www.olg.ca
Open in
urlscan Pro
20.43.19.67
Public Scan
Submitted URL: http://ontariopoint-spread.com/
Effective URL: https://www.olg.ca/en/sports.html
Submission: On March 17 via api from CA — Scanned from CA
Effective URL: https://www.olg.ca/en/sports.html
Submission: On March 17 via api from CA — Scanned from CA
Form analysis 2 forms found in the DOM
POST
<form method="POST" novalidate="novalidate" data-vv-scope="login" class="login-form needs-validation"><!---->
<fieldset>
<legend class="sr-only">Login</legend>
<div aria-atomic="true" aria-live="assertive" class="alert alert-danger text-center"><!----> <svg aria-labelledby="error-icon-id" role="img" class="icon icon-warning-filled warning-icon-size" style="display: none;">
<title id="error-icon-id">Error</title>
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Warning filled"></use>
</svg> <!----></div>
<hr role="presentation">
<div class="winners-edge-login-message">
<p> Logged in to the OLG Lottery App before or have a Winner’s Edge account? <span class="standard-tooltip winners-edge-login-tooltip"><button id="abn0tx212-btn" aria-label="More information" data-toggle="tooltip" data-selector="false"
data-html="true" data-original-title="If you’ve previously logged in to the OLG Lottery App or the Winner’s Edge loyalty program, you will need to setup a new OLG.ca account." type="button" class="btn btn-link"> <svg aria-hidden="true"
class="icon small blue icon-information-filled"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Information filled"></use>
</svg></button> <span class="tooltip-wrapper abn0tx212-wrapper"></span></span></p> <a href="/en/account/registration-login-winners-edge.html">Sign up here</a>
</div>
<hr role="presentation">
<div class="text-center">
<p>We need to confirm you’re playing in Ontario. Please ensure you enable your location services. <a href="https://www.olg.ca/en/geolocation.html" target="_blank">Here's how</a>.</p>
</div> <!----> <!---->
<div class="form-group input-text" data-vv-name="Username">
<div class="input-wrapper"><label for="loginUsername_login-modal" class="">Username</label> <!----> <input type="text" name="xhyely" id="loginUsername_login-modal" maxlength="25" autocomplete="new-password" aria-invalid="false"
class="form-control"> <!----> <!----> <!----> <!----> <!----></div> <!----> <!----> <!----> <!---->
</div>
<div class="form-group input-password" data-vv-name="Password"><!---->
<div class="input-wrapper"><label for="loginPassword_login-modal">Password</label> <input autocomplete="off" type="password" name="password" id="loginPassword_login-modal" maxlength="50" strength="" aria-invalid="false" class="form-control">
<!----> <!----></div> <!----> <!---->
<div id="loginPassword_login-modalHelpText" class="row" style="display: none;"><!---->
<div class="password-rules-container">
<p class="col-xs-12 col-sm-12"> Password must meet the minimum requirements. </p>
<ul class="password-rules col-xs-12 col-sm-6">
<li>Password must include:</li>
<li>8 to 50 characters</li>
<li>Lowercase and uppercase letters (e.g. Aa)</li>
<li>One number (e.g. 1234)</li>
</ul>
<ul class="password-rules col-xs-12 col-sm-6">
<li>Password must NOT include:</li>
<li>Your username</li>
<li>Your first name</li>
<li>Your email address</li>
<li>Leading or trailing spaces</li>
<li>Any 10 previous passwords used </li>
</ul>
</div>
</div>
</div>
<div>
<div class="checkbox"><input type="checkbox" name="rememberMe" id="rememberMe_login-modal" class="custom-control-input" value=""> <label for="rememberMe_login-modal"><span class="checkbox-container"><svg aria-hidden="true"
class="icon small icon-checkmark"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Checkmark"></use>
</svg></span> <span class="checkbox-label-text">Remember Username</span></label> <!----> <!----></div>
<div class="checkbox"><input type="checkbox" name="legalCopy" id="legalCopy_login-modal" class="custom-control-input" value=""> <label for="legalCopy_login-modal"><span class="checkbox-container"><svg aria-hidden="true"
class="icon small icon-checkmark"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Checkmark"></use>
</svg></span> <span class="checkbox-label-text">I am <a href="/en/terms-and-condition.html#registration" target="_blank">eligible</a> and fit to play</span></label> <span class="standard-tooltip"><button
id="login-eligibility-tooltip_login-modal-btn" aria-label="More information" data-toggle="tooltip" data-selector="false" data-html="true"
data-original-title="Checking this box means you acknowledge you are eligible to play, and not under the influence of alcohol or any other substance that may impair your judgement." type="button" class="btn btn-link"> <svg
aria-hidden="true" class="icon small blue icon-information-filled"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Information filled"></use>
</svg></button> <span class="tooltip-wrapper login-eligibility-tooltip_login-modal-wrapper"></span></span> <!----></div>
</div>
<p class="text-center"><button id="login-form-submit-button_login-modal" type="submit" aria-disabled="true" class="btn btn-primary btn-300"> Login </button></p>
</fieldset>
</form><form autocomplete="off">
<div class="check text-center">
<div class="checkbox"><input type="checkbox" name="loginAcceptTermsCb" id="loginAcceptTermsCb" class="custom-control-input" value=""> <label for="loginAcceptTermsCb"><span class="checkbox-container"><svg aria-hidden="true"
class="icon small icon-checkmark"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Checkmark"></use>
</svg></span> <span class="checkbox-label-text">By checking this box, you are confirming you have read, understand and agree to be bound by the updated terms and conditions of the Player Agreement – Terms and Conditions of Use for OLG.ca
</span></label> <!----> <!----></div>
</div>
<div class="actions text-center"><button type="button" id="loginAcceptBtn" aria-disabled="true" class="btn btn-primary btn-300">Login</button></div>
<div class="actions text-center"><button type="button" data-dismiss="modal" class="btn btn-link btn-300 cancel"><span>Cancel</span> <svg aria-hidden="true" class="icon small icon-close"><!---->
<use xlink:href="/content/dam/olg/web/product/resources/icons/olg-icons.svg#Close"></use>
</svg></button></div>
</form>Text Content
We use cookies to keep our site functioning and help us remember your
preferences to provide the best experience. Read our Privacy and Cookie Policy.
Open in a new tab
OKAY
Skip to main content
Toggle navigation
* Lottery
GAMES FOR YOU
*
*
*
--------------------------------------------------------------------------------
TOP LOTTERY GAMES
* LOTTO MAX
* LOTTO 6/49
* DAILY GRAND
* ONTARIO 49
* DAILY KENO
* PICK-2
* PICK-3
* PICK-4
* LOTTARIO
* LIGHTNING LOTTO
* POKER LOTTO
* WHEEL OF FORTUNE ® LOTTO
* MEGADICE LOTTO
ABOUT
* Lottery Subscriptions
* Group Play
* Gift Cards
* QUICKTICKET
* Retail Locator
* QUICKPICK PACKS
Download OLG App
--------------------------------------------------------------------------------
See All Lottery Games
Check Winning Results
Promotions
WANT TO PLAY LOTTERY ONLINE?
BUY TICKETS NOW
* INSTANT
--------------------------------------------------------------------------------
TOP INSTANT GAMES
* INSTANT TOP UP
* PLINKO
* THE BIGGER SPIN
* CROSSWORD DELUXE
* BINGO MULTIPLIER
* CASH FOR LIFE
ABOUT
* Retail Locator
Download OLG App
--------------------------------------------------------------------------------
See ALL INSTANT Games
Promotions
INSTANT PLAYS, INSTANT WINS!
Whether you’re on a break or relaxing at home, add a little excitement to
your day with INSTANT Games!
LEARN MORE
* Casino
GAMES FOR YOU
* Coin-O-Mania
Coin-O-Mania
* Fishin Frenzy
Fishin Frenzy
* American Roulette
American Roulette
--------------------------------------------------------------------------------
CASINO GAMES
* Top Games
* Recently Played
* Slots
* Live Casino
* Tables
* Jackpots
* INSTANT
* Video Poker
ABOUT
* Find a Casino
* Updated Game Rules
Download OLG App
--------------------------------------------------------------------------------
Promotions
ENJOY REAL CASINO ACTION WITH LIVE CASINO!
Live Casino is the real deal! Experience a new way to play your favourite
table games like Roulette, Blackjack, Baccarat, and more with live dealers
and players.
PLAY NOW
* Sports
GAMES FOR YOU
*
*
*
--------------------------------------------------------------------------------
ONLINE
* PROLINE+
* How to Play PROLINE+
IN-STORE
* PROLINE
* How to Play PROLINE
* POOLS
ABOUT
* Customer Support
* Download the PROLINE App
SPORTS SHOW
* Game Plan: Now Streaming
--------------------------------------------------------------------------------
See All Sports Games
Promotions
First Deposit Match Sign-up Sports Bonus up to $50
SIGN UP NOW
* Winners
WINNING NUMBERS
*
*
*
--------------------------------------------------------------------------------
LOTTERY
* Check Winning Numbers
* Unclaimed Tickets
* Recent Winners
CASINO
* Recent Winners
INSTANTS
* Unclaimed Prizes
* Recent Winners
SPORTS
* PRO•LINE Results
* PRO•LINE Winners
WINNERS' TOOLS
* Sign Up for Results
* How to Claim Prizes
--------------------------------------------------------------------------------
Contest Winners
“MY HANDS WERE SHAKING, MY HEART WAS RACING, IT WAS SURREAL.”
Rachelle of Ottawa
See More Winners
* Learn
MORE ABOUT OLG
*
*
*
--------------------------------------------------------------------------------
HOW TO PLAY
* Lottery
* INSTANT
* Casino
* Sports Betting
* Charitable Gaming
PLAYING SMART
* My PlaySmart Tools
* Play Style Quiz
* About PlaySmart
* Video Tutorials
COMMUNITY
* Corporate Social Responsibility
* Charitable Gaming Centres
* Community Sponsorship Program
* Horse Racing
--------------------------------------------------------------------------------
Finding Help
OLG IS HIRING!
Looking for a rewarding career and want to make a difference for the province
of Ontario?
Join Team OLG.
OLG Careers Portal
Login
SIGN UP
* Lottery
* INSTANT
* Casino
* Sports
* Winners
* Learn
* FAQs
* About
* Media Centre
* Policies and Legal
* Support
Still can't find what you're looking for? Chat live with us.
DOWNLOAD OUR MOBILE APP IF YOU HAVEN'T ALREADY!
LET'S GET SOCIAL!
Follow us on Social Media
--------------------------------------------------------------------------------
Gambling is supposed to be fun. If it’s not, ConnexOntario can
help. Call 1-866-531-2600 or go to ConnexOntario.ca
This website is for the use of adults in the Province of Ontario, Canada.
Lottery and charitable gaming products are only available to those persons 18
years of age and over, while casinos and slot facilities in Ontario are
restricted to those persons 19 years of age and over.
* EN ENGLISH (Current Language)
* FR FRANÇAIS
Lottery
TOP LOTTERY GAMES
* LOTTO MAX
* LOTTO 6/49
* DAILY GRAND
* ONTARIO 49
* DAILY KENO
* PICK-2
* PICK-3
* PICK-4
* LOTTARIO
* LIGHTNING LOTTO
* POKER LOTTO
* WHEEL OF FORTUNE ® LOTTO
* MEGADICE LOTTO
See More See Less
* See All Lottery Games
* Lottery Subscriptions
* Check Winning Numbers
* Promotions
ABOUT
* Lottery Subscriptions
* Group Play
* Gift Cards
* QUICKTICKET
* Retail Locator
* QUICKPICK PACKS
* OLG App
WANT TO PLAY LOTTERY ONLINE?
