www.cathaybank.com
Open in
urlscan Pro
2606:4700::6812:17f5
Public Scan
URL:
https://www.cathaybank.com/contact-us
Submission: On March 28 via manual from US — Scanned from DE
Submission: On March 28 via manual from US — Scanned from DE
Form analysis 6 forms found in the DOM
POST /contact-us
<form class="lang-dropdown-form lang_dropdown_form clearfix language_interface" id="lang_dropdown_form_lang-dropdown-form" data-drupal-selector="lang-dropdown-form-2" action="/contact-us" method="post" accept-charset="UTF-8" data-once="form-updated"
data-drupal-form-fields="edit-lang-dropdown-select,edit-submit--3">
<div class="js-form-item form-item js-form-type-select form-item-lang-dropdown-select js-form-item-lang-dropdown-select form-no-label">
<label for="edit-lang-dropdown-select" class="visually-hidden">Select your language</label>
<select style="width: 121px; display: none;" class="lang-dropdown-select-element form-select" data-lang-dropdown-id="lang-dropdown-form" id="edit-lang-dropdown-select" role="listbox" data-drupal-selector="edit-lang-dropdown-select"
name="lang_dropdown_select">
<option value="en" selected="selected">English</option>
<option value="zh-hant">繁體中文</option>
<option value="zh-hans">简体中文</option>
<option value="es">Español</option>
</select>
<div class="chosen-container chosen-container-single chosen-container-single-nosearch" style="width: 121px;" title="" id="edit_lang_dropdown_select_chosen"><a class="chosen-single"><span>English</span><div><b></b></div></a>
<div class="chosen-drop">
<div class="chosen-search"><label for="language-search" style="display:none;">Language Search</label><input id="language-search" type="text" autocomplete="off" readonly=""></div>
<ul class="chosen-results">
<li class="active-result result-selected highlighted" data-option-array-index="0" style="">English</li>
<li class="active-result" data-option-array-index="1" style="">繁體中文</li>
<li class="active-result" data-option-array-index="2" style="">简体中文</li>
<li class="active-result" data-option-array-index="3" style="">Español</li>
</ul>
</div>
</div>
</div>
<input data-drupal-selector="edit-en" type="hidden" name="en" value="/contact-us" class="form-control">
<input data-drupal-selector="edit-zh-hant" type="hidden" name="zh-hant" value="/zh-hant/contact-us" class="form-control">
<input data-drupal-selector="edit-zh-hans" type="hidden" name="zh-hans" value="/zh-hans/contact-us" class="form-control">
<input data-drupal-selector="edit-es" type="hidden" name="es" value="/es/contact-us" class="form-control">
<div class="form-actions">
<input data-drupal-selector="edit-submit" type="submit" id="edit-submit--3" name="op" value="Go" class="button js-form-submit form-submit form-control">
</div>
<input autocomplete="off" data-drupal-selector="form-grrvzpcui5qtsnccwd81-c0csezopxybws4ekqgjrs0" type="hidden" name="form_build_id" value="form-GRrvzpcuI5qtsnccwD81-c0cSezopxYBWs4EKQGJrs0" class="form-control">
<input data-drupal-selector="edit-lang-dropdown-form" type="hidden" name="form_id" value="lang_dropdown_form" class="form-control">
</form>GET /search/node
<form accept-charset="UTF-8" action="/search/node" id="search-bar" method="get" data-once="form-updated" data-drupal-form-fields="search-keys">
<label for="search-keys" hidden="">Search</label>
<input class="search-bar" id="search-keys" name="keys" placeholder="Type your search">
<button type="submit">Go <img src="/themes/cathaybank/images/search-arrow.png" alt="search arrow icon"></button>
</form>POST https://digital.cathaybank.com/cathaybankonlinebanking/uux.aspx
<form action="https://digital.cathaybank.com/cathaybankonlinebanking/uux.aspx" method="post" id="cathaybank-personal-login-form" accept-charset="UTF-8" data-once="form-updated" data-drupal-form-fields="pf_textBoxUserId,plf-submit">
<div class="js-form-item form-item js-form-type-textfield form-item--textboxuserid js-form-item--textboxuserid form-no-label">
<label for="pf_textBoxUserId" class="visually-hidden js-form-required form-required">Login ID</label>
<input autocomplete="off" name="user_id" data-drupal-selector="pf-textboxuserid" type="text" id="pf_textBoxUserId" value="" size="60" maxlength="128" class="form-text required form-control" required="required" aria-required="true"
placeholder="Login ID">
</div>
<input autocomplete="off" data-drupal-selector="pf-textboxcompanyid" type="hidden" name="_textBoxCompanyId" value="800_122203950" class="form-control">
<a class="forgot-user external-link-popup-disabled" target="_blank" href="https://digital.cathaybank.com/cathaybankonlinebanking/sdk/ForgotUsername">Forgot your Login ID?</a>
<input data-drupal-selector="pf-submit" type="submit" id="plf-submit" name="op" value="Login" class="button js-form-submit form-submit form-control">
<input autocomplete="off" data-drupal-selector="form-o0as8equf4mi3pajoez5bj4qe64jzerj53xd-fpr80" type="hidden" name="form_build_id" value="form-o0AS8EqUf4mI3PAJOeZ5bJ4Qe64jzerj53Xd-_fPR80" class="form-control">
