www.ariglad.com Open in urlscan Pro
34.249.200.254  Public Scan

Form analysis
1 forms found in the DOM

Name: wf-form-Stay-Up-to-Date — GET

<form id="wf-form-Stay-Up-to-Date" name="wf-form-Stay-Up-to-Date" data-name="Stay Up to Date" method="get" class="footer-form" aria-label="Stay Up to Date"><input type="email" class="form-text-field w-input" maxlength="256" name="email-2"
    data-name="Email 2" placeholder="Enter your email" id="email-2" required=""><input type="submit" value="Subscribe" data-wait="Please wait..." class="submit-button w-button"></form>

Text Content

Solutions
Solutions
People Analytics
HR Ticketing
Anonymous Feedback
For IT Teams
Integrations
Slack
Microsoft Teams
Your HRIS
Your Email
View all
Data-driven decisions are a demo away

Confidently lead your team with strategy backed by people analytics

Book a Demo
About


DATA-DRIVEN HR DECISIONS ARE A DEMO AWAY

Confidently lead your HR team with strategy backed by people analytics

Learn more
Who We AreContact UsCareers
Case Studies
Search
Log inBook a Demo

Solutions
Solutions
People Analytics
HR Ticketing
Anonymous Feedback
For IT Teams
Integrations
Slack
Microsoft Teams
Your HRIS
Your Email
View all
Data-driven decisions are a demo away

Confidently lead your team with strategy backed by people analytics

Book a Demo
Case Studies
About


DATA-DRIVEN HR DECISIONS ARE A DEMO AWAY

Confidently lead your HR team with strategy backed by people analytics

Learn more
Who We AreContact UsCareers
Search
Log inBook a Demo



How Ariglad is saving Verana Health's people teams 30-40% of their time.

Location
San Francisco, California
Industry
Digital Health


Integrations Verana Health uses:

Slack

BambooHR


THE CHALLENGE

Verana Health was having a tough time managing and triaging their HR tickets
because they were handling employee requests and questions manually. This was
taking a lot of time and causing delays in responding to employees.


THE SOLUTION

Ariglad's HR help desk helped them automate and organize their HR processes.
This made things way easier and more efficient, leading them save 30-40% of
their time.


INTERVIEW

Interview with Heather Weidekamp
Interview with Charles Schnitzer

"I had done some research trying to find other platforms that might be out
there. I looked at a few, but nothing really met what we were really looking
for. And so I went to HR Transform for the first time last year where I heard
you (Sophie Wyne, CEO @ Ariglad) get up and speak about your platform. And I was
sitting next to my boss, and it was so funny; I was hitting her on the leg, and
I was like, "This is exactly what we want. This is exactly what we want." She's
like, "I know, I know." So I chased you down like a fangirl, and I was like, "Oh
my God, I'm so excited about your product." And it's been great."

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Sophie Wyne

CEO @ Ariglad

Yeah, basically just a few different questions. And yeah, feel free to elaborate
wherever you feelis most relevant. The first question I'm actually going to ask
is, can you give a quick overview ofVerana Health?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Sure. Verana Health is a data company within the healthcare space, and we are
working onbuilding platforms that take de-identified patient data, and then make
it into a database that'ssearchable by physicians and life science companies.

Sophie Wyne

CEO @ Ariglad

Can you describe your role?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Yes. I am a manager on the People and Culture side of things. So my role
consists of really anything once somebody starts with the organization and on.
So I have a team of three people that work on culture plans, they work on
employee engagement. They work with learning and development, training our
managers, and then the whole operations side of things; trying to make sure all
of our tools are working correctly. And we work really closely with my peer
who's on the recruiting side.

Sophie Wyne

CEO @ Ariglad

Perfect. Makes a ton of sense. And how many employees work at Verana Health?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

We are at 211 now.

Sophie Wyne

CEO @ Ariglad

Awesome. What were the major pain points prior to using Ariglad? And what
problem led you tosee Ariglad as necessary?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Oh, I love this story because it was really such a timely find. As the company
has grown and as our team has grown, people like me, who's been here the
longest, or my boss really become synonymous with just, "Oh, I need to reach out
to People and Culture, I'll reach out to this one person." So we were getting
bogged down, or somebody would reach out to my boss, and it would get lost in
her Slack messages and not get back to her.

