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New Relic, Inc.


GENERAL DATA PRIVACY NOTICE



Last updated December 20, 2023*

Welcome to New Relic! New Relic's full-stack data analysis platform enables
businesses to have a clearer view of what’s happening in their software.

Want to learn how New Relic processes data when you use or interact with our
Services?  See our Services Data Privacy Notice.

For California Residents, please see our California Privacy Notice.

Interested in applying for a job at New Relic?  See our Applicant Privacy Policy
to understand how New Relic uses the information you provide when you apply.

For California Residents, please see our California Applicant Privacy Notice.

This New Relic General Data Privacy Notice (“General Privacy Notice”) explains
who we are, how we collect, share and use personal data about you, and how you
can exercise your privacy rights. We are committed to protecting your
information and being transparent about the information we collect about you and
how we use it.

We recommend that you read this General Privacy Notice in full to ensure you are
informed. If you have any questions about this General Privacy Notice please see
Section 16 (How to Contact Us). If there’s a particular section you’re
interested in reviewing, click on a link below to jump to that spot.

1. Definitions
2. Who We Are
3. The Information We Collect About You
4. How We Use Your Personal Data
5. How We Share Your Personal Data
6. Legal Basis for Processing Your Personal Data
7. How Long We Hold Your Personal Data
8. International Data Transfers
9. Your Choices and Data Protection Rights
10. Do Not Track and Global Privacy Control
11. Advertising
12. Third Party Websites and Social Media Widgets
13. Security of Your Personal Data
14. Children
15. Changes to this General Privacy Notice
16. How to Contact Us


1. Definitions


“Personal Data” means any information relating to an identified or identifiable
individual, including, for example, your name, phone number, post code or zip
code, Device ID, IP address and email address. Further information about the
Personal Data that we collect, where we collect it from, and how we use it is
set out below.

“Sites” means the websites that display or link to this General Privacy Notice,
such as www.newrelic.com,  status.newrelic.com,  learn.newrelic.com,
 discuss.newrelic.com,  www.newrelic.jp,  www.newrelic.de, codestream.com,
pixielabs.ai and any related New Relic website operated by New Relic.

Undefined terms used in this General Privacy Notice have the same definition as
in our Terms of Service.



2. Who We Are


New Relic, Inc. makes monitoring services and tools available via several
platforms, including pixielabs.ai, newrelic.com, and codestream.com. When you
create an account with us via one of our platforms, your information is
controlled by New Relic, Inc.


New Relic, Inc. is a Delaware corporation headquartered at 188 Spear Street,
Suite 1200, San Francisco, CA 94105. New Relic, Inc. has offices, subsidiaries
and affiliated companies all around the world (collectively “New Relic”, “we”,
“us”, “our”, and “ours”).
For more information about New Relic, please see the “About Us” section of our
Sites.



3. The Information We Collect About You


New Relic collects Personal Data about you both offline and online. Offline
information about you originates from our interactions with you, for example,
during in-person meetings or at New Relic events, conferences, or workshops.
Online information originates from your activities on our Sites and third party
sources. The Personal Data we collect includes information such as your name,
mailing or billing address, credit card information, username, GitHub ID, email
address, company name, IP or MAC address. We collect this information so we know
who you are for various reasons, including to communicate with you, bill you
correctly, and to enable you to log-in to and use New Relic Sites and New Relic
Separate Platforms. For more information on the types of Personal Data we
collect and how we may receive it, click on “Read more”.

Read more

We may collect offline or online data, such as contact and financial
information, from you directly, automatically, or from third parties, such as
data aggregators, that may not have a relationship with you.

a. Personal Data Categories

Personal Data category Examples of Personal Data included Contact information
Your name, job title, company name, mailing address, phone number, email
address, username, password Financial & billing information Your billing name
and address, credit card number, bank account information Event visitor
information Your name, title, company name, mailing address, country, phone
number, email address Community profile information Username, photo and/or
biographical information, such as your occupation, social media profiles,
profile on Stack Overflow, Github ID, company name, areas of expertise, custom
profiles Office visitor information Your name, email address, phone number,
photograph, company name, time and date of arrival Pictures, videos, & audio
recordings Images of you captured during a New Relic event or promotion in
photos or videos and/or recordings of you made during a research or a
promotional session or event with your consent Device & geographic information
IP address, device type, unique device identification numbers, browser-type,
broad geographic location (e.g. country or city-level location), user ID, and
other technical information
Information about how your device has interacted with our Sites, including the
pages accessed and links clicked


b. Personal Data we collect directly from you includes contact, financial and
billing, event visitor, community profile, and office visitor information, as
well as pictures, videos and audio recordings, and data we collect
automatically, which includes device and geographic information.