<input data-drupal-selector="edit-cathaybank-personal-login-form" type="hidden" name="form_id" value="cathaybank_personal_login_form" class="form-control">
</form>POST https://cathaybusinessonlinebanking.ebanking-services.com/EamWeb/Remote/RemoteLoginApi.aspx?appid=beb&brand=cathaybusinessonlinebanking
<form action="https://cathaybusinessonlinebanking.ebanking-services.com/EamWeb/Remote/RemoteLoginApi.aspx?appid=beb&brand=cathaybusinessonlinebanking" method="post" id="cathaybank-business-login-form" accept-charset="UTF-8"
data-once="form-updated" data-drupal-form-fields="bf_textBoxCompanyId,bf_textBoxUserId,bf_submit">
<div class="js-form-item form-item js-form-type-textfield form-item--textboxcompanyid js-form-item--textboxcompanyid form-no-label">
<label for="bf_textBoxCompanyId" class="visually-hidden js-form-required form-required">Company ID</label>
<input autocomplete="off" data-drupal-selector="bf-textboxcompanyid" type="text" id="bf_textBoxCompanyId" name="_textBoxCompanyId" value="" size="60" maxlength="128" class="form-text required form-control" required="required" aria-required="true"
placeholder="Company ID">
</div>
<div class="js-form-item form-item js-form-type-textfield form-item--textboxuserid js-form-item--textboxuserid form-no-label">
<label for="bf_textBoxUserId" class="visually-hidden js-form-required form-required">Login ID</label>
<input autocomplete="off" data-drupal-selector="bf-textboxuserid" type="text" id="bf_textBoxUserId" name="_textBoxUserId" value="" size="60" maxlength="128" class="form-text required form-control" required="required" aria-required="true"
placeholder="Login ID">
</div>
<input data-drupal-selector="bf-submit" type="submit" id="bf_submit" name="op" value="Login" class="button js-form-submit form-submit form-control">
<input autocomplete="off" data-drupal-selector="form-gfyjluiivy2bj-xu5qr1z4bztlm3gdr7vd4nk7hb-yi" type="hidden" name="form_build_id" value="form-GFyJLUiIvY2bJ-xU5QR1Z4bZtLM3gdr7vd4NK7HB_yI" class="form-control">
<input data-drupal-selector="edit-cathaybank-business-login-form" type="hidden" name="form_id" value="cathaybank_business_login_form" class="form-control">
</form>POST /contact-us
<form
class="webform-submission-form webform-submission-add-form webform-submission-contact-us-form webform-submission-contact-us-add-form webform-submission-contact-us-node-27-form webform-submission-contact-us-node-27-add-form js-webform-details-toggle webform-details-toggle"
data-drupal-selector="webform-submission-contact-us-node-27-add-form" action="/contact-us" method="post" id="webform-submission-contact-us-node-27-add-form" accept-charset="UTF-8" data-once="form-updated"
data-drupal-form-fields="edit-first-name,edit-last-name,edit-phone,edit-fax,edit-email,edit-street-address-p-o-box-company-name-c-o,edit-apartment-suite-unit-building-floor,edit-city,edit-state-province-region,edit-zip-postal-code,edit-country-if-not-u-s-,edit-topic,edit-how-can-we-help-you-today-,recaptcha-v3-token,edit-submit">
<div class="js-form-item form-item js-form-type-webform-markup form-item- js-form-item- form-no-label">
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-first-name js-form-item-first-name">
<input data-webform-required-error="This is a required field" data-drupal-selector="edit-first-name" type="text" id="edit-first-name" name="first_name" value="" size="60" maxlength="255" class="form-text required form-control" required="required"
aria-required="true" placeholder="First Name *">
<label for="edit-first-name" class="option js-form-required form-required">First Name</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-last-name js-form-item-last-name">
<input data-webform-required-error="This is a required field" data-drupal-selector="edit-last-name" type="text" id="edit-last-name" name="last_name" value="" size="60" maxlength="255" class="form-text required form-control" required="required"
aria-required="true" placeholder="Last Name *">
<label for="edit-last-name" class="option js-form-required form-required">Last Name</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-phone js-form-item-phone">
<input data-webform-required-error="This is a required field" data-drupal-selector="edit-phone" type="text" id="edit-phone" name="phone" value="" size="60" maxlength="255" class="form-text required form-control" required="required"
aria-required="true" placeholder="Phone *">
<label for="edit-phone" class="option js-form-required form-required">Phone</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-fax js-form-item-fax">
<input data-drupal-selector="edit-fax" type="text" id="edit-fax" name="fax" value="" size="60" maxlength="255" class="form-text form-control" placeholder="Fax">
<label for="edit-fax" class="option">Fax</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-email form-item-email js-form-item-email">
<input data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="60" maxlength="254" class="form-email required form-control" required="required" aria-required="true" placeholder="Email *">
