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Effective URL: https://www.empathia.com/crisis-management-services/
Submission: On January 26 via manual from US — Scanned from DE
Effective URL: https://www.empathia.com/crisis-management-services/
Submission: On January 26 via manual from US — Scanned from DE
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Skip to content Global Employee Assistance Programs, Student Support Programs and Crisis Management Services * Providers Providers Facebook page opens in new windowYouTube page opens in new windowLinkedin page opens in new window Facebook page opens in new windowYouTube page opens in new windowLinkedin page opens in new window Empathia Good for people. Good for business * Services * Employee Assistance Programs * Student Support Programs * Crisis Management Services * Global Service Delivery * Expanded Program Offerings * Industries * Healthcare * Education * Transportation * Manufacturing * Other Industries * Approach * Impact Response Model * Black Swan Advisory Council * Our Team * Resources * Contact * Providers Providers * Services * Employee Assistance Programs * Student Support Programs * Crisis Management Services * Global Service Delivery * Expanded Program Offerings * Industries * Healthcare * Education * Transportation * Manufacturing * Other Industries * Approach * Impact Response Model * Black Swan Advisory Council * Our Team * Resources * Contact Global Employee Assistance Programs, Student Support Programs and Crisis Management Services Global Employee Assistance Programs, Student Support Programs and Crisis Management Services * Providers Providers Facebook page opens in new windowYouTube page opens in new windowLinkedin page opens in new window Crisis Management Services by Empathia * INCIDENT RESPONSE CONTACT CENTER * VICTIM & FAMILY ASSISTANCE * INFORMATION MANAGEMENT TOOL * CRITICAL INCIDENT RESPONSE * INCIDENT RESPONSE CONTACT CENTER * VICTIM & FAMILY ASSISTANCE * INFORMATION MANAGEMENT TOOL * CRITICAL INCIDENT RESPONSE LOW PROBABILITY, HIGH IMPACT CRISIS MANAGEMENT CRISIS MANAGEMENT SERVICES Individuals. Organizations. Communities. Despite their best efforts, few are fully equipped to deal with the unforeseen and unimaginable. But we are. The Black Swan Solutions team has partnered with organizations in responding to and recovering from all types of critical incidents, including: * Mass fatality incidents * Active shooter situations * Natural disasters * Aviation accidents * Terrorist acts * Explosions * And more Our Black Swan Solutions team stands ready to handle the influx of critical information, so you can focus on your organization and your employees. We think on our feet when you are knocked off of yours. WHAT IS A BLACK SWAN? A low probability, high impact event. Haiti Earthquake. Fukushima nuclear disaster. 9/11. Years ago, these events seemed farther apart and further removed from our world. Human-made crises and natural disasters are becoming more frequent and severe. The lesson? What were once low probability events can now upend our lives without warning. At Empathia, we are ready to respond at a moment’s notice with competence and compassion, because the probability isn’t as low as it once was. Request a Quote HIGH EXPECTATIONS IN THE FACE OF THE UNEXPECTED BLACK SWAN SOLUTIONS In a crisis, one thing matters most – people. Black Swan Solutions, the crisis management services by Empathia, helps organizations respond to and recover from crises impacting large groups of people. Our team supplements and enhances your internal resources by providing: * Dedicated, scalable, 24/7 contact center staffed by trained crisis counselors * Experienced consultation and training * Global network of responders * Critical incident response and management * Accounting for employees and other stakeholders * Information management tool * Professional on-site support * Organizational and management consultation * Victim and family assistance Our work is not easy, but it is vital. It requires competence and compassion in addressing the complexities and tragedies of natural catastrophes and human-caused disasters. INDUSTRY SPECIALIZATIONS All organizations are at risk for crises, but some are more vulnerable than others. Whether you must comply with federally-mandated disaster preparedness protocols or want to be better prepared for managing a large-scale crisis, our team specializes in unique solutions for: Healthcare Organizations Educational Institutions Transportation Industry Manufacturing Organizations Other Industries Learn how our readiness, response and recovery services can prepare your organization in the event of a crisis. GLOBAL SERVICE DELIVERY Designing and administering EAP and crisis management services at a global level is complex and dynamic. You need centralized tools to plan and deploy, coupled with responsive and measurably effective services that are delivered in culturally relevant ways. Empathia’s global services are delivered across six continents worldwide. Protect and care for your team ... no matter where they are located. Learn More OUR KEY CRISIS RESPONSE SERVICE OFFERINGS REPUTATION MANAGEMENT THROUGH RESPONSIVE ACTION INCIDENT RESPONSE CONTACT CENTER In the uncertain times of a crisis, we ensure your organization has the infrastructure to manage your people, information and reputation. Our