So we started thinking about how can we better organize these things? And our
partners insecurity and IT have a ticketing system through Jira that they use.
So that was our first thought; maybe we could just utilize their ticketing
system. In my opinion, that platform is for engineers and IT and security. We
did a bunch of research, and it really wouldn't do what we wanted. Plus we are a
very data-driven People and Culture team, and we really weren't able to get data
from what was going on within that platform itself.

So I had done some research trying to find other platforms that might be out
there. I looked at afew, but nothing really met what we were really looking for.
And so I went to HR Transform for the first time last year where I heard you get
up and speak about your platform. And I was sitting next to my boss, and it was
so funny; I was hitting her on the leg, and I was like, "This is exactly what we
want. This is exactly what we want." She's like, "I know, I know." So I chased
you down like a fangirl, and I was like, "Oh my God, I'm so excited about your
product." And it's been great.

Sophie Wyne

CEO @ Ariglad

That's amazing. I also love that story. That is awesome. Yeah, it's so funny,
totally off-topic, butwe have so many companies that come from Jira that built
everything on Jira and went throughall of this hassle. The deeper you get into
Jira, the harder it gets because then also nothing isconfidential. So then you
need an engineer that custom codes all the backend and you need...It's a total
gong show. So definitely agree, it's not really made for anyone besides
engineers.

Sophie Wyne

CEO @ Ariglad

So how long was that process? How long were you looking for a solution like
Ariglad?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Amazingly, it really wasn't that long. It was just one of those off-the-cuff,
"It'd be great if we could have this." And then we thought, we've already got
Jira, so let's try to utilize that and then spent time pulling our hair out,
trying to learn Jira and realizing it really wouldn't work for us. But it was
really... Let's see, HR Transform was in March last year. I want to say it was
the beginning of the year we started looking. So it really wasn't super long. It
was just a godsend to have run into you and heard about your platform because I
was like, "I'm just never going to find anything. We're just going to have to
make something and hope it works."

Sophie Wyne

CEO @ Ariglad

Makes sense. Oh, that's good, at least it wasn't super long.

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Yes

Sophie Wyne

CEO @ Ariglad

I know you talked about Jira. Were there any other companies that you looked at?
What madeAriglad stand out, if you did? Curious about that.

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

There were no companies, honestly, that I got past just researching on the
internet. And even when I was at HR Transform, I was considering companies and
hoping that maybe I would find some that maybe I hadn't found, or maybe I'd
passed up in a cursory Google search. I did look at somebody else that I met at
HR Transform. We met with him, and his was a for, platform. So it would've
worked for part of it, but it wouldn't have worked fully. And I cannot think of
the name of it. So in my initial searches I didn't really get past just
searching and being like, "Yeah, this isn't going to work for us." And then as
far as conversations, you're the only company that we got anywhere past an
initial conversation.

Sophie Wyne

CEO @ Ariglad

Gotcha. Okay. That's pretty crazy.

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

It just was obvious that it was the perfect fit for us.

Sophie Wyne

CEO @ Ariglad

It's a very specific tool. We're very clear that this is what we're solving, and
that's exactly it. So I guess we're in Verana, you guys are using us. How has
Ariglad increased productivity at the company?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Ooh, that's a good one. I wish I had some stats on that, honestly. But just in
general, for me, thisis a little bit off-topic from productivity, but this is
where my mind is going to. For me, as the leader of the team, it's really
helpful to be able to see all the tickets and see what's going on, but know that
it's being taken care of. Or be able to check in, like, "Oh, I know so-and-so
was working with somebody on this issue with our learning platform. I wonder how
that's going."

And then I don't have to be like, "Hey, what's going on here?" 'Cause we do use
Asana as wellfor all of our projects and tasks. So it's very similar in that way
where I can just always knowwhat's going on. And that's really, really super
helpful. So I think just in general, that cuts down on follow up time.

And then also I think it took a little bit of getting used to for our employees,
like, "Don't just Slack Heather; open a ticket in Ariglad." But there really
wasn't a bunch of resistance. And people are really good. If they do Slack me,
I'll just say, "Hey, would you mind please putting this into Ariglad? I don't
want it to get lost in Slack." And they're really good about that. And then I
know that it's not going to get lost. I love the reminders and stuff in Slack to
remind myself, but that can still get lost. So I know it's not getting lost. We
know it's there. Then we know it's trackable what our employees are looking for.

