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Customer Toll Free Number: 1.844.363.4994 service@icanservice.net
 * Home
 * Property Owners
 * Service Providers
 * Insurance Partners
 * Application Update
 * 24/7 Immediate Service Request




WELCOME TO ICAN!


THE ULTIMATE CUSTOMER SERVICE SOLUTION FOR PROPERTY OWNERS!






There’s no time for a “list” or an “advisor”! Get help you can count on! Get
ICAN Service Now!

ICAN’s National Network of Credentialed service providers are on call 24/7/365
days a year and have been thoroughly vetted to meet the highest qualification
standards in the industry and every project is monitored to ensure the highest
quality customer service for your project. ICAN takes the guess work out of who
to trust on your project. The best part is ICAN Service is free for property
owners and insurance professionals! There is no need to download an application
that you may only use once or research “who” to hire. Just submit a request in
one simple step and help is on the way!

Request immediate Service Now!


24/7 EMERGENCY RESPONSE

There is never a convenient time to experience the need for an emergency home
service. ICAN Service’s Expert Providers are on call and available for 24/7
dispatch, 365 days a year, no matter the event. Whether it’s a Roof Tarp needed
for a leaking roof, an untimely Burst Pipe, Water Damage from any cause or a
devastating 2 AM Fire, Request Immediate Service Now in one simple step and
expert help is on the way! *All vendors have been thoroughly vetted and every
project monitored to ensure the highest quality customer service and
performance!

WATER EXTRACTION

From a broken hot water heater, a burst pipe, sewage back up or flood. ICAN has
you covered. Our contractors are all IICRC certified to handle any water
emergency 24/7 – 365.

GENERAL CONSTRUCTION

Structural damage caused by fire, water, storms or vandalism can leave a
property owner out in the cold! Whether a home or business, our select group of
providers are available to assist on any construction project.

BOARD-UPS & PROPERTY SECURING

When a fire happens, what do you do once it’s out? Call ICAN. Our contractors
are available 24/7 – 365 to get your property secure. We do board ups to keep
the elements from doing further damage.

ROOFING & SIDING CONTRACTORS

The exterior of a property is the first line of defense when it comes to
protecting your property. Whether the damage is sustained from a daily wind
storm or a catastrophic hail storm, We Can Help.

EMERGENCY TREE REMOVAL

ICAN Service’s Emergency Tree Removal Experts are available 24/7 to provide
Emergency Assistance. Certified Arborists are on-call to assist with Emergency
Removal of Trees that have damaged your Property. Tree Services Provided
include, Preventative Maintenance, Trimming and Hazardous Removal before the
Storm.

EMERGENCY FIRE & WATER DAMAGE SERVICES

Fire and water damage restoration are the most common causes of insured damages
for property owners nationwide. Whether an appliance leak, burst pipe, back flow
or drainage issues, ICAN Service can help.

MITIGATION / STRUCTURAL DRYING

Our contactors are IICRC (Institute of Inspection Cleaning and Restoration
Certification) certified to get water out. They use the most advanced equipment
to find the places moisture can hide.

HVAC CONTRACTORS

Our Contractors Repair and perform Preventative Maintenance for Heating,
Ventilation and Air Conditioning Installations.

CONSTRUCTION REPAIRS

Any damage for any reason inside or out ICANService has licensed insured
contractors to bring your property back to normal. We are on call 24/7 for any
emergency construction issues.

XACTIMATE ESTIMATING

We use the same billing software as most major insurance carriers. To be sure
you’re getting great work done at the right price our contractors write their
estimates using Xactimate.

PLUMBING CONTRACTORS

Plumbing issues are the leading cause of water damage claims for property
owners. While some of these claims may be avoidable with preventative steps such
as annual inspections on Water Heaters, Plumbing Fixtures and Appliances, others
are simply unavoidable. In the event you have experienced a Slab Leak, Backflow
issue or any Plumbing failure, ICAN’s nationwide network of Plumbing Contractors
are available 24/7 to provide annual Inspections, Leak Detection, Video
Inspection or Emergency Response services and are only one click away! ICAN
offers property owners immediate service they can count on!

MOLD ASSESSMENT & REMEDIATION

Harmful contaminants resulting from unseen water damage issues can lead to
serious health concerns to property owners and their tenants. ICAN’s nationwide
network of certified mold professionals are available 24/7 to ensure your
project is in capable hands. All approved providers hold the highest
certifications in the industry to provide Mold Assessments, Testing and
Remediation services to properly remediate any issue on any size project. All
vendors must be either Industrial Hygienists, IAQ, IICRC, AMRT Certified and are
required to maintain continuing education credits in order to perform mold
services on your property.

Request immediate Service Now!

PROPERTY OWNERS

ICAN takes the guess work out of who to trust on your project. The best part is
ICAN Service is free for property owners and insurance professionals!