BUY TICKETS NOW
INSTANT
TOP INSTANT GAMES
* INSTANT TOP UP
* PLINKO
* THE BIGGER SPIN
* CROSSWORD DELUXE
* BINGO MULTIPLIER
* CASH FOR LIFE
See More See Less
* See All INSTANT Games
* Promotions
ABOUT
* Retail Locator
Download OLG App
INSTANT PLAYS, INSTANT WINS!
Whether you’re on a break or relaxing at home, add a little excitement to your
day with INSTANT Games!
Learn More
Casino
CASINO GAMES
* Top Games
* Recently Played
* Slots
* Live Casino
* Tables
* Jackpots
* INSTANT
* Video Poker
See More See Less
* Promotions
ABOUT
* Find a Casino
* Updated Game Rules
Download OLG App
OUR CASINO GAMES ARE WAITING.
PLAY NOW
Sports
Winners
LOTTERY
* Check Winning Numbers
* Unclaimed Tickets
* Recent Winners
--------------------------------------------------------------------------------
CASINO
* Recent Winners
--------------------------------------------------------------------------------
INSTANTS
* Unclaimed Prizes
* Recent Winners
--------------------------------------------------------------------------------
SPORTS
* PRO•LINE Results
* PRO•LINE Winners
--------------------------------------------------------------------------------
WINNERS' TOOLS
* Sign Up for Results
* How to Claim Prizes
* CONTEST AND PROMOTIONAL WINNERS
ABOUT
“I can’t explain the joy and happiness I feel inside.”
Farid of Maple
See More Winners
Learn
HOW TO PLAY
* Lottery
* INSTANT
* Casino
* Sports Betting
* Charitable Gaming
--------------------------------------------------------------------------------
PLAYING SMART
* My PlaySmart Tools
* Play Style Quiz
* About PlaySmart
* Video Tutorials
--------------------------------------------------------------------------------
COMMUNITY
* Corporate Social Responsibility
* Charitable Gaming Centres
* Community Sponsorship Program
* Horse Racing
--------------------------------------------------------------------------------
ABOUT
--------------------------------------------------------------------------------
* Finding Help
OLG IS HIRING!
Looking for a rewarding career and want to make a difference for the province of
Ontario?
Join Team OLG.
OLG Careers Portal
FAQs
About
* Who We Are
* OLG App
* Responsible Gambling
* OLG Connect
* Banking
* Careers
* Retailer Hub
* 中文(繁體)
* 中文(简体)
Media Centre
* News & Information
* Media Releases
* Public Disclosures
* Player Protection
* Sponsorships
* Sponsored Events
* Community Stories
* Modernization
Policies and Legal
* Privacy and Cookie Policy
* Accessibility
* Security
* Freedom of Information Inquiries
* Website User Agreement
* Player Agreement - Terms and Conditions
* Responsible Gambling Policy
* OLG Social Media Participation Policy
Support
* Getting Started
* FAQs
* Site Map
* Finding Help
* Self-Exclusion
* Contact Us
Live Chat
0 tickets in cart 0
Login
SIGN UP
* EN ENGLISH (Current Language)
* FR FRANÇAIS
Play your way online with PROLINE+ & in-store with PROLINE!**
BET BEYOND THE BRACKET with a $50 SPORTS BONUS*
SIGN UP NOW!
*Terms and Conditions apply. First Deposit Match Sign Up Sports Bonus. Must be
19 years of age or older, a resident of Ontario located in the province at the
time of registration and a first time OLG.ca Player Account registrant.
--------------------------------------------------------------------------------
ONLINE
PROLINE+ ONLINE SPORTS BETTING
bet online
How to Play
IN-STORE
PROLINE+ ONLINE SPORTS BETTING
bet in-store
How to Play
PLAY YOUR WAY WITH PROLINE+ AND PROLINE
NOW WITH MORE WAYS TO BET, INCLUDING SINGLE EVENT BETTING
BOTH ONLINE AND IN-STORE!
MULTI-CHANNEL
Edit MULTI-CHANNEL
Bet in-store with the new PROLINE! It's easy to play and NO account
required! OR Sign-up and play online with PROLINE+! You can bet anytime,
anywhere, on any device!
COMPETITIVE ODDS
Edit COMPETITIVE ODDS
Our odds update to reflect the latest game and event information.
SINGLE EVENT BETTING
Edit SINGLE EVENT BETTING
Place your bets on a single game without having to place a parlay!
NEW SPORTS, AND MARKETS!
Edit NEW SPORTS, AND MARKETS!
Explore hundreds of games and sports including tennis, boxing, golf and MMA.
Bet online
LIVE BETTING
Edit LIVE BETTING
You can place your bets as the game unfolds and stay in on the action!
BONUSING
Edit BONUSING
With PROLINE+ there is always a sign-up offer ready for you with no wager or
play through requirements. Don’t forget Combiboost is available on parlay bets
and plenty of promotions for existing players.
SINGLE EVENT BETTING
Edit SINGLE EVENT BETTING
Place your bets on a single game without having to place a parlay!
COMPETITIVE ODDS
Edit COMPETITIVE ODDS
Our odds update to reflect the latest game and event information.
NEW GAMES AND NEW SPORTS!
Edit NEW GAMES AND NEW SPORTS!
Explore hundreds of new games and sports like Tennis, Boxing, Golf and MMA now
included in the lineup. PROLINE+ also offers novelty bets, system bets, PLUS
more events and more markets!
NO ACCOUNT REQUIRED!
Bet in-store
SINGLE EVENT BETTING
Edit SINGLE EVENT BETTING
Place your bets on a single game without having to place a parlay!
NEW BET BUILDER APP
Edit NEW BET BUILDER APP
Choose from even more events and system bets and build your digital bet slip to
scan for purchase in-store, on the new PROLINE app!
NEW SPORTS
Edit NEW SPORTS
New sports now offered in-store include tennis, boxing and MMA.
COMPETITIVE ODDS
Edit COMPETITIVE ODDS
Our odds update to reflect the latest game and event information.
SAME DAY CASH PAYOUT*
Edit Same Day Cash Payout*
Winning tickets can be paid shortly after the completion of the final
event/market on the ticket!
*Pending store hours of operation!
Discover sports betting on a whole other level with PROLINE+ and PROLINE.
Learn what you can bet on and how to play in-store or online using your
favourite device!
LEARN MORE
Transcript
KEEP YOUR HOOP DREAMS ALIVE!
GET UP TO A $50 FIRST DEPOSIT MATCH SPORTS BONUS*
WHEN YOU SIGN UP FOR PROLINE +
* Terms and Conditions apply. First Deposit Match Sign Up Sports Bonus. Must be
19 years of age or older, a resident of Ontario located in the province at the
time registration and a first time OLG.ca Player Account registrant..
SIGN UP NOW!
ADDITIONAL CONTENT
Start chat
ABOUT
* Who We Are
* OLG App
* Responsible Gambling
* OLG Connect
* Banking
* Careers
* Retailer Hub
* 中文(繁體)
* 中文(简体)
MEDIA CENTRE
* News & Information
* Media Releases
* Public Disclosures
* Player Protection
* Community Sponsorship Program
* Sponsored Events
* Community Stories
* Modernization
SUPPORT
* FAQs
* Finding Help
* Self-Exclusion
* Site Map
* Contact Us
Live chat
POLICIES
* Privacy and Cookie Policy
* Accessibility
* Security
* OLG Social Media Participation Policy
LEGAL
* Freedom of Information Inquiries
* Website User Agreement
* Player Agreement - Terms and Conditions
* Responsible Gambling Policy
--------------------------------------------------------------------------------
LET'S GET SOCIAL!
Follow us on Social Media
Gambling is supposed to be fun. If it’s not, ConnexOntario can
help. Call 1-866-531-2600 or go to ConnexOntario.ca
This website is for the use of adults in the Province of Ontario, Canada.
Individuals must be 18 years of age or older to participate in lottery,
charitable gaming and in-store sports betting, in Ontario. Individuals must be
19 years of age or older to visit casinos and slot facilities in Ontario, and to
participate in online casino gaming and online sports betting, in Ontario.
© 2022 Ontario Lottery and Gaming Corporation
9:16 PM
LOGIN LET'S PLAY!
Login
Error
--------------------------------------------------------------------------------
Logged in to the OLG Lottery App before or have a Winner’s Edge account?
Sign up here
--------------------------------------------------------------------------------
We need to confirm you’re playing in Ontario. Please ensure you enable your
location services. Here's how.
Username
Password
Password must meet the minimum requirements.
* Password must include:
* 8 to 50 characters
* Lowercase and uppercase letters (e.g. Aa)
* One number (e.g. 1234)
* Password must NOT include:
* Your username
* Your first name
* Your email address
* Leading or trailing spaces
* Any 10 previous passwords used
Remember Username
I am eligible and fit to play
Login
Forgot: Username | Password
--------------------------------------------------------------------------------
Don't have an account yet?
Sign Up
WE'VE MADE SOME CHANGES!
Please read and accept OLG’s updated Terms & Conditions to login.
--------------------------------------------------------------------------------
PLAYER AGREEMENT - TERMS AND CONDITIONS OF USE FOR OLG.CA
1 INTRODUCTION
This OLG.ca Player Agreement – Terms and Conditions of Use for OLG.ca contains
the terms and conditions that govern the use of OLG's OLG.ca online
gaming platform. By checking the “accept“ box, an Intending Player, Prospective
Player, or a Player is confirming that they understand and agree to be bound
by the terms and conditions of this Agreement. If a Prospective Player,
Intending Player, or a Player does not agree with any of the terms and
conditions of this Agreement, the individual (i) is not permitted to register an
account with OLG.ca, and (ii) if the individual already has a Player Account (as
defined in Section 2 below), they are not permitted to log into their Player
Account and play any Games or purchase any products that are offered on or
through OLG.ca.
OLG reserves the right to revise this Agreement from time to time in such
manner as OLG, in its sole discretion, determines to be appropriate. OLG will
post a notice on OLG.ca advising Players when this Agreement has been revised,
and Prospective Players (prior to registering an account with OLG.ca), Intending
Players (prior to completion of the registration for a Player Account) and
Players (prior to logging into their Player Account) will be required to
acknowledge and agree to be bound by the revised terms and conditions from and
after that date. Each Prospective Player, Intending Player, and
Player is responsible for familiarizing themselves with all of the terms and
conditions of this Agreement and ensuring that they understand and agree to be
bound by them prior to registering an account with OLG.ca or logging-in to their
Player Account.
In the case of a Prospective Player, Intending Player, or a Player breaching or
otherwise failing to comply with the terms and conditions of this Agreement, OLG
will have the right to exercise any or all of the remedies described in this
Agreement or otherwise available to it at law or in equity. Those remedies may
include, for example, (i) the right to terminate a Prospective Player's,
Intending Player’s, or a Player's eligibility to register or maintain a Player
Account, (ii) to lock, Suspend, and/or Deactivate a Player Account, and (iii) to
retain any or all Unutilized Funds (as defined in Section 2 below) associated
with a Player Account.
