confirm that you
would like to receive the newsletter. We also store your IP address and the time
of your registration and confirmation. This enables us to prove your
registration and, if necessary, clarify any possible misuse of your personal
data.3.1.8 Other advertising by HelloFresh HelloFresh uses the email address,
telephone number and postal address provided by the customer to inform on
similar product and service offers by email, SMS and mail. If you do not wish to
receive any further advertising information by email, SMS or mail, you can
object to the use of your contact data for advertising purposes at any time
without incurring any costs other than for transmission according to the basic
rates.You can submit your revocation by phone (020 7138 9055), in writing (The
Fresh Farm, 60 Worship Street, London, United Kingdom, EC2A 2EZ) or through our
contact channels at www.hellofresh.co.uk/contact. It is also possible to change
communication preferences at any time in the customer account area when
subscribing to the newsletter with an existing customer account.If you are a new
customer, and where we permit selected third parties to use your data, we (or
they) will contact you by electronic means only if you have consented to this.We
also work with Experian, who help us with a number of different marketing
initiatives.Here’s a list of the current activities carried out by
Experian:HelloFresh provide Experian with customer records, which Experian
analyse and segment in order to build prospect audiences and customer modelling
for direct marketing campaigns.Experian combine our customer records with their
own data in order to identify an actionable audience within Facebook for
targeted advertising.These activities are carried out on the legal basis that
marketing HelloFresh is a legitimate interest of our business and you have the
right to object to this activity as outlined above.

3.1.9 Recruiting friends If you are already a HelloFresh customer, you can also
invite your friends to order our boxes. As we do not want to bother anyone, it
is important that your friend wants to receive information about our services.
Therefore, please only use our “Refer-a-Friend” function if you are convinced of
your friend’s interest beforehand.

3.1.10 Customer feedback and support HelloFresh uses the tool Usabilla, a
service of Usabilla B.V., Netherlands. The tool enables you to give us feedback
on our offers. The use of the tool is anonymous, i.e. we cannot associate your
feedback with your identity. We also use a service provider, called FlavorWiki,
which collects personal data from you (for example, your email address) so that
we can find our more about what recipes and food you enjoy as a HelloFresh
customer.For customer support, we use the cloud-based platform PureCloud, a
service of Genesys. All data that you enter on the support platform is stored
and processed in order to provide customer support. The data is stored in the
EU, USA and Australia. After termination of the contract with PureCloud, the
data will be deleted.

3.1.11 Social media Registration with Facebook Connect We offer you the
opportunity to register with us through Facebook Connect (Facebook Inc., USA,
Data protection declaration: www.facebook.com/policy.php). An additional
registration is not necessary in this case. You will be redirected to the
Facebook page where you can log in with your user data. This will link your
Facebook profile and our service. The link automatically provides us with the
following information from Facebook: Facebook name, Facebook profile and cover
picture, email address stored on Facebook, Facebook friends lists, Facebook
likes, birthday, gender, country, language.Data is used to set up, provide and
personalize your customer account.Social media plugins On our blog or in our
recipe suggestions, we have included social media plugins that you can use to
share certain content over social networks. To protect your privacy, we offer
you these social plugins as so-called “2-click buttons.” The “2-click solution”
prevents data (e.g. your IP address) from being transmitted to social networks
such as Facebook or Twitter as soon as you open our website. For this purpose,
the buttons are deactivated by default and are only activated by clicking the
social plugins for the first time.After activation, the plugins also collect
personal data such as your IP address and send it to the servers of the
respective provider where it is stored. In addition, activated social plugins
set a cookie with a unique identifier when loading the relevant website. This
also allows providers to create profiles of your usage behavior. The data will
be used to show you personalized advertising, as well as for market and opinion
research purposes.Data transfer is independent of whether you have an account
with the plugin provider and are logged in there. If you are logged in with the
plugin provider, your data collected with us will be assigned to your existing
account with the plugin provider.We have no exact information about the concrete
use of the data nor about the storage period. Please read the privacy policy of
the respective providers.We have integrated the plugins of the following
providers on our website:- Facebook (Facebook Inc., USA, Data protection
declaration: https://bit.ly/2ZCyYVn)- Twitter (Twitter Inc., USA; Data
protection declaration: https://bit.ly/30cDusI)- Pinterest (Pinterest Inc., USA;
Data protection declaration: https://bit.ly/30ntLjH)- Google+ (Google Inc., USA;
Data protection declaration https://bit.ly/32sNT6E)

3.2 Will my usage data be processed for website optimization and usage-based
online advertising?HelloFresh uses cookies to create pseudonymous user profiles
in compliance with legal requirements, but also to make the use of our website
as optimal as possible. We can evaluate usage profiles in order to understand
the use of our website, to determine target audiences for our products and to
optimize our offers. When we create pseudonymous user profiles, we do not
directly associate this data with you and therefore cannot trace specific
activities back to you.Cookies are small text files that are placed on your
computer when you visit our website and allow your browser to be reassigned.
Cookies store information such as your language setting, the duration of your
visit to our website or the information you enter there. This avoids the need to
re-enter all necessary data for each use. Cookies also enable us to recognize
your preferences and to tailor our website to your interests.Most browsers
automatically accept cookies. If you want to prevent cookies from being saved,
select “do not accept cookies” in the browser settings. You can find out how
this works in detail from your browser provider’s instructions. You can delete
cookies that are already stored on your computer at any time. However, we would
like to point out that our website may only be of limited use without cookies.
Alternatively, you can prevent the collection and forwarding of your data
(particularly your IP address) and the processing of this data by deactivating
the execution of Java Script in your browser or by installing a tool such as
“NoScript.”You can also disable the use of cookies by third parties by using the
Network Advertising Initiative’s disabling tool. However, we and the providers
will continue to receive statistical information on how many users visited our
website and when.We would like to explain some of the services in more detail
below:

3.2.1 Google AnalyticsOur website uses Google Analytics, a service of Google
Inc., USA (“Google”). Google Analytics enables us to evaluate your website use
in order to compile analyses of website activity and make use of other services
associated with website and Internet use.We would like to point out that the
code “gat.anonymizeIp();” has been added to Google Analytics to ensure anonymous
collection of IP addresses (so-called IP masking). Your IP address will be
anonymised by Google within member states of the European Union or in other
signatory states to the Agreement on the European Economic Area. Only in
exceptional cases will the full IP address be transmitted to a Google server in
the US and shortened there. The IP address transmitted by your browser with
Google Analytics will not be merged with other Google data. More information on
terms of use and data protection can be found at https://bit.ly/32sOdlS and
https://bit.ly/2CjQc12.In addition, you can prevent Google from collecting data
by downloading and installing the browser add-on. By clicking the following
link, an opt-out cookie is set that will prevent the future collection of your
data when you visit this website: Disabling Google Analytics.We also use the
Google Conversion Tracking service as part of Google Analytics. This enables us
to record the behavior of our website visitors. For example, we are shown how
often the contact form has been filled in. We also see how many clicks on
advertisements from external sources (AdWords, LinkedIn, Xing, Bing) have led to
our website.

3.2.2 Matomo (formerly Piwik) This website uses Matomo (formerly Piwik), a
service of InnoCraft Ltd., which enables us to evaluate your visitor behavior on
our website and compile reports on website activity. The information generated
by the cookie is transferred to the server of the website operator in Germany
and stored there. The IP address is made anonymous immediately after processing
and before it is stored, i.e. data cannot be directly associated with you.You
can disable Matomo’s data collection here.