So I think eventually we're, what, April, May will be a year with it, so then
we'll be able to do more of that "Okay, what's most important to our employees?"
That type of thing. So I'm really looking forward to that. And I think I could
measure use cases and maybe productivity from there too. It was a long answer
that didn't really answer your question.

Sophie Wyne

CEO @ Ariglad

That makes a lot of sense. I'm actually super curious, and this isn't one of the
questions I have on, but if there is any idea or inkling of how much time is
saved or... Yeah, I'm just curious about that. Maybe Charles would be the best
person because he's the one that's on the ground, or what do you think?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

I was actually looking at the stats this morning, and Jessica and I are all in
there pretty much about the same amount of time.

Sophie Wyne

CEO @ Ariglad

Oh wow, okay

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

'Cause we all have different things that we're taking care of. And I do check in
on each of thetickets. Even if they're closed and I don't know what happened,
I'll go back and take a look atthem and just see how they were resolved, if
there's anything we want to add, provide feedback,maybe on team communication.
And I just thought of something else, and I forgot it already. Oh,what helped a
lot was we did have a Slack channel where people could go and say, "Peopleand
Culture, I'm having an issue accessing this platform" or whatever. And then I
would be like,"Oh, Jess owns that platform, so I guess she'll take care of it."

And then maybe she missed that, and so then it would just get lost. And then
three days later,Anne would say, "What happened with that? I didn't see
anything." And I'll be like, "Oh no,nothing happened with that." Or it would be
two different people who would contact that person,and then we'd be tag-
teaming. And so that probably has been the most time-saver andproductivity-saver
and also just, I think, makes us look more professional to our
organization.Looks like we have our shit together.

Sophie Wyne

CEO @ Ariglad

That makes a lot of sense. There was one customer that said that on average they
were finding it would be 10, 20% faster to get just all of the communication
reduced. Do you think that aligns with, at all, what you experienced?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Absolutely, because we had an email, we had all of our individual Slacks. We had
a People and Culture Slack channel. We had a private People and Culture Slack
channel, a private People and Culture email. And now we're able to just say,
"Put it all here." And so we're not chasing it down. Two people aren't working
on the same thing at the same time.

Maybe even more productivity, like 30 to 40%.

Sophie Wyne

CEO @ Ariglad

Wow. That is a big number. That's awesome. I'm so happy to hear that. Yeah,
that's awesome. What about the product have you been most impressed with, if you
had to choose one kind of element?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

I think I would say the forms. And I haven't done as much with the forms as I
want to. I literally have a list of forms that I want to sit down and make in
there. But it just has opened our eyes to different things. One of the things I
was just talking about earlier today, with our lead on the recruiting team, is
we're going to set up a form for people to open a rec, where typically they just
send him a Slack message and that kicks off the process. But it's something we
want to start tracking. And so we're going to use forms in Ariglad. Where we've
used Google Forms for a lot of things in the organization, but I don't think we
would've ever got to use a Google form for that. It just puts us in a different
mindset to think about, what can we utilize this for?

And then again, it's trackable, we can communicate back and forth. I used it for
all of our H-1BCap lottery applications this year. And it was great. I could see
as the managers were filling them out, I could respond with them if I had
questions or needed more information. And yeah, it's been really great.

Sophie Wyne

CEO @ Ariglad

That's awesome. That's actually great that you guys are thinking of using it
before going to Google with forms route because a lot of our usage of it is
after you started creating Google forms, and then what you end up having is a
gazillion Google forms across the Google sphere, and none of them's really
attached to a process. So that's awesome. I'm super curious to see how that
goes.

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Yeah, absolutely. And I've been doing that so far, pulling existing Google Forms
in, but I'm really excited that it's starting to make us think about different
ways we can use it.

Sophie Wyne

CEO @ Ariglad

Definitely. Yeah. No, that's awesome. Almost done. Last two questions. The
second to last question is: how did you implement/introduce Ariglad to your
employees? What was that process like?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Yeah, we started with an all-hands announcement where we did an introduction to
what the platform is, we talked about ease of use. We used the comparison to
"Just like Security and IT are already used to opening tickets, people and
Culture is going to ask you to do that. And these are the reasons why. We're
data-driven, so it's better tracking. It's a better way for us to serve you
because you're getting to the person that can help you the first time instead of
coming to me and me having to ask Jess to reach out to you and all of that." So
that's how we did it first.

