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Submitted URL: http://medallia.com/
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Submission: On August 01 via manual from IN — Scanned from CA
Effective URL: https://www.medallia.com/
Submission: On August 01 via manual from IN — Scanned from CA
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Why Medallia Why Medallia Learn how partnering with us can transform your business — for both customers and employees. Success Stories See results from brands like yours Enterprise-Grade Platform Explore all features and benefits World-Class Service Get support for crucial operations AI Leadership Follow our AI experience innovations Global Impact Improve the world beyond your own Partner Network Access approved, localized expertise Platform Medallia Platform Explore how experiences come together in one powerful platform. Comprehensive Feedback Capture Collect every signal for more meaningful data Administration Run complex, global programs with self-service Role-Based Reporting Close the loop and drive action quickly AI & Analytics Uncover essential insights from every interaction Integrations Easily share data across systems and teams Pricing Expand your program with flexible pricing Enterprise-Grade Security Keep your business data safe and compliant Solutions Customer Experience End-to-end customer experience management and orchestration Overview Customer Experience Management Digital Experience Experience Orchestration Personalized Messaging Employee Experience Employee listening and activation solutions Overview Employee Listening Employee Activation Ideas Contact Center Improve agent engagement and optimize service quality Overview Conversation Intelligence Agent Coaching Quality Management Intelligent Callback Market Research Expert research strategy, design, analytics, and deliverables Overview Agile Research Consumer Intelligence Video Research Research Strategy & Services Industries Automotive Financial Services Healthcare Insurance Life Sciences Manufacturing Public Sector Retail Restaurants Technology & Services Telco & Media Travel & Hospitality Utilities Resources Discover Get guidance from leading experience professionals across a variety of mediums. Blog Newsroom Customer Stories Event Calendar Careers Medallia Xchange Learn Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn. Training & Certification Medallia User Group Experience Now Experience 101 Resource Library Partners Support Our team is ready to support you with knowledge, help, and new enhancements. Knowledge Center Experts on Demand Contact Support EXP Now Medallia's On-Demand Streaming Network Watch now Request a demo English (US) * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 Why Medallia Why Medallia Learn how partnering with us can transform your business — for both customers and employees. Success Stories See results from brands like yours World-Class Service Get support for crucial operations Enterprise-Grade Platform Explore all features and benefits Global Impact Improve the world beyond your own AI Leadership Follow our AI experience innovations Partner Network Access approved, localized expertise Platform Medallia Platform Explore how experiences come together in one powerful platform. Comprehensive Feedback Capture Collect every signal for more meaningful data Administration Run complex, global programs with self-service Role-Based Reporting Close the loop and drive action quickly AI & Analytics Uncover essential insights from every interaction Integrations Easily share data across systems and teams Pricing Expand your program with flexible pricing Enterprise-Grade Security Keep your business data safe and compliant Solutions Customer Experience End-to-end customer experience management and orchestration Customer Experience Management Tracking & measurement to improve customer loyalty Digital Experience Capture & scoring for digital journeys Experience Orchestration Individualized customer journeys at scale Personalized Messaging AI-driven two-way messaging Employee Experience Employee listening and activation solutions Employee Listening Candidate to exit experience feedback Employee Activation Real-time feedback tied to stakeholder action Ideas Fast problem-solving through crowdsourcing Contact Center Improve agent engagement and optimize service quality Conversation Intelligence Automated insights from every conversation Agent Coaching Frontline-specific coaching Quality Management QM and assurance optimization Intelligent Callback Virtual hold and scheduling technology Market Research Expert research strategy, design, analytics, and deliverables Agile Research Pre-built surveys for quick insights Consumer Intelligence Competitive insights for retail & restaurants Video Research Online focus groups and panel studies Research Strategy & Services In-house experts for customized research Industries Industries Explore our best-in-class experience management solutions for your industry Automotive Financial Services Healthcare Insurance Life Sciences Manufacturing Public Sector Restaurants Retail Technology & Services Telecom & Media Travel & Hospitality Utilities Resources Discover Get guidance from leading experience professionals across a variety of mediums. Blog Newsroom Customer Stories Event Calendar Careers Medallia Xchange Learn Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn. Training & Certification Medallia User Group Experience Now Experience 101 Resource Library Partners Support Our team is ready to support you with knowledge, help, and new enhancements. Knowledge Center Experts on Demand Contact Support EXP Now Medallia's On-Demand Streaming Network Watch now EN * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 * 한국어 Request a demo UNIQUELY THEIRS Tailor each journey to the specific wants and needs of individuals through intelligent personalization tools and automations See how it works DISCOVER YOUR PATH TO MORE PERSONALIZED CX Take the Quiz THE BEST BRANDS IN THE WORLD USE MEDALLIA. When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how All Customer Stories More signals. One customer truth. Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, and digital behavior which is now mission critical. Learn More AI sees what you’d otherwise miss. Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior. Learn More Mobilize employees in the moment. Not after. Influence experiences as they happen. Get insights to the right people in your organization in real time. INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY. Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences. See Integrations READY TO GET STARTED? Get a demo English (US) * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 * 한국어 EXPERIENCE 101 * Experience 101 Hub * Net Promoter Score * Voice of the Customer * CEM Software * Customer Experience Management * Customer Retention PLATFORM * Text Analytics * Admin Suite * Ask Now * Medallia CX ROI Calculator * Mobile * Pricing COMPANY * About Medallia * Customers * Services * Events & Virtual Experiences * Newsroom * Contact Us RESOURCES * Developer Portal * Documentation * Blog * Medallia Leadership Team * Partners * Data Protection * Careers Copyright © 2024. Medallia Inc. All rights reserved. Terms of Use Privacy Policy Security Préférences de cookies © Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners. Le site utilise des cookies et autres technologies qui y sont associées, comme décrit dans notre politique de confidentialité, afin de permettre notamment le fonctionnement du site, d'analyser les données, d'améliorer l'expérience utilisateur, ou de diffuser de la publicité. Vous pouvez choisir de consentir à l'utilisation de ces technologies, ou configurer vos propres préférences. Gérer les paramètres Accepter Refuser tout Feedback