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 * Platform
   
   WHY SUCCESSKPI
   
   SuccessKPI is an award-winning cloud-native insight and action platform that
   seamlessly integrates AI and automation to transform customer experiences.
   
   See More
   
   The Platform
   
    * Contact Center Insights
    * Speech & Text Analytics
    * Quality Monitoring
    * Agent Empower
    * Workforce Management
    * Playbook Builder™
   
    * Security & Compliance
   
   Pricing
 * Solutions
   
   ALL-IN-ONE INSIGHT AND ACTION PLATFORM
   
   Instantly unlock data, discover insights, empower agents, and enable action
   with an all-in-one on-demand platform.
   
   3-Minute Tour
   
   By Industry
   
    * Government
    * Financial Services
    * Retail & Ecommerce
    * Healthcare
    * Travel & Hospitality
    * Software & Technology
    * BPO Contact Centers

 * Partners
 * Customers
 * Company
   
   ABOUT US
   
   A revolutionary insight & action platform that uses AI, analytics, and
   automation to remove obstacles contact centers face in providing a great
   customer experience.
   
   Meet SuccessKPI
   
   Company
   
    * About Us
    * Trust & Security
    * Newsroom
   
    * Careers
   
   Contact us
 * Resources
   
   UNLOCKING CLOUD CONTACT CENTER SUCCESS
   
   Conducted by Forrester Consulting on behalf of SuccessKPI, the commissioned
   study “The Frustrating Journey to Cloud Contact Center Success” reveals the
   key to cloud success.
   
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   Resource Center
   
    * Articles & Guides
    * Webinars & Events
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HOME V2




CONTACT CENTER INTELLIGENCE MADE SIMPLE



Contact center leaders often struggle to find insights that increase customer
satisfaction and revenue. There is a better way. Unlock CX intelligence that
works out-of-the-box.



See a 3-Minute Video




THE ALL-IN-ONE CX WORKBENCH

Your Solution for Streamlining Customer Experiences.

BUSINESS INTELLIGENCE

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SPEECH & TEXT ANALYTICS

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REAL-TIME AGENT ASSIST

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QUALITY MONITORING

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WORKFORCE MANAGEMENT

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Get demo

10%

Automation

25%

Agent churn

10%

Transfers

10%

NPS


PUT TRUSTED AI TO WORK

SuccessKPIs patented Playbook Builder™ brings powerful AI to life in the most
flexible and robust action platform available for contact centers.

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ENTERPRISE PERFORMANCE AT ANY SCALE

RELIABLE

100% Uptime

COMPLIANT

Third party certified SOCII, HIPAA, PCI compliant

SPEED

Setup in minutes

SCALE

100, 1,000 or 10,000+ agents

×



SEE HOW BANNER HEALTH LEVERAGED BUSINESS INTELLIGENCE AND AI TO ACHIEVE…




STATE COLLECTION SERVICE GAINS CRITICAL VISIBILITY INTO THE BUSINESS

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MAXIMUS SAVES 30% QM COSTS FOR CDC

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GRUPO MULTI DELIVERS PERSONALIZED EXPERIENCE AT SCALE

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GLOBAL CONTACT CENTER PARTNERS


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OUR SPEAKERS




SuccessKPI is a revoltionary insight & action platform that uses AI, analytics,
and automation to remove the obstacles that contact center agents, managers, and
executives face in providing a great customer experience.

+1 866 676-0445

+1 866 676-0445

sales@successkpi.com

sales@successkpi.com


COMPANY

 * About Us
 * Why SuccessKPI
 * Trust & Security
 * Careers
 * Partnerships
 * Newsroom
 * Contact Us


PRODUCT

 * Contact Center Insights
 * Speech & Text Analytics
 * Quality Monitoring
 * Agent Empower
 * Workforce Management
 * Playbook Builder™️
 * Pricing

© SuccessKPI 2023

Fairfax County, Virginia, USA

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SuccessKPI Named a WFO “Leader” in Frost Radar™
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SuccessKPI is a WFO Market Leader
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