THIS IS AN IMPORTANT DOCUMENT THAT GIVES UP SOME OF YOUR LEGAL RIGHTS, PLEASE
READ WITH CARE. THIS AGREEMENT CONTAINS LIMITATIONS OF LIABILITY INCLUDING
LIMITING OLG’S LIABILITY TO YOU FOR NEGLIGENCE.
2 DEFINITIONS
The following terms have the respective meanings specified below, and
grammatical variations of such terms have corresponding meanings:
* “AGCO” means the Alcohol and Gaming Commission of Ontario and the successors
thereof;
* “AGCO Standards” means the AGCO Gaming Standards and the Registrar’s
Standards for Gaming: Lottery Sector, as prepared and issued by the Registrar
of the AGCO, as amended or replaced from time to time;
* “AGCO Gaming Standards” means the Registrar’s Standards for Gaming;
* “Agreement” means this Player Agreement – Terms and Conditions of Use
for OLG.ca, as amended or replaced from time to time by OLG;
* “Bonus Funds” means a notional amount corresponding to Canadian dollars that
is loaded into a Player Account by OLG. Bonus Funds, subject to the
applicable Bonus Funds Terms, can be used by a Player to play Pay-to-Play
Games or Draw-Based Lottery Games Played Online, or both, without charge to
the Player;
* “Bonus Funds Terms” has the meaning specified in Section 8.1. Subject to
Section 3 of this Agreement, the Bonus Funds Terms are incorporated into and
form part of this Agreement;
* “Break” has the meaning specified in the Responsible Gambling and
Self-Exclusion Policy;
* “Business Day” means any day other than a Saturday, a Sunday, a statutory
holiday in Ontario or any day on which banks are not open for business in
Toronto, Ontario;
* “Chargeback” has the meaning specified in Section 6.4;
* “Closed Account” means a Player Account that is described in Section 11.1;
* “Close” or “Closure” means the act of a Player closing their Player
Account as described in Section 11.1;
* “Deactivate” or “Deactivation” means that a Player Account has been set to a
Deactivated Account as described in Section 12.2;
* “Deactivated Account” has the meaning specified in Section 12.2;
* “Dormant Account” means a Player Account that is described in
Section 10.2 but does not include the Player Account of a Self-Excluded
Individual;
* “Downtime” has the meaning specified in Section 15.2;
* “Draw-Based Lottery Game Played Online” means any of the games made available
through OLG.ca from time to time that: (i) constitutes a “lottery scheme” for
purposes of the Criminal Code (Canada), (ii) requires the Player to select
a set of numbers or other play elements (whether chosen by the
Player and/or randomly generated), and (iii) has its outcome or result being
determined by a draw, but does not include any Pay-to-Play Game or any
Play-for-Free Game.
* “Error” has the meaning specified in Section 15.1;
* “Error Funds” has the meaning specified in Section 15.1;
* “Event” has the meaning specified in the applicable Pay-To-Play Game Rules;
* “Excluded Individual” means an individual who is not permitted to register an
account with OLG.ca or, if the individual already has a Player Account, to
maintain that Player Account in an activated state, including:
*
1. an individual who does not satisfy all of the eligibility criteria that
are described in Section 4.1 of this Agreement;
2. an individual who has been excluded from OLG.ca by court order or any
applicable law or regulation or any rule or policy enacted pursuant
thereto, including the AGCO Standards;
3. an individual who is prohibited from accessing a gaming site or playing
lottery schemes under Standard 3.1 or Standard 3.2 of the AGCO Standards,
or any other relevant provision of the AGCO Standards from time to time;
4. an individual who has registered for Self-Exclusion from a Casino (as
defined in the AGCO Gaming Standards), for the duration of the period of
Self-Exclusion (see the Responsible Gambling and Self Exclusion Policy for
further information);
5. a Self-Excluded Individual;
6. an individual who is an employee of OLG or who, by contract or another
arrangement with OLG, is prohibited from registering an account
with OLG.ca; and
7. an individual who is an employee of an “iGaming vendor” or “an iGaming
entity” (as such terms are defined in the OLG Rules Respecting iGaming
Lottery Games as amended or replaced from time to time).
* “FINTRAC” means the Financial Transactions and Reports Analysis Centre of
Canada and the successors thereof;
* “Future Game Transaction” has the meaning specified in Section 5.2;
* “Games” means, collectively, Draw-Based Lottery Games Played Online,
Pay-to-Play Games and Play-for-Free Games;
* “iGaming System” means the system that is used by OLG for the purpose of
registering and administering Player Accounts, facilitating the playing of
Games by Players, and paying Prizes;
* “Inactive Account” means a Player Account that is described in
Section 10.1 but does not include the Player Account of a Self-Excluded
Individual;
* “Intending Player” means an individual described in Section 4.1;
* “Lottery Game Rules” means any terms, conditions, explanations, rules and
procedures, including the prize structure, issued by OLG or the
Interprovincial Lottery Corporation from time to time (in addition to this
Agreement) which apply to a Draw-Based Lottery Game Played Online and which
are designated by OLG as Lottery Game Rules. Subject to Section 3, the
Lottery Game Rules are incorporated into and form part of this Agreement;
* “Mobile Applications” means any application developed by or on behalf of OLG
that Prospective Players and Players can install on their mobile device, such
as mobile phone or tablet, and through which select Games are made available
to eligible Players from time to time;
* “OLG” means Ontario Lottery and Gaming Corporation and the successors
thereof;
* “OLG.ca” means OLG's website and Mobile Applications through which select
Games are made available to eligible Players from time to time;
* “OLG Internet Gaming Privacy and Cookie Policy” means the OLG.ca cookie
and privacy policy, as amended or replaced by OLG from time to time. Subject
to Section 3, the OLG Internet Gaming Privacy and Cookie Policy is
incorporated into and forms part of this Agreement;
* “OLG IP Rights” has the meaning specified in Section 14.3;
* “Pay-to-Play Game” means any of the games made available through OLG.ca from
time to time that: (i) constitutes a “lottery scheme” for purposes of
the Criminal Code (Canada), (ii) requires the Player to place a bet or make a
wager as a condition to entering the game, and (iii) affords the Player a
chance to win a Prize, but does not include any Draw-Based Lottery Game
Played Online or any Play-for-Free Game. Examples of Pay-to-Play Games
include Sports Betting Games Played Online and casino style games such as
roulette and slots;
* “Pay-to-Play Game Rules” means the terms, conditions, explanations, rules and
procedures (for example, how a Prize is won, the value and odds of winning
Prizes for an individual Pay-to-Play Game, the Prize tiers within a
Pay-to-Play Game) issued by OLG from time to time (in addition to this
Agreement) which apply to a particular Pay-to-Play Game and which
are designated by OLG as Pay-to-Play Game Rules. Subject to Section 3, the
Pay-to-Play Game Rules are incorporated into and form part of this Agreement;
* “Player” means an individual (for certainty, other than an individual who is
or becomes an Excluded Individual) who has successfully registered a Player
Account that has not been Suspended, Deactivated, or Closed;
* “Player Account” means a Player's account of notional funds corresponding to
Canadian dollars that is maintained on the iGaming System, and also includes
the Player's registration information, deposit and withdrawal transaction
history, and game-play information that the Player can access through OLG.ca
from time to time;
* “Player Contact Information” means a Player's contact information that is
associated with a Player Account and stored in the iGaming System at the
relevant time including, for example, the Player's name, e-mail address,
mailing address and telephone number;
* “Player-Initiated Transaction” has the meaning specified in Section 10.1;
* “Play-for-Free Game” means any of the free games made available
through OLG.ca from time to time that contain some the features of a “lottery
scheme” for purposes of the Criminal Code (Canada) but do not afford a chance
to win a Prize or require any payment to play;
* “Player Support” means OLG.ca's customer support services, which can be
contacted in accordance with Section 18.1;
* “Prize” means a prize won by a Player from a Game in accordance with the
applicable Lottery Game Rules or Pay-to-Play Game Rules;
* “Prospective Player” means any individual who visits OLG.ca but is not a
Player;
* “Responsible Gambling and Self-Exclusion Policy” means the
OLG responsible gambling policy relating specifically to OLG.ca, as amended
or replaced by OLG from time to time. Subject to Section 3, the Responsible
Gambling and Self Exclusion Policy is incorporated into and forms part of
this Agreement;
* “Self-Excluded Individual” has the meaning specified in the Responsible
Gambling and Self-Exclusion Policy;
* “Self-Exclusion” has the meaning specified in the Responsible Gambling and
Self-Exclusion Policy;
* “Sports Betting Games Played Online” means Pay-to-Play Games made available
through OLG’s online sports betting platform.
* “Suspended Account” has the meaning specified in Section 12.1;
* “Suspend” or “Suspension” means that a Player Account has been set to
a Suspended Account as described in Section 12.1;
* “Unutilized Funds” means any notional funds corresponding to Canadian dollars
that are credited to a Player Account, including Prizes but excluding Bonus
Funds, that have not been used by the Player; and
* “Username and Password” means a unique combination of identifiers created by
a Player that is used by a Player to identify themselves to the iGaming
System each time the Player wants to access their Player Account.
3 ADDITIONAL DOCUMENTS COMPRISING PART OF THIS AGREEMENT
This Agreement incorporates by reference the terms, conditions, policies,
statements and explanations of other documents, including:
1. the applicable Lottery Game Rules and Pay-to-Play Game Rules;
2. the Responsible Gambling and Self-Exclusion Policy;
3. the applicable Bonus Funds Terms;
4. OLG Internet Gaming Privacy and Cookie Policy;
5. any applicable website user agreement; and
6. any applicable mobile application user agreement.
In the event of any conflict or inconsistency between any provision of this
Agreement and any of such other terms, conditions, policies, statements and
explanations, the order of precedence shall be in descending order of
clauses i. to vi. above, except that this Agreement, any applicable website user
agreement and any applicable mobile application user agreement shall rank below
the applicable Lottery Game Rules and Pay-to-Play Game Rules for such purpose.
4 REGISTRATION OF A PLAYER ACCOUNT
4.1 ELIGIBILITY TO REGISTER A PLAYER ACCOUNT
Only Players are allowed to play Draw Based Lottery Games Played Online and
Pay-to-Play Games through OLG.ca. An individual who desires to become a
Player (an “Intending Player”) must satisfy the following criteria, as
determined by OLG in its sole discretion:
1. the Intending Player must not already be a Player. A Player is only
entitled to have one Player Account. The registration or attempted
registration of more than one Player Account will constitute a material
breach of this Agreement;
2. the Intending Player must be at least 18 years of age. Only Players who are
at least 19 years of age will be able to play Pay-to-Play Games and
Play-for-Free Games. All Players who are at least 18 years of age are
eligible to play Draw-Based Lottery Games Played Online;
3. the Intending Player must reside in Ontario;
4. the Intending Player must be physically located in the Province of
Ontario each time the Player plays any of the Games (including when signing
up for Future Game Transactions);
5. the Intending Player must not be an Excluded Individual;
6. the Intending Player must be an individual who is acting on their own
behalf. The Intending Player must not be acting for or on behalf of anyone
other than themselves, whether as an agent or otherwise; and
7. the Intending Player must submit true, complete and accurate information
when providing registration information.
8. in the case of Sports Betting Games Played Online, the Intending Player must
comply with the provisions of paragraphs 5(a), (b), (c) and (d) of Section
14.5 each time the Intending Player plays any of the Games.
