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DELIVER CUSTOMER-CENTRIC FIELD SERVICE WITH AGENTFORCE.

Harness the power of Agentforce to empower your teams to do their best work.
Leverage customer, asset and company data to deliver proactive service, drive
revenue, and increase CSAT. Maximize impact & efficiency in the field with
AI-powered guidance.

Watch demo Get the guide





SEE HOW PELLA USES AGENTFORCE FOR FIELD SERVICE TO ACHIEVE A 589% ROI.

Pella automates time-consuming processes, giving its mobile workers more time to
focus on personalized human interactions.

See the Pella story Calculate your ROI


HERE'S WHAT SETS FIELD SERVICE APART.

31 %
increase in first-time-fix rate
32 %
increase in mobile worker productivity
26 %
decrease in truck rolls, helping reduce carbon emissions
27 %
decrease in new employee ramp-up time

Source: Salesforce Field Service Success Metrics Study, 2022


DRIVE EFFICIENCY WITH AGENTFORCE.

Learn about Agentforce for Field Service


PRE-WORK BRIEF

Accelerate service delivery, enhance customer satisfaction, and boost overall
efficiency by giving your mobile workers vital customer data, asset history, and
service records prior to each job. With summarized insights that include
equipment maintenance and past customer interactions, Pre-work Briefs help
mobile workers prioritize onsite tasks and grasp the broader context for meeting
contract terms.




ON-SITE KNOWLEDGE SEARCH

Field challenges can be daunting when you're on your own. That's why our Field
Service mobile app gives contractors and employee the power to search both
internal and external knowledge bases instantly. Powered by AI summarization,
users get the precise information necessary to improve first-time fix rates —
boosting confidence and credibility in real-time.




MULTI-MODAL TROUBLESHOOTING

Take on-site knowledge search to the next level with multi-modal support and
help everyone operate as your most seasoned technician. By combining the power
of AI with image capture and recognition, technicians can photograph their issue
— such as error codes or asset model numbers — with the Field Service mobile
app, and Agentforce will interpret the image and provide effective
troubleshooting steps that are generated using the on-device large language
model (LLM). This LLM allows Agentforce to generate accurate responses even when
the device is offline.




POST-WORK SUMMARY

Say goodbye to time-consuming and error-prone service reports at the end of each
job. Our intelligent summary generation feature ensures accurate and
comprehensive reports while also reducing visit duration. Boost customer
satisfaction significantly with Service Reports enriched with real-time customer
and asset data, updates from mobile workers, and job images.








BOOST MOBILE WORKER PRODUCTIVITY.

See it in action Learn more


FIELD SERVICE MOBILE APP

Our Field Service mobile app — available on Android and iOS — is the ultimate
all-in-one tool tailored for the demands of today's mobile workforce. Designed
as an offline-first application, it enables your front line to work and
seamlessly save changes even without Wi-Fi. Plus, the app offers extensive
customization options, so it aligns perfectly with your unique business
requirements.




MOBILE APP EXTENSIBILITY

Empower your mobile app users with offline-capable experiences through Lightning
Web Components (LWCs). Use standard components to build a tailored interface
that aligns perfectly with your company's requirements. Unleash your creativity
by designing custom components that boost productivity and bring your innovative
ideas to life for your workforce.




SLACK FOR FIELD SERVICE

Empower your mobile workforce with seamless connectivity and timely assistance
whenever they need it. Swiftly mobilize for service appointments and tap into
the expertise of colleagues throughout your organization. Our user-friendly
interface ensures intuitive and accessible collaboration — keeping your team
connected and responsive.




DATA CAPTURE

Make data collection a task that your mobile workers get excited about by
empowering them with dynamic and intelligent forms natively built in the Field
Service mobile app. With a low-code builder experience, your business users and
admins can quickly create tailored forms — that work even when offline — to
capture critical data out in the field. Revolutionize how your business collects
and utilizes information to drive action when your data is grounded in and
connected to Salesforce data.








OPTIMIZE SCHEDULING AND DISPATCH.