3.2.3 Facebook Custom Audience Pixel This website uses Custom Audience Pixel, a
service of Facebook Inc., USA. Custom Audience Pixel is a Java script code that
we have integrated into each of our web pages. We use custom audience pixels to
collect information about the way visitors use our website. This pixel collects
and reports Facebook information about the user’s browser session, a hashed
version of the Facebook ID and the URL being viewed. Each Facebook user has a
unique and device-independent Facebook ID that enables us to address and
recognize users across multiple devices on the social network Facebook so that
we can reach our visitors again for advertising purposes through Facebook ads.
After 180 days, the user information will be deleted until the user returns to
our website. Therefore, no personal information about the individual website
visitors is disclosed to HelloFresh and website customer target audiences can
only be specifically advertised to as soon as they have reached a significant
mass in terms of numbers.For more information on Facebook and its privacy
settings, please see the privacy policy and terms of use of Facebook Inc.

3.2.4 Facebook Audience Building Experian combine our customer records with
their own data in order to identify an actionable audience within Facebook for
targeted advertising.Experian will upload the resulting actionable audiences, in
accordance with HelloFresh’s instructions, into Facebook’s Custom Audience
feature to allow for targeted advertising within Facebook. When using Facebook’s
Custom Audience feature, the data used to build the audiences is hashed. For
more information on Facebook and its privacy settings, please see the privacy
policy and terms of use of Facebook Inc.This activity is carried out on the
basis that marketing HelloFresh is a legitimate interest of our business and you
have the right to object to this activity as outlined above.

3.2.5 Other operators We also use the following services for website analysis
purposes and for personalized advertising. If you want to deactivate the
respective service, please follow the respective opt-out link, if
indicated:Service: Dynamic Yield AnalyticsOperator: Dynamic Yield Inc.,
USAOpt-Out: https://bit.ly/3fENH7NService: HotjarOperator: Hotjar Ltd,
MaltaOpt-Out: www.hotjar.com/opt-outService: New RelicOperator: New Relic Inc.,
USAOpt-Out: Email
an datenschutz@hellofresh.deService: AppNexusOperator: AppNexus Inc.,
USAOpt-Out: https://bit.ly/2ZBuPRLService: Bing AdsOperator: Microsoft Corp.,
USAOpt-Out: Deaktivieren von Cookies über allgemeine
BrowsereinstellungenService: Cross EngageOperator: CrossEngage GmbH,
DeutschlandOpt-Out: E-Mail an optout@crossengage.ioService: Google AdWords und
Conversion TrackingOperator: Google Inc., USAOpt-Out: Deaktivieren von Cookies
über allgemeine BrowsereinstellungenService: Google Dynamic
RemarketingOperator: Google Inc., USAOpt-Out: Deaktivieren von Cookies über
allgemeine BrowsereinstellungenService: Google GA AudienceOperator: Google Inc.,
USAOpt-Out: https://bit.ly/2DSjhRFService: Double Click und Double Click
SpotlightOperator: Google Inc.,
USAOpt-Out: https://bit.ly/2DSjhRFService: Twitter AdvertisingOperator: Twitter
Inc., USAOpt-Out: https://optout.aboutads.infoService: TaboolaOperator: Taboola
Inc., USAOpt-Out: https://bit.ly/30kFYFvService: Crazy EggOperator: Crazy Egg
Inc., USAOpt-Out: www.crazyegg.com/opt-outService: OutbrainOperator: Outbrain UK
Limited,
USAOpt-Out: https://bit.ly/2OzTWOkService: BidSwitchOperator: BidSwitch,
USAOpt-Out: https://bit.ly/3h7TWBpService: FlashtalkingOperator: Flashtalking
Inc., USAOpt-Out: https://bit.ly/3fxM3VDService: VE InteractiveOperator: e
Global UK Limited, UKOpt-Out: Deaktivieren von Cookies über allgemeine
BrowsereinstellungenService: FLXONEOperator: Mapp Digital Germany GmbH,
DeutschlandOpt-Out: http://flxone.com/platform/




4 Will my data be transmitted to third parties?

In order for HelloFresh to process your data according to the purposes described
above, it may be necessary for other recipients to also be able to view and
process your data.

4.1 Recipients within the HelloFresh Group HelloFresh is a global company with
subsidiaries worldwide. In special cases, it may be necessary for us to transfer
your data to our Group parent company, HelloFresh SE, Berlin, or other
HelloFresh affiliates, to perform certain tasks for the Group. However, such a
transmission shall only take place if we have a basis of authorization or as
part of order processing in accordance with Art. 28 GDPR.

4.2 Other service providers, partners and third parties HelloFresh shares
personal data with third party service providers processing personal data on
HelloFresh’s behalf in accordance with Art. 28 GDPR. This includes the following
service providers, partners or third parties:- Transport companies (for example,
to ship and deliver your recipe box)- Banks and payment service providers (for
example, to process credit cards and payments)- IT service providers (for
example, to host, manage and service our data)- Our customer care providers (for
example, RSVP, CityConnect and Linea Directa); and- Marketing companies who
assist us with marketing campaigns (for example, our direct sales agencies and
printers)HelloFresh also shares personal data with third parties to the extent
necessary to: (i) comply with a government request, a court order or applicable
law (this includes age verification services provided through our partner Age
Checked, if you purchase alcohol from us, or if you are to receive a free
alcohol sample as part of a promotion); (ii) prevent illegal uses of our sites
and apps or violations of our sites’ and the apps’ terms of use and our
policies; (iii) defend ourselves against third party claims; and (iv) assist in
fraud prevention or investigation (e.g., counterfeiting).




5 Will my data be processed outside the EU/EEA and how is data protection
ensured?

It is important to us to process your data within the EU/EEA. However, we may
use service providers who process data outside the EU/EEA, for example, Experian
use a data sub-processor in India. In these cases, we ensure that an appropriate
level of data protection is established prior to the transfer of your personal
data. This means that a level of data protection comparable to the standards
within the EU is achieved using EU standard contracts or an adequacy resolution
such as the EU Privacy Shield. If you would like a copy of the EU standard
contracts used, please contact us using the contact details above.




6 How long will my data be stored?

We delete personal data as soon as the purpose of storage no longer applies and
legal retention periods do not preclude deletion.To determine the appropriate
retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and
the applicable legal requirements.By law we have to keep basic information about
our customers (including Contact, Identity, Financial and Transaction Data) for
six years after they cease being customers for tax purposes.At HelloFresh, we
usually delete data as follows:- Job applicant data: no later than six months
after receipt of application- Contract data: after termination of the HelloFresh
subscription, except where retention obligations provide otherwise- Contact
requests: after processing the request




7 Data Security

We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.We have put in place procedures to deal
with any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.Where we have given
you (or where you have chosen) a password which enables you to access certain
parts of our site, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.Unfortunately, the transmission
of information via the Internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of your
data transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.




