khoros.com
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Submitted URL: http://www.lithium.com/
Effective URL: https://khoros.com/
Submission: On September 29 via api from US — Scanned from DE
Effective URL: https://khoros.com/
Submission: On September 29 via api from US — Scanned from DE
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Logo
* Platform
PLATFORM
* CUSTOMER ENGAGEMENT PLATFORM
Digital-first, omnichannel platform built for enterprises
* CONTACT CENTERS
Agent efficiency, automation, and operational insights
* COMMUNITY ENGAGEMENT
Self-service support, education, and collaboration
* SOCIAL MEDIA MANAGEMENT
Content management, publishing, and governance
* CX INSIGHTS
A unified, actionable view for world-class CX
PRODUCTS
* BRAND COMMUNITIES
Create a space for customers to get answers, connect with peers, and share
new ideas
* MESSAGING
Connect with customers on SMS, Messenger, WhatsApp, & more
* MODERN CHAT
Chat with customers in real-time or anytime on your website
* CHATBOT
Start the conversation with automation, increase agent efficiency, triage,
& more
* SOCIAL & REVIEWS
Protect your brand & drive loyalty across social media and review site
* SOCIAL MARKETING
Orchestrate social campaigns that drive business results
* SOCIAL LISTENING
Understand social trends from customers, the market, and competitors
* EXPERIENCES
Find, curate, and share the best social media content
* Solutions
BY USE CASE
* CALL DEFLECTION
Deflect inquiries to messaging channels and self-service communities
* CONVERSATIONAL AI
Automate conversations with our intuitive drag-and-drop platform
* AI-ENHANCED AGENTS
Supercharge agents with AI tools & intuitive workflows
* CUSTOMER JOURNEY OPTIMIZATION
Optimize customer experiences by really listening across all your channels
* GROWTH COMMUNITIES
Build brand awareness with a user-generated knowledge hub
* CONVERSATIONAL MARKETING
Drive higher conversion rates and more revenue
BY INDUSTRY
* FINANCIAL SERVICES & INSURANCE
Secure solutions to keep customer information safe
* TELECOMMUNICATIONS
Cutting-edge tech to innovate and inform your customers
* TECHNOLOGY & SOFTWARE
Deep insights to keep a pulse on customer demands
* TRAVEL & HOSPITALITY
Real-time capabilities to stay connected with consumers
* RETAIL & DISTRIBUTION
An integrated platform to nurture the customer journey
* Services
* STRATEGIC SERVICES
Our in-house experts in social media and community management for Khoros
customers
* PROFESSIONAL SERVICES
More than onboarding and implementation, this is where our partnership
begins
* PARTNERS
Data integrations for better customer experience
* PRODUCT COACHING
Increase satisfaction and improve product adoption with complimentary
training.
* Resources
* PODCAST
CX Confessions, the definitive podcast for digital CX leaders
* RESOURCE CENTER
Guides, tipsheets, ebooks, on-demand webinars, & more
* CHANNEL INTEGRATIONS
Integrations to connect with your customers, wherever they are
Tech integrations
* DEVELOPER INFORMATION
Technical overviews and links to developer documentation
* UPCOMING EVENTS
Join us for live webinars and other events, like Khoros Engage
* BLOG
Insights, tips, news, and more from our team to yours
* CUSTOMER STORIES
Case studies with successful customers to see how they did it
* Community
* ATLAS COMMUNITY
Connect with 70K+ customer engagement professionals
* TITANS OF CUSTOMER ENGAGEMENT
A customer experience podcast with Khoros Customers
* SOCIAL MEDIA ACCOUNTS
Check out our social content and follow us on every major platform
* Company
* ABOUT KHOROS
20+ years experience, built from Spredfast and Lithium
* LEADERSHIP
Meet the team that leads the team
* NEWSROOM
Press releases and other announcements
* CAREERS
We’re hiring — come build the future of customer experience
* CONTACT US
Need anything? We’re here for you
* SOCIAL RESPONSIBILITY
Our commitment to do more and do better
* Support
* Sign in
* Get a Demo
Search: Search
English (US/UK)
* English (US/UK)
* Français
* Deutsch
* English (Australia)
* English (New Zealand)
*
* English (US/UK)
* English (US/UK)
* Français
* Deutsch