Learn about Route Optimization


DISPATCH MANAGEMENT

Boost your dispatchers' productivity with our Dispatch Console. Easily create
and update resource absences directly in the console. Efficiently organize
candidates by availability and skill to identify the ideal candidates for each
appointment. Experience an enhanced user interface that maximizes the potential
of your Gantt chart for improved scheduling efficiency.




AGENTFORCE DISPATCHER

Your dispatchers face many challenges throughout the day — from ensuring
contractual SLAs are met to handling in-day conflicts like absences and vehicle
breakdowns. That's why we've built an AI assistant directly in their flow of
work to help streamline scheduling and exception handling. Dispatchers can now
use natural conversation to quickly find appointments that need attention and
present them in the Gantt to take action faster from a single screen.




SCHEDULING AND OPTIMIZATION

Elevate your field service operations with our best-in-class scheduling and
optimization engine. Built on the Hyperforce platform, Enhanced Scheduling and
Optimization automates scheduling while aligning with priorities and
constraints. It ensures efficient resource allocation, minimizes travel time,
and complies with service-level agreements.




FORECASTING AND PLANNING

Use real-time data to quickly assess the impact of global or in-day optimization
on travel time and resource utilization. When refining your scheduling policy,
get an instant view of optimization results and KPI changes.








INTELLIGENTLY MANAGE WORK AND ASSETS.

Learn about Asset Management Watch the Webinar


ASSET SERVICE MANAGEMENT

Shift from reactive to proactive service with real-time asset tracking. Monitor
service outcomes and create preventive maintenance plans based on asset use,
condition, and specific criteria. For example, you can schedule service if an
asset's temperature exceeds a set threshold — ensuring smooth operations and
preventing downtime




ASSET SERVICE PREDICTION

Shift from reactive to proactive service by predicting upcoming service needs
for an asset with AI and Data Cloud. Our out-of-the-box AI training model can
identify common issues based on current asset data and service history of
similar assets, and predict the time of — and reason for — an asset failure.
With this insight, companies can ensure asset uptime, increase customer
satisfaction, and drive higher service margins by addressing potential issues in
advance and consolidating tech activities to one visit.




WORK ORDER MANAGEMENT

Simplify the entire work Order Management process to seamlessly create, assign,
execute, and debrief work orders. Empower your team to stay agile, improve
customer satisfaction, and drive growth by eliminating manual paperwork and
digitizing the entire work order lifecycle.







TAKE ACTION ON KEY INSIGHTS.

Salesforce Field Service


FIELD SERVICE INTELLIGENCE

Make faster, smarter decisions to improve field service operations with the
right information at your fingertips. Data Cloud makes it easy to integrate data
from any system and unlock new insights. Use pre-built analytics dashboards to
monitor performance, analyze trends, and catch outliers. Gain visibility into
KPIs such as first time fix rate, technician utilization, asset availability,
and much more.




FORECASTING, PLANNING, & OPTIMIZATION

Quickly assess the impact of global or in-day optimization on travel time and
resource utilization using real-time data. When refining your scheduling policy,
get an instant view of optimization results and KPI changes.




WORK CAPACITY

Respond to urgent work, emergencies, and more by controlling and reserving
service resource capacity based on dynamic priorities. Ensure tasks are evenly
spread over time to meet SLAs and revenue goals by enabling smarter resource
allocation. You can set precise limitations for various workstreams, making it
easy to manage and optimize your workforce based on factors like location, work
type, and timeframe.




FIELD SERVICE OPERATIONS HOME

Transform back-office operations when your team can closely monitor and track
critical business metrics in a unified view. Empower them to dig deeper and
quickly address urgent issues with out-of-the-box analytics and real-time
insights, powered by Data Cloud. Ensure the most relevant and personlized KPIs
for each user with custom settings.








PROVIDE SEAMLESS CUSTOMER EXPERIENCES.

Learn more


VISUAL REMOTE ASSISTANT

Improve first-time fix-rates while lowering costs by enabling real-time video
from anywhere. In an era where customers prioritize immediate solutions without
on-site visits, Visual Remote Assistant connects them to experts on demand who
can guide them through each step of the resolution on-screen — ensuring customer
satsifaction while reducing truck rolls.