8 What rights do I have and how can I assert them?Every customer or any other
person affected by data processing has the right to information according to
Art. 15 GDPR, the right to correction according to Art. 16 GDPR, the right to
deletion according to Art. 17 GDPR, the right to restriction of processing
according to Art.18 GDPR, the right to objection according to Art. 21 GDPR and
the right to data transferability according to Art. 20 GDPR.You can revoke your
consent to the processing of personal data at any time. This also applies to the
revocation of declarations of consent that were given to us prior to the
validity of the General Data Protection Regulation, i.e. before May 25, 2018.
Please note that revocation will only take effect for the future. Processing
that took place before the revocation is not affected.You can submit your
objection by email (dataprotection@hellofresh.co.uk), or in writing (Data
Protection, Customer Care, Grocery Delivery E-Services UK LTD, The Fresh Farm,
60 Worship Street, London, United Kingdom, EC2A 2EZ).You will not have to pay a
fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your
request in these circumstances.We may need to request specific information from
you to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information
in relation to your request to speed up our response.We try to respond to all
legitimate requests within one month. Occasionally it may take us longer than a
month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.You have the
right to make a complaint at any time to the Information Commissioner's Office
(ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you
approach the ICO so please contact us under www.hellofresh.co.uk/contact in the
first instance.Where we need to collect personal data by law, or under the terms
of a contract we have with you and you fail to provide that data when requested,
we may not be able to perform the contract we have or are trying to enter into
with you (for example, to provide you with goods or services). In this case, we
may have to cancel a product or service you have with us but we will notify you
if this is the case at the time.You can ask us or third parties to stop sending
you marketing messages by contacting us at any time, or by adjusting your
communication preferences via Account Settings on our website. If you no longer
wish to receive our email communications, you can unsubscribe at any time by
clicking on the unsubscribe link at the end of each newsletter.




CHANGES TO OUR PRIVACY POLICY

Applicable law and HelloFresh’s practices change over time. If we decide to
update our privacy policy, we will post the changes on our website. If we
materially change the way in which we process your personal data, we will
provide you with prior notice, or where legally required, request your consent
prior to implementing such changes. We strongly encourage you to read our
privacy policy and keep yourself informed of our practices. This privacy policy
was last modified in October 2019.


Privacy Policy




Welcome to the website of HelloFresh. In our capacity as controller within the
meaning of the General Data Protection Regulation, we are obliged to comply with
statutory provisions on data protection. As a matter of course, we greatly value
the protection of your personal data along with fair and transparent data
processing. We have provided you below with all the information you need to
verify and exercise your data protection rights.




1 Who is responsible for data processing?

The responsible party is:Grocery Delivery E-Services UK LTDThe Fresh Farm, 60
Worship Street, LondonUnited Kingdom, EC2A 2EZdataprotection@hellofresh.co.uk




2 How can I contact the data protection officer?

You can contact our data protection officer at:Grocery Delivery E-Services UK
LTDThe Fresh Farm, 60 Worship Street, LondonUnited Kingdom, EC2A
2EZdataprotection@hellofresh.co.uk




3 Why and on what legal basis do we process personal data?

If you are a HelloFresh customer, create an account with us, participate in
competitions or promotions or otherwise contact us, we will receive your
personal data.We collect, use, store and transfer different kinds of personal
data about you which we have grouped together as follows:




Security of Your Personal Information HelloFresh ensures that all information
collected will be safely and securely stored.We protect your personal
information by:- Restricting access to personal information- Maintaining
technology products to prevent unauthorised computer access- Securely destroying
your personal information when it's no longer needed for our record retention
purposesHelloFresh uses 128-BITbit SSL (secure sockets layer) encryption
technology when processing your financial details. 128-bit SSL encryption is
approximated to take at least one trillion years to break, and is the industry
standard.

Identity Data may include first name, maiden name, last name, username or
similar identifier, marital status, title, date of birth and gender.

Contact Data may include billing address, delivery address, email address and
telephone numbers.

Financial Data may include bank account and payment card details.

Transaction Data may include details about payments to and from you and other
details of products and services you have purchased from us.

Technical Data may include internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in types
and versions, operating system and platform and other technology on the devices
you use to access this website.

Profile Data may include your username and password, purchases or orders made by
you, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use our website, products and
services.

Marketing and Communications Data may include your preferences in receiving
marketing from us and our third parties and your communication preferences.We
also collect, use and share Aggregated Data such as statistical or demographic
data for any purpose. Aggregated Data may be derived from your personal data but
is not considered personal data in law as this data does not directly or
indirectly reveal your identity. For example, we may aggregate your Usage Data
to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so
that it can directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy notice.We do
not collect any Special Categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sex
life, sexual orientation, political opinions, trade union membership,
information about your health and genetic and biometric data). Nor do we collect
any information about criminal convictions and offences.We generally process
data on the following legal bases:- 6.1a GDPR, if you give us your explicit
consent for data processing, e.g. if you are a prospective customer we may need
your consent to send you marketing emails;- 6.1b GDPR, if we are acting to
fulfil our contractual obligations, e.g. if we use your email address to confirm
the delivery date for your next cooking box;- 6.1c GDPR, if we are acting to
fulfil legal obligations, e.g. if we check your age and your identity before the
conclusion of a contract, to prevent fraud, if you purchase alcohol as part of
an order with us, or if you are to receive a free alcohol sample as part of a
promotion;- 6.1f GDPR, if we process your data due to a legitimate interest of
ours or a third party’s, e.g. if we use your email address to send you our
newsletter for direct advertising purposes, where we provide your data to third
parties (as outlined below) or for optimizing our website’s advertising design.




3.1 Data processing by HelloFresh

3.1.1 Shipping your cooking boxes / customer account

We are pleased to be able to supply you with our cooking boxes and recipes kits.
To enable you to order from us, we will create a customer account for you after
your registration. In order to protect your customer account from access by
third parties, we store your user name and password. In order to be able to
deliver the cooking boxes to you as desired, we store your contact data, order
and delivery time and payment information. You can voluntarily provide your
phone number so that we can contact you in case of delays or problems delivering
your cooking box. Please note that you may deactivate your account at any time.




3.1.2 Paying for the HelloFresh Box

Your payment details will be sent to the appropriate payment service provider
depending on the payment method you choose. The payment service provider is
responsible for your payment data. Information, particularly about the authority
responsible for the respective payment service provider, the contact information
for the data protection officers of the payment service providers and the
categories of personal data that are processed by the payment service providers,
can be obtained from the following addresses:- PayPal (Europe) S.à.r.l. et Cie.,
Luxembourg, Data protection declaration:
paypal.com/de/webapps/mpp/ua/privacy-full- Adyen B.V. Netherlands, Data
protection declaration: adyen.com/policies-and-disclaimer/privacy-policy-
American Express Services Europe Ltd., United Kingdom, Data protection
declaration:
americanexpress.com/uk/legal/european-implementing-principles.htmlYou authorise
us to charge each payment to the payment card you use to make your initial
payment. You will be able to view, amend, update and delete your payment card
details when logged into your HelloFresh account using our virtual wallet
service. You will be able to store multiple payment cards in your virtual wallet
and choose which payment card to use for payment. If we are unable to complete a
charge using your chosen payment card, you authorise us to charge a payment to
any other payment card stored in your virtual wallet.