And we had lots of early adopters. And then we unfortunately hit that little
hiccup where we had to put it on hold. But even though we had put it on hold, we
still had people opening tickets. So that tells me that it's a good platform,
and it's easy to use because people were like, "I'm just going to go this
route."

And then opened it back up officially. And then maybe once or twice a week I get
a message from someone, and I say, "Could you put this in Ariglad?" But I even
had somebody last week send me a Slack message and then say, "Oh, you know what?
I'm going to open a ticket in Ariglad. Sorry about that." So it's happening.
People are understanding the value of it.

Sophie Wyne

CEO @ Ariglad

Definitely. Yeah. And I think that's one of the things why we focus so much on
the Slack integration and the email integration. Because they don't want to do
anything outside of that. That's their purview. We don't want to waste some time
on that, so that's awesome.

Sophie Wyne

CEO @ Ariglad

Lastly, what surprised you about us? What was the biggest surprise?

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

Pleasant surprise... You were talking about, when we got on this call, how great
it is to be afounder and still be involved and hearing the feedback. And it is
just amazing to me that we canreach out to you and say, "Hey, this would be
great if..." Oh, so I'll think last week, I had createdfolders for the H-1B Cap
lottery. And Charles was helping me get those entered into ourimmigration
platform. So I was like, "Oh, I'll just share the folder with you." And then I
was like,"Oh, I can't figure out how to do it." So I asked the chat bot, and
Allie was like, "Oh, that's notsomething we have right now. Would you want
that?" And I was like, "Yeah, that would be greatin the future." And then two
days later he was like, "Great, I'll get this done by the end of theweek, and
then you'll be able to do that."

You guys are just on it, and we feel super valued. You value what we have to
say, you value the feedback that we give you. And it's really, really fun. It
makes us feel like we have a part in your success and growth. And that's really
fun. It's a fun partnership.

Sophie Wyne

CEO @ Ariglad

It's so important. I like to say to people, "Every button, every arrow,
everything in the tool has been specifically asked for." There's nothing pretty
much we built that we just assume people would like. We just go off of the
feedback. And so it really is just super intuitive for your day. Ilike to say
people ops is very unique because people ops is people ops in every
organization. There's not a huge variant of totally different use cases. Your
goals are generally the same. And so I think it's just so important to listen,
really listen to what would help in those situations and just make those
processes easier because... Yeah, so definitely keep those feedbacks coming'
cause we love it.

Heather Weidekamp

Senior Manager of People & Culture @ Verana Health

It's such a breath of fresh air. Our payroll vendor sent all of our W2s out
without addingapartment numbers that were part of addresses. And so we've been
getting them back. And so Isent them a message, and I was like, "Hey, just so
you know this happened. How do we makesure this doesn't happen in the future?"
And they were just like, "Yeah, that's a glitch in thesystem, and it'll probably
happen every time." And I was like, "That's not an acceptable answer."I can't
have this happen every year.

So to have that and then you guys like, "Oh, that's a great idea. We'll just do
it," it's so great. This is why we love startups and working with other startups
and yeah.

"Ariglad edged it out because it's built for human resources and P&C teams, it
seems to really cater to our needs, my needs, and it's also always iterating and
getting better. So, I just feel like it made more sense for our team, for our
company, and its size as well."

Charles Schnitzer

Operations Coordinator @ Verana Health:

Sophie Wyne

CEO @ Ariglad

Can we start with getting a description of Verana Health

Charles Schnitzer

Operations Coordinator @ Verana Health

Verana Health is a health space startup, and what we do is we basically partner
with othermedical associations and help them kind of get real world data, so
everything becomes moreaccurate, everything becomes better, and we can actually
help patients with whatever kind ofailment or disease they're dealing with.

Sophie Wyne

CEO @ Ariglad

Awesome. And could you describe your role and kind of like your everyday doings?
That's not the word.

Charles Schnitzer

Operations Coordinator @ Verana Health

I am an operations coordinator, so I work in the P&C, the people and culture
team at Verana. My day-to-day is a lot of payroll, a lot of benefits related to
work. I answer questions all the time, random questions. I have a lot of one-off
work. I do a lot of verifications of employment. I answer a lot of check and pay
stub related questions. I assist with immigration and visa work. I do a lot of
different things on a day-to-day basis.