An Intending Player who does not satisfy all of the foregoing criteria is not
eligible to register an account with OLG.ca or to become a Player. OLG, in its
sole discretion, may require additional information or documentation from an
Intending Player or Player prior to completing the registration of a Player
Account or at any time thereafter, including for the purposes of confirming a
Player's identity or other Player Contact Information and in order to
investigate any other suspected breaches of this Agreement (including any
suspected fraudulent or dishonest activity). A failure of the Intending Player
to satisfy any of the foregoing will constitute a material breach of this
Agreement.
OLG will disclose an Intending Player's registration information
to third-party service providers for the purposes of authenticating some or all
of the registration information that has been provided to OLG by an Intending
Player and to otherwise confirm that an Intending Player has satisfied the
foregoing criteria and is eligible to register a Player Account. In addition,
OLG may similarly disclose information in respect of a Player from time to time
for the purposes of (i) confirming the Player's continued eligibility to
maintain a Player Account, (ii) investigating any suspected breaches of this
Agreement (including any suspected fraudulent or dishonest activity), and
(iii) exercising any of OLG's other rights described in this Agreement or in any
of the other documents incorporated in this Agreement by reference pursuant to
Section 3.
By providing any information or documentation to OLG, the Intending Player (or
the Player, as the case may be) consents to the use and disclosure of such
information by OLG for any and all of the purposes contemplated in this
Agreement or in any of the other documents incorporated in this Agreement by
reference pursuant to Section 3. Please see the OLG Internet Gaming Privacy and
Cookie Policy for additional information regarding the collection, use,
disclosure and storage of personal information by OLG.
4.2 PLAYER ACCOUNT INFORMATION
Information that is submitted by an Intending Player who is registering an
account with OLG.ca must be true, accurate and complete at the time it is
provided to OLG and such information must remain true, accurate and
complete following the registration of a Player Account. If any of such
registration information changes following the registration of a Player Account,
it is the Player's sole responsibility to ensure that the Player remains
entitled to have a Player Account pursuant to the terms of this Agreement and,
if necessary, to update the Player's information in the Player Account by going
to the “My Account” or “Account Information” page.
OLG may, from time to time, disclose a Player's registration information
to third-party service providers for the purposes of confirming that the
Player's registration information remains true and accurate. In addition, OLG
may, at any time in its sole discretion, request additional information and
documentation from a Player for this purpose.
You consent that OLG, and its third-party service providers, can
collect personal information/Player information. You consent that this
information can be used, stored, retained, and disclosed outside of the province
of Ontario and Canada. This consent enables the following services to be
provided: (i) verification of identity; (ii) payment processing; (iii) location
verification; (iv) analytics (e.g., web site usage); (v) customer relationship
management and player support; (vi) email services; and (vii) technical support
of OLG.ca.
The failure of a Player to update their Player Account information in a timely
manner will constitute a material breach of this Agreement by the
Player. Following the registration of a Player Account, if OLG discovers that
any of the registration information associated with a Player Account which is
then on file in the iGaming System is not true or is no longer accurate or
complete (including, for example, because a Player's circumstances have changed
and the Player did not update their information that is associated with the
Player Account), OLG may take all steps in relation to the Player or the Player
Account that OLG determines, in its sole discretion, to be appropriate. For
example, these steps may include Suspending, or Deactivating the Player Account,
investigating any security issues and, in the case of suspected or actual
identity theft or fraud, disclosing all relevant information to the appropriate
law enforcement authorities and other third parties that OLG determines to be
appropriate (for example, the AGCO, OLG's payment processors, and credit card
issuers and brands).
4.3 REQUIRED DOCUMENTATION
OLG may require a Player to provide additional information and documentation if
OLG, in its sole discretion, determines that the additional information or
documentation is needed to comply with applicable laws or regulatory
requirements, or if OLG considers the collection of such information or
documentation to be necessary or advisable in order to prevent fraud or other
illegal activity (whether suspected or actual) or to otherwise address a
suspected or actual breach of the terms and conditions of this Agreement, or to
confirm a Player's identity or entitlement to receive or withdraw Unutilized
Funds. Without limiting the generality of the foregoing, a Player will be
required to provide to OLG such information and documentation as OLG may
determine that it requires in order to comply with its FINTRAC reporting
obligations. All such information that is provided to OLG will be stored in the
iGaming System on servers located in the Province of Ontario. By providing such
additional information or documentation to OLG, the Player will be deemed to
represent and warrant to OLG that such information is true and accurate or that
such documentation is a true, accurate and complete copy of the original.
4.4 PASSWORD SECURITY
When registering for a Player Account, an Intending Player will be required
to create a Username and Password. Following the registration of a Player
Account, the Player is solely responsible for maintaining the security and
secrecy of the Player's Username and Password, including related security or
verification questions and answers. A Player is not permitted to disclose
the Username and Password to any other individual (including, without
limitation, other Players, Prospective Players, family members, or minors), and
only the Player is permitted to use the Username and Password to log into the
relevant Player Account. Without limiting the generality of the foregoing, a
Player is not permitted to use their Username and Password for the purpose of
giving any other individual access to the Player's Player Account for any
reason. All transactions (for example, changes to registration information and
Player Contact Information, deposits, withdrawals, Game play and lottery ticket
purchases) made through a Player Account following the correct entry of a
valid Username and Password will be deemed to have been made by the Player, and
the Player will be solely responsible for all such transactions.
If a Player intentionally or unintentionally discloses their Username
and Password to anyone else, or if the Player suspects that someone else might
have discovered the Player's Username and Password (whether or not such other
person has used or attempted to use the Player's Username and Password), the
Player must immediately change their password on OLG.ca and
notify Player Support regarding the compromise or possible compromise of the
original Username and Password.
A Player can change their password at any time by going to the “My Account” or
“Account Information” page.
4.5 PLAYER ACCOUNTS
A Player can access the details of their Player Account
through the OLG.ca website by going to the “My Account” or
“Account Information” page including, for example, to see the following
information:
1. the Player's registration information, including Player Contact Information;
2. the Player's Username and Password, as well as related security questions
and answers;
3. the current notional balance of the Player Account;
4. the financial transaction history associated with the Player Account; and
5. the game-play history associated with the Player Account.
If a Player discovers any inaccuracy or error in the information that is
contained in their Player Account, or if the Player suspects that such an
inaccuracy or error may exist, regardless of who is responsible for the
inaccuracy or error, the Player is required to immediately contact Player
Support.
OLG.ca is a lottery and gaming website meant for personal entertainment. A
Player may only use their Player Account for these purposes. A Player may only
use their Player Account for personal purposes. A Player is not permitted to
use OLG.ca or any component thereof (including a Player Account) or any content
included on OLG.ca for any business, commercial or public purpose or for any
other purpose that OLG advises the Player from time to time is not permitted.
Without limiting the generality if the foregoing, a Player may not, through chat
or otherwise, display, provide or transmit any content that is deemed by OLG to
be inappropriate (including by use of a nickname) or threaten bully or otherwise
harass any other Player.
OLG may take all steps in relation to the Player or the Player
Account that OLG determines, in its sole discretion, to be appropriate in
respect of any hateful, discriminatory, sexist, violent, offensive or other
inappropriate content. Without limiting the generality of the foregoing, OLG
may, in its sole discretion, require that a nickname be changed, remove any
content deemed to OLG to be non-compliant with the foregoing and/or Suspend or
Deactivate the Player Account.
A Player Account is not the property of the Player and cannot be assigned
or transferred to or shared with any other person by the Player for any purpose.
5 PLAYING BY WAY OF SUBSCRIPTION FOR FUTURE DRAWS
5.1 PLAYERS MAY PLAY CERTAIN DRAW-BASED LOTTERY GAMES PLAYED ONLINE BY WAY OF
SUBSCRIPTION PROVIDED A PLAYER HAS UNUTILIZED FUNDS (OR, SUBJECT TO THE RELEVANT
BONUS FUND TERMS, BONUS FUNDS) IN THEIR PLAYER ACCOUNT, AND OTHERWISE COMPLIED
WITH THE TERMS OF THIS SECTION 5 AND THE OLG RULES RESPECTING IGAMING LOTTERY
GAMES.
5.2 OLG OFFERS TWO TYPES OF SUBSCRIPTION OPTIONS, AS FOLLOWS:
1. the “consecutive draw” option, which provides a Player the option
to automatically purchase a ticket for a certain number of consecutive draws
in a Draw-Based Lottery Game Played Online in accordance with the OLG Rules
Respecting iGaming Lottery Games. The number of consecutive draws available
varies from a minimum of two to the maximum number presented to the Player
on OLG.ca; and
2. the “never miss a draw” option, which provides a Player with the option to
automatically purchase a ticket for an indefinite number of draws in a
Draw-Based Lottery Game Played Online in accordance with the OLG Rules
Respecting iGaming Lottery Games.
5.3 A TICKET PURCHASE TRANSACTION BY A PLAYER BY WAY OF SUBSCRIPTION IN
ACCORDANCE WITH THIS SECTION 5.2 IS REFERRED TO AS A “FUTURE GAME TRANSACTION”.
1. A Player who engages in, or attempts to engage in, Future Game
Transactions is solely responsible for continually ensuring that:
2. their Player Account contains sufficient Unutilized Funds (or Bonus Funds,
if applicable) for such Future Game Transaction; and
3. that the Player has completed the Future Game Transactions with adequate
time (as determined by OLG) to allow OLG to process and record such
transaction.
4. Without limiting the generality of the foregoing, such Player must, in
addition to complying with all of the other terms and conditions of this
Agreement which are then in effect:
5. ensure that they have a valid ticket for the applicable draw as evidenced by
the purchase confirmation displayed within their Player Account; and
6. ensure the existence, completeness, and accuracy of the information
displayed within their Player Account (including, without limitation all
purchase confirmations);
all before such draw is held.
OLG does not undertake any obligation or responsibility for notifying a Player:
1. if they do not have a “valid ticket” (as such term is defined in the OLG
Rules Respecting iGaming Lottery Games) for any particular draw or draws; or
2. if they do or may have insufficient Unutilized Funds (or Bonus Funds, if
applicable) available to play a particular Game prior to rejecting the
relevant transaction;
provided that the foregoing will not restrict OLG's ability to so notify a
Player.
6 DEPOSITS INTO PLAYER ACCOUNT
6.1 FUNDING A PLAYER ACCOUNT
In order to play Games (other than Play-for-Free Games) on OLG.ca, a Player is
required to have a positive notional balance of funds in their Player
Account. OLG will not extend credit to Players. If a Player Account does not
have sufficient funds for a Game at the time that the bet, wager, or purchase is
to be made, then the bet, wager or purchase will not be made and
the Player’s entry into the Game will be rejected. A Player is solely
responsible for ensuring that their Player Account contains sufficient funds for
a Game (including any Future Game Transaction), and OLG does not undertake any
obligation or responsibility for notifying a Player if they do or may
have insufficient funds available to play a particular Game prior
to rejecting the relevant transaction (provided that the foregoing will not
restrict OLG’s ability to so notify a Player).
In addition, subject to certain exceptions, any monetary Prizes from Games that
are played through OLG.ca will be loaded to the Player Account by means of a
credit to the notional balance of such Player Account. The withdrawal of funds
representing such Prizes from a Player Account will be subject to the terms and
conditions of this Agreement. Instructions for claiming non-monetary Prizes
will be provided to Players by OLG from time to time.