3.1.3 Customer Care

You can contact us via email, phone, chat or facebook message to ask us
questions, send us messages or make complaints. We only process your personal
data in this context in order to get in contact with you the way you wish and to
answer or fulfil your request or complaint.We may also use your personal data,
such as your name, email address, phone number and product information to
identify and call you to find out more about your experience with HelloFresh and
how you think it could be improved. We may also call you or contact you via SMS
after you have deactivated your customer account so that we can find out if you
would like to re-activate it (or change how you have used HelloFresh’s services
in the past). We may also send you reminders via SMS when one of your payment
cards is close to expiry, your payment failed or in relation to other
transactional matters. All of our calls will be recorded for training and
monitoring purposes and you will have the right to opt out from receiving these
calls or SMS at any time by contacting us at dataprotecton@hellofresh.co.uk or
by informing the agent on the call. We use the following third party service
providers to assist us with our customer care or outbound calls to our
customers: RSVP, Linea Directa d.o.o (part of the M+ Group) and CityConnect.




3.1.4 Participation in competitions

If you take part in one of our competitions, we collect data that is necessary
to carry out the competition. This usually includes an individual competition
entry (e.g. a comment or a photo), as well as your name and your contact
details. It is possible that we transmit this data to our competition partners,
e.g. to send you the prize. The processing and transfer of data may vary
depending on the competition and is therefore specifically described in the
respective conditions of participation. Participation in the competition and the
associated data collection is, of course, voluntary.




3.1.5 Comments on our blog

You have the option of leaving comments on our blog. Your comment, details at
the time of writing the comment, email address and - if you do not post
anonymously - username will be stored for the comment function on our web pages.
Your IP address is also stored. Storage is necessary for us to be able to defend
ourselves against liability claims in cases of possible publication of illegal
content.




3.1.6 User images of Gravatar

We have integrated the Gravatar avatar service from the operator Automattic,
Inc, San Francisco, USA, on our website. If you are registered with Gravatar,
the company will send us your profile picture, which will be displayed next to
your comment. Using this function means that your email address is transmitted
encrypted to Gravatar and compared with the email address stored there. By
displaying the images, Gravatar can store user IP addresses. For more
information on Gravatar’s collection and use of data, please refer to Gravatar’s
privacy policy (https://automattic.com/privacy/). If you do not want your
Gravatar image to be displayed, please use an email address that you have not
provided for the Gravatar avatar service.




3.1.7 Sending our newsletter

At HelloFresh, you have the option of subscribing to our newsletter in different
ways, e.g. when registering, on our recipe page or on our blog.Advertising
information will only be sent to your email address as part of our newsletter if
you are an existing customer or have agreed to use your email address for this
purpose. Of course, you can revoke your consent to be sent newsletters at any
time, e.g. by clicking the unsubscribe link in the newsletter, updating the
communication setting in your customer account or by sending a message
to dataprotection@hellofresh.co.uk.For users who are not already existing
HelloFresh customers, we use the double opt-in procedure for subscribing to our
newsletter. This means that after your registration we will send you an email to
the email address provided asking you to confirm that you would like to receive
the newsletter. We also store your IP address and the time of your registration
and confirmation. This enables us to prove your registration and, if necessary,
clarify any possible misuse of your personal data.3.1.8 Other advertising by
HelloFresh HelloFresh uses the email address, telephone number and postal
address provided by the customer to inform on similar product and service offers
by email, SMS and mail. If you do not wish to receive any further advertising
information by email, SMS or mail, you can object to the use of your contact
data for advertising purposes at any time without incurring any costs other than
for transmission according to the basic rates.You can submit your revocation by
phone (020 7138 9055), in writing (The Fresh Farm, 60 Worship Street, London,
United Kingdom, EC2A 2EZ) or through our contact channels at
www.hellofresh.co.uk/contact. It is also possible to change communication
preferences at any time in the customer account area when subscribing to the
newsletter with an existing customer account.If you are a new customer, and
where we permit selected third parties to use your data, we (or they) will
contact you by electronic means only if you have consented to this.We also work
with Experian, who help us with a number of different marketing
initiatives.Here’s a list of the current activities carried out by
Experian:HelloFresh provide Experian with customer records, which Experian
analyse and segment in order to build prospect audiences and customer modelling
for direct marketing campaigns.Experian combine our customer records with their
own data in order to identify an actionable audience within Facebook for
targeted advertising.These activities are carried out on the legal basis that
marketing HelloFresh is a legitimate interest of our business and you have the
right to object to this activity as outlined above.




3.1.9 Recruiting friends

If you are already a HelloFresh customer, you can also invite your friends to
order our boxes. As we do not want to bother anyone, it is important that your
friend wants to receive information about our services. Therefore, please only
use our “Refer-a-Friend” function if you are convinced of your friend’s interest
beforehand.




3.1.10 Customer feedback and support

HelloFresh uses the tool Usabilla, a service of Usabilla B.V., Netherlands. The
tool enables you to give us feedback on our offers. The use of the tool is
anonymous, i.e. we cannot associate your feedback with your identity. We also
use a service provider, called FlavorWiki, which collects personal data from you
(for example, your email address) so that we can find our more about what
recipes and food you enjoy as a HelloFresh customer.For customer support, we use
the cloud-based platform PureCloud, a service of Genesys. All data that you
enter on the support platform is stored and processed in order to provide
customer support. The data is stored in the EU, USA and Australia. After
termination of the contract with PureCloud, the data will be deleted.




3.1.11 Social media

Registration with Facebook Connect

We offer you the opportunity to register with us through Facebook Connect
(Facebook Inc., USA, Data protection declaration: www.facebook.com/policy.php).
An additional registration is not necessary in this case. You will be redirected
to the Facebook page where you can log in with your user data. This will link
your Facebook profile and our service. The link automatically provides us with
the following information from Facebook: Facebook name, Facebook profile and
cover picture, email address stored on Facebook, Facebook friends lists,
Facebook likes, birthday, gender, country, language.Data is used to set up,
provide and personalize your customer account.

Social media plugins

On our blog or in our recipe suggestions, we have included social media plugins
that you can use to share certain content over social networks. To protect your
privacy, we offer you these social plugins as so-called “2-click buttons.” The
“2-click solution” prevents data (e.g. your IP address) from being transmitted
to social networks such as Facebook or Twitter as soon as you open our website.
For this purpose, the buttons are deactivated by default and are only activated
by clicking the social plugins for the first time.After activation, the plugins
also collect personal data such as your IP address and send it to the servers of
the respective provider where it is stored. In addition, activated social
plugins set a cookie with a unique identifier when loading the relevant website.
This also allows providers to create profiles of your usage behavior. The data
will be used to show you personalized advertising, as well as for market and
opinion research purposes.Data transfer is independent of whether you have an
account with the plugin provider and are logged in there. If you are logged in
with the plugin provider, your data collected with us will be assigned to your
existing account with the plugin provider.We have no exact information about the
concrete use of the data nor about the storage period. Please read the privacy
policy of the respective providers.We have integrated the plugins of the
following providers on our website:- Facebook (Facebook Inc., USA, Data
protection declaration: https://bit.ly/2ZCyYVn)- Twitter (Twitter Inc., USA;
Data protection declaration: https://bit.ly/30cDusI)- Pinterest (Pinterest Inc.,
USA; Data protection declaration: https://bit.ly/30ntLjH)- Google+ (Google Inc.,
USA; Data protection declaration https://bit.ly/32sNT6E)