<label for="edit-email" class="option js-form-required form-required">Email</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-street-address-p-o-box-company-name-c-o js-form-item-street-address-p-o-box-company-name-c-o">
<input data-drupal-selector="edit-street-address-p-o-box-company-name-c-o" type="text" id="edit-street-address-p-o-box-company-name-c-o" name="street_address_p_o_box_company_name_c_o" value="" size="60" maxlength="255"
class="form-text form-control" placeholder="Street address, P.O. Box, Company Name, c/o">
<label for="edit-street-address-p-o-box-company-name-c-o" class="option">Street address, P.O. Box, Company Name, c/o</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-apartment-suite-unit-building-floor js-form-item-apartment-suite-unit-building-floor">
<input data-drupal-selector="edit-apartment-suite-unit-building-floor" type="text" id="edit-apartment-suite-unit-building-floor" name="apartment_suite_unit_building_floor" value="" size="60" maxlength="255" class="form-text form-control"
placeholder="Apartment, suite, unit, building, floor">
<label for="edit-apartment-suite-unit-building-floor" class="option">Apartment, suite, unit, building, floor</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-city js-form-item-city">
<input data-drupal-selector="edit-city" type="text" id="edit-city" name="city" value="" size="60" maxlength="255" class="form-text form-control" placeholder="City">
<label for="edit-city" class="option">City</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-state-province-region js-form-item-state-province-region">
<input data-drupal-selector="edit-state-province-region" type="text" id="edit-state-province-region" name="state_province_region" value="" size="60" maxlength="255" class="form-text form-control" placeholder="State/Province/Region">
<label for="edit-state-province-region" class="option">State/Province/Region</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-zip-postal-code js-form-item-zip-postal-code">
<input data-drupal-selector="edit-zip-postal-code" type="text" id="edit-zip-postal-code" name="zip_postal_code" value="" size="60" maxlength="255" class="form-text form-control" placeholder="ZIP/Postal Code">
<label for="edit-zip-postal-code" class="option">ZIP/Postal Code</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-country-if-not-u-s- js-form-item-country-if-not-u-s-">
<input data-drupal-selector="edit-country-if-not-u-s-" type="text" id="edit-country-if-not-u-s-" name="country_if_not_u_s_" value="" size="60" maxlength="255" class="form-text form-control" placeholder="Country (if not U.S.)">
<label for="edit-country-if-not-u-s-" class="option">Country (if not U.S.)</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-select form-item-topic js-form-item-topic">
<select data-webform-required-error="This is a required field" data-drupal-selector="edit-topic" id="edit-topic" name="topic" class="form-select required" required="required" aria-required="true">
<option value="" selected="selected">- Select - *</option>
<option value="Account Inquiry (non-secure)">Account Inquiry (non-secure)</option>
<option value="Online Banking (Personal)">Online Banking (Personal)</option>
<option value="Online Banking (Business)">Online Banking (Business)</option>
<option value="Foreign Exchange Services">Foreign Exchange Services</option>
<option value="Wealth Management">Wealth Management</option>
<option value="Business Banking Lending">Business Banking Lending</option>
<option value="C&I Lending">C&I Lending</option>
<option value="CRE & Construction Lending">CRE & Construction Lending</option>
<option value="SBA Lending">SBA Lending</option>
<option value="Specialty Lending">Specialty Lending</option>
<option value="Treasury Management">Treasury Management</option>
</select>
<label for="edit-topic" class="option js-form-required form-required">Topic</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textarea form-item-how-can-we-help-you-today- js-form-item-how-can-we-help-you-today-">
<div>
<textarea data-webform-required-error="This is a required field" data-drupal-selector="edit-how-can-we-help-you-today-" id="edit-how-can-we-help-you-today-" name="how_can_we_help_you_today_" rows="5" cols="60"
placeholder="How can we help you today? * " class="form-textarea required" required="required" aria-required="true"></textarea>
</div>
<label for="edit-how-can-we-help-you-today-" class="option js-form-required form-required">How can we help you today?</label>
</div>
<div id="edit-markup-01" class="js-form-item form-item js-form-type-webform-markup form-item-markup-01 js-form-item-markup-01 form-no-label"> For your protection, do not include account specific or non-public information such as Tax ID or Social
Security Number in your message to us.<br>
</div>
<div id="edit-disclaimer" class="js-form-item form-item js-form-type-webform-markup form-item-disclaimer js-form-item-disclaimer form-no-label">
<strong>You May Have Rights under the California Consumer Privacy Act (CCPA).</strong> If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) concerning personal information collected by