Personal Data category Examples of how it may be collected by New Relic directly
Collected automatically Contact information If you
 * express an interest in obtaining additional information about our Services
 * request customer support
 * use our "Contact Us" or similar features
 * register to use our Sites and other New Relic platforms, such as
   pixielabs.ai, sign up for or attend an event, webinar or contest
 * download certain content, such as whitepapers from our Sites or third-party
   sites
 * participate in a New Relic research study or promotion
 * initiate a webchat on the New Relic website

No Financial & billing information If you
 * make purchases via our Sites
 * register for an event or webinar

No Event visitor information If you
 * attend an event

No Community profile information We may collect this data in a variety of
contexts.

If you
 * attend a New Relic promotion or event, your image may be captured in a photo
   or video
 * participate in a New Relic research study your research session may be
   recorded with your consent.

No Office visitor information If you
 * visit our Sites


Some of this information may be collected using cookies and similar tracking
technology, as explained further in the New Relic Cookie Policy. Yes

If you provide to us or to our service providers any Personal Data relating to
other individuals or third parties (such as your beneficiaries, references for
job candidates, or referrals for the purposes of collaboration within the New
Relic platform), you represent that you have the authority to do so and permit
us to use the Personal Data in accordance with this General Privacy Notice. If
you would like to exercise your rights relating to your Personal Data, please
see Section 9 (Your Choices and Data Protection Rights).

If you are that beneficiary or any other third party whose Personal Data was
provided to New Relic on your behalf and with your consent, and you would like
to exercise your rights relating to your Personal Data, please see Section 9
(Your Choices and Data Protection Rights).

c. We may collect the following types of Personal Data about you from third
parties that supply us with Personal Data in order to help us establish an
account, target our marketing, or fulfill orders in partnership with our
resellers.

Our third party company relationships help us to update, expand, and analyze our
Personal Data records, identify new customers, optimize our Sites and Services,
create more tailored advertising to provide services that may be of interest to
you, and manage open source projects.

Personal Data that we collect from third party sources include:

Example Categories of Personal Data Third party source
 * Contact information
 * Intent data (or user behavior data)
 * Device and geographic information
 * Community profile information

 * Providers of business contact information
 * Resellers, referral and joint marketing partners, distributors, managed
   service providers, IAAS or PAAS partners, cloud providers, and other
   technical alliances

Details about a potential customers’ software environment Resellers, referral
and joint marketing partners, distributors, managed service providers, IAAS or
PAAS partners, cloud providers, and other technical alliances User account
information Vendors User account information Code repository platforms, such as
GitHub Contact information Companies that host an event or sponsor an event

We have checked that these third parties have an appropriate legal basis to
provide us this Personal Data, such as your consent, a legitimate business
interest, or are otherwise legally permitted or required to disclose your
Personal Data.



4. How We Use Your Personal Data


In general, Personal Data we collect from you or about you from third parties is
used for business and commercial purposes, for example to provide and maintain
our Sites, Services, and New Relic Separate Platforms. Additionally, collecting
this information enables us to better understand the visitors who come to our
Sites, where they come from, and what content on our Sites is of interest to
them.

Read more

New Relic uses your Personal Data for the following purposes:


a. to create & maintain a trusted environment for our Services and Sites,
including in order to
 * manage the security of our Sites, physical locations, networks, and systems
 * operate, administer, analyze, develop, improve and optimize the use, function
   and performance of our Sites, Services, New Relic Separate Platforms and
   systems
 * comply with applicable laws and regulations and to operate our business
 * to manage code check-ins and pull requests for open source and community
   development projects


b. to provide our Services and perform our contract with you as our customer
including to
 * engage in transactions with customers, suppliers and business partners and to
   process orders for New Relic Services
 * to provide New Relic Services, New Relic Separate Platforms, survey tools,
   payment processing services, or the certificate creation tool for New Relic
   University