6.2 MEANS OF DEPOSITING FUNDS
A Player may fund their Player Account by depositing funds (in Canadian dollars
only) with OLG by means of:
1. a Visa or MasterCard credit card issued in Canada by a Canadian bank or
financial institution, which the Player is an authorized user, as defined by
the Canadian bank or financial institution, to use the Visa or MasterCard
credit card for such purpose. Players should be aware that some credit card
issuers may treat the funding of a Player Account as a cash advance and
charge a fee for each such credit card transaction. Any cash advance fee or
other fees relating to the use of a credit card are the Player’s sole
responsibility;
2. a Visa Debit card issued in Canada by a Canadian bank or financial
institution, which the Player is an authorized user, as defined by
the Canadian bank or financial institution, to use the Visa Debit card for
such purpose;
3. a Debit Mastercard issued in Canada by a Canadian bank or financial
institution, which the Player is an authorized user, as defined by the
Canadian bank or financial institution, to use the Debit Mastercard for such
purpose; or
4. an Interac Online payment from a Player’s bank account that the Player is an
authorized user, as defined by the bank, to access for such purpose. When
Interac Online is selected as the payment option, a Player will be
redirected to the online banking website for their bank. OLG will not
collect online banking login or password information. A Player should
familiarize themselves with the terms and conditions that govern the use
of their bank or financial institution's online banking website prior to
using it to fund a Player Account, including whether the bank or financial
institution will charge any fees relating to the use of Interac Online. All
such fees are the Player's sole responsibility.
A Player should familiarize themselves with the terms and conditions that govern
the use of their chosen funding method prior to using it to fund a Player
Account. OLG or its payment processing service providers may store Visa or
Mastercard credit card, Visa Debit card, Debit MasterCard, or Interac Online (as
applicable) information on servers located outside of Ontario, but within
Canada. In addition, OLG and its payment processing service providers may use
and disclose aggregated transaction information for various analytical purposes
relating to their respective businesses (but not relating to a specific or
identifiable Player). By using a payment method listed in 6.2(a) –6.2(d) to
fund a Player Account, the Player expressly consents to OLG or its payment
processing service providers, or both, storing such transaction information
located on servers located outside of Ontario, but within Canada and using and
disclosing aggregated transaction information for the purposes described in this
paragraph.
No other means of funding the notional balance of a Player Account are permitted
as of the date of this Agreement.
The merchant associated with any deposit transaction will be “Ontario Lottery
and Gaming Corporation”.
Each time a Player uses a credit card, Visa Debit card, Debit Mastercard or
Interac Online to make a deposit with OLG for purposes of funding the notional
balance of a Player Account, they will be deemed to represent and warrant to OLG
that the Player has all necessary rights and authority to use such credit card
or the funds in the relevant bank account for such purposes, including in
circumstances in which the credit card or bank account is jointly held with one
or more other persons or is held by a person other than the Player.
OLG will hold a Player's monies that are deposited with OLG for purposes of
funding the notional balance of a Player Account in a bank account or escrow
account as trustee for the Player (not as banker or debtor). Notwithstanding
anything to the contrary contained in this Agreement, OLG will deal with a
Player's money that has been deposited with OLG as a trustee, and nothing
contained herein shall create or give rise to any obligation on the part of OLG
to repay any money to the Player as the Player's debtor. For the avoidance of
doubt, a Player Account is not a bank account and, therefore, is not insured,
guaranteed, sponsored or otherwise protected by any deposit or banking insurance
system. Funds deposited with OLG for purposes of funding the notional balance
of a Player Account, and monetary Prizes that are credited to a Player
Account, will not accrue interest for the benefit of the Player, and the Player
shall not be entitled to claim any interest from OLG in respect of any such
funds.
In the event that any amount becomes owing to OLG by the Player under or in
accordance with the terms of this Agreement, OLG shall have the right to deduct
such amounts from the Player's Unutilized Funds and to adjust the notional
balance of funds in the Player Account accordingly without the requirement
for any advance or further notice to be provided to the Player by OLG.
6.3 DEPOSIT LIMITS
In addition to any deposit limits established by a Player, OLG (in its sole
discretion) may restrict a Player's ability to fund the notional balance of a
Player Account. For example, OLG may:
1. establish minimum and maximum amounts of funds that may be deposited by a
Player with OLG for the purpose of funding the notional balance of a Player
Account, on a transaction-by-transaction basis or during one or more time
periods. As of the date of this Agreement, the minimum deposit amount for a
single deposit by a Player is $15, and a Player is not permitted to deposit
more than a total of $9,999.00 per week (on a rolling seven (7) day basis);
2. limit the number of different credit cards that a Player can use to fund a
Player Account. In addition, a particular credit card may not be registered
with more than one Player Account;
3. restrict a Player's ability to change deposit methods during specified
periods of time;
4. restrict a Player's ability to change certain credit card information or
otherwise impose conditions prior to changing credit card information (for
example, requiring that the Player contact Player Support); or
5. change acceptable methods of payment.
Prior to a Player depositing any money with OLG for the purpose of
crediting their Player Account, subject to the deposit limits set by
OLG, the Player will be required to set a maximum weekly deposit limit
for their Player Account. A Player who subsequently desires to change their
personal weekly deposit limit may do so subject to the following:
1. if the Player is lowering the maximum limit, the change will have immediate
effect;
2. if the Player is increasing the maximum limit (subject to any limits
prescribed by OLG in its sole discretion), the change will not become
effective until a seven-day “cooling off” period has elapsed; and
3. any Player initiated increase to a maximum limit (including increasing a
maximum limit that has yet to take effect due to the “cooling off” period)
will result in a resetting of the “cooling-off” period for seven (7) days.
6.4 CHARGEBACKS
A “Chargeback” occurs for the purposes of this Agreement when a credit or
debit cardholder contacts the bank or other financial institution that issued
the card to initiate a refund for a payment transaction that
was made using the card or the account associated with the card, and the bank or
financial institution requests that OLG return the relevant funds.
If a Player funds the notional balance of their Player Account and thereafter a
Chargeback occurs in respect of all or part of the deposit transaction, OLG (or
any of its third-party service providers) may take any or all of the following
actions, in each case as OLG, in its sole discretion, determines to be
appropriate:
1. Suspend the Player Account pending resolution of any dispute relating to the
Chargeback in accordance with Section 12.1;
2. request that the Player contact Player Support to explain the circumstances
of the Chargeback;
3. debit the Unutilized Funds in the Player Account with the amount of the
Chargeback. If that debit results in a negative balance of Unutilized
Funds in the Player Account, the amount of the negative balance will
constitute a debt owed by the Player to OLG, and OLG reserves the right to
recover such amount from the Player;
4. Deactivate the Player Account and exclude the Player from playing Games
on OLG.ca (i.e., deem the individual to thereafter be an Excluded
Individual); or
5. initiate a dispute resolution process with the relevant bank or financial
institution, which may include OLG providing evidence relating to the
deposit transaction and/or Chargeback to a payment processing service
provider and/or a bank or financial institution.
7 WITHDRAWALS FROM A PLAYER ACCOUNT
7.1 METHODS OF WITHDRAWING UNUTILIZED FUNDS
Subject to certain exceptions, withdrawals of Unutilized Funds from a Player
Account will be processed by means of an electronic bank transfer (in Canadian
dollars only) to a bank account that is registered by the Player and which OLG
has verified and approved, to its satisfaction, is held by the Player at a bank
or other financial institution acceptable to OLG in Canada. A Player is not
permitted to designate a bank account for such purposes that is not held by the
Player (alone or together with other persons).
The Player acknowledges and agrees that:
1. OLG will require the Player to submit documentation (by electronic upload
via OLG.ca or as OLG may otherwise instruct) that, in OLG's sole
determination, evidences the Player's authority over the bank account that
is to be registered. For example, OLG may require a copy of a void cheque
or a bank account statement, in either case which includes the Player's
name, civic address and the bank account number, all of which must match the
information associated with the Player Account that is stored in OLG's
iGaming System;
2. by submitting such documentation to OLG, the Player will be deemed to
represent and warrant to OLG that such documentation is a true, accurate and
complete copy of the original; and
3. if the Player registers a bank account that is held jointly with one or more
other persons, withdrawals of Unutilized Funds from their Player Account
will be paid into such joint account and, therefore, may be accessed by the
other account holders.
A Player will not be entitled to specify any other payment method or currency of
payment for a withdrawal. For example, a Player will not be able to
withdraw Unutilized Funds to a credit card even if the Player used a credit card
to deposit funds with OLG for purposes of funding the notional balance of their
Player Account. OLG, in its sole discretion, may from time to time
return Unutilized Funds to a Player by other appropriate means.
7.2 WITHDRAWAL LIMITS AND LIMITATIONS
Subject to the terms and conditions of this Agreement, a Player may withdraw
Unutilized Funds from their Player Account up to the then-current balance of
Unutilized Funds.
A Player will not be entitled to withdraw Unutilized Funds from a Player Account
through OLG.ca at any time that a Player Account is Suspended unless OLG, in its
sole discretion, determines that the withdrawal (in whole or in part) will be
permitted. If a Player Account is Suspended and the Player wants to make a
withdrawal of Unutilized Funds, the Player must contact Player Support.
OLG may from time to time specify minimum and maximum withdrawal
amounts applicable to Player Accounts. As of the date of this Agreement, the
minimum amount of a single withdrawal of Unutilized Funds by a Player is $2, and
there is no maximum amount of a single withdrawal of Unutilized Funds by a
Player. If a Player wishes to withdraw less than the specified minimum
amount, the Player must contact Player Support.
OLG may from time to time limit the number of withdrawals of Unutilized Funds by
a Player that a Player can make during a specified period of time. As of the
date of this Agreement, a Player is permitted to make only one withdrawal of
Unutilized Funds per day.
7.3 WITHDRAWAL CANCELLATIONS
OLG may, in its discretion, refuse a withdrawal request if OLG suspects such
withdrawal is made in breach of this Agreement (whether or not such violation is
a Material Breach). OLG will make reasonable efforts to promptly notify the
Player of such refusal via the Player Contact Information associated with the
Player Account.
A Player may cancel their withdrawal request through their Player
Account. Provided such cancellation has not been processed by OLG,
the relevant funds will be returned to the Unutilized Funds in the
Player Account.
7.4 WITHDRAWAL PROCESSING TIMES
Following a Player's request to withdraw Unutilized Funds from their Player
Account and the satisfaction of all other terms and conditions for a withdrawal
(including providing any required information or documentation to OLG), in most
circumstances OLG will be able to process the withdrawal within three Business
Days. In some circumstances, a longer period of time for processing a
withdrawal may be required. OLG will not be required to notify the Player of
any delay associated with the processing of a withdrawal of Unutilized Funds or
the reason for such delay unless additional information or documentation is
required to be provided by the Player.
8 BONUS FUNDS TERMS
8.1 BONUS FUNDS
From time to time OLG may, in its sole discretion, whether for promotional
purposes or otherwise, offer to upload Bonus Funds into a Player Account,
subject to the Player (in their discretion) accepting the offer of the Bonus
Funds. Bonus Funds have a notional monetary value only, so they are not
Unutilized Funds at the time they are awarded. A Player is not entitled to
receive Bonus Funds unless OLG, in its sole discretion, determines that Bonus
Funds should be offered to a particular Player. A Player will not be obligated
to accept Bonus Funds. A Player can forfeit Bonus Funds at any time by
contacting Player Support.
