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 * Disney Blu-ray and DVD Support

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TOP SUPPORT TOPICS

What if my Digital Movie Code is missing, lost, or blank?

Your Digital Movie activation code can be found in qualifying DVD, Blu-ray and
UHD cases. The Digital Movie code is the same code as the Disney Movie Insiders
code.

If your Digital Movie code was missing, lost, or blank, please submit an email
via our Contact Us page. When contacting us, please be sure to include the
following information:

- Movie title and 6-digit stock number listed on the base of the spine of your
DVD or Blu-ray package. This number will start with either a 0 or a 1.

- The store from which your movie was purchased.

How can I contact the Disney Movie Club?
Email: DMCcontactus@movieclubinfo.com


Phone: 1-800-362-4587
Disney Movie Club support. Monday through Friday, 5:00 a.m to 10:00 p.m Pacific
Time.

Phone: 1-800-382-4527
Disney Movie Club’s automated featured title response system. 24 hour support.
What should I do if I get an "invalid code" error message when I try to redeem
my Digital Code?

If you receive a "This is not a valid code" error message when you try to enter
your code at RedeemDigitalMovie.com, please try the following troubleshooting
tips:

- Verify your purchase includes a Digital Code. Please see the insert for
further details.

- Verify your Digital Code is eligible on RedeemDigitalMovie.com. Check the text
printed on the outer edge of one of the movie discs or on the bottom of the
combination packaging from which you obtained your digital code. If you see the
words "Distributed by Buena Vista Home Entertainment" in these locations, the
digital code included in your combination package is redeemable on
RedeemDigitalMovie.com.

- Verify you are entering the correct characters; some letters and numbers look
similar and use of incorrect characters may be causing the error message. For
example, B vs. 8, S vs. 5, 0 vs. O, I vs. 1 and W vs. VV.

If you have confirmed that the digital code enclosed in your combination product
packaging is entered correctly but you still receive an error message, please
submit an email via our Contact Us page to request a new code.


Does the unique code for the Disney Digital Movie expire? Yes. Digital Movie
codes are subject to expiration. Please check your movie packaging or Contact
Us for further details. How can I tell if my product purchase includes a Digital
Movie Code? Please see the insert for further details. What is a Digital Movie
Code and how does it work? A Digital Movie Code is an alphanumeric Code printed
on a paper insert included inside combination disc + code packages (which
include a DVD, Blu-ray, and/or 4K/UHD disc(s) and a digital code).  Such Codes
can be redeemed through Movies Anywhere or RedeemDigitalMovie.com for licensed
access to a digital version of the movie with the participating provider of your
choice from any compatible web browser on a compatible connected device. Can I
redeem my Digital Movie Code more than once? Your unique Digital Movie Code can
only be redeemed once. What happened to the Digital Copy Disc?

For many titles, a Digital Copy Disc is no longer necessary. You now have the
flexibility to enter your code from most connected devices and enjoy your movie
at home or anywhere you go!

Why should I update my Blu-ray player's firmware? Manufacturers may update their
Blu-ray player firmware in order to add new functionality and rectify known
playback issues. For optimal performance, we recommend checking for available
updates. For further information on a specific player, please click on one of
the major Blu-ray player manufacturers links below.

Select Player Manufacturer For Latest Firmware Updates:

Dell Drivers & Downloads | 1-800-624-9896
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
Integra | 800-225-1946
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Marantz | 201-762-6666
Memorex | 877-363-6673
NAD | 905-831-6555
Onkyo | 201-785-2600
Oppo | 650-961-1118
Panasonic BD Product Support | 1-800-211-7262
Philips Consumer Support | 1-888-744-5477
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sherwood | 800-962-3203
Sony Electronics Support & Registration | 1-866-909-7669
Sony PS3 System Software Update | 1-800-345-7669
VIZIO | 888-849-4623
Yamaha | 1-714-522-9105

Player Issues
If you experience any difficulty playing your Blu-ray discs, please ensure that
your player has an available manufacturer update. If you are still experiencing
issues after you update your player, please report your issue in our Contact Us
section. How can I contact Disney Movie Insiders? For assistance with your
Disney Movie Insiders account, please click here.


MORE WAYS TO ENJOY DISNEY MOVIES


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