c. to communicate and respond to your requests and inquiries to New Relic,
including to
 * conduct research you agree to participate in or reach out to you to discuss
   any feedback you may submit, through meetings, surveys, or other tools
 * respond to your queries and provide you with information and promotional
   material on New Relic when you initiate a webchat


d. to market our Services or related products and services to new and existing
customers, including
 * tailor our marketing and sales activities to your company’s interests and in
   accordance with your communication preferences and your requests for
   information and to be contacted by New Relic
 * tailor the purchase of Services
 * for purposes of targeted advertising, delivering relevant email content and
   event promotion
 * to link or combine information about you with other Personal Data we get from
   third parties, to help understand your needs and provide you with better and
   more personalized service
 * by creating anonymous data records from Personal Data in accordance with
   applicable law.



5. How We Share Your Personal Data


Except as provided in this General Privacy Notice, we do not, and will not, sell
Personal Data.

Generally, we may disclose your Personal Data for our business purposes, such as
to our service providers, partners or competent law enforcement bodies.

Read More

New Relic may disclose your Personal to

a. Third party service providers. We engage with third parties to support our
business and operations. For example some third party service providers offer
services that we use to provide the Services, Sites, and New Relic Separate
Platforms, such as cloud providers. New Relic remains liable for any onward
transfers to third parties.

b. Event sponsors and hosts. If you elect to do so, we may share Personal Data
collected at New Relic events, such as FutureStack or New Relic’s seminars, with
sponsors and hosts of such events, for valuable consideration from such sponsor
or host to New Relic. Such sponsor or host may use it for their business or
commercial purposes in accordance with their own privacy notices.

c. Business partners. We contract with business partners, such as third party
resellers, for our commercial purposes. For instance, if you fill out a form on
our Sites, such as by signing up for a free New Relic account, ebook or webinar,
or if you reach out to our Sales team, you may be contacted by a designated New
Relic partner.

d. Comply with our legal obligations. Where we believe disclosure is necessary
(i) as a matter of applicable law or regulation, (ii) to exercise, establish or
defend our legal rights, or (iii) to protect your vital interests or those of
any other person, we may disclose your Personal Data in response to lawful
requests by a public authority, including any competent law enforcement body,
regulatory, government agency, court or other third party, including to meet
national security or law enforcement requirements.

e. New Relic entities. We may share your Personal Data within New Relic, such as
with or between subsidiaries of New Relic, Inc. We and our subsidiaries will
only use the information as described in this notice.

f. Actual or potential buyers. In connection with any actual or proposed
purchase, merger or acquisition of any part of our business, provided that we
inform the buyer (and its agents and advisors) it must use your Personal Data
only for the purposes disclosed in this General Privacy Notice.

g. Other person(s). Where you provide consent to the disclosure or as allowed by
applicable data protection law, we may share your information as described at
the time of consent.



6. Legal Basis for Processing Your Personal Data


When we use your Personal Data, we take care to ensure that it is used in an
appropriate way. Our use of Personal Data is done under one of various legal
bases, including for our legitimate interest, in performance of a contract or
with your consent.

If you have questions about or need further information concerning the legal
basis on which we collect and use your Personal Data, please see Section 16 (How
to Contact Us).

Read More

We will process your Personal Data and share that Personal Data in accordance
with this Privacy Notice where:

 * Its use is necessary for a contract you have entered into or because you have
   asked for something to be done so you can enter into a contract with us
 * Its use is necessary because of a legal obligation that applies to us (except
   an obligation imposed by a contract). This may include responding to
   subpoenas, warrants or other requests served on New Relic anywhere in the
   world or to protect or defend the rights or property of New Relic or its
   users
 * You have consented to its use in a specific way. For example where you have
   consented to receiving marketing materials. You may withdraw your consent at
   any time as further described in Section 9 (Your Choices and Data Protection
   Rights
 * Its use is in accordance with our legitimate interests e.g. to manage our
   business, subject to those interests not overriding your fundamental rights
   and freedoms. This may include the activities and purposes described in
   Section 4 (How We Use Your Personal Data) and Section 5 (How We Share Your
   Personal Data). In connection with due diligence efforts as part of a
   proposed sale, merger, or reorganization of our business or after a sale,
   merger, or reorganization
   
   If we ask you to provide Personal Data to comply with a legal requirement or
   to perform a contract with you, we will make this clear at the relevant time
   and advise you whether the provision of your Personal Data is mandatory or
   not (as well as of the possible consequences if you do not provide your
   Personal Data).