* English (Australia)
* English (New Zealand)
* Support
* Sign in
* Get a Demo
* Platform
PLATFORM
* CUSTOMER ENGAGEMENT PLATFORM
Digital-first, omnichannel platform built for enterprises
* CONTACT CENTERS
Agent efficiency, automation, and operational insights
* COMMUNITY ENGAGEMENT
Self-service support, education, and collaboration
* SOCIAL MEDIA MANAGEMENT
Content management, publishing, and governance
* CX INSIGHTS
A unified, actionable view for world-class CX
PRODUCTS
* BRAND COMMUNITIES
Create a space for customers to get answers, connect with peers, and share
new ideas
* MESSAGING
Connect with customers on SMS, Messenger, WhatsApp, & more
* MODERN CHAT
Chat with customers in real-time or anytime on your website
* CHATBOT
Start the conversation with automation, increase agent efficiency, triage,
& more
* SOCIAL & REVIEWS
Protect your brand & drive loyalty across social media and review site
* SOCIAL MARKETING
Orchestrate social campaigns that drive business results
* SOCIAL LISTENING
Understand social trends from customers, the market, and competitors
* EXPERIENCES
Find, curate, and share the best social media content
* Solutions
BY USE CASE
* CALL DEFLECTION
Deflect inquiries to messaging channels and self-service communities
* CONVERSATIONAL AI
Automate conversations with our intuitive drag-and-drop platform
* AI-ENHANCED AGENTS
Supercharge agents with AI tools & intuitive workflows
* CUSTOMER JOURNEY OPTIMIZATION
Optimize customer experiences by really listening across all your channels
* GROWTH COMMUNITIES
Build brand awareness with a user-generated knowledge hub
* CONVERSATIONAL MARKETING
Drive higher conversion rates and more revenue
BY INDUSTRY
* FINANCIAL SERVICES & INSURANCE
Secure solutions to keep customer information safe
* TELECOMMUNICATIONS
Cutting-edge tech to innovate and inform your customers
* TECHNOLOGY & SOFTWARE
Deep insights to keep a pulse on customer demands
* TRAVEL & HOSPITALITY
Real-time capabilities to stay connected with consumers
* RETAIL & DISTRIBUTION
An integrated platform to nurture the customer journey
Download report
* Services
* STRATEGIC SERVICES
Our in-house experts in social media and community management for Khoros
customers
* PROFESSIONAL SERVICES
More than onboarding and implementation, this is where our partnership
begins
* PARTNERS
Data integrations for better customer experience
* PRODUCT COACHING
Increase satisfaction and improve product adoption with complimentary
training.
Read now
* Resources
* PODCAST
CX Confessions, the definitive podcast for digital CX leaders
* RESOURCE CENTER
Guides, tipsheets, ebooks, on-demand webinars, & more
* CHANNEL INTEGRATIONS
Integrations to connect with your customers, wherever they are
Tech integrations
* DEVELOPER INFORMATION
Technical overviews and links to developer documentation
* UPCOMING EVENTS
Join us for live webinars and other events, like Khoros Engage
* BLOG
Insights, tips, news, and more from our team to yours
* CUSTOMER STORIES
Case studies with successful customers to see how they did it
Download report
* Community
* ATLAS COMMUNITY
Connect with 70K+ customer engagement professionals
* TITANS OF CUSTOMER ENGAGEMENT
A customer experience podcast with Khoros Customers
* SOCIAL MEDIA ACCOUNTS
Check out our social content and follow us on every major platform
Download report
* Company
* ABOUT KHOROS
20+ years experience, built from Spredfast and Lithium
* LEADERSHIP
Meet the team that leads the team
* NEWSROOM
Press releases and other announcements
* CAREERS
We’re hiring — come build the future of customer experience
* CONTACT US
Need anything? We’re here for you
* SOCIAL RESPONSIBILITY
Our commitment to do more and do better
Work at Khoros
CUSTOMER ENGAGEMENT.
SIMPLY DONE.
You spend too much money on bad CX.
Give customers and teams the easy digital experiences they deserve.
Watch our video
MEET THE KHOROS PLATFORM
Khoros delivers efficient and effective omnichannel engagement the right way.
Our unified platform eliminates an expensive patchwork of tools to empower
contact center leaders and marketers, identify opportunities to improve CX, and
more.
