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Submitted URL: http://help.myollie.com/
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Effective URL: https://www.myollie.com/faqs/
Submission: On November 15 via api from US — Scanned from DE
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Get 50% OFF your starter box! Try now! Get 50% OFF your starter box! Try now! Skip to Content burger menu Ollie Home How It WorksMeal PlansHealth ScreeningsOur Products FAQReviewsBlog Get started Login FREQUENTLY ASKED QUESTIONS GET THE ANSWERS TO YOUR QUESTIONS FREQUENTLY ASKED QUESTIONS OUR FOOD * Do Ollie's recipes meet AAFCO standards? * What is the Pork W/Apples recipe? * Have questions about your Pup's stool while transitioning? * Can I freeze the food? And how long will it last? * How should I make the switch/transition to Ollie food? * What ingredients are used in Ollie Salmon & Coconut Jerky Strips? * What ingredients are used in Ollie's dog food? * What steps are taken to ensure your food is safe? * See more YOUR SUBSCRIPTION * Where do I see my Order History? * Can I order Ollie without subscribing? * When am I charged for each order? * How do I increase or decrease how much food I am getting? * How do I add another dog to my account? * How do I cancel my subscription? (Turn off auto-renew) * How does the subscription work? * How do I change my pet profile? * See more CREATING YOUR PLAN * How do you tailor the recipe to my dog? * How much does Ollie cost? * Can I choose more than one recipe? * What's included in my starter box? * Can I mix a Baked and Fresh plan? * Do I need to transition my pup to baked if I have already been on Ollie? * How do I add the Jerky Strips to my pup’s boxes? SHIPPING AND DELIVERY * How long will the food stay fresh after it's delivered? * Can I recycle the packaging? * When is the food shipped? * What if I need to make changes to my delivery? * What if I am traveling? * What if I'm not home when Ollie is delivered? * Where do you ship? * How do I change my shipping address? OLLIE HEALTH | DIGESTION SCREENINGS * What is the Ollie Digestion Screening? * Stool Results -What does Right on Track mean? * What does “Looks good” mean? * Stool Results - What does Slow Down mean? * What does Needs help mean? * Stool Results - What does Seek Veterinary Care mean? * When should I upload photos in the transition process? * What happens to the photo after it’s uploaded, and what are the results? * See more OLLIE HEALTH | DENTAL SCREENING * What is the Ollie Dental Screening? * How does the Dental Screening work? * When should I upload Dental photos: * What happens to the dental photo after it’s uploaded? * How long will it take to receive my Dental Screening result? * Who can use the Dental Screening? * What are tips for submitting the best dental photo? * What kind of results can I receive? * See more OLLIE HEALTH | WEIGHT SCREENING * What is the Ollie Weight Screening? * How does the Weight Screening work? * When should I do a Weight Screening? * What happens when my Weight Screening photo is submitted? * What kind of results should I expect from my Weight Screening? * Who can use the Weight Screening? * Who is the Ollie Health team? * How long will it take to receive my Weight Screening results? * See more OLLIE HEALTH | SKIN & COAT * What is the Ollie Skin & Coat Screening? * How does the Skin & Coat Screening work? * When should I upload Skin & Coat photos? * What happens to my skin & coat photo after it’s uploaded? * What kind of Skin & Coat results can I receive? * How long will it take to receive Skin & Coat Screening results? * I received an error that the skin & coat photo couldn’t be analyzed. Why could this be? * What are tips for submitting the best skin & coat photo? * See more View All FAQ STILL NEED HELP? CONTACT US. AVAILABLE IN ENGLISH OR ESPAÑOL Email us caninecare@myollie.com Call us 844-88-OLLIE (65543) Live chat with canine support Text us* 844-88-OLLIE (65543) *By texting us, you consent to receive text messages from Ollie at the mobile number you used to text and you are opting-in to receive future messages or a phone call at the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out. SNIFF OUT EXCLUSIVE OFFERS AND HELPFUL NUTRITION INFO FROM THE OLLIE PACK. PRODUCT * * * How It Works * Meal Plans * Fresh Food * Baked Food * Dog Treats * Dog Supplements RESOURCES * * * Blog * Health Screenings * Weight Loss * Picky Eaters * Home Cooking ABOUT * * * Our Story * Our Press * Login * Careers * Promotions * Affiliates * Wholesale Inquiries * Find A Store SUPPORT * Business Hours Mon. - Fri. 9 AM — 8 PM ET Sat. 10 AM — 7 PM ET Sun. CLOSED * Get help in English or Español: * Support Icon Canine Support Center * Email Icon caninecare@myollie.com * Phone icon Call 844-88-OLLIE (65543) * Text/SMS Ollie Canine Care Support Text 844-88-OLLIE (65543)* * Mail icon Press Inquires SOCIAL Instagram icon Opens in new tab Facebook icon Opens in new tab Twitter icon Opens in new tab Tiktok icon Opens in new tab Pinterest icon Opens in new tab Spotify icon Opens in new tab *By texting us, you consent to receive text messages from Ollie at the mobile number you used to text and you are opting-in to receive future messages or a phone call at the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out. If you are using a screen reader and are having problems using this website, please call 1-844-88-OLLIE (65543) for assistance. Privacy PolicyTermsSite MapAccessibility © 2023 Ollie Pets, Inc