3.2 Will my usage data be processed for website optimization and usage-based
online advertising?

HelloFresh uses cookies to create pseudonymous user profiles in compliance with
legal requirements, but also to make the use of our website as optimal as
possible. We can evaluate usage profiles in order to understand the use of our
website, to determine target audiences for our products and to optimize our
offers. When we create pseudonymous user profiles, we do not directly associate
this data with you and therefore cannot trace specific activities back to
you.Cookies are small text files that are placed on your computer when you visit
our website and allow your browser to be reassigned. Cookies store information
such as your language setting, the duration of your visit to our website or the
information you enter there. This avoids the need to re-enter all necessary data
for each use. Cookies also enable us to recognize your preferences and to tailor
our website to your interests.Most browsers automatically accept cookies. If you
want to prevent cookies from being saved, select “do not accept cookies” in the
browser settings. You can find out how this works in detail from your browser
provider’s instructions. You can delete cookies that are already stored on your
computer at any time. However, we would like to point out that our website may
only be of limited use without cookies. Alternatively, you can prevent the
collection and forwarding of your data (particularly your IP address) and the
processing of this data by deactivating the execution of Java Script in your
browser or by installing a tool such as “NoScript.”You can also disable the use
of cookies by third parties by using the Network Advertising Initiative’s
disabling tool. However, we and the providers will continue to receive
statistical information on how many users visited our website and when.We would
like to explain some of the services in more detail below:




3.2.1 Google Analytics

Our website uses Google Analytics, a service of Google Inc., USA (“Google”).
Google Analytics enables us to evaluate your website use in order to compile
analyses of website activity and make use of other services associated with
website and Internet use.We would like to point out that the code
“gat.anonymizeIp();” has been added to Google Analytics to ensure anonymous
collection of IP addresses (so-called IP masking). Your IP address will be
anonymised by Google within member states of the European Union or in other
signatory states to the Agreement on the European Economic Area. Only in
exceptional cases will the full IP address be transmitted to a Google server in
the US and shortened there. The IP address transmitted by your browser with
Google Analytics will not be merged with other Google data. More information on
terms of use and data protection can be found at https://bit.ly/32sOdlS and
https://bit.ly/2CjQc12.In addition, you can prevent Google from collecting data
by downloading and installing the browser add-on. By clicking the following
link, an opt-out cookie is set that will prevent the future collection of your
data when you visit this website: Disabling Google Analytics.We also use the
Google Conversion Tracking service as part of Google Analytics. This enables us
to record the behavior of our website visitors. For example, we are shown how
often the contact form has been filled in. We also see how many clicks on
advertisements from external sources (AdWords, LinkedIn, Xing, Bing) have led to
our website.




3.2.2 Matomo (formerly Piwik)

This website uses Matomo (formerly Piwik), a service of InnoCraft Ltd., which
enables us to evaluate your visitor behavior on our website and compile reports
on website activity. The information generated by the cookie is transferred to
the server of the website operator in Germany and stored there. The IP address
is made anonymous immediately after processing and before it is stored, i.e.
data cannot be directly associated with you.You can disable Matomo’s data
collection here.




3.2.3 Facebook Custom Audience Pixel

This website uses Custom Audience Pixel, a service of Facebook Inc., USA. Custom
Audience Pixel is a Java script code that we have integrated into each of our
web pages. We use custom audience pixels to collect information about the way
visitors use our website. This pixel collects and reports Facebook information
about the user’s browser session, a hashed version of the Facebook ID and the
URL being viewed. Each Facebook user has a unique and device-independent
Facebook ID that enables us to address and recognize users across multiple
devices on the social network Facebook so that we can reach our visitors again
for advertising purposes through Facebook ads. After 180 days, the user
information will be deleted until the user returns to our website. Therefore, no
personal information about the individual website visitors is disclosed to
HelloFresh and website customer target audiences can only be specifically
advertised to as soon as they have reached a significant mass in terms of
numbers.For more information on Facebook and its privacy settings, please see
the privacy policy and terms of use of Facebook Inc.




3.2.4 Facebook Audience Building

Experian combine our customer records with their own data in order to identify
an actionable audience within Facebook for targeted advertising.Experian will
upload the resulting actionable audiences, in accordance with HelloFresh’s
instructions, into Facebook’s Custom Audience feature to allow for targeted
advertising within Facebook. When using Facebook’s Custom Audience feature, the
data used to build the audiences is hashed. For more information on Facebook and
its privacy settings, please see the privacy policy and terms of use of Facebook
Inc.This activity is carried out on the basis that marketing HelloFresh is a
legitimate interest of our business and you have the right to object to this
activity as outlined above.




3.2.5 Other operators

We also use the following services for website analysis purposes and for
personalized advertising. If you want to deactivate the respective service,
please follow the respective opt-out link, if indicated:




Service: Dynamic Yield Analytics

Operator: Dynamic Yield Inc., USA

Opt-Out: https://bit.ly/3fENH7N




Service: Hotjar

Operator: Hotjar Ltd, Malta

Opt-Out: www.hotjar.com/opt-out




Service: New Relic

Operator: New Relic Inc., USA

Opt-Out: Email an datenschutz@hellofresh.de




Service: AppNexus

Operator: AppNexus Inc., USA

Opt-Out: https://bit.ly/2ZBuPRL




Service: Bing Ads

Operator: Microsoft Corp., USA

Opt-Out: Deaktivieren von Cookies über allgemeine Browsereinstellungen




Service: Cross Engage

Operator: CrossEngage GmbH, Deutschland

Opt-Out: E-Mail an optout@crossengage.io




Service: Google AdWords und Conversion Tracking

Operator: Google Inc., USA

Opt-Out: Deaktivieren von Cookies über allgemeine Browsereinstellungen




Service: Google Dynamic Remarketing

Operator: Google Inc., USA

Opt-Out: Deaktivieren von Cookies über allgemeine Browsereinstellungen




Service: Google GA Audience

Operator: Google Inc., USA

Opt-Out: https://bit.ly/2DSjhRF




Service: Double Click und Double Click Spotlight

Operator: Google Inc., USA

Opt-Out: https://bit.ly/2DSjhRF




Service: Twitter Advertisin

gOperator: Twitter Inc., USA

Opt-Out: https://optout.aboutads.info




Service: Tabool

aOperator: Taboola Inc., USA

Opt-Out: https://bit.ly/30kFYFv




Service: Crazy Egg

Operator: Crazy Egg Inc., USA

Opt-Out: www.crazyegg.com/opt-out




Service: Outbrain

Operator: Outbrain UK Limited, USA

Opt-Out: https://bit.ly/2OzTWOk




Service: BidSwitch

Operator: BidSwitch, USA

Opt-Out: https://bit.ly/3h7TWBp




Service: Flashtalking

Operator: Flashtalking Inc., USA

Opt-Out: https://bit.ly/3fxM3VD




Service: VE Interactive

Operator: e Global UK Limited, UK

Opt-Out: Deaktivieren von Cookies über allgemeine Browsereinstellungen




Service: FLXONE

Operator: Mapp Digital Germany GmbH, Deutschland

Opt-Out: http://flxone.com/platform/




4 Will my data be transmitted to third parties?

In order for HelloFresh to process your data according to the purposes described
above, it may be necessary for other recipients to also be able to view and
process your data.




4.1 Recipients within the HelloFresh Group HelloFresh is a global company with
subsidiaries worldwide. In special cases, it may be necessary for us to transfer
your data to our Group parent company, HelloFresh SE, Berlin, or other
HelloFresh affiliates, to perform certain tasks for the Group. However, such a
transmission shall only take place if we have a basis of authorization or as
part of order processing in accordance with Art. 28 GDPR.