stand-ready call center activates within 60 minutes or less, while our team of crisis response professionals organize and implement critical response mechanisms from our Emergency Operations Center. Read More INFORMATION MANAGEMENT TOOL Our proprietary Disaster Information Management System (DIMS®) is an integrated application for managing high volumes of people-centric information. It combines incident management software, automatic notifications and robust databases to help communicate critical information to impacted people, families and responders during a crisis. Read More VICTIM & FAMILY ASSISTANCE Our victim and family assistance services are designed to provide your team and customers with the support they need during a crisis event. Our team handles all logistical coordination involved with establishing and organizing an on-site Family Assistance Center and pairing specialists 1:1 with victims and their families. Read More CRITICAL INCIDENT RESPONSE Offering on-site support for your organization, our team of crisis response professionals helps your organization and employees in coping with critical events. Individual and group debriefings, management consultation and educational presentations help workforces transition to the “new normal” post-crisis. Read More Prepare. Respond. Recover. Ready Your Organization with Black Swan Solutions. Request a Quote IMPACT RESPONSE MODEL BY EMPATHIA BRINGING COMPETENCE, COMPASSION & COMMITMENT TO THOSE WE SERVE IMPACT From individual or small-scale events to large-scale crises that impact an entire community, we have your back. RESPONSE Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe. SUPPORT Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges facing your workforce and organization. Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities. Should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response from Black Swan Solutions. Layer on our EAP services from LifeMatters and our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support. At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms offer assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need. Learn More Joanne Dermady – EAP Clinical Manager Wegmans EAP “I have been blown away with Empathia and how all of them have worked so well with us.” Services User Senior Care “The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.” Emmett Fuller – Affiliate Provider Marietta, GA “I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.” HR Assistant Midwest Company “Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.” Services User Senior Care “My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.” HR Manager Pennsylvania-based Distribution Company “We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.” HR Manager Mid-size Insurance Company “Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.” EEO/Affirmative Action Representative RoadSafe Traffic Systems, Inc. “Empathia has done a fine job in providing monthly materials and on-demand on-site help.” Cindy Haynes – HR Operations Manager Greenlee Textron “It is rare that I work with a vendor who is so on top of everything.” Benefits Specialist Mid-size Retail Organization “We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!” Marc Norberg – Asst. to the General President A North American Transportation Union “Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!” Human Resources Director Social Services “Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.” Benefits Specialist Mid-size Retail Organization “The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.” Monica Baker – Senior VP Marketing/Human Resources PyraMax Bank “Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.” Marketing Associate Mid-size Electronic Company “I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!” Dixie Kansala – Benefits Coordinator Sheridan Memorial Hospital “Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.” HR Manager Mid-size Manufacturing Company “Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.” HR Director Large Ohio-based Distribution Company “Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.” Joanne Dermady – EAP Clinical Manager Wegmans EAP “I have been blown away with Empathia and how all of them have worked so well with us.” Services User Senior Care “The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.” Emmett Fuller – Affiliate Provider Marietta, GA “I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.” HR Assistant Midwest Company “Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.” Services User Senior Care “My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.” HR Manager Pennsylvania-based Distribution Company “We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.” HR Manager Mid-size Insurance Company “Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.” EEO/Affirmative Action Representative RoadSafe Traffic Systems, Inc. “Empathia has done a fine job in providing monthly materials and on-demand on-site help.” Cindy Haynes – HR Operations Manager Greenlee Textron “It is rare that I work with a vendor who is so on top of everything.” Benefits Specialist Mid-size Retail Organization “We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!” Marc Norberg – Asst. to the General President A North American Transportation Union “Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!” Human