Cathay Bank. Please visit our <a href="/privacy-policy">Privacy Policy</a> page for more information.<br>
</div>
<div data-drupal-selector="edit-captcha" class="captcha">
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="12339851" class="form-control">
<input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="X71h6wDuKz_bjbkYM_Nf2E74orfAff_qg8_VZV2oLP0" class="form-control">
<input id="recaptcha-v3-token" class="recaptcha-v3-token form-control" data-recaptcha-v3-action="default" data-recaptcha-v3-site-key="6LeEOIoiAAAAAL5RQy8PIkmkGTPLZq7wQudSOz_B" data-drupal-selector="edit-captcha-response" type="hidden"
name="captcha_response"
value="03AKH6MRE6Hf9IN4NHq3MsPxVufmhWOeJCVMYxwt4YUpQNeP_u6XkJdYllX3gdgsFsG39OMbbffOXHB21aqvDHwf61bjZo6EMkBKGZrI8J6vZAzxue71v9eVT_oQnvzhaw_DohjQ-aQglAfTAimznwCkH9GmwuBuSxO6P75DFkpaoK1FA16JOiBWIq57QmuRUKYhy7QfT0do8c1b3pLCT1ecbfEUS51t4heo-q9KPg6-q2dTOy6B00YoilLCxWa9F4RAQ-zO1AIJxpd6WOd6Uq-AD0KlQg4bCP--oXId9ErzpIWnqaYub52heBHweRPUA5o8_LhpzXagLL0c6jxwKOaTztHOfWCmy89dY4yQ5qaJzgOrIIzLVFzSjP4UeH0NfAp5a-Qf6zNLkUCwZhaMoPZozcUlIX8DaKg6xMIoXZOySlP7ggjdeJQ0vAenG9GGiYMhAtm0EEOi241mMYtfe2QNBFS1ZiqFGjjBce3F3Fvvugy8ORj6eVRb_qA7i3dO9A7Jai8xi5SUGNC7hpjebH7DU8TlfVdW1QGPGS33GQnH6PL18hWofNarY"
data-once="recaptcha-v3-token">
<input data-drupal-selector="edit-is-recaptcha-v3" type="hidden" name="is_recaptcha_v3" value="1" class="form-control">
</div>
<input data-drupal-selector="edit-sent-from-page" type="hidden" name="sent_from_page" value="" class="form-control">
<input autocomplete="off" data-drupal-selector="form-wo7g99rsjgaa2zykzrfzz0eaili9ruh2emtsaovnb0g" type="hidden" name="form_build_id" value="form-wO7g99RSJgAa2zYkzRFzz0EaIli9RUH2emTsAOvnB0g" class="form-control">
<input data-drupal-selector="edit-webform-submission-contact-us-node-27-add-form" type="hidden" name="form_id" value="webform_submission_contact_us_node_27_add_form" class="form-control">
<input class="webform-button--submit button button--primary js-form-submit form-submit form-control" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit">
</form>POST /contact-us
<form
class="webform-submission-form webform-submission-add-form webform-submission-complaint-form-form webform-submission-complaint-form-add-form webform-submission-complaint-form-node-27-form webform-submission-complaint-form-node-27-add-form js-webform-details-toggle webform-details-toggle"
data-drupal-selector="webform-submission-complaint-form-node-27-add-form" action="/contact-us" method="post" id="webform-submission-complaint-form-node-27-add-form" accept-charset="UTF-8" data-once="form-updated"
data-drupal-form-fields="edit-first-name--2,edit-last-name--2,edit-street-address-p-o-box-company-name-c-o--2,edit-apartment-suite-unit-building-floor--2,edit-city--2,edit-state-province-region--2,edit-zip-postal-code--2,edit-country-if-not-u-s---2,edit-phone--2,edit-email--2,edit-do-you-have-an-account-with-us,edit-your-complaint-is-about-,edit-please-provide-specific-information,recaptcha-v3-token--2,edit-submit--2">
<div id="edit-markup--2" class="js-form-item form-item js-form-type-webform-markup form-item-markup js-form-item-markup form-no-label"> At Cathay Bank, we strive to provide our customers with the highest quality of customer service. If you had a
less than positive experience with us, we want to hear from you.<br> Please complete the information below to advise us of your issue/concern. When you are finished, click on the “Submit” button at the bottom of the page to send your complaint to
us. </div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-first-name js-form-item-first-name">
<input data-webform-required-error="This is a required field" data-drupal-selector="edit-first-name" type="text" id="edit-first-name--2" name="first_name" value="" size="60" maxlength="255" class="form-text required form-control"
required="required" aria-required="true" placeholder="First Name *">
<label for="edit-first-name--2" class="option js-form-required form-required">First Name</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-last-name js-form-item-last-name">
<input data-webform-required-error="This is a required field" data-drupal-selector="edit-last-name" type="text" id="edit-last-name--2" name="last_name" value="" size="60" maxlength="255" class="form-text required form-control" required="required"
aria-required="true" placeholder="Last Name *">
<label for="edit-last-name--2" class="option js-form-required form-required">Last Name</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-street-address-p-o-box-company-name-c-o js-form-item-street-address-p-o-box-company-name-c-o">
<input data-drupal-selector="edit-street-address-p-o-box-company-name-c-o" type="text" id="edit-street-address-p-o-box-company-name-c-o--2" name="street_address_p_o_box_company_name_c_o" value="" size="60" maxlength="255"
class="form-text form-control" placeholder="Street address, P.O. Box, Company Name, c/o">
