asda-grocery.custhelp.com
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Submission: On January 18 via manual from GB — Scanned from GB
Submission: On January 18 via manual from GB — Scanned from GB
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</form>Text Content
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WELCOME TO THE ONLINE GROCERY HELP CENTRE
* Asda.com
* George.com
* Other Asda services
* Asda Money
* Asda Mobile
* Asda Opticians
* Asda Tyres
* ToYou
* Gift Cards
* Pharmacy
Having your groceries delivered? Get your parcels picked up at the same time.
Click here for more details.
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FIND YOUR ANSWER QUICKLY
CHOOSE A BOX TO GET QUICK RESULTS USING YOUR ONLINE ACCOUNT
* GET A REFUND
* Missing item
* Unwanted substitute
* Unhappy with item
* TRACK YOUR ORDER
* Date
* Time
* Status
* CHANGE YOUR DETAILS
* Personal details
* Passwords
* Card details
* CHANGE YOUR ORDER
* Confirm
* Review
* Change
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HOW CAN WE HELP YOU?
Conduct a search
Clear
Submit
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CAN’T FIND WHAT YOU NEED ABOVE?
TAKE A LOOK AT OUR RECOMMENDED TOPICS THAT CAN HELP YOU FIND AN ANSWER QUICKLY
REFUNDS
* How do I get a refund?
* Something is damaged, missing or doesn’t meet my expectations
* Refunds if it’s over 5 days since your delivery or collection
* What if my refund has been cancelled?
* I'm unhappy with the quality of a product that's been delivered
* Security tags
CANCEL OR CHANGE AN ORDER
* How do I cancel an order?
* How do I change my order?
* Can I change the time of my home delivery or collection?
* Re-booking my order
* Can I change my delivery address?
* Why has my order been cancelled?
* How do I copy an order?
* Can I change my order from a delivery to a collection?
TRACKING YOUR ORDER
* Track your order
* What happens if I miss my delivery?
* I have an issue with one of your drivers or colleagues
* How do I access my order details?
* How will you confirm my order?
PAYMENTS
* Charges, authorisations, and payment
* How do I use Asda gift cards?
* Problems taking payments
* I have a payment issue
* How do I use an eVoucher?
* I have more than one charge for my order
* What can I use to pay for my shopping?
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FOR ANYTHING ELSE TAKE A LOOK THROUGH OUR HELP TOPICS
DELIVERY PASSES AND BOOKING SLOTS
* How do I amend my delivery slot?
* How does a Delivery Pass work?
* Delivery Pass payments, renewal, and expiry
* Cancellation and refunding of a Delivery Pass
* How do recurring slots work?
* When do I need to submit a recurring slot order?
* Delivery slot information
MANAGING MY ACCOUNT AND PASSWORDS
* How do I close my account?
* I want to change my card details
* How can I report suspected fraud on my account?
* How do I reset my password?
* How do I change my email or postal address?
* I can't sign in. What should I do?
* Do I have to save my card details?
* How do I manage the details on my account?
EXPRESS DELIVERY
* What do I do if there's a problem?
* What is ASDA Express Delivery
* Why was my order cancelled?
* What if I have unwanted substitutions?
* How your shopping arrives
* I ordered through Uber Eats, Just Eat or Deliveroo
* How do I place an order
* How do I check if this service is available to me?
SUBSTITUTIONS
* Setting substitution preferences for your order
* Unwanted substitutes – what to do
* About substitutions
ABOUT ONLINE GROCERIES
* Website, checkout, and access problems
* How do I check if something is available to order online?
* What is the minimum order amount?
* Information about carrier bags
* Where do you deliver to?
* I want to Click & Collect
* How groceries online works
* How do I set up an Asda account?
* How do I find food allergy advice?
ANYTHING ELSE
* VAT receipts
* Uber Eats, Just Eat and Deliveroo deliveries from Asda
* Technical support - electricals
* Marketing emails
* Volunteer shopping cards
* Age-restricted sales
* Privacy information
Troubleshooting website, checkout, and access problems
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PLEASE CONTACT US IF YOU CAN’T FIND AN ANSWER
groceries
ABOUT ASDA
* Store Locator
* Delivery Pass
* Click & Collect
* Asda Group of Companies
* Privacy Centre
* Ask Asda
* Jobs & Careers
* Returns policy
* Asda Foundation
* Creating Change for Better
* Product recalls
MORE ASDA SITES
* Groceries
* George
* Money
* Mobile
* Tyres
* Photo
* Opticians
* Gift Cards
* Asda Corporate Gift Cards
* Good Living
* toyou
* Insurance
* Breakdown
* Pharmacy
* Facebook
* Twitter
© ASDA 2022
ABOUT ASDA
* Store Locator
* Delivery Pass
* Click & Collect
* Asda Group of Companies
* Privacy Centre
* Ask Asda
* Jobs & Careers
* Returns policy
* Asda Foundation
* Creating Change for Better
* Product recalls
MORE ASDA SITES
* Groceries
* George
* Money
* Mobile
* Tyres
* Photo
* Opticians
* Gift Cards
* Asda Corporate Gift Cards
* Good Living
* toyou
* Insurance
* Breakdown
* Pharmacy
* Facebook
* Twitter
© ASDA 2022