Social Media
* Contact Center
* Social Media
* Community
* CX Insights
* Contact Center
* Social Media
* Community
* CX Insights
* ENGAGE CONTACT CENTER AGENTS AND CUSTOMERS IN EVERY CHANNEL
One AI-powered agent desktop for voice and digital to deliver seamless
customer experiences.
30%
proven increase in agent efficiency.
More on ROI
54 point NPS improvement after switching from email to messaging.
Learn more
* SUPERCHARGE SOCIAL MEDIA MANAGEMENT
Unified social listening, planning, and publishing to fuel enterprise value.
40%
reductions in time spent managing social media campaigns.
More on ROI
GM achieved an 80% active adoption rate worldwide.
Learn how
* GROW TRUST, BUILD BRAND ADVOCACY, AND DEFLECT SUPPORT VOLUME
Brand communities to foster genuine peer-to-peer interaction and
self-service.
578%
ROI in three years with Khoros.
More on ROI
Cisco realized ~$54.2M in case deflection savings.
Learn how
* GAIN POWERFUL CUSTOMER INSIGHTS ACROSS EVERY TOUCHPOINT
Conversational data analysis and industry-leading AI to improve customer
experience.
Doordash turned to Khoros to reduce costs and understand customer needs.
Learn how
TRUSTED BRANDS TRUST THE KHOROS PLATFORM
Read our customer stories
THE PROOF IS IN THE PEOPLE
There are many customer engagement platforms on the market — but we’re not just
selling software. We’re the undisputed leader in partnering with customers to
build better customer engagement.
Learn more about our Strategic Services
> Khoros simple and effective agent platform provides us with the flexibility to
> allow new agents to hit the ground running and permits our support team to
> shift focus quickly in real-time from queue to queue to best manage our
> volume. Our overall complaint resolution has increased by approx. 21% from
> last year.
— Sr Manager, Performance
> Through social listening and daily moderation in partnership with the Khoros
> team, we created the brand’s persona and an engagement strategy to bring
> Target's personality to life. Within the first year, the Target Twitter
> account saw a 57% increase in total engagements. The most engaged content of
> the year received over 149K total engagements and successfully tapped into the
> Target experience while staying true to the Twitter culture. For this work, we
> received a Shorty Award for overall Twitter presence.
— Sr. Marketing Manager, Social Content Strategy
> Khoros [platform] provided the solution we needed. Where our legacy solution
> previously limited us in our ability to unite disparate community sites, deep
> dive into granular analytics, streamline moderation, enable single sign-on,
> organize content, and quickly and continuously make platform improvements
> based on user feedback, Khoros enables us to do all this and more. Although
> there are several other reasons for us choosing Khoros, a final reason to
> mention is the strategic guidance and recommendations the Khoros team can
> provide based on their experience in enterprise communities for nearly 20
> years.
— Lead, Google Cloud Customer Community
> Khoros' technology helped Zoom focus on delivering a happy experience for our
> customers, especially when it came to providing a support platform for
> collaboration and helpful solutions. Our Zoom Community's metrics were
> staggering and a testament to Khoros’ impact. Not only did it garner over 130K
> registered users, but it pulled in over 8.6M page views and 3.9M unique
> visitors! Content contribution was equally impressive — clocking in at 45K
> posts and over 2K accepted solutions.
— Senior Manager, Global Community
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THE BEST IN THE BIZ. EVERY YEAR.
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LET US SHOW YOU WHAT KHOROS CAN DO
Request a demo
Logo
The award-winning Khoros platform helps brands harness the power of human
connection across every digital interaction to stay all-ways connected.
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* Facebook
* Instagram
* Twitter
* TikTok
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Work Email Address:
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Khoros via email and/or phone. I understand and agree to the Khoros Privacy
Notice and Terms of Use.
PLATFORM
* Khoros Platform
* Contact Center
* Communities
* Social Media Management
* CX Insights
SERVICES
* Strategic Services
* Professional Services
* Partners
RESOURCES
* Resource Center
* Blog
* Customer Stories
* Channel Integrations
* Tech Integrations
INDUSTRIES
* Technology & Software
* Financial Services
* Telecommunications
* Retail & Distribution
* Travel & Hospitality
COMPANY
* About Khoros
* Leadership
* Newsroom
* Careers
* Events
* Social Responsibility
CONNECT
* Get a Demo
* Contact Us
* Email Us
* Atlas Community
* © Khoros, LLC
* Privacy
* Security
* Disclaimer
* Legal & Compliance
* Terms of Use
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