<label for="edit-street-address-p-o-box-company-name-c-o--2" class="option">Street address, P.O. Box, Company Name, c/o</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-apartment-suite-unit-building-floor js-form-item-apartment-suite-unit-building-floor">
<input data-drupal-selector="edit-apartment-suite-unit-building-floor" type="text" id="edit-apartment-suite-unit-building-floor--2" name="apartment_suite_unit_building_floor" value="" size="60" maxlength="255" class="form-text form-control"
placeholder="Apartment, suite, unit, building, floor">
<label for="edit-apartment-suite-unit-building-floor--2" class="option">Apartment, suite, unit, building, floor</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-city js-form-item-city">
<label for="edit-city--2">City</label>
<input data-drupal-selector="edit-city" type="text" id="edit-city--2" name="city" value="" size="60" maxlength="255" class="form-text form-control" placeholder="City *">
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-state-province-region js-form-item-state-province-region">
<input data-drupal-selector="edit-state-province-region" type="text" id="edit-state-province-region--2" name="state_province_region" value="" size="60" maxlength="255" class="form-text form-control" placeholder="State/Province/Region">
<label for="edit-state-province-region--2" class="option">State/Province/Region</label>
</div>
<div class="floating-label half js-form-item form-item js-form-type-textfield form-item-zip-postal-code js-form-item-zip-postal-code">
<input data-drupal-selector="edit-zip-postal-code" type="text" id="edit-zip-postal-code--2" name="zip_postal_code" value="" size="60" maxlength="255" class="form-text form-control" placeholder="ZIP/Postal Code">
<label for="edit-zip-postal-code--2" class="option">ZIP/Postal Code</label>
</div>
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<label for="edit-country-if-not-u-s---2" class="option">Country (if not U.S.)</label>
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</div>
<div class="floating-label half js-form-item form-item js-form-type-checkbox form-item-do-you-have-an-account-with-us js-form-item-do-you-have-an-account-with-us">
<label for="edit-do-you-have-an-account-with-us">Do you have an account with us?</label>
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<div class="btn-group btn-toggle" style="white-space: nowrap;"><button class="btn btn-default btn-md" style="float: none; display: inline-block; margin-right: 0px;">Yes</button><button class="btn active btn-default btn-md"
style="float: none; display: inline-block; margin-left: 0px;">No</button></div>
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<div class="floating-label half js-form-item form-item js-form-type-select form-item-your-complaint-is-about- js-form-item-your-complaint-is-about-">
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<option value="" selected="selected">- Select - *</option>
<option value="Our advertising">Our advertising</option>
<option value="Loan Billing error">Loan Billing error</option>
<option value="Mortgage closing">Mortgage closing</option>
<option value="Online or Mobile Banking">Online or Mobile Banking</option>
<option value="Do Not Call/Do Not Solicit">Do Not Call/Do Not Solicit</option>
<option value="Service Policy">Service Policy</option>
<option value="Lending Policy">Lending Policy</option>
<option value="Other (Briefly Describe)">Other (Briefly Describe)</option>
</select>
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Please provide specific information so we may research and respond to your complaint. If we need more information, we will contact you at the email address or phone number you provided above.
Do not include account numbers or personal information about you (such as your Social Security Number), as this email is not secure.
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<label for="edit-please-provide-specific-information" class="option">Please provide specific information</label>
</div>
<div id="edit-security-help-markup" class="js-form-item form-item js-form-type-webform-markup form-item-security-help-markup js-form-item-security-help-markup form-no-label"> By providing your phone number and/or email address, you give us
permission to contact you by phone or email to obtain any additional information we need to respond to your complaint. We will not share this information or use it for marketing or other purposes.<br>
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<div id="edit-disclaimer--2" class="js-form-item form-item js-form-type-webform-markup form-item-disclaimer js-form-item-disclaimer form-no-label">
<strong>You May Have Rights under the California Consumer Privacy Act (CCPA).</strong> If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) concerning personal information collected by
Cathay Bank. Please visit our <a href="/privacy-policy">Privacy Policy</a> page for more information.<br>
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CONTACT US
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TO CONTACT US, SELECT ONE OF THE OPTIONS BELOW.