Resources Director Social Services “Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.” Benefits Specialist Mid-size Retail Organization “The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.” Monica Baker – Senior VP Marketing/Human Resources PyraMax Bank “Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.” Marketing Associate Mid-size Electronic Company “I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!” Dixie Kansala – Benefits Coordinator Sheridan Memorial Hospital “Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.” HR Manager Mid-size Manufacturing Company “Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.” HR Director Large Ohio-based Distribution Company “Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.” Joanne Dermady – EAP Clinical Manager Wegmans EAP “I have been blown away with Empathia and how all of them have worked so well with us.” Services User Senior Care “The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.” Emmett Fuller – Affiliate Provider Marietta, GA “I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.” HR Assistant Midwest Company “Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.” Services User Senior Care “My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.” HR Manager Pennsylvania-based Distribution Company “We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.” HR Manager Mid-size Insurance Company “Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.” EEO/Affirmative Action Representative RoadSafe Traffic Systems, Inc. “Empathia has done a fine job in providing monthly materials and on-demand on-site help.” Cindy Haynes – HR Operations Manager Greenlee Textron “It is rare that I work with a vendor who is so on top of everything.” Benefits Specialist Mid-size Retail Organization “We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!” Marc Norberg – Asst. to the General President A North American Transportation Union “Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!” Human Resources Director Social Services “Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.” Benefits Specialist Mid-size Retail Organization “The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.” Monica Baker – Senior VP Marketing/Human Resources PyraMax Bank “Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.” Marketing Associate Mid-size Electronic Company “I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!” Dixie Kansala – Benefits Coordinator Sheridan Memorial Hospital “Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.” HR Manager Mid-size Manufacturing Company “Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.” HR Director Large Ohio-based Distribution Company “Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.” Joanne Dermady – EAP Clinical Manager Wegmans EAP “I have been blown away with Empathia and how all of them have worked so well with us.” Services User Senior Care “The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.” Emmett Fuller – Affiliate Provider Marietta, GA “I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.” HR Assistant Midwest Company “Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.” Services User Senior Care “My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.” HR Manager Pennsylvania-based Distribution Company “We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.” HR Manager Mid-size Insurance Company “Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.” EEO/Affirmative Action Representative RoadSafe Traffic Systems, Inc. “Empathia has done a fine job in providing monthly materials and on-demand on-site help.” Cindy Haynes – HR Operations Manager Greenlee Textron “It is rare that I work with a vendor who is so on top of everything.” Benefits Specialist Mid-size Retail Organization “We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!” Marc Norberg – Asst. to the General President A North American Transportation Union “Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!” Karen Wolf – Human Resources Manager A Midwest Manufacturing Company “I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!” Human Resources Director Social Services “Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.” Benefits Specialist Mid-size Retail Organization “The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.” Monica Baker – Senior VP Marketing/Human Resources PyraMax Bank “Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.” Marketing Associate Mid-size Electronic Company “I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!” Dixie Kansala – Benefits Coordinator Sheridan Memorial Hospital “Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.” HR Manager Mid-size Manufacturing Company “Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.” HR Director Large Ohio-based Distribution Company “Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.” Empathia, Inc. N17 W24100 Riverwood Dr., Suite 300 Waukesha, WI 53188 Empathia Pacific, Inc. 5234 Chesebro Rd., Suite 201 Agoura Hills, CA 91301 P: 866.332.9595 E: online@empathia.com Services Employee Assistance Programs Student Support Programs Crisis Management Services Global Service Delivery Expanded Program Offerings FacebookYouTubeLinkedin Our Approach Impact Response Model Our Team Resources Contact © 2023 Empathia, Inc. All rights reserved. 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