7. How Long We Hold Your Personal Data


We retain Personal Data we collect from you where we have an ongoing legitimate
business need to do so (for example, for as long as your account is active or as
needed to provide you Services you have requested or to comply with applicable
legal, tax or accounting requirements). This may also include situations where
litigation is pending or ongoing and such information is subject to a legal
hold.

When we have no ongoing legitimate business need to process your Personal Data,
we will either delete or anonymise it or, if this is not possible (for example,
because your Personal Data has been stored in backup archives), then we will
securely store your Personal Data and isolate it from any further processing
until deletion is possible. Where we rely on your consent you have the right to
withdraw it at any time in the manner indicated when you consent.

If you have questions about or need further information concerning the retention
of your Personal Data, please see Section 16 (How to Contact Us).



8. International Data Transfers


When you use our Services or Sites, your Personal Data may be transferred to,
and processed in, countries where we or our service providers operate. These may
be countries other than the country in which you are located These countries may
have data protection laws that are different from the laws of your country.

Read more

If you are located in the European Economic Area (EEA), Switzerland, and/or the
United Kingdom (UK) your Personal Data will be accessed by New Relic staff or
suppliers, transferred, and/or stored outside the EEA, Switzerland and/or the
UK.

We take appropriate safeguards to require that your Personal Data will remain
protected in accordance with this General Data Privacy Notice and as required by
applicable data protection law, including: (i) requiring that our third-party
service providers and partners employ an adequate method of transfer, such as
the European Commission’s Standard Contractual Clauses (further details of which
can be provided upon request). Additionally, New Relic complies with the EU-U.S.
Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and
the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S.
Department of Commerce. New Relic has certified to the U.S. Department of
Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles
(EU-U.S. DPF Principles) with regard to the processing of personal data received
from the European Union in reliance on the EU-U.S. DPF and from the United
Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. New
Relic has certified to the U.S. Department of Commerce that it adheres to the
Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with
regard to the processing of personal data received from Switzerland in reliance
on the Swiss-U.S. DPF. If there is any conflict between the terms in this
privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles shall govern. New Relic is subject to the
investigation and enforcement powers of the U.S. Federal Trade Commission. To
learn more about the Data Privacy Framework (DPF) program, and to view our
certification, please visit https://www.dataprivacyframework.gov/. In compliance
with the EU- U.S. DPF (and the UK Extension to the EU- U.S. DPF) and the Swiss-
U.S. DPF, New Relic commits to resolve DPF Principles-related complaints about
our collection and use of your personal data. Individuals from the EU,
Switzerland and the UK with inquiries or complaints regarding our handling of
personal data received in reliance on the EU-U.S. DPF, and the UK Extension to
the EU-U.S. DPF and the Swiss-U.S. DPF should first contact New Relic as set out
at Section 9 (c) of this Privacy Notice:

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the
Swiss-U.S. DPF, New Relic commits to refer unresolved complaints concerning our
handling of personal data received in reliance on the EU-U.S. DPF, the UK
Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative
dispute resolution provider based in the United States. If you do not receive
timely acknowledgment of your DPF Principles-related complaint from us, or if we
have not addressed your DPF Principles-related complaint to your satisfaction,
please visit https://www.jamsadr.com/eu-us-data-privacy-framework for more
information or to file a complaint. The services of JAMS are provided at no cost
to you. Additionally,you may have the possibility to engage in binding
arbitration through the Data Privacy Framework Arbitration Panel under certain
circumstances. To find out more about the Data Privacy Framework’s binding
arbitration scheme, see Annex 1 of the EU- U.S. Data Privacy Framework
Principles.



9. Your Choices and Data Protection Rights


New Relic takes reasonable steps to ensure that the Personal Data we collect is
reliable for its intended use, accurate, complete and up to date. We offer
certain data protection options to all individuals, including the ability to opt
out of receiving marketing communications, to amend your personal data contained
in your account, and to request we delete your account information.

For more information on the rights and options you have, including
jurisdiction-specific rights, please click Read More.