OR FIND ANSWERS IN OUR COMMONLY ASKED QUESTIONS.
* SEND A GENERAL INQUIRY
* MAKE A COMPLAINT
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How can we help you today?
For your protection, do not include account specific or non-public information
such as Tax ID or Social Security Number in your message to us.
You May Have Rights under the California Consumer Privacy Act (CCPA). If you are
a resident of California, you may have certain rights under the California
Consumer Privacy Act (CCPA) concerning personal information collected by Cathay
Bank. Please visit our Privacy Policy page for more information.
At Cathay Bank, we strive to provide our customers with the highest quality of
customer service. If you had a less than positive experience with us, we want to
hear from you.
Please complete the information below to advise us of your issue/concern. When
you are finished, click on the “Submit” button at the bottom of the page to send
your complaint to us.
First Name
Last Name
Street address, P.O. Box, Company Name, c/o
Apartment, suite, unit, building, floor
City
State/Province/Region
ZIP/Postal Code
Country (if not U.S.)
Phone
Email
Do you have an account with us?
YesNo
Your Complaint is about: - Select - *Our advertisingLoan Billing errorMortgage
closingOnline or Mobile BankingDo Not Call/Do Not SolicitService PolicyLending
PolicyOther (Briefly Describe)
Please provide specific information
By providing your phone number and/or email address, you give us permission to
contact you by phone or email to obtain any additional information we need to
respond to your complaint. We will not share this information or use it for
marketing or other purposes.
You May Have Rights under the California Consumer Privacy Act (CCPA). If you are
a resident of California, you may have certain rights under the California
Consumer Privacy Act (CCPA) concerning personal information collected by Cathay
Bank. Please visit our Privacy Policy page for more information.
FIND ANSWERS TO COMMONLY ASKED QUESTIONS
ROUTING NUMBERS
1. Domestic incoming wires and ACH
1222-0395-0
Receiver address: Cathay Bank, 777 North Broadway, Los Angeles, CA 90012
2. SWIFT code for international wires
CATHUS6L
WIRES
1. Wire instructions
Incoming wire instructions are available on the Cathay Bank website.
2. Confirm a wire initiated on Cathay Business Online Banking
Call 800-922-8429 and select Business Banking option 3.
3. Recall or cancel a wire
Contact your Cathay Bank branch. If the wire was initiated via Cathay
Business Online Banking, call 800-922-8429 and select Business Banking
option 3. If the wire was initiated via Cathay Personal Online Banking, call
800-922-8429 and select Personal Banking option 2.
DEBIT CARD / ATM CARD
1. Activate debit card
• A PIN is required to activate a debit card. Your PIN is mailed separately
from the card.
• There are three ways to activate a card:
- Refer to the phone number on the sticker of the card to activate via the
automated system.
- Activate by using the card at any Cathay Bank ATM.
- Make a purchase using the same PIN (for renewed cards) or the PIN mailed
for new cards.
2. Transaction declined
• Make sure the PIN was entered correctly.
• Check if the transaction or total transaction amount has exceeded the
daily limit.
• If the card is being used in other states or overseas, it may be declined.
Inform the bank in advance if you have any travel plans.
• The card may have expired.
• The card may have been closed due to no card activity for 13 months.
3. Debit card use when traveling out of state or country
Remember to inform the bank if you have any travel plans and want to use the
card in other states or countries, to avoid potential declined transactions.
4. Lost or stolen card
• Immediately inform the bank of the lost/stolen card by calling
800-922-8429.
• Monitor account activities on statements or online banking for any
unauthorized transactions and report any unauthorized transactions
immediately.
5. New debit card
Request a new card at a Cathay Bank branch.
6. Did not receive new debit card and/or PIN
• It usually takes 7-10 business days to receive your card and/or PIN.
Notify the Bank immediately if you do not receive your card within 11
business days by contacting your Cathay Bank branch or by calling
800-922-8429. Overseas customers can call 626-582-7380 to connect to
customer service in the U.S.
• Request a new card and/or PIN at a Cathay Bank branch.
7. Forgot PIN
Request a PIN reminder at a Cathay Bank branch.
8. Debit card limits
• Card limits depend on the type of account linked to the card.
• The card limit cannot be changed. Customers need to visit a Cathay Bank
branch to change the account type if a different card limit is preferred.