OLG will have the right to determine the qualification criteria for all
promotions and awarding of Bonus Funds. The criteria will be specified in the
terms and conditions that OLG determines are applicable to any specific Bonus
Funds, and any use of such Bonus Funds must comply with the applicable terms and
conditions relating thereto (the “Bonus Funds Terms”). All Bonus Funds Terms
will be deemed to be incorporated by reference in this Agreement, and in the
event of any inconsistency between the Bonus Funds Terms and the terms and
conditions of this Agreement, the Bonus Funds Terms shall govern to the extent
of the inconsistency.
The awarding and availability of Bonus Funds are in OLG's sole discretion. The
use of Bonus Funds may be limited to specific Games and specific periods of
time, and Bonus Funds may expire and be cancelled if they are not used prior to
a specified date or time. The applicable Bonus Funds Terms should be
consulted. In addition, OLG may cancel Bonus Funds that have been uploaded into
a Player Account at any time in its sole discretion.
8.2 USING BONUS FUNDS
If a Player who wants to play Games (other than Play-for-Free Games or Draw
Based Lottery Games Played Online) has both Bonus Funds and Unutilized Funds
in their Player Account (regardless of whether the awarding of the Bonus Funds
preceded or followed the credit of notional funds to the balance of the Player
Account, whether resulting from a deposit of funds with OLG by the Player or the
winning of a Prize by the Player),the Unutilized Funds will be used first to
play the eligible Games until all of the Unutilized Funds have been utilized,
following which time the Bonus Funds will be used. Winnings from wagers placed
with Bonus Funds are added to the Bonus Funds balance.
For Draw-Based Lottery Games Played Online and Sports Betting Games Played
Online, Bonus Funds will be used in accordance with the applicable Bonus Fund
Terms. Pursuant to such terms, a Player may be required and/or permitted to use
Bonus Funds for the purchase of Draw-Based Lottery Games Played Online and
Sports Betting Games Played Online, as applicable, prior to Unutilized Funds
being utilized.
The Bonus Funds Terms may contemplate that certain Bonus Funds will become
Unutilized Funds only after certain wagering requirements have been
satisfied. A Player should review the applicable Bonus Funds Terms prior to
accepting an offer of Bonus Funds. If a Player does not accept the applicable
Bonus Funds Terms in their entirety, then the Player must not accept the
relevant Bonus Funds or opt-out of the promotion in accordance with such Bonus
Fund Terms.
9 ADVERTISING
9.1 PUBLISHING WINNER INFORMATION
OLG may publish the winner’s name, town/city, Prize amount, game
name, “insider” status, draw date and paid date on OLG’s web site (OLG.ca).
10 INACTIVE AND DORMANT ACCOUNTS
10.1 INACTIVE ACCOUNTS
A Player Account will become an Inactive Account if there has not been a
successful Player-Initiated Transaction for a period of 12-consecutive months,
unless the Player Account is for a Self-Excluded Individual. For this purpose,
a “Player-Initiated Transaction” means (i) a deposit of funds by the Player for
the purpose of funding the Player Account, (ii) a withdrawal of Unutilized Funds
from the Player Account, or (iii) a bet, wager or purchase of a Draw-Based
Lottery Game Played Online or a Pay-to-Play Game, including a Future Game
Transaction that has not expired or been suspended due to insufficiency of
Unutilized Funds or for any other reason. For the avoidance of doubt, a
Play-for-Free Game is not considered a Player-Initiated Transaction If the
Future Game Transaction associated with such a Player Account expires or is
suspended or cancelled for any reason, the foregoing 12-month period will be
calculated beginning on the day that the last Future Game Transaction is
processed from the Player Account, being the last Player-Initiated
Transaction.
A Player Account that has become an Inactive Account will cease to be an
Inactive Account following the successful completion of a Player-Initiated
Transaction.
An Inactive Account will be subject to the following monthly service fees
(“Inactive Account Fees”), the amount of which OLG will be entitled to withdraw
from the Unutilized Funds associated with the Player Account at the end of each
month (or at any time thereafter) without the requirement for any advance or
further notice to the Player:
1. during each of the first 12 months that the Player Account is an Inactive
Account, a monthly service fee of $2 per month (or if the balance of the
Player Account is less than $2, then that balance);
2. during each of the next six months that the Player Account is an Inactive
Account, a monthly service fee of $10 per month (or if the balance of the
Player Account is less than $10, then that balance); and
3. during each of the next six months that the Player Account is an Inactive
Account, a monthly service fee of $25 per month (or if the balance of the
Player Account is less than $25, then that balance).
The maximum amount of Inactive Account Fees that OLG will be entitled to receive
from a Player under this Agreement is equal to the lesser of (i) $234 and
(ii) the amount of the Unutilized Funds associated with the Inactive Account.
10.2 DORMANT ACCOUNTS
An Inactive Account will become a Dormant Account if the Player does not
successfully complete a Player-Initiated Transaction within the 24-month period
immediately following the date on which the Player Account becomes an Inactive
Account (i.e., the Player has not successfully completed a Player-Initiated
Transaction for 36 consecutive months). When a Player Account becomes a Dormant
Account, the Player Account will be initially Suspended by OLG and subsequently
Deactivated. Once the Player Account is a Dormant Account the Player will not be
able to log into or use the Player Account. Subject to the minimum withdrawal
requirements in Section 7.2 and documentation requirements in Section 4.3, OLG
will deposit an amount equal to the Unutilized Funds as at such date into the
bank account that is associated with the Player Account, the details of which
are stored by OLG on the iGaming System. In the event that no bank account is
associated with the Player Account, or if OLG is not able to successfully
deposit the Unutilized Funds in such bank account (for example, because the bank
account has been closed or because OLG requires additional information in order
to confirm that the bank account belongs to the Player), OLG will use its
reasonable efforts to contact the Player using the Player Contact Information to
advise as to the status of the Player Account and the balance of Unutilized
Funds. If OLG is unable to contact the Player, the Player Account will be
Deactivated. If OLG is unable to contact the player within 24-months of the
Player Account becoming a Dormant Account, Unutilized Funds may be forfeited to
OLG.
10.3 REACTIVATION OF A DORMANT PLAYER ACCOUNT
OLG will retain information relating to a Dormant Account in the iGaming System
in accordance with its record retention policies. If a Player Account has become
a Dormant Account and is locked, the Player may thereafter contact Player
Support to request the reactivation of the Player Account. If a Dormant Account
is reactivated, it will have the same account details as those which existed as
of the date the Player Account became a Dormant Account. In the event that any
of the relevant information has changed (for example, the Player Contact
Information), the Player will be solely responsible for updating such
information and complying with the terms and conditions of this Agreement which
are then in effect.
11 PLAYER’S CLOSURE OF ACCOUNTS
11.1 CLOSURE OF A PLAYER ACCOUNT BY THE PLAYER
A Player may close their Player Account at any time by contacting Player
Support (“Closed Account”). If a Player is no longer eligible to have a Player
Account (for example, if the Player will be relocating to a jurisdiction outside
of the Province of Ontario, or if the Player becomes an Excluded Individual),
the Player is required to Close their Player Account.
Upon Closure of a Player Account, the Player Account will no longer be
accessible by the Player until such time as the Player has contacted Player
Support to request a re-opening of the Player Account and OLG has approved of
such re-opening. All Future Game Transactions associated with the Closed Player
Account that have not been completed by the time of Closure will be cancelled.
Notwithstanding the Closure of the account, OLG will retain a Player’s
information in accordance with its record retention policies. For more
information on how OLG retains a Player’s personal information, see the
OLG Internet Gaming Privacy and Cookie Policy
Subject to the minimum withdrawal requirements in Section 7.2 and documentation
requirements in Section 4.3, if a Player Closes their Player Account and
Unutilized Funds remain in the Player Account at that time, OLG will return the
Unutilized Funds to the Player's bank account that is associated with the Player
Account, the details of which are stored by OLG on the iGaming System. In the
event that no bank account is associated with the Player Account, or if OLG is
not able to successfully deposit the Unutilized Funds in such bank account (for
example, because the bank account has been closed or because OLG requires
additional information in order to confirm that the bank account belongs to the
Player), OLG will use reasonable efforts to contact the Player using the Player
Contact Information to advise as to the status of the Player Account and the
balance of Unutilized Funds.
12 DEACTIVATION OR SUSPENSION OF A PLAYER ACCOUNT IN OLG'S DISCRETION
12.1 SUSPENSION OF A PLAYER ACCOUNT
OLG shall have the right to suspend a Player Account at any time in its sole
discretion (a “Suspended Account”). Without limiting the foregoing, and by way
of example only, OLG may Suspend a Player’s access to their Player Account if it
suspects that the Player has improperly initiated a Chargeback or has committed
any breach of this Player Agreement, applicable law, Lottery Game Rules, and/or
the Pay-to-Play Game Rules.
While a Player Account is Suspended:
1. a Player will be unable to login or access their Player Account;
2. a Player will be unable to withdraw any Unutilized Funds unless OLG, in its
sole discretion, determines otherwise;
3. all Future Game Transactions associated with the Suspended Player Account
will be suspended and/or cancelled (i.e. no purchase or other financial
transaction in respect thereof that has not been completed at the time the
Player Account is Suspended will be completed); and
4. a Player may be required to cooperate with any investigations conducted by
OLG into the Player’s conduct prior to the Suspension being lifted
(including provisions of additional documentation or information as
requested by OLG). Failure to cooperate with this subsection 12.1(d) shall
be deemed a Material Breach of this Agreement.
If, during the Suspension, OLG determines that the Player has committed a
Material Breach of this Agreement, it may Deactivate the Player Account in
accordance with Section 12.2.
12.2 DEACTIVATION OF PLAYER ACCOUNTS
OLG shall have the right to deactivate a Player Account at any time in its sole
discretion (a “Deactivated Account”).
If OLG Deactivates a Player Account, OLG will deposit an amount equal to the
Unutilized Funds as at such date into the bank account that is associated with
the Player Account (subject to the minimum withdrawal requirements detailed in
Section 7.2 and additional documentation requirements in Section 4.3), the
details of which are stored by OLG on the iGaming System. In the event that no
bank account is associated with the Player Account, or if OLG is not able to
successfully deposit the Unutilized Funds in such bank account (for example,
because the bank account has been closed or because OLG requires additional
information in order to confirm that the bank account belongs to the Player),
OLG will use its reasonable efforts to contact the Player using the Player
Contact Information. If OLG is unable to contact the Player, then OLG
will retain the Unutilized Funds until OLG receives proper instructions relating
to the disposition of such funds from the Player or their legal representative.
Notwithstanding the foregoing, if OLG Deactivates a Player Account as a result
of the occurrence of a Material Breach by the Player under this Agreement, OLG
(in its sole discretion) shall be entitled to treat any or all of the Unutilized
Funds as forfeited by the Player, in which case the Player will not be entitled
to have the Unutilized Funds returned.
