www.koodomobile.com
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Submitted URL: http://koodo.com/onetimecharges
Effective URL: https://www.koodomobile.com/en/help?servicefees=true
Submission: On December 29 via manual from US — Scanned from DE
Effective URL: https://www.koodomobile.com/en/help?servicefees=true
Submission: On December 29 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
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Language EnglishFrançais Region AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuébecSaskatchewanYukon Territory ON / EN Shop * Phones * Plans * Certified pre-owned * Pick your perk * Stream+ * Add a line * Bring your own phone * Tablets * Tablet plans * Add-ons * Travel and Roaming * Prepaid phones * Prepaid plans * Coverage * Wireless Home Phone -------------------------------------------------------------------------------- Self Serve * Overview * Billing * Usage * Koodo Tab * Mobile services * My profile -------------------------------------------------------------------------------- Help * Activating * Billing and payments * Self Serve * Managing your services * Exclusive programs * Buying online * Travel and roaming * Prepaid * Warranty and repairs * Phone troubleshooting * Health and safety * Learning -------------------------------------------------------------------------------- Log In Language Region English Français Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Québec Saskatchewan Yukon Territory ON / EN Shop Self Serve Help Sorry, your browser does not support embedded videos. ASK A Q WITHOUT THE QUEUE. KOODO ASSIST: THE QUICK, SIMPLE WAY TO GET HELP. Chat now Koodo Assist Tips Sorry, your browser does not support embedded videos. KOODO ASSIST TIPS Koodo Assist can help with all things Koodo and will provide an official answer on things like your service, rate plan, e-bills, and much more. Hint! Try typing key words or short sentences like: “bill”, “data usage”, “refer-a-friend”, “how do I change my plan? Chat now WE’VE GOT A GREAT RANGE OF TOOLS TO HELP YOU OUT! Most changes to your Koodo account can be done for free via Self Serve. If you prefer to have a representative make these account changes for you, service fees may apply. Recommended Self Serve Review your billing and usage, or make changes to your account and services, without any service fees! Instant Reply Our Digital Rep Get instant official answers about your service, bill, and much more, or request a callback from a rep. Avg Reply: 15 mins Koodo Community Get help and recommendations from experienced customers and Koodo Mobile Masters. 24/7 Help Help pages Our Help pages explain our policies, provide troubleshooting tips, and can help you manage your services. TRENDING TOPICS * Charges explained * Problems logging in? * Phone troubleshooting * Changing your rate plan * How to pay your bill * Transferring your number to Koodo SUPPORT Discover our wide range of articles that can help you navigate through Self Serve by explaining available features and how you can make changes to your account and services all by yourself. If the help page you select doesn’t answer your question, you can choose a topic from the menu or ask a question in the search bar. Account managementPhone troubleshootingHow-Tos Account managementPhone troubleshootingHow-Tos ACCOUNT MANAGEMENT Billing and payments How to pay your bill There are a number of easy ways to pay your Koodo bill from paying directly with your bank, to paying through Self Serve, to... Past due bill Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a... Charges explained Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it... Why does Koodo use E-Bills? Why does Koodo use E-Bills? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve.... The Tab and your monthly bill Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were... View more articles Self serve Forgot your password? We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s... Registering for Self Serve Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew... Problems logging in? Note: While we don’t have a Koodo app, our site is mobile-friendly! If you’re having trouble logging in, there’s probably a simple solution. Let us... Using Koodo Self Serve on your mobile phone While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone's home... View more articles Managing your services Keeping track of your data usage You can check your data usage in real time by logging in to your Self Serve account. Select Usage from the Self Serve dropdown... Upgrading your phone Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log... Koodo's network coverage Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada's population, stretching your coverage from east to west and north to south.... The 101 on Koodo wireless home phone What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer... Using Canada-wide minutes On a Canada-wide plan, your anytime minutes can be used to call anywhere in Canada, coast to coast, without paying long distance rates. Canada-wide... View more articles SEARCH OUR HELP AND COMMUNITY PAGES. Search EXPERIENCING SOME DIFFICULTIES? Check out our Help pages for information that might address the challenge you’re facing with your Koodo service or product. If the Help pages haven’t addressed your particular concern, you can also get account-specific information through Koodo Assist. If you still need help, Koodo Assist can schedule a callback for you with a live agent, usually within minutes during business hours. If the issue still hasn’t been resolved to your satisfaction, you can take a look at further options. Back to top * * * * Help * Careers * Stores * Track your order * Privacy & Legal * CRTC Wireless Code ©2021 Koodo Mobile. Koodo Assist Monthly customer Prepaid customer To protect your privacy, the transactions marked “Self Serve only” in the ‘Customer Service’ column must be completed online through Self Serve. Easy Roam Self Serve - Customer Service - Self Serve only Add/Remove/Change Add-on Self Serve - Customer Service - $10 Change address Self Serve - Customer Service - Self Serve only Credit card payment Self Serve - Customer Service - Self Serve only Phone activation/Account set-up Self Serve - Customer Service - $50 Change SIM card Self Serve - Customer Service - Self Serve only Change phone number Self Serve - Customer Service - Self Serve only Plan change (allowed once per billing cycle) Self Serve - Customer Service - $15 Pre-authorized payment registration/update Self Serve - Customer Service - Self Serve only Reconnection from suspension for non-payment Self Serve - $50 per account Customer Service - $50 per account Suspend/Restore service for lost/stolen phone Self Serve - Customer Service - Transfer of Ownership Customer Service - $50 Unlocking a Koodo phone Self Serve - Customer Service - Bill copies Self Serve - Customer Service - $15/bill Copy of Service Agreement Self Serve - Customer Service - Self Serve only Forgot/reset password Self Serve - Customer Service - Self Serve only Change email address Self Serve - Customer Service - Self Serve only Change account PIN Self Serve - Customer Service - Self Serve only Outbound Calling Name Display Self Serve - Customer Service - Self Serve only SERVICE SELF SERVE CUSTOMER SERVICE (BY PHONE) Easy Roam Self Serve only Add/Remove/Change Add-on $10 Change address Self Serve only Credit card payment Self Serve only Phone activation/Account set-up $50 Change SIM card Self Serve only Change phone number Self Serve only Plan change (allowed once per billing cycle) $15 Pre-authorized payment registration/update Self Serve only Reconnection from suspension for non-payment $50 per account $50 per account Suspend/Restore service for lost/stolen phone Transfer of Ownership $50 Unlocking a Koodo phone Bill copies $15/bill Copy of Service Agreement Self Serve only Forgot/reset password Self Serve only Change email address Self Serve only Change account PIN Self Serve only Outbound Calling Name Display Self Serve only