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TELUS International


CUSTOMER SERVICE REPRESENTATIVE (CSR)


HIGHLIGHTS

Hiring in Ladson / North Charleston, South Carolina
Full-time
On-Site


TELUS VALUES:

Join a company that appreciates your energy, drive and enthusiasm just as much
as your skills. The majority of our directors and managers started their careers
as frontline team members. And yes, we offer competitive salaries and benefits.
But even better – it’s our caring culture that defines who we are and why you’ll
want to become part of our family.
TELUS recognizes and embraces the importance of values in our ever-changing
workplace. To be successful, all applicants must demonstrate behaviors that are
reflective of our values:
We passionately put our customers and communities first
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POSITION OVERVIEW:

CSR’s are expected to respond to inbound calls relating to customer service.
Calls will include the full range of customer inquiries (i.e balance inquiries,
transaction reviews, fee and finance charge removal requests, balance transfers,
payment questions and complaints). CSRs represent and protect the brand,
ensuring each Customer connection is professional and accurate. They provide
excellent customer service through active listening and aim to resolve issues on
the first interaction by being proactive, patient, empathetic, and
understanding.


LOCATION OF WORK:

This position will start as working on-site within our contact center located in
Ladson, South Carolina, in accordance with health and safety recommendations
from the local government and our organization. All team members must be able to
work from site, as required for the role. After training, there may be an
opportunity to work from home based on business need, performance, attendance,
and seniority.


REQUIRED EXPERIENCE, SKILLS & COMPETENCIES:

1-2 years of interactive customer service experience providing customer issue
resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and
polite manner
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BENEFITS & PERKS

Medical, Dental, & Vision Insurance
Life Insurance
401K + 5% match
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I'm interested


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