Read More

a. When it comes to your marketing choices, we offer you choices regarding the
collection, use, and sharing of your Personal Data. We will periodically send
you newsletters and emails that directly promote the use of our Sites or the
purchase of our Services (marketing and/or sales communications) as the
following applies : (i) in accordance with your marketing preferences, (ii) if
you sign up for a New Relic account or other content, (iii) request to be
contacted by New Relic and/or if you request information from New Relic.

You can opt out of receiving marketing communications from us at any time by
clicking (1) the 'unsubscribe' or ‘opt out’ link at the bottom of the marketing
emails you receive, (2) adjusting your email preferences provided here, or (3)
by sending an email to Privacy@newrelic.com. Please note that it may take up to
three days to remove your contact information from our marketing communications
lists, so you may receive correspondence from us for a short time after you make
your request. Your email preferences only affect marketing communications. You
will not be able to opt out of service related emails from us, such as, e.g.,
transactional emails, or notices of updates to our Terms of Service, Services
Privacy Notice, or this General Privacy Notice.

Should you decide to opt-out of receiving future mailings, we will retain a
record of your preference (including retaining your email address) and we may
share your email address with third parties solely for the purpose of ensuring
that you do not receive further marketing communications related to our Services
from third parties.

b. We apply certain data protection rights to all individuals (including
individuals covered by the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF), regardless of location. Specifically, you may correct or
update Personal Data contained in your account by editing your profile within
the registration portion of our Sites or sending an email to
Privacy@newrelic.com. You may also request we delete your account information by
completing this form, if you have an account, or by sending an email to
Personaldatarequests@newrelic.com. If you would like to remove your Personal
Data from a Site testimonial or our blog you can send an email to
Personaldatarequests@newrelic.com.

When you reach out to us, we will endeavor to respond without delay in
accordance with applicable data protection laws. We may need to ask you
additional clarifying questions in order to accurately respond to your request
and to verify you are making the request in respect of your own Personal Data.

With respect to deletion requests, we may be required (by law or otherwise) to
keep Personal Data and not remove it (or to keep this information for a certain
time, in which case we will comply with your deletion request only after we have
fulfilled such requirements). We will let you know if we are unable to comply
with this request and the reasons why.

c. EEA & the United Kingdom

In addition to the rights to correct, update, or request to delete Personal Data
outlined above, persons located in the EEA or the United Kingdom have some
additional data protection rights under EEA and UK data protection laws.

These rights include the right to find out if we use your Personal Data, or to
access your Personal Data.

Also, you can object to the processing of Personal Data we process on the basis
of our legitimate business interests, ask us to restrict processing, or request
portability of your Personal Data.

Where we have collected and processed your Personal Data on the basis of
consent, you can withdraw your consent at any time. You should note that
withdrawing your consent will not affect the lawfulness of any processing we
conducted prior to the withdrawal, nor will it affect the processing of your
Personal Data where we relied on lawful bases other than consent.

You have the right to complain to a data protection authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority.

If you are an EEA or UK individual (including any individual covered by the
EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF) and
have a New Relic account, you can exercise your access right by completing this
form. If you do not have a New Relic account, and want to exercise your access
right or any of the other rights outlined in this Section and would like to make
any of these requests, please submit your request to Privacy@newrelic.com.

d. California

New Relic provides services to businesses and complies with the applicable
provisions of the California Consumer Privacy Act. If you are a California
resident, please see our California Privacy Notice.

e. Nevada

If you are a resident of Nevada, you have the right to submit a request that we
do not sell to third parties certain types of personal information that we have
collected or will collect about you. You can exercise this right by contacting
us at privacy@newrelic.com with the subject line “Nevada Do Not Sell Request”
and providing us with your name and the email address. Please note that we do
not currently sell your personal information as the term “sale” is defined in
Nevada Revised Statutes Chapter 603A.

If you have any questions about New Relic’s privacy practices, you can contact
us as described in Section 16 (How to Contact Us)

f. Virginia

If you are a Virginia resident, you have some additional data protection rights.
under the Virginia Consumer Data Protection Act, in addition to the rights to
correct, update, or request to delete Personal Data outlined above.