4.2 Other service providers, partners and third parties HelloFresh shares
personal data with third party service providers processing personal data on
HelloFresh’s behalf in accordance with Art. 28 GDPR. This includes the following
service providers, partners or third parties:- Transport companies (for example,
to ship and deliver your recipe box)- Banks and payment service providers (for
example, to process credit cards and payments)- IT service providers (for
example, to host, manage and service our data)- Our customer care providers (for
example, RSVP, CityConnect and Linea Directa); and- Marketing companies who
assist us with marketing campaigns (for example, our direct sales agencies and
printers)HelloFresh also shares personal data with third parties to the extent
necessary to: (i) comply with a government request, a court order or applicable
law (this includes age verification services provided through our partner Age
Checked, if you purchase alcohol from us, or if you are to receive a free
alcohol sample as part of a promotion); (ii) prevent illegal uses of our sites
and apps or violations of our sites’ and the apps’ terms of use and our
policies; (iii) defend ourselves against third party claims; and (iv) assist in
fraud prevention or investigation (e.g., counterfeiting).




5 Will my data be processed outside the EU/EEA and how is data protection
ensured?

It is important to us to process your data within the EU/EEA. However, we may
use service providers who process data outside the EU/EEA, for example, Experian
use a data sub-processor in India. In these cases, we ensure that an appropriate
level of data protection is established prior to the transfer of your personal
data. This means that a level of data protection comparable to the standards
within the EU is achieved using EU standard contracts or an adequacy resolution
such as the EU Privacy Shield. If you would like a copy of the EU standard
contracts used, please contact us using the contact details above.




6 How long will my data be stored?

We delete personal data as soon as the purpose of storage no longer applies and
legal retention periods do not preclude deletion.To determine the appropriate
retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and
the applicable legal requirements.By law we have to keep basic information about
our customers (including Contact, Identity, Financial and Transaction Data) for
six years after they cease being customers for tax purposes.At HelloFresh, we
usually delete data as follows:- Job applicant data: no later than six months
after receipt of application- Contract data: after termination of the HelloFresh
subscription, except where retention obligations provide otherwise- Contact
requests: after processing the request




7 Data Security

We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.We have put in place procedures to deal
with any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.Where we have given
you (or where you have chosen) a password which enables you to access certain
parts of our site, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.Unfortunately, the transmission
of information via the Internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of your
data transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.




8 What rights do I have and how can I assert them?

Every customer or any other person affected by data processing has the right to
information according to Art. 15 GDPR, the right to correction according to Art.
16 GDPR, the right to deletion according to Art. 17 GDPR, the right to
restriction of processing according to Art.18 GDPR, the right to objection
according to Art. 21 GDPR and the right to data transferability according to
Art. 20 GDPR.You can revoke your consent to the processing of personal data at
any time. This also applies to the revocation of declarations of consent that
were given to us prior to the validity of the General Data Protection
Regulation, i.e. before May 25, 2018. Please note that revocation will only take
effect for the future. Processing that took place before the revocation is not
affected.You can submit your objection by email
(dataprotection@hellofresh.co.uk), or in writing (Data Protection, Customer
Care, Grocery Delivery E-Services UK LTD, The Fresh Farm, 60 Worship Street,
London, United Kingdom, EC2A 2EZ).You will not have to pay a fee to access your
personal data (or to exercise any of the other rights). However, we may charge a
reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your
request to speed up our response.We try to respond to all legitimate requests
within one month. Occasionally it may take us longer than a month if your
request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.You have the right to make a
complaint at any time to the Information Commissioner's Office (ICO), the UK
supervisory authority for data protection issues (www.ico.org.uk). We would,
however, appreciate the chance to deal with your concerns before you approach
the ICO so please contact us under www.hellofresh.co.uk/contact in the first
instance.Where we need to collect personal data by law, or under the terms of a
contract we have with you and you fail to provide that data when requested, we
may not be able to perform the contract we have or are trying to enter into with
you (for example, to provide you with goods or services). In this case, we may
have to cancel a product or service you have with us but we will notify you if
this is the case at the time.You can ask us or third parties to stop sending you
marketing messages by contacting us at any time, or by adjusting your
communication preferences via Account Settings on our website. If you no longer
wish to receive our email communications, you can unsubscribe at any time by
clicking on the unsubscribe link at the end of each newsletter.




CHANGES TO OUR PRIVACY POLICY

Applicable law and HelloFresh’s practices change over time. If we decide to
update our privacy policy, we will post the changes on our website. If we
materially change the way in which we process your personal data, we will
provide you with prior notice, or where legally required, request your consent
prior to implementing such changes. We strongly encourage you to read our
privacy policy and keep yourself informed of our practices. This privacy policy
was last modified in October 2019.


Cookies

On this campaign/promotion website we make use of cookies. A cookie is
information stored on your device (e.g. computer, mobile phone) by a website you
visit. It can contain personal data: e.g. the name of the server that placed it
there, an online identifier like the IP address or cookie identifier in form of
a unique number. A server can access the cookie to read and record the
information. In most cases, the data of your surfing behavior is collected and
analyzed anonymously and can therefore not identify you in the real world.





1. WHY DOES THIS WEBSITE USE COOKIES?

We make use of cookies to tune our services to your needs and to better align
structure, navigation and content of the website. This will for example
facilitate your browsing, store your preferences and make the interaction
between you and the website faster and easier.





2. WHAT TYPES OF COOKIES IS THIS WEBSITE USING?

Performance Cookies: Such cookies measure your behavior on our website. In order
to find out which parts of our websites are interesting for our visitors, we
collect data with respect to the use of our website. We track for example the
number of visitors, the most visited pages, surfing behavior of the visitors or
the duration of a visit of the website. This data is not used for any other
purpose.




Marketing Cookies: We use marketing cookies for online advertising and
(re-)targeting. This enables us to use identify target groups and assign the
advertising content to them. We also use such cookies to track conversions.





3. HOW CAN I CONTROL THE USE OF COOKIES?

Most browsers are set to accept cookies automatically, but you can deactivate
this function if you wish. Refer to the information provided by your browser
supplier to find out how. However, refusing all cookies could mean that you
cannot take full advantage of our website. There are also other possibilities to
opt-out from specific cookies like browser plug-ins (see section 4) or websites
which can help you to understand and control the use of cookies like
https://bit.ly/1S02TIn (Europe), https://bit.ly/2VON5GW (Canada) or
https://bit.ly/2YBQgyL (USA).





4. COOKIES ON THIS CAMPAIGN/PROMOTION WEBSITE




Tommie: We use our own cookies (from our system ‘Tommie’) for the provision of
our services to our clients, for example, to redirect websites in the website
user journey, to track conversations (like how many individuals have responded
to a campaign) and to connect it to our other systems (like the system we use
for billing our clients). Tommie also tracks and gives insights into the website
user journey (like from which websites users came from, at what stage they drop
out, etc.). These insights help us to provide better marketing campaigns.The
cookies collect identifiable data such as IP address, geographic information
(based on IP), a users’ browser type, version and other technical data that may
uniquely identify a website visitor. The expiration time of the cookies varies
from 3 hours to 2 years. The Opt-Out functionality can be found at:
 https://leads.io/general-privacy-policy/




Hotjar: Hotjar is a technology service that helps us better understand our
user’s experience (for example, how much time they spend on which pages, which
links you choose to click, etc.) and this enables us to build and maintain our
service with user feedback. Hotjar uses cookies and other technologies to
collect data on our user’s behaviour and their devices. The expiration time of
the Hotjar cookies is a maximum of 365 days. More information about Hotjar can
be found at:
https://help.hotjar.com/hc/en-us/sections/115003180467-Privacy-Security-and-Operations.