13 EFFECT OF DEACTIVATION OR CLOSURE OF A PLAYER ACCOUNT
Without limiting the foregoing, when a Player Account is a Closed Account or a
Deactivated Account:
1. Any scheduled wagers, bets or purchases (including for Future Game
Transactions) that have not been completed prior to
the Closure or Deactivation will be cancelled;
2. the Player will not be entitled to receive any offers for new Bonus Funds,
and any existing Bonus Funds associated with the Player Account will be
cancelled and the Player will not be entitled to receive any compensation in
respect of the cancelled Bonus Funds; and
3. this Agreement will terminate, except for those provisions which by their
nature are intended to survive the termination of this Agreement.
14 ACCESSING AND USING OLG.CA
14.1 SUPPLY AND MAINTENANCE OF PLAYER EQUIPMENT AND SERVICES
Prospective Players, Intending Players, and Players are solely responsible
for supplying and maintaining all equipment, technology and services that they
require to access and use OLG.ca. The performance or operation of OLG.ca or
any website or Mobile Applications that OLG may make available to Players from
time to time may be affected by a Player's computer equipment, mobile
device, Internet connection or other factors that are outside
of OLG's control. In some cases, a Prospective Player, Intending Player, or a
Player may not be able to access or use some or all of the
components or functionality of OLG.ca as a result of deficiencies in their own
equipment or technology or the service providers retained by them. For example,
a slow Internet connection could adversely impact the performance or operation
of OLG.ca, or an outdated web browser or the settings on a Player's computer
could cause some or all of the content of OLG.ca to display incorrectly or to
fail to display.
OLG makes no representation or warranty of any kind regarding the compatibility,
functionality, performance or operation of OLG.ca or any component thereof on
any Intending Player, Prospective Player or Player's computer or
other devices used to access OLG.ca.
Players may require additional third-party services to access OLG.ca
(e.g., internet service provider agreement; mobile carrier
agreement; email account; text messaging service (SMS)). The Player is solely
accountable for any agreements and charges related to
these third-party services. A Player should familiarize themselves with the
terms and conditions that govern any such services prior to using them to
access OLG.ca.
14.2 THIRD-PARTY CONTENT; JOINT GAMES
In order to access or use certain components of OLG.ca, it may be necessary for
a Prospective Player or a Player to download software (for example, certain
casino games may require a flash player or an up-to-date web browser.)
Certain third-party product providers may require the Prospective Player
or the Player to accept and agree to additional terms and conditions governing
the use of their products. It is the sole responsibility of the Prospective
Player or the Player to determine whether they accept and agree to any
such third-party terms and conditions, and if the Prospective Player or the
Player does not accept and agree to them, such third-party product should not be
used.
OLG shall not be liable for any direct or indirect damage to, or loss of data
from, a Prospective Player's or a Player's equipment that may arise from or as a
result of the access or use of OLG.ca or any content, software or applications
made available by or on behalf of OLG through OLG.ca.
Some Pay-to-Play Games may be offered jointly and networked with one or more
other Canadian lottery jurisdictions. Players playing such Games could face
opponents from within Ontario as well as opponents located elsewhere in Canada.
14.3 OLG'S INTELLECTUAL PROPERTY RIGHTS
OLG is the owner or licensee of all of the copyright, trademarks and other
intellectual property rights in, to and in respect of OLG.ca and the iGaming
System, including the content of the foregoing, the Games and any written
communications that are sent to Prospective Players or Players by or on behalf
of OLG (collectively, “OLG IP Rights”). No Prospective Player or Player shall
be deemed to be granted or to receive any rights in or to any of the OLG
IP Rights except to the extent specifically contemplated in, and subject to the
terms and conditions of, this Agreement.
14.4 VIRUSES, HACKING AND OTHER OFFENCES
The access or use of OLG.ca other than in accordance with the terms and
conditions of this Agreement is strictly prohibited.
A Prospective Player or a Player shall not:
1. knowingly or negligently introduce, or permit the introduction of, any
virus, trojan, worm, logic bomb or other material that is or would
reasonably be expected to be malicious or technologically harmful to OLG.ca,
the iGaming System, any Game or any component of any of the foregoing;
2. access or attempt to gain access to OLG.ca, the iGaming System, any Game or
any component of any of the foregoing that they are not entitled to access,
including the servers on which OLG.ca, the iGaming System or any Game is
stored or any server, computer or database connected to OLG.ca, the iGaming
System or any Game. The foregoing restriction includes any attempt to bypass
any security mechanisms included in OLG.ca, the iGaming System or any Game,
including those which are intended to protect the security of Player's
personal information;
3. use any software program which, in OLG's sole determination, is endowed with
artificial intelligence (i.e., robots) in connection with the Player's
participation in a Game;
4. attack, whether alone or in combination with others, OLG.ca by means of a
denial-of-service attack or a distributed denial-of-service attack;
5. translate, reverse engineer, decompile, disassemble, modify, create
derivative works based on, or otherwise modify or make any attempt to
discover the source code of any software (or any part thereof) that is
downloaded through or in connection with the access or use of OLG.ca;
6. copy, disclose (including, for example, by posting on any social
media, blog, message board or other public forum), transmit or otherwise
make available, or remove or alter, any of the content or material that is
made available on or through OLG.ca; or
7. remove, obscure or alter any notice of any OLG IP Right (including any
designation of copyright or trademark) contained in any content or material
that is made available on or through OLG.ca.
A failure to comply with this Section 14.4 will constitute a material breach of
this Agreement by the Prospective Player or the Player. In the event that any
action that is prohibited by this Section 14.4 occurs, OLG (in its sole
discretion) may deem it to be an Error for the purposes of this Agreement, and,
in addition to this Section 14.4, Section 15.1 shall also apply in respect
thereof.
14.5 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
Each Player is prohibited from engaging in, and is required to immediately
notify OLG upon becoming aware that another Player is or may be engaging in, any
form of collusion, cheating, fraud or criminal activity or otherwise exploiting
an unfair advantage involving any Game or other component of OLG.ca, including
in connection with the registration of a Player Account, the deposit of funds
with OLG to the credit of the notional balance of a Player Account, making a
bet, wager or purchase of a Game, or the withdrawal of Unutilized Funds.
For the purposes of this Agreement, as examples only:
1. fraud includes the unauthorized use of a credit card as a source of funds to
be deposited to the credit of a Player Account;
2. criminal activity includes money laundering;
3. an unfair advantage includes the use of any software that could provide a
Player with an unfair advantage (including, by way of example
only, “bots”, artificial intelligence, machine learning software, malicious
code, opponent profiling software, automatic betting software, viruses,
worms, or malware); and
4. an unfair advantage includes the exploitation of a fault, loophole or error
in any software that is used in connection with the operation of OLG.ca
(including any Game) or the exploitation of any Error; and
5. in the case of Sports Betting Games Played Online, collusion includes any of
the following:
1. having access to non-public/exclusive information related to an Event, or
having the potential to impact the outcome of an Event or bet type, in
respect of any Event overseen by the relevant Event governing body;
2. having sufficient authority to influence the outcome of an Event
(including, without limitation, athletes, coaches, managers and owners),
in respect of any Event overseen by the relevant Event governing body;
3. being an owner of an Event governing body or an Event member team, in
respect of any Event overseen by that governing body or any event in
which a member team of that governing body participates; or
4. compiling betting odds for any Event in which one is involved. Each
Player hereby represents and warrants to OLG that they comply, and will
comply, with the provisions of paragraphs 5(a), (b), (c) and (d) of this
Section 14.5.
OLG will use reasonable efforts to detect and prevent any such collusion,
cheating, fraud or criminal activity by Players or the taking of any unfair
advantage by Players, but in the event that any such activity occurs and another
Player incurs any loss or damage, OLG will not be liable for any such loss or
damage.
Each Player hereby represents and warrants to OLG that they comply, and will
comply, with the provisions of paragraphs 5(a), (b), (c) and (d) of this Section
14.5.
OLG shall have the right to notify all third parties which OLG, in its sole
discretion, determines to be appropriate in the event of any actual or suspected
collusion, cheating, fraud or criminal activity by any Player or the taking of
any unfair advantage by any Player, including the appropriate law enforcement
authorities and other third parties that OLG determines to be appropriate (for
example, police services, the AGCO, OLG's payment processors, Event governing
bodies, other operators/providers of sports betting platforms, and credit card
issuers and brands).
15 ERRORS AND UNAVAILABILITY OF OLG.CA
15.1 OLG'S ERRORS
A number of circumstances may arise where a Game-related bet, wager or purchase
is accepted by OLG, or where OLG awards a Prize, credits a Player Account or
processes a withdrawal, in each case in error (an “Error”). As examples only,
Errors may include:
1. where OLG misstates any Lottery Game Rules, Pay-to-Play Game Rules or Bonus
Funds Terms, in each case as a result of an obvious error or omission in
inputting the information, or as a result of a computer malfunction;
2. where OLG credits a Player Account, thereby increasing the amount of
Unutilized Funds, as a result of a manual or computer input error; or
3. where OLG deposits into a Player's bank account an amount that is greater
than the amount of Unutilized Funds in a Player Account; or
4. in the case of Sports Betting Games Played Online, errors which may result
in the voiding and/or resettling of a wager:
1. Where OLG accepts a wager after the Event Cut-off Time for Wagering (as
defined in the applicable Pay-to-Play Game Rules); after a result is
known; or at a stage where the Player could have any indication of the
result of the wager;
2. Where OLG accepts a wager based on incorrect information provided by OLG
including, but not limited to, incorrect outcomes, participants,
location, date, time, lines or odds;
3. Where OLG settles a wager with an incorrect result or payout; or
4. If OLG, in its sole discretion, believes that the integrity of the event
may have been called into question: or
5. The Player fails to comply with one or more of paragraphs 5(a), (b), (c)
and (d) of Section 14.5
OLG reserves the right to correct any Error in the manner that it deems
appropriate in the circumstances, and OLG's decision shall be final and
binding. Reference is also made to Section 16.3.
Neither OLG nor any of its employees, agents or service providers shall be
liable for any loss incurred by a Player that results from any Error, including
any loss of winnings that results from a forfeiture thereof by the Player as a
result of the Error. OLG shall use reasonable efforts to notify a Player if any
Error has adversely impacted the Player, or if the correction of any Error
adversely impacts the Player.
In the event that OLG pays any money (i.e., by processing a withdrawal) to a
Player as a result of or in relation to an Error, the Player shall be deemed to
hold such money in trust for OLG, and OLG shall have the right to recover such
money through a correcting entry to the extent that funds are available in the
Player’s Player Account and, if sufficient funds are not available, through a
demand for payment to that person which demand the person shall
immediately satisfy, to the extent of any deficiency, in accordance with OLG's
reasonable instructions.
If an Error results in a credit to a Player Account (the amount of such credit
being “Error Funds”), any subsequent Game-related bet, wager or purchase may be
deemed by OLG to have been made using the Error Funds, and (i) OLG may cancel
such bet, wager or purchase, and (ii) if any Prize in respect thereof has been
credited to the Player Account or otherwise paid or delivered to the Player, the
Player shall be deemed to be holding the full amount of such Prize in trust for
OLG, and (iii) upon OLG making a demand for the return of such Prize, the Player
shall immediately return the Prize to OLG in accordance with OLG's reasonable
instructions.
15.2 UNAVAILABILITY OF OLG.CA
OLG intends to make OLG.ca available on a 24-hour basis, 7 days a week.