You can request that we confirm if we actually process your Personal Data and
request access to such Personal Data. You have the right to request a portable
copy of the Personal Data that you provided to us. You have the right to opt out
of the processing of the Personal Data for purposes of targeted advertising, the
sale of Personal Data, or profiling in furtherance of decisions that produce
legal or similarly significant effects concerning the consumer. Please note that
New Relic does not “sell” your Personal Data as the term “sale” is defined in
the Virginia Consumer Data Protection Act. New Relic engages in targeted
advertising as that term is defined under the Virginia Consumer Data Protection
Act. This means that New Relic may disclose Personal Data for targeted
advertising in line with your choices.

You have the right to opt out of the sale of your Personal Data.

You may opt out of the disclosure of your Personal Data for targeted advertising
by clicking on the Your Privacy Choices tab on www.newrelic.com or by contacting
us at privacy@newrelic.com with the subject line “Virginia Do Not Disclose My
Data for Targeted Advertising”. You have the right not to be discriminated
against based on exercising your data protection rights, and we do not
discriminate against any individual for doing so. In order to protect your
Personal Data from unauthorized access, we may require you to verify your
credentials before you can submit a data protection request. If you do not have
an account with us, or if we suspect that your account has been accessed without
your authorization, we may ask you to provide additional personal information
for verification purposes.

If we refuse to take action on a data protection request that you have made, you
may appeal our decision within a reasonable period of time by contacting us at
privacy@newrelic.com and specifying that you wish to appeal. Within 60 days of
our receipt of your appeal, we will inform you in writing of any action taken or
not taken in response to the appeal, including a written explanation of the
reasons for the decisions. If your appeal is denied, you may submit a complaint
to the Virginia Attorney General at the following address
https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.

If you have any questions about New Relic’s privacy practices, you can contact
us as described in Section 16 (How to Contact Us)

g. Colorado

If you are a Colorado resident, you have some additional data protection rights
under the Colorado Consumer Privacy Act, in addition to the rights to correct,
update, or request to delete Personal Data outlined above.

You can request that we confirm if we actually process your Personal Data and
request access to such Personal Data. You have the right to request a portable
copy of the Personal Data that you provided to us. You have the right to opt out
of the processing of the Personal Data for purposes of targeted advertising, the
sale of Personal Data, or profiling in furtherance of decisions that produce
legal or similarly significant effects concerning the consumer. Please note that
New Relic does not “sell” your Personal Data as the term “sale” is defined in
the Colorado Consumer Privacy Act. New Relic engages in targeted advertising as
that term is defined under the Colorado Consumer Privacy Act. This means that
New Relic may disclose Personal Data for targeted advertising in line with your
choices.

You may opt out of the disclosure of your Personal Data for targeted advertising
by clicking on the Your Privacy Choices tab on www.newrelic.com or by contacting
us at privacy@newrelic.com with the subject line “Colorado Do Not Disclose My
Data for Targeted Advertising”. In order to protect your Personal Data from
unauthorized access, we may require you to verify your credentials before you
can submit a data protection request. If you do not have an account with us, or
if we suspect that your account has been accessed without your authorization, we
may ask you to provide additional personal information for verification
purposes.

If we refuse to take action on a data protection request that you have made, you
may appeal our decision within a reasonable period of time by contacting us at
privacy@newrelic.com and specifying that you wish to appeal. Within 45 days of
our receipt of your appeal, we will inform you in writing of any action taken or
not taken in response to the appeal, including a written explanation of the
reasons for the decisions. If your appeal is denied, you may submit a complaint
to the Colorado Attorney General by following the instructions here:
https://complaints.coag.gov/s/contact-us.

If you have any questions about New Relic’s privacy practices, you can contact
us as described in Section 16 (How to Contact Us)

h. Connecticut

If you are a Connecticut resident, you have some additional data protection
rights under the Connecticut Data Privacy Act in respect of Personal Data that
we collect and/or process on you, which are in addition to the rights to
correct, update, or request to delete such Personal Data as outlined above.

You can request that we confirm if we actually process your Personal Data and
request access to such Personal Data. You have the right to request a copy of
your Personal Data processed by us in a portable and, to the extent technically
feasible, readily usable format where the processing is carried out by automated
means subject to applicable restrictions. You have the right to opt out of the
processing of the Personal Data for purposes of targeted advertising, the sale
of Personal Data, or profiling in furtherance of solely automated decisions that
produce a legal or other significant impact concerning the consumer. Please note
that New Relic does not “sell” your Personal Data as the term “sale” is defined
in the Connecticut Data Privacy Act. New Relic engages in targeted advertising
as that term is defined under the Connecticut Data Privacy Act. This means that
New Relic may disclose Personal Data for targeted advertising in line with your
choices.