For opting out, you can use the one-click function at:
https://www.hotjar.com/policies/do-not-track/




Matomo Cloud: Matomo helps us to collect and analyse information about how you
interact with our website (web analytics), and to recognize and stop any misuse.
It collects data such as IP address, geolocation, and technical data such as
browser settings.

Provider: Innocraft Ltd.; EU (Germany)                         

Store time: Depends on the cookies, from 14 days till 13 months
                       

Opt-out: Use privacy settings on the website

More information: www.matomo.org   




Microsoft Clarity: Clarity is a user behaviour analytics tool that helps us to
understand how you are interacting with our website through features such as
session replays and heatmaps. For example, how much time you spend on which
pages, which links you choose to click, etc, and this enables us to build and
maintain our service with user feedback. Microsoft Clarity uses cookies and
other technologies to collect data on our user’s behaviour and their devices.
The expiration time is set at 3 months. More information about the Microsoft
Clarity can be found at: https://clarity.microsoft.com/. If you wish to opt-out
you can find the opt out details of Microsoft Clarity at:
https://privacy.microsoft.com/en-gb/privacystatement.




VWO: VWO is one of our website A/B testing tools. VWO sets the following cookies
to determine a user’s inclusion in a website experiment. VWO uses multiple
cookies during an A/B test. _vwo_ds is the cookie that stores persistent
user-level data for VWO insights. Expiration time depends on the length of the
experiment but is typically 90 days. _vwo_sn This cookie stores session-level
information that is necessary for the tests. The expiration time is 30 mins and
reset again to 30 mins on user activity. _vwo_uuid This cookie generates a
unique id for every visitor and is used for the report segmentation feature in
VWO, and it also allows you to view data in a more refined manner. The
expiration date is 10 years. _vwo_uuid_v2 This cookie calculates unique traffic
on our website. The expiration data is 366 days. To opt out from VWO you can
download visit this website: https://bit.ly/3A7kkFu




Facebook Pixel: For (re) marketing purposes, we use Facebook Custom Audience of
Facebook Inc. With the Pixel, Facebook is able to recognize you when you visit
its closed member area and delivers customized advertisements. This cookie
enables us to deliver advertising to Facebook users which are also
likely interested in the campaign. The Pixel is also used to measure/count the
traffic on this side and thereby analyze the media performance of this campaign
(so called conversion tracking). Facebook is only able to recognize you if you
have an account and have logged in to the Facebook closed member area. In other
cases, you will not be affected by this data processing. The maximum amount of
time that you will stay in the Custom Audience from this website is 180
days. Facebook’s Privacy Statement gives you more information about it:
https://bit.ly/1wYGJjt. If you wish to object to the use of the Facebook Custom
Audience, you can do so at https://bit.ly/2HG5eNb/.




TikTok: TikTok cookies (such as the TikTok pixel _ttp) are used for the
measurement, optimization and targeting of an advertising campaign. This helps
to personalize ads. Storage time of the cookies is 13 months. To opt-out you can
go to: https://www.tiktok.com/legal/tiktok-website-cookies-policy?lang=en. More
Information you find at:
https://www.tiktok.com/legal/page/global/cookie-policy/en




Social Media Plug-ins: Our thank-you pages
that you will see after filling in the data also include buttons for
social media networks that you can use to share. In order to increase the
protection of your data when visiting our website and ensure that you retain
full control, the used button provides direct contact between the respective
social network and our website visitors only once you actively click on it. When
you activate the button by giving consent, data – e.g. the IP address, browser
information, URL of the current website – can be forwarded to the social media
network.


Contact

This advertising campaign is carried out by the marketing agency Leads.io.
Leads.io is the website operator and responsible for the design and content of
this site.





LEADS.IO BENELUX BV

Nieuwe Steen 27

1625 HV Hoorn, Netherlands

Tel: + 31 229 283 000

E-mail: compliance@leads.io

Chamber of Commerce Number: 59384360

VAT: NL 8534.52.805





COPYRIGHT

All rights reserved. All texts, pictures, graphics, video and animation data as
well as their composition or layout are protected by copyright and other
protective laws. Their content may not be copied for commercial or other
purposes, nor may it be displayed, even in a modified version, on other
websites. Insofar as the content on this website was not created by the
operator, the copyrights of third parties are respected. Should you nevertheless
become aware of a copyright infringement, please inform us. If we become aware
of any infringements, we will remove such contents immediately.





DISCLAIMER

This website has been compiled with the utmost care. However, we cannot
guarantee that the contents are correct, complete and up-to-date.





DATA PROTECTION

Information on personal data that we collect on this website can be found in our
"Privacy and Cookies" policy.


Website Privacy Policy


WEBSITE PRIVACY POLICY (CCPA)




This advertising campaign is carried out by the marketing agency Leads.io.
Leads.io is the website operator. 





1. OUR CAMPAIGNS 




Information on the privacy practices of the advertiser and how they deal with
personal data (“Data”) can be found in their privacy policy that is connected to
the webform. Please contact them if you would like to exercise your rights and
choices. Leads.io is processing personal data only on behalf of a specific
advertiser. We do not sell or share data with any other party except our service
providers. Information on cookies that are collected through the website can be
found in the website’s cookie statement. Should you have problems in contacting
the advertiser, you can always reach out to Leads.io and we will assist you in
your request.

                                                                       


2. US-SPECIFIC PRIVACY INFORMATION




This Website Privacy Policy (“Website Policy”) applies to Leads.io’s processing
of personal information in connection with the website and our marketing and
lead generation service. It applies to visitors and users who are residents of
the United States (“consumers” or “you”).  





2.1. USA FEDERAL LAW




Federal legislation provides consumers with certain rights in relation to their
Data: 




 * Children’s Privacy: In compliance with the Children’s Online Privacy
   Protection Act (“COPPA”), our website is for adults, and we do not knowingly
   or intentionally collect Data from children under the age of 18. If you are
   younger, you must have your parent’s approval. If we learn that a user is
   under the age 18 without valid parental approval, we will request and delete
   the user’s information.

                                       

 * Marketing emails opt-out: You have the right to update or remove your Data
   from any marketing lists under the Controlling the Assault of Non-Solicited
   Pornography and Marketing Act (“CAN-SPAM”). That means that you can opt out
   of receiving marketing emails by clicking the "unsubscribe" link at the
   bottom of our marketing messages or contact us. Leads.io only acts as service
   provider and does not send out any marketing messages.




 * Phone Calls and Texts opt-out: To opt out of receiving telephone calls or
   texts from us, please contact us, use technical means we offer or follow the
   instructions to be placed on our Do Not Call list,
   https://www.donotcall.gov/.      

       


 2.2. U.S. STATE LAWS




In the following section we describe our practices and your rights under the
California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California
Privacy Rights Act (“CPRA”), the Californian Online Privacy Protection Act
(“CalOppa”) and other applicable laws and regulations in California collectively
“California Law”. These additional rights and other terms are available to
California residents about whom we collect Data.