ACCOUNT INFORMATION
1. Account balance
Use online/mobile banking or telephone banking by dialing 800-922-8429 to
check an account balance.
2. Update address and/or phone number
• Customer information must be updated at a Cathay Bank branch as we need a
customer’s written authorization.
• Personal account/Personal online banking customers: phone numbers can be
updated through online banking.
• Address or Telephone Number changes on deposit accounts also can be
accepted by phone.
3. Fees charged on account
• Check if the account balance has been maintained at or above the minimum
balance requirement to avoid the monthly fee.
• Check if any new bank services have been added recently.
• To discuss fees, visit your Cathay Bank branch.
4. Verify a deposit
Use self-service banking such as telephone banking by dialing 800-922-8429
or online banking to verify deposits such as social security, payroll, a
pending transaction, or an incoming wire.
5. Statement copies
• Statement copies can be downloaded at no charge from online banking or
ordered at a Cathay Bank branch (fee may be applicable if requested at a
branch).
• If you did not receive a statement in the mail, consider if your address
has changed and you have not informed the bank.
6. Verification of checks
• Only cashier’s checks can be verified over the phone.
• Cathay Bank does not verify any personal or business checks.
7. Did not receive check order
• Verify check order by calling or visiting a Cathay Bank branch or calling
the Customer Care Center at 800-922-8429.
• Verify the mailing address on file.
• It usually takes 7 to 10 business days. Notify the branch immediately if
a check order is not received within 11 business days.
8. Foreign currency accounts
To learn about a Foreign Currency Account, contact a Cathay Bank branch or
the Foreign Exchange Department at 866-228-4299.
9. Transactions at Cathay overseas offices
• Cathay Bank offices in Beijing, Shanghai, and Taipei, and the Cathay Bank
branch in Hong Kong, do not process any transactions for U.S. accounts.
• Contact the branch where your account was opened before visiting any of
these locations to complete or submit any documents.
10. Deposit Account Agreement
Access a copy of our current Deposit Account Agreement.
PERSONAL ONLINE BANKING & MOBILE BANKING
1. Forgot Login ID and/or password
• Use the Forgot your user ID? link to retrieve user ID.
• Use the Forgot your password? link on the Cathay Bank app to reset your
password. Your new password may not be the same as your current password.
2. Unable to login
• Make sure the login ID and password are correct.
• Make sure you are entering the correct Secure Access Code if being
prompted for one.
• As a reminder, your password is case sensitive.
• You may be locked out. Please contact customer service at 800-922-8429
for assistance.
3. Login for mobile app
Use the same login ID and password as for Cathay Online Banking.
4. Online banking Login ID requirements
• Must be between 6 and 18 characters long.
• Must contain at least one letter.
• May not contain these special characters: &<>
5. Online banking password requirements
• Must be between 8 and 99 characters long.
• Must contain at least 1 number.
• Password must contain a minimum of 1 lower case character.
• Password must contain a minimum of 1 upper case character.
• Password may not be the same as the last 6 passwords.
6. Step-up authentication
• Choose to receive a phone call with a verification code, or receive an
email or text message with a verification code, and enter it on screen to
complete secure authentication.
• We recommend you have at least one valid and accessible phone number
and/or email address on file to be able to log in.
7. Secure code via phone call and/or SMS text
• Secure codes are sent to the phone numbers and/or email addresses that
are on file to receive a call, text or email.
• You will need to know the last 4 digits of the phone number on file for
step-up authentication.
• If you do not see your number or email address in the list, please
contact a Cathay Bank branch.
• Message and data rates may apply from your wireless carrier.
8. E-Statements
• To enroll in E-Statements, under Services > Statement Delivery, select
“Electronic Statements.” Then click “I accept the E-Statement Delivery
Disclosure,” check the box, then click “Submit.”
• Contact us at 800-922-8429 if you need assistance.
9. Bill payments not received
• We can only confirm payments made from Cathay Online Banking. Please
contact the merchant for any payments scheduled directly from the
merchant’s website.
• Check if the payee information (account number and address) was set up
correctly.
• If the payment was sent by check, it may take some time for the post
office to deliver.
10. Mobile deposit declined
• The email informing you of the declined deposit includes the decline
reason.
• Contact customer service if the decline reason is “other.”
• Always check your SPAM folder for updates on your mobile deposit as
emails could have been sent there.
11. Cannot make a mobile deposit
• Mobile deposit is only available in the Cathay Bank app.
• Please see Mobile Deposit FAQs for further details.
12. Find Cathay Bank Mobile Banking App
• Search for “Cathay Bank” in either the Apple App Store® or Google Play™
search bars.
• The Cathay Bank app is only available in the Apple App Store and Google
Play™ store for Android™ in the U.S.
• The Cathay Bank Mobile Banking App is not available outside of the U.S.
