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Submitted URL: http://support.clearent.com/
Effective URL: https://support.clearent.com/
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HOW CAN WE HELP?

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HELP TOPICS


GETTING STARTED

10 Articles
 * Understanding Your Monthly Statement
 * Merchant Home Reference Guide
 * How to Reset Your Merchant Home User Name & Password

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TRANSACTIONS, BATCHES & DEPOSITS

7 Articles
 * How Do I Close My Batch?
 * Deposit Options
 * What is a Chargeback?

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ACCOUNT SETTINGS

11 Articles
 * How Do I Change My Federal Tax ID?
 * How Do I Change the Ownership of my Account?
 * How Do I Change the Mailing Address Associated With My Account?

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PCI COMPLIANCE

3 Articles
 * DataGuardian $150,000 Data Breach Protection Insurance Policy
 * PCI Compliance & Breach Insurance: DataGuardian Compliance & Security Program
 * Understanding Your P2PE Device

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RESOURCES

4 Articles
 * Understanding Your Form 1099-K
 * Hyfin Onboarding Process
 * Merchant Portal Virtual Terminal User Guide

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EQUIPMENT

11 Articles
 * Verifone VX520 XEVA432-XEVA433 Quick Reference Guide
 * PAX A Series Quick Reference Guide
 * Xplor Pay Mobile Activation/Use/Setup Guide

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POPULAR ARTICLES

 * PCI Compliance & Breach Insurance: DataGuardian Compliance & Security Program
 * PAX A Series Quick Reference Guide
 * Clearent Empower Program Attestation
 * Cash Discount Best Practices
 * Merchant Home Reference Guide


NEED SUPPORT?

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Customer Support

For questions about statements, billing, reconciliation, Merchant Home online
reporting, terminals, equipment or additional service requests.

866-435-0666

Monday - Sunday 7:00 AM - 11:00 PM Central

Partner Sales Support

866-203-7157

Monday - Friday 7:30 AM - 5:30 PM Central 



Direct Sales Support

844-951-1248

Monday - Friday 8:00 AM - 5:00 PM Central 

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Citizens Bank, N.A., Providence, RI; and Pathward, N.A., Sioux Falls, SD.

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