Sophie Wyne

CEO @ Ariglad

Cool. And how many employees work at Verana Health?

Charles Schnitzer

Operations Coordinator @ Verana Health

Right now, we are hovering around 210.

Sophie Wyne

CEO @ Ariglad

What were the major pain points of your kind of day-to-day processes prior to
using Ariglad? And kind of what problem led you to see Ariglad as a necessity?

Charles Schnitzer

Operations Coordinator @ Verana Health

Our senior vice president, Anne Watson, she knew about you guys, and she asked
my boss, Heather Weidekamp to reach out and get a demo because we get a lot of,
as I said before, one off questions and have to mentally track where they are at
in the process, or they could get lost in the mix of all of the large amount of
quantities of questions we get asked on a day-to-day basis. So through Anne,
Heather created a demo with you guys. And then after that, I think she was in
love with all of the different features that Ariglad had and how streamlined it
could make our day-to-day.

And then everyone else on the team actually had a demo, and I wasn't a part of
it. I think I was out of the office for a moment. And then you and I actually
had a one-on-one session together, I think, where you demoed the platform for
me. And as the demo was happening, I was chatting with Heather, like, "We must
get this. We have to get this." So, that's how we came to our partnership
together. But really, what Ariglad does for us is it just organizes and
streamlines where we are with all of our many different tasks or tickets that we
have created. So, that's how we use it on a day-to-day, really streamlined. Who
sent what? Where is it at? We can put notes in each ticket if there's any
questions that we have. So, it really organizes us.

Sophie Wyne

CEO @ Ariglad

I love that. That's awesome. And so I guess the major pain points time, to your
point, was the amount of questions that you get kind of ad hoc, having to track
them mentally. And then I guess, is there anything else besides that that kind
of comes to mind?

Charles Schnitzer

Operations Coordinator @ Verana Health

Really just because we're so small, we all have to do so many different things.
The typical saying is we're all wearing many hats, but yeah, we're all doing a
lot of different things, and all ofthem are at different points of time in a
process. So, Ariglad really does streamline where we are individually with each
ticket within each of our processes, for each individual too. So, it's really
great for us and our productivity.

Sophie Wyne

CEO @ Ariglad

Perfect. And you mentioned that Anne knew about us. I think we met at a
conference or something like that. And so I assume that streamlined the process
of choosing a vendor to go with for this. Was there anyone else that you know?
If there was any other solution that you were looking at, I would love to know
how Ariglad... What made us stand out from other options?

Charles Schnitzer

Operations Coordinator @ Verana Health

I think on the back end, there was a lot more vendor research than I was a part
of, but I do know for a while that Jira was possibly going to be what we were
going to use for a ticketing service, because we already have Jira, we already
have Confluence, we already have those things. So, using Jira could potentially
have worked. When I did a deep dive on trying to use it, it was very confusing.
It wasn't straightforward to me, which meant it wouldn't be straightforward for
others, in my opinion. I'm not super techy, in terms of Jira being for
engineering and coding and some of that really intense kind of tech related
work. So Jira, to me, was a little too intense to figure out. Ariglad, on the
other hand, is really user friendly. It's something that I went into with just
the first time going in, and I can navigate and figure out how to use it. I
didn't need a ton of handholding to have implementation be smooth and
successful.

So, to me, Ariglad edged it out because it's built for human resources and P&C
teams, it seems to really cater to our needs, my needs, and it's also always
iterating and getting better. So, I just feel like it made more sense for our
team, for our company, and its size as well.

Sophie Wyne

CEO @ Ariglad

Amazing. This is also just a side note, amazing to hear as the founder. So, this
is the best. Thank you. Last couple of questions. And I know this is probably
going to be a little bit of are peat question, but just drilling down on, how
has Ariglad helped productivity in your team?

Charles Schnitzer

Operations Coordinator @ Verana Health

We really are an efficient team, so to have something be even more level up,
ourresponsiveness, that's awesome to us. We get tickets... We probably get, on a
slow day, let'ssay we get five to 10 tickets on a slow day, but we are
responding and closing tickets every day.Basically, our inbox is at zero or one,
maybe two if we're waiting for a response from an outsidevendor, if it's a
benefit related question. But being able to have quick conversations with
theperson who submitted the ticket, getting really fast responses, that is
making it go even fasterthan it was before. And there are some things that take
a lot of time. Verification of employmentcan take 20 minutes, and now it only
takes five. So, that really does speed up a lot of things.And some questions
would be submitted to our executive team for our AMAs, and now peoplefeel
confident that they can submit their questions to Ariglad and we can respond
because a lotof them are P&C related anyway.