This Website Policy also describes our practices and your rights under the
Virginia Consumer Privacy Act/ Privacy Rights Act (“VCDPA"), the Connecticut
Data Privacy Act (“CTPDA”), the Colorado Privacy Act (“CPA”), the Utah Consumer
Privacy Act (“UCPA”), the Nevada Privacy Law (“SB-220”) and other applicable
U.S. state privacy laws and regulations that are published from time to time.





2.3. DATA WE COLLECT




Our website may have collected the following categories of Data from consumers:




Category: Identifier

Examples: Name, email address, telephone number, address (like zip code), online
identifiers (like IP address)

Collected: Yes 




Category: Personal information categories listed in the California Customer
Records statute (Cal. Civ. Code § 1798.80€)

Examples: Name, email address, telephone number, address (like zip code)

Collected: Yes (what type depends on campaign)




Category: Protected classification characteristics under California or federal
law

Examples: Sex and gender information.

Collected: Yes (what type depends on campaign)




Category: Commercial information

Examples: Information necessary to qualify for product or services (like what
type of home you live in)

Collected: Yes (what type depends on campaign)




Category: Internet or electronic network activity

Examples: Information on a consumer’s interaction with a website, application
and advertisement through online identifier such as IP address, cookie
identifier, log files

Collected: Yes (see our cookie statement)




Category: Approximate geolocation data.

Examples: Approximate physical location (based on IP address).

Collected: Yes




Category: Sensitive personal information

Examples: Social Security number; ID documents; account logins; financial
information; password, or credentials allowing access to an account; racial or
ethnic origin, religious or philosophical beliefs; union membership; genetic
data; unique biometric information; health, sex life or sexual orientation
information.

Collected: Yes (only for health-related campaigns such as hearing aid to find
out if you qualify for the product)




Category: Professional or employment-related information

Examples: Current or past job history or performance evaluations

Collected: No




Category: Non-public education information

Examples: Education records

Collected: No 




Category: Inferences drawn from other personal information.

Examples: Profile reflecting a person's preferences, characteristics,
psychological trends, predispositions, behavior, attitudes, intelligence,
abilities, and aptitudes

Collected: No




We have obtained the Data listed in the table above directly from you when you
submit an application form through our website and indirectly from you (for
example, through a cookie).





2.4. HOW WE USE YOUR DATA




We may disclose your Data for the following “business or commercial” purposes
under California Law:




 * Service provision and Improvements: To provide or improve our services (such
   as to identify bugs, repair errors, or ensure that services function as
   intended) or conduct internal research and analysis to improve our technology
   and systems;Auditing Interactions: To audit interactions and transactions;




 * Security and Integrity: To secure our services, including to detect, prevent,
   and investigate security incidents or violations;




 * Marketing and Advertising: To provide marketing and advertising services
   (e.g., sending you communications).





2.5. SELLING AND SHARING YOUR DATAYOU HAVE THE RIGHT TO KNOW WHETHER YOUR DATA
IS SOLD OR SHARED.




We do engage in certain Data disclosure activities that may be considered
“sales” or “sharing” under California Law.

Please note that we do sell or share your Data from your enquiry only for the
provision of our services.




We share or sell the following Data:




Category: Identifiers (like contact information)

Business or Commercial Purpose: To respond to your request (service provision
and improvements, auditing interactions)

Categories of third parties: Business partners (e.g. advertisers), other
Leads.io offices, service providers and contractors (e.g, data hosting) 




Category: Identifiers (like online identifiers)

Business or Commercial Purpose: To provide you with personal advertising and
content (marketing and advertising services, service improvements, security and
integrity).

Categories of third parties: Advertisers and advertising networks (e.g.
Facebook, Google Advertising Network). Service providers and contractors (e.g.
website analytics tools or tools for websites security).





2.6. DATA RETENTION




We may retain all categories of Data for as long as needed to carry out the
purposes described or as otherwise required by applicable law. Unless we are
required or permitted by law to keep your Data for a longer period, when your
Data is no longer necessary to carry out the purposes for which we process it,
we will delete your Data or keep it in a form that does not permit identifying
you. When determining the retention period, we consider various criteria like
mandatory retention periods provided by applicable laws.





2.7. STATE CONSUMERS’ INDIVIDUAL RIGHTS




California Law provides California consumers with certain rights in relation to
their Data. This section describes your rights and explains how you can exercise
them:




 * Right to know | Request for information: Subject to certain limitations, you
   (or your authorized agent) have the right to request that we disclose more
   information including the categories and sources of Data that we have
   collected, used and disclosed about you over the last 12 months. For example,
   you can request a copy of your Data by sending us an email. You may only make
   a request twice within a 12-month period.




 * Right to correct inaccurate information: You have the right to request that
   we correct any of your Data that we maintain about you.




 * Right to delete: Subject to certain limitations, you have the right to
   request that your Data is deleted. Once we receive and confirm your
   verifiable request, we will delete your Data from our records, unless an
   exception applies. Such exceptions are, for example, if the information is
   necessary to complete the requested transaction or retention periods for
   contracts.




 * Right to non-discrimination for exercising your rights: We will not
   discriminate against you for choosing to exercise any of your rights. Such
   discrimination may include denying services.




 * Right to notification: We cannot collect new categories of Data or use them
   for materially different purposes without first notifying you.




 * Your right to limit the use of sensitive information: You can limit a
   business’s use and disclosure of your sensitive Data to certain purposes
   specified by law (e.g., providing you with services you request).




 * Right to opt-out of the sale or sharing of Data: You can opt out of the
   “sale” or “share” like “targeted advertising” of your Data at any time.
   Please note that we may not provide you with the requested services if you
   opt out to pass on your Data to our business partners.




 * Dispute Resolution:You have the right to submit feedback about this Privacy
   Notice, or the practices described in it, to the applicable supervisory
   authority in your jurisdiction of residence. For U.S. residents this includes
   the Federal Trade Commission and your state Attorney General. Please note
   that we will provide residents from other U.S. states with the same consumer
   rights subject to limitations under applicable state laws and regulations. 





2.8. HOW DOES THE VERIFICATION PROCESS WORK?     




If you want to enforce your consumer rights, the verifiable consumer request
must:




Provide sufficient information that allows us to reasonable verify you are the
person about whom we collected Data;      




Describe your request with a sufficient level of detail that allows us to
properly understand, evaluate and respond to it.We cannot respond to your
request or provide you with Data if we cannot verify your identity.





3. CONTACT, RESPONSE TIMING AND FORMAT




Once we have verified a request from a California or other U.S. consumer, we
will confirm receipt of the request within 10 days and explain how we will
process the request. We will aim to respond to within 45 days.




If we require more time, we will inform you of the reason and extension period
in writing.

We will deliver our written response by email.




To begin the verification process, please email us at compliance@leads.io and
from there, we will take you through the process.




Privacy Notice Questions

Leads.io Corp. [Legal Department]

345 Adelaide St W Unit 400ON, M5V 1R5 Toronto Canada 




This Website Policy and website have been published in October 2023.  

Competition terms and conditionsPrivacy PolicyCookiesContact
This is a promotion by HelloFresh UK
in cooperation with Leads.io.SLP-TMP-2402-A-GB