You may opt out of the disclosure of your Personal Data for targeted advertising
by clicking on the Your Privacy Choices tab on www.newrelic.com or by contacting
us at privacy@newrelic.com with the subject line “Connecticut Do Not Disclose My
Data for Targeted Advertising”. In order to protect your Personal Data from
unauthorized access, we may require you to verify your credentials before you
can submit a data protection request. If you do not have an account with us, or
if we suspect that your account has been accessed without your authorization, we
may ask you to provide additional personal information for verification
purposes.

If we refuse to take action on a data protection request that you have made, you
may appeal our decision within a reasonable period of time by contacting us at
privacy@newrelic.com and specifying that you wish to appeal. Within 60 days of
our receipt of your appeal, we will inform you in writing of any action taken or
not taken in response to the appeal, including a written explanation of the
reasons for the decisions. If your appeal is denied, you may submit a complaint
to the Connecticut Attorney General by following the instructions here:
https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page.

If you have any questions about New Relic’s privacy practices, you can contact
us as described in Section 16 (How to Contact Us)

i. If you are a Utah resident, you have some additional data protection rights
under the Utah Consumer Privacy Act in addition to the right to delete Personal
Data outlined above.

You can request that we confirm if we actually process your Personal Data and
request access to such Personal Data. You have the right to request a portable
copy of the Personal Data that you provided to us. You have the right to opt out
of the processing of the Personal Data for purposes of targeted advertising and
the sale of Personal Data. Please note that New Relic does not “sell” your
Personal Data as the term “sale” is defined in the Utah Consumer Privacy Act.
New Relic engages in targeted advertising as that term is defined under the Utah
Consumer Privacy Act. This means that New Relic may disclose Personal Data for
targeted advertising in line with your choices.

You may opt out of the disclosure of your Personal Data for targeted advertising
by clicking on the Your Privacy Choices tab on www.newrelic.com or by contacting
us at privacy@newrelic.com with the subject line “Utah Do Not Disclose My Data
for Targeted Advertising”. In order to protect your Personal Data from
unauthorized access, we may require you to verify your credentials before you
can submit a data protection request. If you do not have an account with us, or
if we suspect that your account has been accessed without your authorization, we
may ask you to provide additional personal information for verification
purposes.

If you have any questions about New Relic’s privacy practices, you can contact
us as described in Section 16 (How to Contact Us)

j. Australia Supplemental Data Protection Law Disclosures. New Relic will
process Personal Data under this General Data Privacy Notice in accordance with
the Australian Privacy Act 1988 and the Australia Privacy Principles. If you are
an Australian resident and you are dissatisfied with our handling of a data
subject right request or a complaint, you can always contact us at
Privacy@newrelic.com. If you disagree with the resolution proposed by us, you
may make a complaint to the Office of the Australian Information Commissioner
(“OAIC”) by contacting the OAIC using the methods listed on their website
http://www.oaic.gov.au.



10. Do Not Track and Global Privacy Control


New Relic does not currently commit to responding to browser’s “do not track” or
“DNT” preference across its Sites and Services, because no common industry
standard for DNT has been adopted by industry groups, technology companies or
regulators, including no consistent standard of interpreting user intent. New
Relic takes privacy and choices regarding privacy seriously and will make
efforts to continue to monitor the development around DNT browser technology and
the implementation of a standard for DNT. Global Privacy Control is a browser
setting that allows you to notify websites you visit about your privacy
preferences. New Relic honors website visitors’ Global Privacy Control signals.

11. Advertising


We may partner with third party ad networks either to display advertising on our
Sites or to manage our advertising on other sites. Our ad network partner may
use cookies and web beacons to collect non-personally identifiable information
about your activities on our Sites to provide you targeted advertising based
upon your interests. To learn more about targeted advertising and advertising
networks and about your ability to opt out of collection by certain third
parties, please visit the opt-out pages of the Network Advertising Initiative,
here, and the Digital Advertising Alliance, here. In addition, if you wish to
opt-out of interest-based advertising click here (or, if located in the EU,
click here).

Please note this does not opt you out of being served advertising. You will
continue to receive generic ads.