13. External transfers
• You can link your personal accounts to other U.S. banks in Cathay Online
Banking:
1. In Transactions Menu, go to the Add External Account page.
2. Enter the account information per the instructions and click Continue.
3. Follow the setup instructions.
• Once we have received your request, the account information is verified
by sending small test transactions to be processed to the external transfer
account. You will receive an email message from us with the steps you need
to take to complete the account verification and setup processes.
BUSINESS ONLINE BANKING
WHAT IS THE WIRE CUT OFF TIME TO SEND A WIRE USING ONLINE BANKING?
The wire cut off time to send out wire using online banking is 1:30 p.m. PST.
CAN I INCREASE MY WIRE LIMIT FOR THE DAY?
Yes. Please contact your local branch to request for a temporary limit increase
for the day.
CAN I SET UP MY BUSINESS ONLINE BANKING ONLINE?
To set up access for Business Online Banking, please contact your local branch.
I CANNOT LOG INTO MY BUSINESS ONLINE BANKING, WHAT DO I DO?
Make sure you are logging into Business Online Banking.
From our homepage www.cathaybank.com, under the online banking section, make
sure you have selected to log in to Business Banking, which will ask for your
Company ID and Login ID, followed by the password.
If you are still unable to access the system, contact us at 1-800-922-8429,
Option 1 for English, then Option 3 for Business Online Banking.
HOW DO I VIEW MY BUSINESS ACCOUNTS ONLINE?
Log in to your Business Online Banking account at www.cathaybank.com. You will
be asked for your Company ID and Login ID, followed by the password.
If you have not set up access to your Business Online Banking, please contact
your local branch. As part of the setup process, you are required to designate
an administrator.
If the account is set up for Business Online Banking, please contact the
designated administrator assigned by your company to grant you access.
If you require assistance, the designated administrator should contact us at
1-800-922-8429, Option 1 for English, then Option 3 for Business Online Banking.
WHERE CAN I FIND MY BUSINESS BANKING STATEMENTS ONLINE?
Log in to Business Online Banking and click on Reports TAB > Statements &
Documents.
If you are still unable to access, please contact us at 1-800-922-8429, Option 1
for English, then Option 3 for Business Online Banking.
HOW DO I CHANGE MY STATEMENT DELIVERY PREFERENCE ON MY BUSINESS ACCOUNT ONLINE?
Log in to Business Online Banking.
1. Click on Reports TAB > Statements & Documents
2. Select View and maintain document preferences
3. From the dropdown menu under Delivery Preference > select your preferred
delivery – Paper, Online, and Paper & Online and click on Continue to follow
the instructions to change your delivery preference
MORTGAGE
1. Proof of Insurance
To learn how to submit proof of insurance, call 800-922-8429 and select
Loans option 2-4-4.
2. Mortgage payment different than prior month
If your mortgage payment amount has changed on your statement, call
800-922-8429 and select Loans option 2-4-5.
3. Apply for a new mortgage
Contact a Mortgage Loan Originator (MLO) on the Cathay Bank website.
4. Set up automatic loan payments
Automatic loan payments can be requested at a Cathay Bank branch.
5. Loan payment over the phone
Currently, we do not accept any loan payments over the phone.
LOAN PAYMENTS
Make a loan payment by one of the following four options:
* Mail to:
Cathay Bank
P.O. Box 80426
City of Industry, CA 91716-8426
* Wire to:
Attention: Consumer Loans Dept
9650 Flair Drive
El Monte, CA 91731
ABA Number: 122203950
Account number: 20210154
Re: Borrower’s name/loan number
SWIFT Code: CATHUS6L (for international only)
Please note: Wire must be received by 1 p.m. (PST) to be posted same business
day
* Visit your local branch
* Make loan payment via Personal Online Banking
To schedule future Automatic Payment Drafts, contact CLD@cathaybank.com.
CREDIT DISPUTES
For credit disputes or questions on your loan, send a written request to:
Cathay Bank
Loan Servicing Department RS-16
9650 Flair Drive
El Monte, CA 91731
CONTACT US AT 800-922-8429
CUSTOMER SERVICE AUTOMATED INFORMATION IS AVAILABLE 24 HOURS A DAY, 7 DAYS A
WEEK
CONSUMER CUSTOMER SERVICE HOURS
6.00 a.m. - 7:30 p.m. Pacific Time
Monday through Friday
BUSINESS CUSTOMER SERVICE HOURS
6.00 a.m. – 6:00 p.m. Pacific Time
Monday through Friday
U.S. CUSTOMERS IN HONG KONG
Dial toll-free 3710-1400 to contact U.S.
customer service directly
EMAIL COMMUNICATION IS NOT SECURE
Please do not include sensitive information such as account numbers or other
personal information such as Social Security or Tax Identification numbers,
driver’s license numbers, etc. in any email sent to us via this link.
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