However, from time to time it will be necessary to limit or restrict access to
all or parts of OLG.ca (“Downtime”), including for purposes of conducting
software maintenance and upgrades, and addressing Errors and other issues as
determined by OLG in its sole discretion. During a period of Downtime, some or
all of the functionality of OLG.ca may not be available. As examples only, it
may not be possible to:
1. deposit funds with OLG for purposes of crediting the notional balance of a
Player Account;
2. withdraw Unutilized Funds;
3. play Games; or
4. check a Player's transaction history.
OLG will use reasonable efforts to notify Players in advance of planned
Downtime by posting notices at OLG.ca or through other appropriate means as
determined by OLG in its discretion. However, it may not be possible to notify
Players in advance of Downtime, including in circumstances beyond OLG's control
(for example, a power failure) or if the Downtime is determined to be necessary
to address a potential or actual security threat or breach. Notwithstanding
anything to the contrary contained in this Agreement, a Player shall not be
entitled to any compensation arising from or as a result of any Downtime
including, for example, if a Player is unable to withdraw Unutilized Funds
through OLG.ca or if Bonus Funds expire during the period of any Downtime.
16 BREACH OF THIS AGREEMENT BY A PLAYER
16.1 NOT A MATERIAL BREACH
If a Prospective Player or a Player fails to comply with any term or condition
of this Agreement or otherwise breaches this Agreement, except in the case of a
material breach of this Agreement (actual or deemed), OLG will use reasonable
efforts to notify the Prospective Player or the Player of the breach and, if
such breach is of a nature that can be remedied, provide a reasonable period of
time (as determined by OLG) during which the Prospective Player or Player may
remedy the breach. If the breach is not remedied to the satisfaction of OLG,
then the breach shall be deemed to be a material breach of this Agreement.
16.2 MATERIAL BREACH
If a Prospective Player or a Player fails to comply with any term or condition
of this Agreement and such breach is or is deemed by OLG to be a material breach
for purposes of this Agreement, then in addition to the other rights and
remedies of OLG specified in this Agreement, OLG may exercise any or all of the
following remedies as OLG, in its sole discretion, determines to be appropriate
in the circumstances, in each case without the requirement for prior
notification to the Prospective Player or the Player or any remedial period:
1. Suspend the Player Account until such time as the breach is remedied to
OLG's satisfaction;
2. request that the Player contact Player Support to explain the circumstances
of the breach, or to provide such information and documentation relating
thereto as OLG may request;
3. Deactivate the Player Account and exclude the Player from playing Games
on OLG.ca;
4. notify any third parties which OLG, in its sole discretion, determines to be
appropriate in the circumstances, including law enforcement authorities and
other third parties (for example, police services, the AGCO, OLG's payment
processors and credit card issuers and brands); or
5. retain any or all of a Player's Unutilized Funds to the extent necessary to
compensate OLG for its actual and/or potential losses and
liabilities resulting from such breach.
16.3 DISPUTES
Except as otherwise provided in the Lottery Game Rules or the Pay-to-Play Game
Rules, no claim or dispute by a Player with regard to any bet, wager or purchase
of a Game, including the outcome of such Game, will be considered by OLG (i) in
the case of a Draw-Based Lottery Game Played Online, more than 12
months following the date on which the Game is completed, and (ii) in the case
of a Pay-to-Play Game, more than 30 days following the date on which the Game is
completed.
OLG's records, as maintained in the iGaming System (and/or OLG's central
computer-controlled online system, in the case of a Draw-Based Lottery Game
Played Online), will be the final authority in determining the circumstances of
a Player's participation in the relevant Game and the results of such
participation. In the event of a disagreement between the result that appears
on a Player's screen and the relevant Game servers (and/or OLG's central
computer-controlled online system, in the case of a Draw-Based Lottery Game
Played Online), the result that appears in the Game servers (and/or OLG's
central computer-controlled online system, in the case of a Draw-Based Lottery
Game Played Online) will prevail.
A Prospective Player or a Player who wishes to make a complaint about OLG or any
aspect of OLG.ca may do so by contacting Player Support or otherwise
contacting OLG in accordance with Section 18.1. A Prospective Player or a
Player may also contact the AGCO (OLG's regulator) using the contact information
in Section 18.2.
17 LIMITATIONS OF LIABILITY
17.1 OLG'S LIABILITY
Except as otherwise provided in the applicable Lottery Game Rules
or Pay-to-Play Game Rules, OLG's (including, but not limited to the extent
applicable, OLG's, OLG’s service providers, subcontractors, employees, agents,
and assigns) maximum liability, subject always to Section 17.2, to a Prospective
Player or a Player under this Agreement or otherwise in respect of the accessing
or use of OLG.ca shall not exceed the lowest of:
1. the dollar amount value of the bets, wagers, purchases or
tips actually made by a Player via their Player Account in respect of the
relevant bet, wager, purchase, tip or Game that gave rise to
the relevant alleged liability;
2. the amount of applicable monies, where such monies have been improperly
directed by OLG or misplaced by OLG; or
3. an aggregate of $1,000 in respect of all other liabilities, including for
liabilities resulting from or as a result of any negligent act or omission
of or by OLG or any of OLG's service providers, or anyone acting on behalf
of OLG or any of OLG's service providers.
17.2 EXCLUSIONS FROM OLG'S LIABILITY
Notwithstanding anything to the contrary contained in this Agreement, OLG shall
not be liable for any loss or damage suffered by any person as a result of:
1. the operation of OLG.ca, the iGaming System (and/or OLG's central
computer-controlled online system, in the case of a Draw-Based Lottery Game
Played Online);
2. the failure of OLG.ca, the iGaming System (and/or OLG's central
computer-controlled online system, in the case of a Draw-Based Lottery Game
Played Online) to operate properly or at all;
3. the participation by any person in, or any failure, negligence or wrongdoing
by OLG or any of OLG’s service providers in respect of, any responsible
gambling program operated by OLG or any of OLG’s service providers,
including: (i) the self-exclusion program or player breaks; (ii)
PlaySmart.ca; (iii) deposit limits; (iv) financial limits and budgets; (v)
playing time reminders; (vi) self-assessment tools or risk profiles;
4. the failure of OLG or any of OLG’s service providers to: (i) process or
record a purchase; (ii) process, receive or record a payment for a
ticket; (iii) display an accurate purchase confirmation in such person’s
player account; or (iv) otherwise complete a transaction (including, without
limitation, a Future Game Transaction); or
5. any wager or tip erroneously or unintentionally made by a Player.
For greater certainty, a Prospective Player or a Player shall not have the right
to claim damages under or in connection with OLG.ca or this Agreement or for
breach of this Agreement by OLG, in tort, in contract or on any basis whatsoever
to the extent that any loss claimed by the Prospective Player or the Player is:
1. for punitive, exemplary or aggravated damages;
2. for loss of profits, loss of chance, loss of use, loss of production, loss
of business or loss of business opportunity, including (but not limited to)
loss of data, profits, revenue, goodwill, reputation or business
interruption;
3. a claim for consequential loss or for indirect loss of any nature suffered
or allegedly suffered by the Prospective Player or the Player; or
4. not reasonably foreseeable by OLG arising out of this Agreement or the use
of OLG.ca.
OLG.ca will be operated with reasonable skill and care substantially as
described in this Agreement.
OLG does not make any other promise, representation or warranty regarding OLG.ca
or any of the Games or other products or services that are made available on or
through OLG.ca, and except as specifically included in this Agreement, OLG
hereby disclaims all warranties regarding the foregoing, whether express,
implied or statutory, including all implied warranties in respect of the same.
Prospective Players and Players acknowledge and agree that, by accepting the
terms and conditions of this Agreement, they do not rely on, and shall have no
remedy in respect of, any statement, representation, warranty or understanding
of any person, other than those of OLG which are included in
(or expressly incorporated by reference into) this Agreement.
18 CONTACTS
18.1 CONTACTING OLG
A Prospective Player or a Player may contact OLG's Player Support at any time as
follows:
1. by using real-time chat, available through OLG.ca;
2. by e-mail, playersupport@OLG.ca. OLG will endeavour to respond to e-mails
within one Business Day. If the e-mail address from which OLG receives a
message does not correspond to the e-mail address that is included in the
Player Contact Information that is associated with your Player Account, OLG
will not provide any information relating to your Player Account when
responding to your e-mail. In such circumstances, you may be requested or
required to contact OLG by using real-time chat or by telephone; or
3. by telephone, 1 (855) 978 7529
18.2 CONTACTING AGCO
OLG is regulated by the AGCO. A Prospective Player or a Player may contact the
AGCO regarding any aspect of OLG.ca as follows:
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East, Suite 200
Toronto, Ontario M2N 0A4
Tel: 1 (416) 326 8700 or 1 (800) 522 2876 (toll free in Ontario)
18.3 CONTACTING A PLAYER
OLG, or anyone acting on behalf of OLG, shall be entitled to contact a Player
with respect to any matter contemplated in this Agreement by using any of the
Player Contact Details (including by way of email or telephone). OLG's other
communications with a Player or a Prospective Player will be subject to the
terms and conditions of the OLG Internet Gaming Privacy and Cookie Policy.
19 GENERAL PROVISIONS
19.1 FOR PURPOSES OF THIS AGREEMENT, UNLESS OTHERWISE STATED:
1. “day” means a day of the week commencing at 12:00:00 AM and ending at
11:59:59 PM;
2. “week” means the seven-day period commencing on Monday at 12:00:00 AM and
ending on Sunday at 11:59:59 P.M.;
3. “month” means a calendar month;
4. all times are expressed in Eastern Time;
5. all monetary amounts are references to lawful currency of Canada (i.e.,
Canadian dollars); and
6. “including” is deemed to mean “including without limitation” and shall not
be deemed limited by the specific enumeration of items;
7. words importing the singular shall include the plural and vice versa and
words importing one gender shall include all genders unless context
otherwise requires;
19.2 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE
LAWS OF THE PROVINCE OF ONTARIO AND THE FEDERAL LAWS OF CANADA APPLICABLE
THEREIN.
19.3 EACH PROVISION OF THIS AGREEMENT SHALL BE VALID AND ENFORCEABLE TO THE
FULLEST EXTENT PERMITTED BY LAW. IF ANY PROVISION OF THIS AGREEMENT IS DECLARED
INVALID, UNENFORCEABLE OR ILLEGAL BY A COURT OF COMPETENT JURISDICTION, SUCH
PROVISION MAY BE SEVERED AND SUCH INVALIDITY, UNENFORCEABILITY OR ILLEGALITY
SHALL NOT PREJUDICE OR AFFECT THE VALIDITY, ENFORCEABILITY AND LEGALITY OF THE
REMAINING PROVISIONS OF THIS AGREEMENT.
EFFECTIVE DATE: October 27th, 2021
--------------------------------------------------------------------------------
By checking this box, you are confirming you have read, understand and agree to
be bound by the updated terms and conditions of the Player Agreement – Terms and
Conditions of Use for OLG.ca
Login
Cancel
CONFIRM YOUR INFORMATION
--------------------------------------------------------------------------------
Please confirm that the details in the “Account Information” section of your
profile is accurate and complete, and that you will continue to keep this
information up-to-date. For more details, please reference our FAQ - Manage
Account - Section 8
I Confirm
WE'LL BE RIGHT BACK!
We’re getting ready to draw the winning numbers for this game. Please check back
in a few minutes to purchase a ticket!
Okay
PICK 6 NUMBERS
OOPS!
Cookies are disabled! For full-featured site access and optimal performance,
please enable cookies in your Web browser settings.
Okay