12. Third Party Websites and Social Media Widgets


This General Privacy Notice applies to the use and disclosure of Personal Data
that we collect as described herein.

Our provision of a link to any other website or location is for your convenience
and does not signify our endorsement of such other website or location or its
contents. When you click on such a link, you will leave our site and go to
another site. During this process, a third party may collect Personal Data from
you.

We have no control over, do not review, and cannot be responsible for, these
outside websites or their content. Please be aware that the terms of this
General Privacy Notice do not apply to these outside websites or content, or to
any collection of data after you click on a link to a third party. We encourage
you to carefully read the privacy statement of any website you visit.

Our Sites also include social media features, such as the Facebook Like button
and widgets, such as the “Share this” button or interactive mini-programs that
run on our site. These features may collect your IP address, which page you are
visiting on our Sites, and may set a cookie to enable the feature to function
properly. Social media features and widgets are either hosted by a third party
or hosted directly on our Sites. Your interactions with these features are also
governed by the privacy policy of the company providing it.

13. Security of Your Personal Data


New Relic is committed to protecting the security of your Personal Data. We use
appropriate technical and organizational measures to protect your Personal Data
from unauthorized access, use, or disclosure. For instance, when you enter your
credit card number on our order forms, we encrypt the transmission of that
information using secure socket layer technology (SSL). All account accesses
require users to provide their username and password. It is the responsibility
of each user to maintain this information in a secure manner. Despite these
measures, you should know that New Relic cannot fully eliminate security risks
associated with Personal Data and mistakes and security breaches may happen. If
you have any questions about security on our Sites, you can contact us as
described in Section 16 (How to Contact Us).

14. Children


Our Sites are not directed to children and we do not intentionally gather
Personal Data about visitors who are under the age of 16. If you learn that
anyone younger than 16 (or of older age as applicable under the laws of your
jurisdiction) has provided us with Personal Data, please contact us as described
in Section 16 (How to Contact Us), and we will take steps to delete such
information. If you are a minor (as per the applicable laws in your
jurisdiction) and are using this website, you may only do so with the consent of
your parent or guardian.

15. Changes to this Privacy Notice


This General Privacy Notice may be changed from time to time, and if we make any
substantial changes in the way we use your Personal Data, we will take
appropriate measures to inform you, consistent with the significance of the
changes we make. You can see when this General Privacy Notice was last updated
by checking the “last updated” date displayed at the top of this General Privacy
Notice.

This Privacy Notice is effective as of the date set out at the top of this
Privacy Notice. It describes the categories of personal information that we have
collected, disclosed for a business or commercial purpose and sold over the
preceding twelve (12) months.

16. How to Contact Us

New Relic has a Data Protection Officer and has nominated both local and global
Data Protection Officers. If you have questions about how your Personal Data is
collected, stored, shared or used, or if you wish to exercise any of your data
rights, or if you have a disability and need to access this notice in an
alternative format, please contact our Data Protection Officers at:

By email: privacy@newrelic.com

By mail: Attn: Legal Data Subject Request
New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105

New Relic appointed New Relic International Limited as its EU data protection
representative, and the Irish Data Protection Commissioner is New Relic
supervisory authority. You can contact New Relic EU Representative by emailing
privacy@newrelic.com attn: New Relic EU Representative.

New Relic appointed New Relic UK Limited as its UK data protection
representative, and the Information Commissioner’s Office is New Relic
supervisory authority in the United Kingdom. You can contact New Relic UK
Representative at:

Strand Bridge House
138-142 The Strand
London, England WC2R 1HL
Or by emailing privacy@newrelic.com attn: New Relic UK Representative.

For any complaints regarding our compliance with our privacy and security
practices including complaints under the EU-U.S. DPF, the UK Extension to the
EU-U.S. DPF and the Swiss-U.S. DPF, , please contact New Relic first. New Relic
will investigate and attempt to resolve any complaints and disputes regarding
our privacy practices.

The data controller of your Personal Data for all countries that New Relic does
business is New Relic, Inc., unless you have contracted directly with New Relic,
K.K. in Japan, in which case New Relic, K.K. is the data controller.

*Updated on December 20, 2023 with additional information on uses and
disclosures on personal data.

Prior Versions

November 7, 2023
October 3, 2023
August 10, 2023
July 12, 2023
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