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Know your Customer


DATA & DECISION SCIENCES


DATA & DECISION SCIENCES

UNCOVER POWERFUL AND ACTIONABLE INSIGHTS


ABOUT



DATA & DECISIONS SCIENCES

We enable enterprises to know what ‘state of responsiveness and engagement’
their customers are in, how to view every direct or indirect reference or
transaction or an expression, of a customer, as a possible impact on the
customer’s ‘state of engagement’ and continuously look for optimal ways and
means of retaining the customer’s interests with the enterprise. Our analytics
practice provides marketers with recommendations and insights that are relevant,
powerful and actionable.




SINGLE VIEW AND 360

Our 360° single view solution equips businesses with a unified view of the
customer to Improve accuracy, context and response to marketing campaigns.
Legacy databases typically comprise data in a distributed form. Integration of
data and insights from marketing campaigns, NPS, surveys, online and social
media interactions, contact centre interactions and more need to tag against an
individual member or household across products and services.




OMNI CHANNEL DATA INTEGRATION

Our omni channel data integration services help collate, ingest and
strategically integrate data to enable informed decisions. There is always
enough data lying unattended across web, social, mobile and departments across
your organization.




DATA QUALITY MANAGEMENT & ORGANIZATION

We turn your data into vital business intelligence by strategically using our
products & expertise to audit and analyze quality, take corrective measures of
enrichment, standardization, transformation and cleansing based on your
marketing campaign.




DATA VISUALIZATION

We understand the significance of data and provide services to represent the
same in a visual context, thus enabling hidden patterns, trends, and
correlations for your marketing campaigns to pin with excellence and centered
around your customers.




HADOOP, NOSQL, BIG DATA INTEGRATION

We address Big Data challenges and enable enterprises to leverage the
capabilities of integrating a NoSQL database, Integration of Hadoop and MongoDB.




DATA ANALYTICS WEB, SOCIAL, MOBILE

Customer Centria acts as your single window to the digital world from measuring
traffic to your site, understanding your visitors’ needs and behaviour or
gauging click-through rates to new content or features.




PREDICTIVE

Predictive analytics helps businesses forecast future sales, propensity to buy,
product sequencing, and more. We dive into your data to discover patterns and
understand behavior, key trends, and interest areas for forecasting.




MARKET BASKET

“Number of products per customer” is one of the key metrics in the current
business world. Market basket analysis plays a crucial role in increasing this
number. We help to understand this metric and help businesses design strategies
and increase cross-sell ratio as well as layout plans for the retail business to
product bundling for banking.


Technology Services
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Marketing Services
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EXPERIENCE ENGINEERING
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Case Study




DIARY OF A JOURNEY CALLED SUCCESS

Successful clients, Happy customers now. Our global experience makes sure your
marketing efforts yield maximum return on Marketing, Digital and Customer
Engagement & Experience Investments. The biggest testimony to our proven
methodologies – case studies that make us shine.




CASE STUDY

https://customercentria.com/case-study-gojiyo/

CASE STUDY

https://customercentria.com/case-study-taj/

CASE STUDY

https://customercentria.com/case-study-tullo-marshall-warren/

CASE STUDY

https://customercentria.com/case-study/

CASE STUDY

https://customercentria.com/case-study-idbi-fedral-bank/

CASE STUDY

https://customercentria.com/case-study-bajaj-allianz/



ENQUIRE ABOUT OUR SERVICES

Click here

We are Customer Centria. The Customer Engagement & Experience Company. We
architect customer delight by seeking and shaping the Here & Now Moments of
Truth. And engineer customer experience, from the orchestration of Cognitive
Data, Technology & Omni Channel artistry. Impacting total business
transformation, to unlock endless opportunities. 

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CONTACT US

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