SERVICE PROVIDERS

As a fully insured, licensed and certified contractor you have made the
commitment to running your business the right way. Now get the benefits of that
commitment and the business you deserve!

INSURANCE PARTNERS

ICAN understands the challenges insurance providers face during daily
assignments or high volume events. Working as a valued partner, ICAN provides
customer service solutions designed to increase customer satisfaction results
while containing costs. We are here to help!



WHY ICAN?

ICAN understands the challenges insurance providers face while managing losses
on a daily basis. The restoration industry continues to change rapidly with
advances in technology, education and compliance. ICAN is here to help! We are
uniquely positioned to respond to your needs with free customer service
platforms with your goals in mind. We understand the importance of closing files
smoothly while containing costs and improving the customer service experience in
order to improve policyholder retention and your bottom line. Whether you are
facing a high volume event, daily mitigation, full service or exterior only
damage to your policyholder’s property, ICAN’s nationwide network of Preferred
Service Providers are on standby and ready to respond, Try us for Free Today! Or
Request information on available programs in your markets and experience the
ICAN Service difference.

VENDOR QUALIFICATIONS

General Minimum Requirements to qualify for membership:

All ICAN members must agree to act with the highest level of honesty, integrity,
ethics and professionalism.

Verified state and local business and trade licensing and industry certification
requirements for services provided.

Financial stability and credit worthiness. No liens, bankruptcy’s or judgements.

Background checks on owners and all employees.

Xactimate Estimating Software.

1 Year in business for Mitigation and Specialty Service Providers.

2 Years in business for General and Large Loss Contractors.

Meet or exceed industry standard warranty on labor and materials.

Maintain performance once active as all work is monitored to ensure the highest
levels of customer satisfaction.

Verified Insurance limits required as follows:

 

Direct Repair Insurance Programs for GC, Roofing and Mitigation providers:
Minimum Requirements

General Liability of $1,000,000 per occurrence, $2,000,000 million general
aggregate

Auto Liability on company vehicles of $1,000,000

Worker Compensation of $500,000

*Mitigation requires $1,000,000 pollution liability

*Contents requires $250,000 bailment/bailiee coverage

 

Specialty and Sub-Contractors Programs: Minimum Requirements

 

General Liability of $500,000

Auto Liability on company vehicles of $500,000

Worker Compensation of $500,000

Physical location

Uniformed Staff and background checks on all employees performing the work.

 

All approved service providers must refrain from the following:

 

Public Adjuster Referrals or Representation

Fraudulent waving of deductibles. Policyholders are required by law to pay their
insurance deductible.

Lien leverage tactics in order to increase insurance settlements. All scopes
will need to be carrier approved before proceeding.

Buyer beware! Vendors that promise to negotiate directly with carriers on the
property owners behalf maybe advocating for customers when in fact they are only
looking to increase their own margins. Promises made by these vendors may lead
to an eventual lien on your property! Do not do it!

Improper billing practices including Overhead and Profit of 10 and 10 on
Mitigation and Roofing, Siding and Gutters single trade assignments.

 

Note: Verified instances of improper actions may result in suspension or
disqualification of membership.

 

ICAN has taken the guess work out of who to trust for your restoration or
remodeling project. ICAN does not rate service providers with stars, We
understand that this is your property and possibly your largest investment. If a
service provider is not 5 star rated already or A+ Accredited with the local
BBB, then they are not dispatched to your property. At ICAN, only the best will
do!

 

PEACE OF MIND

ACCOUNTABILITY FOR YOUR PEACE OF MIND

 

ICAN understands how disruptive unexpected property damage can be to our daily
lives. Property Owner’s count on ICAN to ensure their project is in good hands!
Who has time to research service providers or monitor performance let alone the
necessary expertise to verify if their project is being managed properly during
the restoration process? ICAN takes on the burden of proven performance so you
can get on with your lives and no project is complete until the customer is
completely satisfied. Guaranteed! Every project is constantly monitored with one
point of contact to ensure the highest quality customer service results.

 


ICAN SERVICE: ANY TIME, ANY WHERE, ANY SERVICE!      

Request immediate Service Now!

NOTICES

Terms of Service


TOLL FREE 24-HOUR RESPONSE

Service Hotline: 844-363-4994

Corporate Offices
1418 Old Dixie Hwy
Vero Beach, FL 32960
Office Hours 9-5 M-F


ABOUT US

ICAN is a customer service solution dedicated to servicing property owners and
insurers with the most extensive managed contractor repair network in the
industry. All contractor members are thoroughly vetted and monitored daily to
ensure the highest customer service satisfaction for the claims management
process.

ICAN provides significant benefits for both the Insurer and Insured by
containing costs while guaranteeing the highest quality results!

CONTRACTORS CONTACT US

icanrecruit@icanservice.net

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