It just kind of routes to the right person, streamlines the response,
streamlines the response time, and then our employees get faster answers from
us, which is the whole point, is everyone gets a better response, a faster
response, a more informed response. And it's just great. I love using it and I
think our employees really enjoy being able to submit questions that have their
name on it, or anonymous questions if they feel like they want it to be
anonymous, just that we can also then share back to executive teams, to our
senior vice president. We can post them in our Slack channels as well if we feel
like we need to acknowledge a question and give an answer so we don't get the
question again. It's really great.

Sophie Wyne

CEO @ Ariglad

Amazing. And those were a lot of features that have helped productivity. If you
were to pick one thing that you have been most impressed with, what would you
choose?

Charles Schnitzer

Operations Coordinator @ Verana Health

I feel like the platform itself, it answers so many questions for the person
submitting a ticket. as they have to fill out a ticket, they have to provide
even more detail, which sometimes even ends up answering the wrong question. And
then that is really great for us, so then we just reiterate to them. But will
you actually repeat the question, just because my

Sophie Wyne

CEO @ Ariglad

What about Ariglad have you been most impressed with?

Charles Schnitzer

Operations Coordinator @ Verana Health

Honestly, I just think that all of it is really impressive. It is geared
specifically for human resources, P&C teams, teams that deal with a lot of
tickets on a day-to-day basis. I think that it's applicable across the board for
every team in our company. And I've actually started reaching out to directors
of different departments because I do think that they would enjoy using it and
it would streamline them even further. So, I actually recently met with
marketing who has a lot of interest in exploring the platform.

And I told them I would give them a walkthrough so they could understand the
backend part of it and how easy it is to create tickets, how easy it is to
manage them, how easy it is to just respond and build trust actually with us and
our employees. So, I think that's what is the biggest asset of Ariglad, is the
platform that you guys have built, it's great. It's really good. It's really
easy to use. It's awesome.

Sophie Wyne

CEO @ Ariglad

Amazing. Amazing. Last two questions. The second to last question is, how did
you implement us? So, walk me through what that process was like.

Charles Schnitzer

Operations Coordinator @ Verana Health

Implementation was pretty easy. I think we did an integration with our HRIS
system, which is BambooHR. And there were a few things that we needed to deal
with between us, like the contractors. We have a lot of contractors. We didn't
want them included in the platform, so that was a little bit of tinkering that
needed to happen. And then it was really us building out our tickets and our
knowledge base and our bank of questions and responses. And then it was ready to
go. It was really not a strenuous process compared to others, and it was really,
again, very easy to get done and immediately start using.

Sophie Wyne

CEO @ Ariglad

Last question for you. What about Ariglad surprised you?

Charles Schnitzer

Operations Coordinator @ Verana Health

I think what's really surprising is the times where I reach out asking for a
certain feature orthinking something would be great as an addition, it gets
implemented. I've reached out with a few ideas, and then 48 hours later, they've
been implemented into the system. And I've never seen or been working with a
vendor, essentially, that has been so feedback forward and wanting feedback and
wanting... It's not even criticism, just wanting feedback in a way to improve
something that's already great because you're trying to make the best ticketing
system, basically. And that's really fun for me. I like being able to use the
chat feature or send an email that's like, "I think this would be great." And
then get a response that's like, "Yeah, it's already happening for the next
one," or, "Sure, that sounds good too. We'll add that. I really like that idea."
So, I think that's what surprised me the most, is just how responsive the team
is, how great the platform is, and how the team is wanting to continually
improve with our feedback and our input to make something better.


MORE STORIES


WEBFLOW

Find out how Ariglad is providing immense value to Webflow's people teams, and
how efficient the Slack integration is.

Learn More
Ariglad: The only helpdesk made for HR
Product
People AnalyticsHR TicketingAnonymous FeedbackFor IT Teams
Resources
Case StudiesIntegrationsBlogHelp DeskAbout UsContact UsCareers
Stay up to date
Thanks for submited form!
Oops! Something went wrong

© 2023 All rights reserved.
TermsPrivacy Policy