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2a02:26f0:6c00:28a::1cc7  Public Scan

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Submitted URL: https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDksInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkI...
Effective URL: https://www.uscis.gov/tools/meet-emma-our-virtual-assistant
Submission: On April 07 via manual from US — Scanned from DE

Form analysis 1 forms found in the DOM

<form class="gsc-search-box gsc-search-box-tools" accept-charset="utf-8">
  <table cellspacing="0" cellpadding="0" class="gsc-search-box" aria-label="google search" title="Site Search">
    <tbody>
      <tr>
        <th scope="col" class="noborder"><span class="sr-only">Searchbox Container</span></th>
        <th scope="col" class="noborder"><span class="sr-only">Search Icon Container</span></th>
        <th scope="col" class="noborder"><span class="sr-only">Clear Search Container</span></th>
      </tr>
      <tr>
        <td class="gsc-input">
          <div class="gsc-input-box" id="gsc-iw-id1">
            <table cellspacing="0" cellpadding="0" id="gs_id50" class="gstl_50 gsc-input" style="width: 100%; padding: 0px;" aria-label="google search">
              <tbody>
                <tr>
                  <th scope="col" class="noborder"><span class="sr-only">Input Container</span></th>
                  <th scope="col" class="noborder"><span class="sr-only">Clear Search Container</span></th>
                </tr>
                <tr>
                  <th scope="col" class="noborder"><span class="sr-only">Searchbox Container</span></th>
                  <th scope="col" class="noborder"><span class="sr-only">Search Icon Container</span></th>
                  <th scope="col" class="noborder"><span class="sr-only">Clear Search Container</span></th>
                </tr>
                <tr>
                  <td id="gs_tti50" class="gsib_a"><input autocomplete="off" type="text" size="10" class="gsc-input" name="search" title="Search our Site" id="gsc-i-id1" dir="ltr" spellcheck="false"
                      style="width: 100%; padding: 0px; border: none; margin: 0px; height: auto; outline: none;" placeholder="Search our Site"></td>
                  <td class="gsib_b">
                    <div class="gsst_b" id="gs_st50" dir="ltr"><a class="gsst_a" href="javascript:void(0)" title="Clear search box" role="button" style="display: none;"><span class="gscb_a" id="gs_cb50" aria-hidden="true">×</span></a></div>
                  </td>
                </tr>
              </tbody>
            </table>
          </div>
        </td>
        <td class="gsc-search-button"><button class="gsc-search-button gsc-search-button-v2" title="Search" name="Search"><svg style="display:inline-block !important;" class="svg-inline--fa fa-search fa-w-16" aria-hidden="true" focusable="false"
              data-prefix="far" data-icon="search" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg="">
              <path
                d="M508.5 468.9L387.1 347.5c-2.3-2.3-5.3-3.5-8.5-3.5h-13.2c31.5-36.5 50.6-84 50.6-136C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c52 0 99.5-19.1 136-50.6v13.2c0 3.2 1.3 6.2 3.5 8.5l121.4 121.4c4.7 4.7 12.3 4.7 17 0l22.6-22.6c4.7-4.7 4.7-12.3 0-17zM208 368c-88.4 0-160-71.6-160-160S119.6 48 208 48s160 71.6 160 160-71.6 160-160 160z">
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            </svg><svg width="13" height="13" viewBox="0 0 13 13">
              <title>search</title>
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            </svg></button></td>
        <td class="gsc-clear-button">
          <div class="gsc-clear-button" title="clear results">&nbsp;</div>
        </td>
      </tr>
    </tbody>
  </table>
</form>

Text Content

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Breadcrumb
 1. Home
 2. Tools
 3. Meet Emma, Our Virtual Assistant




MEET EMMA, OUR VIRTUAL ASSISTANT

Meet “Emma,” a computer-generated virtual assistant who can answer your
questions and even take you to the right spot on our website. Emma is named for
Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty
about helping immigrants. Inspired by her namesake, our Emma can help you find
the immigration information you need.


WHAT CAN EMMA DO?

Emma answers questions based on your own words; you don't need to know
“government speak”. She also knows a lot of common search terms. She can:

 * Provide immediate responses to your questions about all of our services.
 * Guide you through our website.
 * Find information based on the questions and search terms you use.

Emma is fluent in both English and Spanish, and she will always type out her
answers. Below Emma’s answer, she might also offer information related to your
question. If you have the sound on, she’ll also talk to you. (Currently, the
sound feature is only available on our English website.)


CHATTING WITH EMMA IS EASY

Getting Emma’s help is easy: just click the “Need Help? Ask Emma” link in the
upper right corner of the page or the “Need Help” icon on the bottom of some
pages. Emma works on desktop and laptop computers and mobile devices. 

Emma’s development team is continuously refining her knowledge base to improve
your experience. To send your feedback or ask for technical support, please
email us at askemma@uscis.dhs.gov. Please do not send questions about your
personal situation or case to this mailbox; instead, check your case status
online or call us at 800-375-5283.


LEARN MORE ABOUT EMMA

To learn more about Emma and see examples of questions applicants are asking
her, check out this short video: Hello, I'm Emma. How may I help you? (exit
USCIS to YouTube).

Last Reviewed/Updated:
04/13/2018

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