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Privacy Policy
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LAST UPDATED DATE :12 NOV 2021.

In this Privacy Statement, OMANTEL may also be referred to as ”we”, ”us” or ”our
Oman Telecommunications Company (Omantel) is committed to protect the personal
data and strive to maintain the privacy of our subscribers. This Privacy
Statement describes how we may collect, process, store and securely retain and
dispose of your personal data.


THIS PRIVACY STATEMENT EXPLAINS:

 * What kind of personal data we collect
 * How we collect your personal data
 * When and to whom we disclose your personal data
 * Your right to access and correct/update your personal data


DEFINING PERSONAL DATA AND SENSITIVE PERSONAL DATA

Personal data means data about or relating to a natural person who is directly
or indirectly identifiable, having regard to any characteristic, trait,
attribute or any other feature of the identity of such natural person, whether
online or offline, or any combination of such features with any other
information, and shall include any inference drawn from such data for the
purpose of profiling and also such data, which may, reveal, be related to, or
constitute an official identifier such as:

 * Name with contact number, email address and or residence info, personal ID
   document
 * Call details


HOW WE COLLECT YOUR INFORMATION?

 * Online registration form
 * Existing records


PERSONAL DATA COLLECTED BY US

In order for us to provide you with Telecommunication and/or related services
and to operate in an efficient and effective manner, we need to collect relevant
personal data from you (Civil ID etc.). The personal data collected by us may
include (but is not limited to) the following:

 * Demographic information
 * Biometric information
 * Clickstream data when you visit any of our websites (for example the pages
   you access and the services you browsed, IP Address, the date and time of
   visit)
 * Recordings of calls placed by you to our help desk for our service
   enhancement and improvement
 * The documents downloaded and the previous Internet address from which you
   linked directly to the site


WHEN AND HOW WE COLLECT YOUR PERSONAL DATA?

We may collect personal data and sensitive personal data directly from following
mediums:

 * Retail Stores
 * Website
 * Application
 * Recordings of calls placed by you to our help desk for our service
   enhancement and improvement
 * The documents downloaded and the previous Internet address from which you
   linked directly to the site

Other than personal data obtained from you directly (as detailed above), we may
also obtain your personal data from external partners we deal with or are
connected with, and from such other sources where you have given your consent
for the disclosure of information relating to you, and/or where otherwise
lawfully permitted or required.


HOW WE USE YOUR PERSONAL DATA?

The information that we collect from you is held and used in accordance with
applicable laws and regulations in Oman. It may be used to verify your identity
before providing services including to :

 * Verify your identity before providing services
 * Contact you/respond to you regarding matters relevant to the underlying
   services
 * Generate bills and statements of use
 * Data Analytics that help us get valuable insights to enhance customer
   experience as well as improve upon service delivery
 * keep you informed about our latest products, services and offers and that of
   our carefully selected third party partners. However, you may refuse to
   receive such messages from us at any time by following the steps identified
   in such messages
 * Provide such additional services or products for instance, services that use
   geographic location to inform you about changes to the service or product via
   messages and alerts
 * Administer rewards and loyalty programs
 * Respond to any network, services, or product related queries
 * Carry out any activity in connection with a legal, governmental, or
   regulatory requirement on us or in connection with legal proceedings, crime
   or fraud prevention, detection or prosecution
 * Be included in a telephone or similar directory or directory enquiry service
   provided or operated by us or by a third party (subject to your preference
   that you may have indicated to us in writing)
 * Develop innovative and customized products and services by carrying out
   research and statistical analysis of customer use of our network, products
   and services on an anonymous or personalized basis
 * Provide, maintain and improve our services
 * Settling accounts with those who provide related services to us
 * Action legal, governmental, or regulatory requirements
 * Conduct personnel training, quality control, network monitoring, testing and
   maintenance of computer and other systems


DISCLOSURE OF YOUR PERSONAL DATA

As part of providing you with Telecommunication subscription related services
and the management and/or operation of the same, we may be required or need to
disclose information about you to the following internal/external
partners/interested parties:

 * Law enforcement agencies
 * Government agencies
 * Companies and/or organizations that assist us in processing and/or otherwise
   fulfilling transactions and providing you with Telecommunication subscription
   related services that you have requested
 * Other parties in respect of whom you have given your explicit consent


DISPOSAL OF YOUR PERSONAL DATA AND SENSITIVE PERSONAL DATA

We will retain your personal data for as long as necessary to provide the
Telecommunication subscription and/or related services, or for other essential
purposes such as to handle or respond to any complaints, queries, requests to
exercise your rights or concerns relating to the telecommunication subscription
and/or related services. Your personal data may also be retained so that we can
continue to improve your experience with us and to ensure that you receive
Telecommunication subscription related services. We will actively review the
personal data we hold and anonymize it.


WHAT IF PERSONAL DATA PROVIDED BY YOU IS INCOMPLETE

Where indicated (for example in Telecommunication subscription
enrolment/update/correction forms), it is obligatory to provide your personal
data in order to enable us to process your application for Telecommunication
subscription and/or its services. Should you decline to provide such obligatory
personal data, we may not be able to process your application or provide you
with telecommunication subscription and/or its services.


YOUR ENTITLEMENTS

You have entitlement in relation to how your personal data is processed. You can
exercise these rights at any point. We have provided an overview of these rights
below together with what this entails for you.

 * Entitled to Confirmation and Access - You have the right to be provided with
   clear, transparent, and easily understandable information about your
   authentication records subject to conditions laid down by OMANTEL.
 * Entitled to Correction - You have the right to correct or update your
   personal data at any time.
 * We understand the importance of this, and should you want to exercise your
   rights, please contact us through dpo@omantel.om


SECURITY OF YOUR INFORMATION

To protect the privacy of personal data you transmit through use of this site,
and enrolment agencies, we maintain physical, electronic, and procedural
safeguards in connection with the collection, processing, discourse and secure
retention and storage of personal data. Our security procedures mean that we may
occasionally request proof of identity before we disclose personal data to you.
We restrict access to your personal data to those employees who need to know
that information to provide benefits or services to you. In addition, we are
ISO/IEC 27001:2013 (Information Security Management System) certified and
provide the training to our employees about the importance of confidentiality
and maintaining the privacy and security of your personal data.


YOUR OBLIGATIONS

You are responsible for providing accurate and complete information to us about
yourself and any other person whose personal data you provide us and for
updating this personal data as and when it becomes incorrect or out of date by
contacting OMANTEL via the contact details provided below. This obligation is a
condition to the provision of our services to you. In the event you may need to
provide us with personal data relating to family members (for example about your
spouse or children or where you are the designated person in charge (from an
organization or company)for dealing with us, if you are acquiring and are
responsible for a service, you confirm that you have:

 * Obtained their consent or otherwise entitled to provide their personal data
   to us and for us to use accordingly, and Informed them to read this Privacy
   Statement at our website


TRANSFER OF YOUR PERSONAL DATA OUTSIDE OMAN

Under any given circumstances the transfer of your personal data that you have
given to us is not stored outside Oman. Our service providers or requesting
entities who are involved in providing services through us are obligated to
store the personal data in Oman.


COOKIES

A cookie is a piece of software code that an Internet website sends to your
browser when you access information in that site. We may use cookies and other
interactive techniques to collect personal and non-personal information about
you. We may use cookies and other interactive techniques to collect personal and
non-personal information about you.


CHANGES AND UPDATES TO THE PRIVACY STATEMENT

By using this site, you agree to the terms and conditions contained in this
Privacy Statement and Terms and Conditions and/or any other agreement that we
might have with you. We may amend this Privacy statement from time to time and
the updated version shall apply and supersede any and all previous versions,
including but not limited to, leaflets or hard copy versions. Please check our
website for information on our most up-to-date practices.


OUR CONTACT DETAILS

Should you have any queries, concerns, or complaints in relation to this privacy
statement, or would want to exercise your rights mentioned in the privacy
statement, kindly reach out to us at the following contact points:

 * E-mail: dpo@omantel.om
 * Address: Omantel HQ, Muscat






ABOUT OMANTEL

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 * International Operator - 1305
 * Business Call Centre - 1235
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