APPOINTMENT ASSISTANT

Enhance customer satisfaction with our self-service solution. Empower customers
to effortlessly schedule appointments, receive real-time updates, and stay
informed about their onsite visits — creating an experience that's more
convenient and extremely efficient.






COMPLETE YOUR FIELD SERVICE SOLUTION WITH PRODUCTS FROM ACROSS CUSTOMER 360.


APPOINTMENT ASSISTANT

Empower customers with self-service to manage appointments and stay connected
with technicians.

Learn more


VISUAL REMOTE ASSISTANT

Improve first-time fix rates with real-time remote service and access to expert
assistance.

Learn more


SERVICE CLOUD

Drive productivity, reduce costs, and increase customer satisfaction at scale
with Service Cloud.

Learn more


KNOWLEDGE MANAGEMENT

Empower agents and customers to find the best answers to questions and solve
cases faster.

Learn more


CUSTOMER SERVICE INCIDENT MANAGEMENT

Resolve disruptions faster and deliver great customer experiences with proven
workflows.

Learn more


View all products



FIELD SERVICE PRICING

Find the right field service option for your business needs.


DISPATCHER

Intelligent Dispatch Console built directly in CRM.
$ 165
USD/User/Month
(Billed annually)
$ 165
USD/User/Month
(Billed annually)
165 €
EUR/User/Month
(Billed annually)
AU$ 231
AUD/User/Month
(Billed annually)
19800 円
JPY/User/Month
(Billed annually)
1650 kr
SEK/User/Month
(Billed annually)
£ 132
GBP/User/Month
(Billed annually)

 * 
   Scheduling and Optimization
 * 
   Resource and Work Management
 * 
   Workflow Automation

Contact us


TECHNICIAN

Mobile toolkit to empower frontline teams.
$ 165
USD/User/Month
(Billed annually)
$ 165
USD/User/Month
(Billed annually)
165 €
EUR/User/Month
(Billed annually)
AU$ 231
AUD/User/Month
(Billed annually)
19800 円
JPY/User/Month
(Billed annually)
1650 kr
SEK/User/Month
(Billed annually)
£ 132
GBP/User/Month
(Billed annually)

 * 
   Mobile App and Productivity Tools
 * 
   Workflow Automation
 * 
   Offline capable

Contact us


CONTRACTOR

Empower 3rd party Field Service professionals.
$50 user/month or $20/login
(Billed annually)
50 user/20 login
50 user/20 login
70 user/30 login
6000 user/2600 login
500 user/200 login
40 user/17 login

 * 
   Mobile App for work orders, cases, contracts
 * 
   Mobile Productivity Tools

Contact us


CONTRACTOR PLUS

Empower contractors to serve and generate revenue.
$75 user/month or $30/login
(Billed annually)
75 user/30 login
75 user/30 login
105 user/44 login
9000 user/3900 login
750 user/300 login
60 user/26 login

 * 
   Complete selling and service solution
 * 
   Mobile Productivity Tools
 * 
   Dispatcher Console

Contact us


FIELD SERVICE PLUS

Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.
$ 220
USD/User/Month
(Billed annually)
$ 220
USD/User/Month
(Billed annually)
220 €
EUR/User/Month
(Billed annually)
AU$ 308
AUD/User/Month
(Billed annually)
26400 円
JPY/User/Month
(Billed annually)
2200 kr
SEK/User/Month
(Billed annually)
£ 176
GBP/User/Month
(Billed annually)

 * 
   Complete selling and service solution
 * 
   Everything in Dispatcher
 * 
   Everything in Technician

Contact us
View detailed pricing


DISCOVER THE BEST OF SALESFORCE FOR FIELD SERVICE.

Einstein 1 Field Service Edition brings AI, data, and trust to Field Service and
enables your organization to get the most value from your field service
products.


EINSTEIN 1 FIELD SERVICE

Combine the power of Field Service Plus with trusted AI & data.
$ 600
USD/User/Month
(Billed annually)
$ 600
USD/User/Month
(Billed annually)
600 €
EUR/User/Month
(Billed annually)
AU$ 840
AUD/User/Month
(Billed annually)
72000 円
JPY/User/Month
(Billed annually)
6000 kr
SEK/User/Month
(Billed annually)
£ 480
GBP/User/Month
(Billed annually)

 * 
   Appointment Assistant and Visual Remote Assistant
 * 
   Digital Channels, Feedback Management, and Slack
 * 
   Generative AI, Analytics, and Data Cloud

Contact us

This page is provided for information purposes only and subject to change.
Contact a sales representative for detailed pricing information.


> OUR ABILITY TO DELIVER PROACTIVE SERVICE RATHER THAN 'FIREFIGHTING' ENSURES
> CUSTOMERS AND EMPLOYEES STAY WITH PELLA. AI-FIRST FIELD SERVICE MAKES OUR WORK
> FASTER, SAFER, AND HELPS GET INSTALLS RIGHT THE FIRST TIME.
> 
> Nick Mraz
> Strategic National Installation Manager, Pella

Get the report



GET THE MOST OUT OF FIELD SERVICE WITH THOUSANDS OF PARTNER APPS AND EXPERTS.





MAXIMIZE ROI WITH THE #1 SUCCESS ECOSYSTEM.

From support, expert guidance, and resources to our partners on AppExchange, the
success ecosystem is here to help you unlock the full power of your investment.

Learn more


JOIN THE SERVICEBLAZER COMMUNITY.

Learn, connect, and grow with fellow service and field service professionals.
Network and get answers in real time.

Join on Slack


LEARN NEW SKILLS WITH FREE, GUIDED LEARNING ON TRAILHEAD.





HIT THE GROUND RUNNING WITH FIELD SERVICE TIPS, TRICKS, AND BEST PRACTICES.

News


SALESFORCE FIELD SERVICE IS NOW AVAILABLE ON GOVERNMENT CLOUD.

Learn more
Guide


LEARN HOW OVER 5,500 SERVICE AND FIELD PROFESSIONALS ARE MEETING TODAY’S
CHALLENGES.

Get the guide
Report


SALESFORCE WAS NAMED IN THE GARTNER® MARKET GUIDE FOR FIELD SERVICE MANAGEMENT.

Get the report
ROI Calculator


COST SAVINGS CALCULATOR

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See all resources


READY TO TAKE THE NEXT STEP WITH THE SERVICE SOLUTION BUILT ON THE WORLD’S #1
CRM?


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to your inbox.

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FIELD SERVICE MANAGEMENT FAQ


WHAT IS FIELD SERVICE MANAGEMENT?

Field service management gets the right workers to the right place at the right
time with the correct set of tools and data to perform a series of steps and
tasks onsite.


WHY DOES MY BUSINESS NEED FIELD SERVICE SOFTWARE?

Field service management drives efficient operations and improves the
productivity of front-line teams delivering service onsite at homes and
businesses. With CRM, data, and AI, organizations can streamline processes,
improve communications, and create customer loyalty.


HOW MUCH DOES FIELD SERVICE MANAGEMENT SOFTWARE COST?

Field service has solutions designed to support any and all field service roles:
dispatchers, technicians, and contractors. Pricing provides organizations return
on investment with productivity gains for workers and improved operational
efficiency.


WHAT IS DISPATCH MANAGEMENT?

Dispatch management is the process of overseeing the scheduling, planning, and
tracking of resources to ensure timely, efficient, and effective field service
for a range of functions. These include repairs, installations, maintenance,
emergency response, home healthcare, insurance claim assessments, deliveries,
and much more.


WHAT IS WORKFORCE MANAGEMENT?

Workforce management (WFM) is a strategic process that service organizations use
to make sure they have the right people, skills, and resources to handle service
requests efficiently and cost-effectively.


WHAT IS ROUTE OPTIMIZATION?

Route optimization is the process of planning the fastest and most
cost-effective way for your mobile field service workers to get from one
appointment to another. Route optimization means your mobile workers spend less
time driving, which boosts efficiency and supports sustainability.






NEED HELP?

No problem. Chat with our sales experts or call us at 1-800-664-9073.

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